Posted 1 Aug 2019
The apartment is spacious and well-located (only 10 minute walk to Westminster underground). However, for our family of five there weren't enough supplies of anything in the kitchen (no forks, one spoon, no drinking glasses, not enough plates) and one of the upstairs toilets would not flush. Additionally, one of the upstairs sinks stopped up halfway through our stay and wouldn't drain. We did reach out to management several times but response was minimal. To their credit, they did drop off newly purchased forks and glasses but those items should have been checked off before we got there. We likely would not rent there again or recommend to others.
Comment from Hotel Management
15 Aug 2019 by Joanna, Hotel Management
Thank you for your feedback.
We are very sorry for the inconvenience on this occasion.
We did our best to provide the items in the shortest time and also to fix the drain and the toilet.
Apologise once again if the timing was not convenient,
Overall we hope you had a great stay.