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Reviews of Best Western Stagecoach Inn

2.5 out of 5
Best Western Stagecoach Inn
5940 Pony Express Trl, Pollock Pines, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 198 out of 359 reviews" "
Rating 8 - Good. 114 out of 359 reviews" "
Rating 6 - Okay. 29 out of 359 reviews" "
Rating 4 - Poor. 10 out of 359 reviews" "
Rating 2 - Terrible. 8 out of 359 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ting

Stayed 1 night in Mar 2024

6/10 Okay

Debbie, Waterloo

Travelled with family
Disliked: Staff & service, amenities
While the property was rustic, the service was sketchy. Didn't like having the breakfast service cut shorter than time specified. Also having to tell staff to clean room, and then the trash not being taken out. We had to twice get our key cards fixed to let us in. Very annoying. Would not recommend for price paid.
Stayed 5 nights in Mar 2024
Response from HP on 12 Mar 2024
Hello Debbie. Thank you for staying with us and providing your feedback. We will look into what happened during your stay. I am sorry for any inconvenience. We surely do not try to make guest experience unpleasant. We are always trying to better our service so your feedback really helps us.

8/10 Good

Rayan, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice and quiet location. The staff was friendly and responsive. The only issue was that the room heater did not work, but they promptly provided a space heater.
Stayed 1 night in Mar 2024
Response from HP on 12 Mar 2024
Hello. Thank you for staying with us and coordinating with the front desk during your stay regarding the heating issue. I am happy we were able to provide you with a solution right away. We will be looking into the heating issue. We hope you stay with us in the future.

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from HP on 12 Mar 2024
Hello Mariam. Thank you so much for staying with us. We make it a priority to provide sanitized and clean rooms to all guests. I appreciate your feedback.

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HP on 27 Feb 2024
Hello Vanessa. Thank you so much for staying with us. We enjoyed having you as our guest and appreciate your feedback during your stay at the Best Western Stagecoach Inn.

10/10 Excellent

Juraj

Stayed 1 night in Jan 2024
Response from HP on 3 Feb 2024
Hello. I am glad to hear you enjoyed your stay with us. We love hearing from our guests.

10/10 Excellent

Armando

Stayed 1 night in Jan 2024
Response from HP on 3 Feb 2024
Hello. Thank you for leaving us a review!

10/10 Excellent

Teona

Stayed 1 night in Dec 2023
Response from HP on 3 Feb 2024
Hi Teona. Thank you for staying with us and leaving us feedback. I truly appreciate it. Stay warm!

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HP on 3 Feb 2024
Hello Ivy. Thank you for staying with us and leaving us feedback!

10/10 Excellent

Melanie, Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable in the king suite at this hotel. The staff was very nice and helpful and we had a great time. Breakfast was yummy and we especially liked the pancake machine. We would definitely stay there again!
Stayed 2 nights in Dec 2023
Response from HP on 3 Feb 2024
Hi Melanie. Thank you for staying with us and letting us know about your stay! We love to hear about guest experience and I am glad we met your expectations. The pancake machine seems to be a hit!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from HP on 3 Feb 2024
Hi. Thank you for staying with us.

10/10 Excellent

Monica

Stayed 2 nights in Dec 2023
Response from HP on 3 Feb 2024
Hello Monica. Thank you for staying and leaving us feedback!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HP on 3 Feb 2024
Hello. Thank you for staying with us and we appreciate your feedback!

10/10 Excellent

Stephen Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023

10/10 Excellent

KATHLEEN, newbury park

Stayed 1 night in Nov 2023
Response from HP on 3 Feb 2024
Hi. Thanks for leaving us a review. We hope to see you again.

10/10 Excellent

Sarah, Olivehurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got into town after midnight and was able to check in quickly and without any problems. The manager onsite was awesome and very friendly as well as hospitable. My suite was way larger than expected and it was already warmed up for me. My bed was amazingly comfortable with extra pillows and blankets in my room. I would highly recommend staying here if passing throughout town.
Stayed 1 night in Nov 2023
Response from HP on 27 Nov 2023
Hi Sarah! I am so happy to hear that you stayed with us and that you have a pleasant stay. Thank you for sharing your guest experience. We truly appreciate it.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HP on 27 Nov 2023
Hello Jose. Thank you for choosing to stay with us and taking the time to leave us a review!

8/10 Good

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HP on 27 Nov 2023
Hello. Thank you for staying with us and leaving us a review. We appreciate it!

