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Reviews of NH Pisa

4 out of 5
NH Pisa
Piazza Stazione 2, Pisa, PI

Reviews

8.0

Very good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 372 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Francesco Barbera – General Manager on 30 Mar 2024
Dear Sir,thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to live a new NH experience.Warmest regards from the entire NH Pisa Staff.

6/10 Okay

Kevin

Liked: Staff & service
Great location, but I wouldn’t say this was a 4 star hotel. My small room was average at best, not sound-proofed - nothing that says 4 star in my opinion. Nice selection at breakfast though.
Response from Francesco Barbera – General Manager on 30 Mar 2024
Dear Sir,thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to live a new NH experience.Warmest regards from the entire NH Pisa Staff.

4/10 Poor

Ben

Liked: Staff & service, property conditions & facilities
I have stayed here numerous times and the place and staff are nice. The issue is their air conditioning policy. The rooms are like ovens reaching 28C at night. The air conditioning will not enable until the summer months and when I complained about the crazy room temperatures they just sent someone up who told me to open my window. This is fine but you get inundated with mosquitoes. Today I woke up with an additional mosaic of mosquito bites for the 6th day in a row. If you can’t stand sleeping in very hot rooms then give this hotel a miss as they refuse to do anything about enabling the air conditioning, or at the least allowing the fan to circulate some air. Frustrating, as the place is nice and convenient if you work in Pisa like I do. Last time I’m staying here though!
Stayed 5 nights in Feb 2024
Response from Francesco Barbera – General Manager on 12 Mar 2024
Dear Ben,thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to live a new NH experience.Warmest regards from the entire NH Pisa Staff.

8/10 Good

Mhairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Francesco Barbera - General Manager on 15 Feb 2024
Dear Mhairi,thanks for choosing NH Pisa for your stay and for spending part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to try to exceed them, offering you our best service and all the comforts you need. Warmest regards from the entire NH Pisa Staff.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Convenient to shopping and train station. Room was clean, comfortable and had a nice breakfast spread. Definitely recommend if traveling to Pisa.
Stayed 1 night in Jan 2024
Response from Francesco Barbera - General Manager on 15 Feb 2024
Dear kenneththanks for choosing NH Pisa for your stay and for spending part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to try to exceed them, offering you our best service and all the comforts you need. Warmest regards from the entire NH Pisa Staff.

10/10 Excellent

sanjay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and good breakfast
Stayed 2 nights in Dec 2023

4/10 Poor

Claudio

Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent…
Clean, Beautiful, Excellent Service, Modern Decor…
Stayed 2 nights in Nov 2023

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023

10/10 Excellent

????

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While staying at your hotel I asked the staff to help me book at the Genoa nh same chain branch but they were unhelpful.I asked 3 times deferent staff
Stayed 2 nights in Oct 2023

6/10 Okay

Holly, Boulder

Liked: Cleanliness, staff & service
Generally OK: Pros: nice reception, across the street from the train station, area around seemed OK, quiet double windows Cons: a bit run down in rooms, bed not so good
Stayed 1 night in Oct 2023

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, room comfort
Very clean and comfortable basic hotel
The hotel is well maintained. Rooms are clean and beds comfortable with nice fluffy pillows & good mattresses, but it’s quite basic. No kettle in room. Glasses for 2, we were in a room for 3 - small things. It was very clean though. The 24 hour bar is basically a fridge in reception where you can pay cash at reception. Reception staff are a bit miserable. Breakfast was lovely and fresh - they had fresh pastries, coffees, different types of milks, salad, fruit, eggs, roasted veg, 2 days sausages. No complaints there whatsoever, staff in there also pleasant. Rooms had safes in the wardrobe. Hotel is located directly opposite train station and we travelled about a bit on train (which was very efficient & reasonable), so perfectly placed to visit other locations. Also very easy to get to hotel on airport shuttle train to Pisa central’s station (5€ each) or we paid 17€ in a taxi as we landed after midnight.
Stayed 4 nights in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Christina

