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One of our rooms had gummy bears on the floor when we got in. Wasn't cleaned very well. Was constant noise, sound like running down hall.
Tammy
Stayed 2 nights in Dec 2023
Response from Pria R. on 9 Dec 2023
Tammy, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
Excellent hotel. Could use a little more lighting in the rooms.
David
Stayed 2 nights in Nov 2023
Response from Pria R. on 30 Nov 2023
David, Thank you for choosing to stay with us. We appreciate your feedback and will share your comments with our leadership team. We hope to welcome you again soon!
The hotel was very clean. Beautiful Lobby with big screen tv’s and a beautiful bar with great food. The staff was absolutely incredible. I can’t recommend this hotel enough!
Kimberly
Stayed 2 nights in Nov 2023
Response from Pria R. on 30 Nov 2023
Kimberly, We are glad to hear you were able to take advantage of the wonderful amenities our hotel has to offer. Our lobby is definitely a staple piece and we hope to see you again soon!
The room was clean and spacious. The common areas were clean and the bar was a fun place to hang out and get a drink. Everything was good
Randy
Stayed 1 night in Nov 2023
Response from Pria R. on 30 Nov 2023
Randy, Thank you for taking the time to share your experience with us and other travelers. We are glad to hear you had an enjoyable stay and a nice time at our Embr & Vine Bar. We hope to see you again soon!
Thank you for taking the time to share your experience with us and other travelers. Thank you for choosing to stay with us and we hope to see you again soon!
10/10 Excellent
Gregory
19 Nov 2023
Great property’
Gregory
Stayed 1 night in Nov 2023
Response from Pria R. on 22 Nov 2023
Thank you for taking the time to share your experience with us and other travelers. Thank you for choosing to stay with us and we hope to see you again soon!
Thank you for taking the time to leave us a review. Based upon your rating, it appears that you've had an enjoyable stay! We thank you for staying with us and hope to see you again soon!
8/10 Good
Donald
Travelled with family, Travelled with family and small children
Donald,Thank you for taking the time to share your experience. Based upon your feedback we are delighted to hear that you had an enjoyable stay. We hope to welcome you and your family whenever your travels bring your back to the area.
Ryan,I recognize your time is valuable and appreciate the feedback you have provided. We appreciate you for choosing to stay with us during your time here in Pittsburgh. I hope you choose to stay with us again, whenever your travels bring you back to the area.
Large parking area, but nothing to do or eat in walking distance
Michael
Stayed 1 night in Oct 2023
Response from Isatu on 31 Oct 2023
So sorry we did not better communicate the access of restaurants in the area. There are plenty! from Tepache to Mcdonalds or chipotle or five guys and more! all within 5-10 minuet driving/walking distance. We hope to welcome you back in the near future!
6/10 Okay
Timothy M.
Business traveller, Travelled with partner
24 Oct 2023
Liked: Cleanliness
Disliked: Staff & service
Property is well maintained and rooms are comfortable.
Timothy M.
Stayed 1 night in Oct 2023
Response from Isatu on 31 Oct 2023
Thank you! We are glad you found the property and room to your liking! Looking forward to welcoming you back in the near future!
Nice hotel! Room was clean and spacious. (king balcony room). Staff was helpful and friendly. Had dinner at hotel restaurant and food was delicious. Very happy with our 3night stay.
Charles
Stayed 2 nights in Oct 2023
Response from Isatu on 26 Oct 2023
Thank you so much for the feedback! We are glad you enjoyed your time with us and hope to welcome you back soon!
10/10 Excellent
Tanner
22 Oct 2023
Tanner
Stayed 1 night in Oct 2023
Response from Isatu on 31 Oct 2023
Thank you for your feedback. We greatly appreciate this!
The place is beautiful. Mostly clean. Restaurant and Bar are extemely over priced. Quiet comfortable room. Amazing pool. Any kind of food within a mile. I would recommend.
Mike
Stayed 1 night in Aug 2023
Response from Isatu on 2 Sept 2023
Thank you so much for taking the time to write a review. We look forward to welcoming you back in the near future!
If you need a clean hotel north of Pittsburgh, this is a great place! It was an easy drive from the city, but even easier to get on the turnpike from it.
Lindsay
Stayed 1 night in Aug 2023
Response from Isatu on 2 Sept 2023
Thank you for the feedback! This is great to hear. Looking forward to welcoming you back in the near future :)
We were very pleased with the conditions of the hotel when we arrived. The lobby was pristine, the staff was smiling and welcoming, and our room was very welcoming. If we ever pass by again, we will be back!
Marilyn
Stayed 1 night in Aug 2023
Response from Isatu on 28 Sept 2023
Glad you had a great stay. Looking forward to welcoming you back!
Rooms were clean and functional, but Wi-Fi and TV signal were discontinuous. Tried calling front desk for service multiple times, but no one picked up.
Jeffrey
Stayed 1 night in Aug 2023
6/10 Okay
Lisa
6 Aug 2023
Disliked: Cleanliness
Nice but not clean.
First forget the balcony rooms your basically on top of highway. The traffic noise wasnt what I was expecting for the price of this room. The bathroom was clean there were hairs in sink. There was a access panel on ceiling that didnt look to secure. It may look nice but not clean. The elevator glass had blood on it about half way up. It was there 2 days. Sadly it was in plain sight so if they couldnt clean blood off the elevator glass for at least two days says something about cleaning staff.
The good bed was comfortable and room was basic hotel decor. The check in and out was easy. The front desk was very friendly. The location was convenient to town, restaurants and nightlife.
Lisa
Stayed 1 night in Aug 2023
Response from Isatu on 28 Sept 2023
I am sorry to hear about your experience. We welcome any and every advice/feedback. I will be sure to pass your comments along to better the guest experience. We hope to welcome you back to our location and make it right!
Room was dirty. On check-in, bathroom had trash in garbage bin, trash on floor and dirty footprints in the shower. Top bedspread had a hole in it. Hand sanitizer was either nonexistent or dispensers were empty. I asked front desk 3 times to have dispenser at 5th floor elevator filled. Each time promise was made to fill it but over course of 3 day stay it was never filled. Entire stay was a disappointment.
Joan
Stayed 2 nights in Jul 2023
10/10 Excellent
Natalya
31 Jul 2023
Natalya
Stayed 1 night in Jul 2023
Response from Pria R. on 25 Nov 2023
Natalya, Thank you for staying with us. We hope to see you again soon!
Staff were nice, rooms clean and recently updated. Only had one towel so had to go to the desk for some more. Beds could use new mattresses. Ours was pretty worn/noisy. Good stay for rate however.
My daughter and I really enjoyed our stay here. The hotel and property are just beautiful! Exceptionally clean room and very comfortable and spacious. Conveniently located near the freeway with tons of food options. Highly recommend this hotel!