Ratings based on 62 verified reviews

4.0 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from Singapore

Enjoyable and interesting to be close with the el

Posted 14-Sep-2018
Staff are friendly and helpful Breakfast is also good
5 out of 5
by a verified traveller from USA Fl

Posted 12-May-2018
Loved the hotel staff was amazing
4 out of 5
by a verified traveller

Safari location

Posted 18-Mar-2018 on Hotels
Really friendly staff, always helpful and flexible. Great food and amazing location for safari and elephant sanctuary
5 out of 5
Recommended
for Everyone
by a verified traveller

Great hotel overlooking river where elephants bath

Posted 23-Feb-2018
Pros: trip advisor/expedia reviews
Cons: A little touch up paint...
Location: Elephant orphanage is in walking distance. Several other sites are about 2 hours away (and are well worth the visit).
Other than a small stain on the wall and figuring out the A/C unit... everything was excellent with hotel. It is at a great location (overlooking river where elephants are bathed twice daily), the service (front desk, restaurant, housekeeper) were all excellent. We booked the room with the balcony overlooking the river (and this is highly recommended). You will definitely enjoy your stay at this hotel.
5 out of 5
Recommended
for Personal Event
by a verified traveller

Elephants!!

Posted 09-Jan-2018 on Hotels
The elephants are super cool to watch from the balcony. The room was big and clean and comfortable. The food was OK. It's all about the elephants! Staff were great.
4 out of 5
by joydeep

This traveller left a rating score only Posted 29-Nov-2017 on Hotels
5 out of 5
by Taylor

Posted 24-Nov-2017 on Hotels
Great location right next to the river where the elephants bathe. However it is said that you receive free ticket into elephant park, however this is not completely true! We came early and were told we were not allowed to go down to the hotel early to check in without paying the ticket price because the elephants are bathing. So we had to either pay the ticket or wait until 4. Also the free ticket into the sanctuary is only for the bathing area you have to buy a new ticket to enter into the orphanage itself! Was a bit misleading!
4 out of 5
Recommended
for Everyone
by a verified traveller from Rye Victoria

Surprisingly good stat

Posted 29-Oct-2017
Located so close to the river and elephants renovated rooms good menu well maintained.
5 out of 5
Recommended
for Everyone
by a verified traveller from london

Best kept secret

Posted 25-Sep-2017
This hotel is far superior to its rating and should be redone, only stayed one night as touring but it had the best shower of all and a good night sleep and a breakfast feature that is proberbly one of the best in the world
4 out of 5
Recommended
for Everyone
by a verified traveller from australia

Perfect hotel to see the elephants

Posted 25-Feb-2017
I stayed here for one night. The location was fantastic, having prime access to the elephants. Room was new, clean and quiet. Breakfast was simple but delicious. There were 2 main downsides, firstly the check in/out times. 4pm check in and 12 check out. The reasoning is to access the area the hotel is in, you need a ticket (2500Rs) before 4. The second was a massage that the hotel insisted was part of the package. I requested for a female, only to have a male arrive after an hour waiting. He was unprofessional and I asked him to leave 3 times after feeling violated. Most of the staff were abruptly and unfriendly. I would still recommend this hotel due to the prime location. I wouldn't go into the orphanage if back again. I was able to feed the animals and chat to the trainers at the hotel without the thousands of people. Make sure you have smaller notes with you to tip however.