8/10 Good

William

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from HP on 27 Nov 2023
Thank you so much for staying at the Best Western Stagecoach Inn, William. Stay warm!

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HP on 11 Nov 2023
Hello! Thank you for staying with us!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HP on 11 Nov 2023
Thank you for staying with us, Angelina.

10/10 Excellent

Craig, SPARKS

Stayed 1 night in Oct 2023
Response from HP on 11 Nov 2023
Thank you for sharing your feedback!

8/10 Good

steve

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our trip to Pollock Pines/Placerville area was to Apple Hill Farms(pumpkin patch)...Drove 4 hours for what i thought was pumpkins. On arrival i seen why the wife/kids (Boss Lady) wanted to go, a pumpkin patch like no other ive seen. Our Hotel Best Western stagecoach was literally no more than 3-4 miles on a stretch road. Surrounded by trees and wilderness was awesome, very relaxing and quiet...The staff was great, rooms were clean, and the outside all you see was trees. It was perfect for us. Definitely recommend it
Stayed 1 night in Oct 2023
Response from HP on 11 Nov 2023
Hello Steve. Thank you for choosing to stay at the Best Western Stagecoach Inn. We truly appreciate your feedback and I am so happy that you took advantage of our close proximity to the local Apple Hill ranches.

6/10 Okay

Amaury

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pretty clean and quiet but if you come for the pool dont waste your money it is cold as ice even if it is 90 outside. Even very motivated kids gave up. There is also a loud engine running for 5 mins every hour or so all night!
Stayed 1 night in Oct 2023
Response from HP on 10 Oct 2023
Hello Amaury. Thank you for choosing to stay with us. I am sad to hear about your experience during your stay. We have considered your issues and will be working on improving guest experience.

6/10 Okay

Klas

Liked: Staff & service
Disliked: Property conditions & facilities
To much money for what it is.
The personnel was friendly, the room for the amount of money paid ($240/night) you would expect a room in better condition. We woke up at 7am that the ac turned on, it sounded like a leaf blower! The bathroom was in need of a renovation as well. This was more like a $100 motel then a $240 one…
Stayed 1 night in Oct 2023
Response from HP on 9 Oct 2023
Hello. Thank you for staying with us. I’m sorry you didn’t have a pleasant experience with us. We will look into the issues you pointed out as we are always trying to improve.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again, clean, quiet, updated
Stayed 1 night in Sep 2023
Response from HP on 7 Oct 2023
Hi Amy! Thank you for choosing to stay with us. I will share your feedback to the staff!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from HP on 7 Oct 2023
Hello Jason. We appreciate your feedback and are glad that you stayed with us.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Room was clean, very quiet, and the beds were very comfortable. Hearing the freeway noise sort of lulled me to sleep.
Stayed 1 night in Sep 2023
Response from HP on 25 Sept 2023
Hello Barbara. Thank you for choosing to stay with us and we are so happy to hear about your experience with us. I am glad the new beds were comfortable!

10/10 Excellent

Greg, Antioch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Very clean. Beds were very comfortable
Stayed 1 night in Sep 2023
Response from HP on 25 Sept 2023
Hi Greg. Thanks for staying with us and taking the time to leave us feedback. We hope to see you soon.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from HP on 7 Oct 2023
Hello Stephen. Thank you for staying with us and leaving us a review! We appreciate it.

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away
This was just what I needed before going backpacking. The women (sorry didn’t get her name) that helped us check in was amazing. She was also there in the morning for the included breakfast.
Stayed 1 night in Aug 2023
Response from DM on 1 Sept 2023
Hello Victoria. Thank you for staying with us. We are glad you had such a good experience and we will let the employee know that you were pleased with her service. We appreciate your business and hope for you to stay with us again.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost rate it perfect but the free breakfast doesn’t include any bacon or sausages. Lol!
Stayed 1 night in Aug 2023
Response from DM on 1 Sept 2023
Hello Richard. We are glad you chose to stay at the Best Western Stagecoach Inn and appreciate the feedback.

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
check in was quick
Stayed 1 night in Aug 2023
Response from DM on 1 Sept 2023
Hello Manuel. We are glad that the check-in process was such a good experience for you. We appreciate the feedback. Hope you will stay with us again soon.

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023
Response from HP on 17 Aug 2023
Hello Kelly. It was a pleasure having you stay with us. Stay safe!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice one night stay
Check in clerk was very friendly and efficient.
Stayed 1 night in Aug 2023
Response from HP on 17 Aug 2023
Hello Mark. Thank you for choosing to stay with us and I am glad the front desk made your checking in process a breeze!