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Clean room - that's all. terrible bathroom
Business trip 3 days for conference. Clean room but confused on why this place is 4*. Very out of date not as described polite but service isn't great. There is an ironing room but no iron for the hotel room. Savoury food selection wasn't great for breakfast Fully self serve and coffee machine but staff didn't even take name or seat etc most days. Dangerous bathroom , broken shower rails pieced together using tape and held by glueing a drain plug on the wall and the chain connected to broken key ring. The shower is placed facing the shortest width of the bath tub and the curtain doesn't reach the bath tub so it's not safe, the whole bathroom got soaked water on the floor so all towels to be used Broken tiles by toilet under the sink.walls so thin. Asked twice to be changed to a room but they kept saying the previous colleague never put it in the system. only this could be done in day time and even before check in told there were no rooms available. I had packed my bag ready for it to be moved. Yes it's clean but a hotel should be clean by default. I double checked photos on Google, my colleagues were given ok rooms refurbished. I wouldn't stay here again. Roulette on a room paid a lot for - as it's close to the station and a tourist place they don't care as they have high turn over
Stayed 3 nights in Oct 2023

10/10 Excellent

Yam Ying

Stayed 3 nights in Oct 2023

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel
Excellent location opposite the station. Modern and clean hotel. Good price as well. Comfortable bed and nice room.
Stayed 1 night in Oct 2023
Response from Francesco Barbera - General Manager on 26 Nov 2023
Dear Guest,thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to live a new NH experience.Warmest regards from the entire NH Pisa Staff.

6/10 Okay

Michael

Disliked: Property conditions & facilities
Ok for 1 night
Chose NH for location, hotel is fine though the bedroom floors don’t match the ground floor area - bedroom floors in need of renovation !!
Stayed 1 night in Oct 2023
Response from Francesco Barbera – General Manager on 26 Nov 2023
Dear Michael,first of all thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are very sorry to have not satisfied your expectations.We hope you will be here again as our welcome guest to try make you change idea, offering you our best service and all the comforts you need. Warmest regards from the entire NH Pisa Staff.

8/10 Good

Alice

Stayed 1 night in Oct 2023

4/10 Poor

Rachel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very expensive and outdated
Very expensive for a very shabby place
Stayed 1 night in Oct 2023
Response from Francesco Barbera – General Manager on 26 Nov 2023
Dear Rachel,first of all thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are very sorry to have not satisfied your expectations.We hope you will be here again as our welcome guest to try make you change idea, offering you our best service and all the comforts you need. Warmest regards from the entire NH Pisa Staff.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location location location
Stayed 6 nights in Oct 2023
Response from Francesco Barbera – General Manager on 26 Nov 2023
Dear David,thanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to live a new NH experience.Warmest regards from the entire NH Pisa Staff.

10/10 Excellent

mark

Travelled with partner
Hotel located in good area with excellent service
Stayed 1 night in Oct 2023

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Francesco Barbera – General Manager on 26 Nov 2023
Dear Sarah,thanks for choosing NH Pisa for your stay and for spending part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to try to exceed them, offering you our best service and all the comforts you need. Warmest regards from the entire NH Pisa Staff. Francesco Barbera - General Manager

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

sarah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for the price
Basic hotel and not bad for the price, we only booked as we need to be close to the train station. Room was clean but in need of repair - holes in the wall, sink plugs stuck closed, plug socket falling off.
Stayed 1 night in Sep 2023

10/10 Excellent

AMELIO

Stayed 2 nights in Sep 2023

2/10 Terrible

Chloe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here if you can help it. The condition of the property is awful, everything in the rooms is worn/damaged and old fashioned. Needs a major refurb. Asked at the reception if they had any new rooms and they did not, however Expedia app was showing available rooms? Only good thing about the hotel is the location, walking distance to main shops/restaurants/sights.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fine but not accommodating for infants
Clean room bit of road noise but good location for one night to get from the airport on the shuttle. Arrived around 10pm from flight with our infant. Requested a travel cot however was refused as the receptionist said they could not leave the reception desk to get it nor advise us how to get it. So not a great night's sleep. Disappointed that the customer service was not better in this instance.
Stayed 1 night in Aug 2023

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado 100%
Excelente estadia. El hotel se encuentra frente la estacion del tren, al lado de una plaza con dos buenos restaurants. Muy cerca de la Torre de Pisa. El cuarto es grande y limpio. El baño espacioso. Recomiendo el desayuno, muy bueno y variado. El personal muy amable.
Stayed 1 night in Aug 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Pisa
Great Location opposite the Centrale train station and connection to airport. Clean , friendly staff and easy walk to the tower and shops
Stayed 1 night in Aug 2023

8/10 Good

Panayiotis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Pisa Centrale.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Well located opposite the train station but a bit basic - no bar or restaurant. Good base for visiting Pisa and quick connections to the airport or other towns via rail. Not sure how this is rated as 4* - fairly clean and comfortable but no facilities.
Stayed 2 nights in Aug 2023

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here. There was no AC in the room. And no staff to help. We called the front desk multiple times, used their “app” to request help. Either we couldn’t reach anyoneee. And when we did finally reach someone they said someone would come to fix the problem, and no one ever came. Additionally don’t plan to stay on a weekend as staff said there’s no manager. Apparently this is the norm in Italy according to them. So they cannot get anything done on the weekend because it’s all dependent manager approval…. If I could rate this hotel a negative, I would.

8/10 Good

Shetty

Stayed 1 night in Aug 2023

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locations.
We stayed here last minute when our flight to Milan was cancelled so we booked Pisa instead. It turned out to be a great find and this hotel was perfect. Very comfortable and walking distance from the airport. Also walkable to the sights.
Stayed 1 night in Jul 2023

10/10 Excellent

Doug

Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with family
I would go back definitely
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Francesco Barbera - Resident Manager on 5 Jul 2023
Dear Alan Thank you for your positive feedback after your stay at NH Pisa.Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for youWe look forward to welcoming you again at our hotel soon.Warmest regards from the entire NH Pisa Staff. Francesco Barbera - Resident Manager

6/10 Okay

Ismary

Stayed 3 nights in Jun 2023

10/10 Excellent

Kaye

Stayed 1 night in Jun 2023

8/10 Good

Sharon

Stayed 1 night in Jun 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but some signs of wear in room even though we paid extra for superior room. Housekeeping did not clean room or change towels for some unknown reason.
Stayed 2 nights in Jun 2023

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The photos of the rooms do not represent the conditions of the rooms. They are old, tired and quite damaged.
Stayed 1 night in Jun 2023

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very, very close to railway station but further away from the tourist sights. Good choice for an early flight from Pisa airport.
Stayed 1 night in May 2023
Response from Francesco Barbera - Resident Manager on 5 Jul 2023
Dear Hilary, We thank you for choosing NH Pisa Hotel for your stay and to have spent part of your time to share such a positive feedback with us. Our aim is to ensure that each and every guest has a memorable stay with us.We are really happy to have satisfied your expectations then, and we do hope you will be here again as our welcome guest to live a new NH experience... Feel special! Warmest regards from the entire NH Pisa Staff. Francesco Barbera - Resident Manager

10/10 Excellent

Hansraj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close location to the train station.
Stayed 2 nights in May 2023
Response from Francesco Barbera - Resident Manager on 5 Jul 2023
Dear HansrajThank you for your positive feedback after your stay at NH Pisa.Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for youWe look forward to welcoming you again at our hotel soon.Warmest regards from the entire NH Pisa Staff. Francesco Barbera - Resident Manager

4/10 Poor

colin

Stayed 1 night in May 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Opposite the rail station and 25 minute walk to the Pisa compound. Excellent room and breakfast.
Stayed 1 night in May 2023
Response from Francesco Barbera - Resident Manager on 5 Jul 2023
Dear KarenThank you for your positive feedback after your stay at NH Pisa.Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for youWe look forward to welcoming you again at our hotel soon.Warmest regards from the entire NH Pisa Staff. Francesco Barbera - Resident Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some furnishings could be enhanced but the overall experience was good. Excellent breakfast.
Stayed 1 night in May 2023
Response from Francesco Barbera - Resident Manager on 5 Jul 2023
Dear Stepehnthanks for choosing NH Pisa for your stay and to have spent part of your time to share your feedback with us.We are happy to have satisfied your expectations, we hope you will be here again as our welcome guest to live a new NH experience.Warmest regards from the entire NH Pisa Staff. Francesco Barbera - Resident Manager