10/10 Excellent

Randy

Stayed 1 night in Jul 2023
Response from HP on 22 Aug 2023
Thank you so much Randy. We appreciate your feedback and we hope to see you again.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, clean, friendly
A great find if staying in the area. Clean, very friendly, quiet. Not the most or least scenic location, but hidden from the freeway (and vice versa). Our room had view over empty dirt lot and trees with hawks’ nest in back. Minor quibble— the disinfectant they use has a rather harsh scent. But good value and would stay again if needed to spend the night in the area.
Stayed 1 night in Jul 2023
Response from HP on 17 Aug 2023
Hi Anna. Thank you for staying with us and leaving us your feedback! We greatly appreciate it.

10/10 Excellent

Sudip, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at this nice property. Highly recommended!
Stayed 1 night in Jul 2023
Response from HP on 17 Aug 2023
Hello Sudip. I truly appreciate the endorsement from you! See you in the near future.

4/10 Poor

Lucas, Ben Lomond

Travelled with family and small children
Disliked: Staff & service
Checked in easy enough. There was a couple arguing outside for over an hour though. The woman at the front desk went outside but never said anything to them or asked them to not do it in public. There was four of us ( 2 adults and two children) in a room with two full size beds. The smell of air freshener or cleaning product was pretty overpowering. The room is advertised as sleeping four, but there was only 3 towels. I went to ask the front desk for more towels and a couple extra pillows (each bed comes with 3). My 3 and 5 year old roll so we try to put a pillow on the side of each of them so the don’t roll off the bed. I was told that they didn’t have any other pillows, then the front desk said they just didn’t know where they were kept. I found this odd since it’s not a large complex. She didn’t say she would try and look or anything. It was a Sunday night and not busy. I don’t think I’d stay here again.
Stayed 1 night in Jul 2023
Response from HP on 24 Jul 2023
Hello. Thank you for staying with us. We are sorry your stay did not go as expected. We will look into your feedback and make improvements on our end as part of our group training.

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ac didn’t work first night, but Emily was great and had it fixed immediately!
Stayed 2 nights in Jul 2023
Response from HP on 17 Aug 2023
Hi there. Thank you for leaving us feedback and I apologize for the AC not working. We had a power outage and the AC system was not reset after the outage. Again, truly sorry for the inconvenience but I am glad everything worked out well for you.

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Inn for a few nights while we picked up kids from Mountain camp and dropped kids off at Sugarloaf Fine Arts camp. It was perfect for our needs. The room accommodated one adult and four teens perfectly. The kitchen was great for the abundance of snacks and drinks teens consume. The pool, although small was an added bonus to cool off. A lovely touch was a shared room guests can have breakfast and snacks.
Stayed 3 nights in Jul 2023
Response from HP on 17 Aug 2023
Hi Amber! Thank you for staying with us during your trip up here for the kids camp. I am glad you found our accommodations up to par!

10/10 Excellent

munisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 1 night in Jul 2023
Response from HP on 18 Jul 2023
Hello Munisa. Thank you so much for staying at the Best Western Stagecoach Inn. Thank you for the feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and off the beaten path for traffic noise
Stayed 2 nights in Jul 2023
Response from HP on 17 Aug 2023
Hi Richard. Thanks for staying with us and we appreciate the time you took to leave to a review. Yes, we are in a very nice area off the Highway 50 and it is a great place to relax.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
checked in early and room was ready. Room very clean, bed very comfortable and nice view from outside balcony. Staff friendly.
Stayed 1 night in Jul 2023
Response from HP on 18 Jul 2023
Hello. Thank you so much for staying with us. We appreciate your feedback and I will be sharing your comments with the rest of the staff.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HP on 18 Jul 2023
Hello William. Thank you so much for choosing to stay with us. We are happy you enjoyed your stay with us and will be sharing your feedback with the staff.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from HP on 8 Jul 2023
Thank you, Michael. It was a pleasure having you stay with us. Have a great weekend.

10/10 Excellent

Leonard

Stayed 1 night in Jun 2023
Response from HP on 29 Jun 2023
Thank you so much for staying with us at the Best Western Stagecoach Inn. We look forward to seeing you again soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from HP on 19 Jun 2023
Hello. Thank you for choosing to stay with us. We really appreciate your feedback and we hope to see you soon again.

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from HP on 19 Jun 2023
Hello. Thank you for choosing to stay with us. We are delighted to hear of your excellent experience with us. Thank you once again.