Ratings based on 285 verified reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 21-Jul-2019
Comment from Hotel Management
27-Jul-2019 by Martina Petrilli, Hotel Management
Dear Valued Guest Thank you for taking the time to review our hotel. All of our guests feedback are extremely valuable to us. We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations. We will incorporate your feedback into improving the services at our hotel. Thank you again for choosing to stay at Eccleston Square Hotel. Wishing you a lovely day. Kind Regards,
5 out of 5
by a verified traveller

Quiet, cosy, romantic hotel

Posted 08-May-2019 on Hotels
The hotel is in a beautiful and quiet location overlooking a gorgeous park. However, it is also very close to several theaters, restaurants and the Victory Metro Station. The room was small but perfectly equipped, posh in style and had a very comfortable bed. The breakfast in bed was delicious and just what we needed as a little get-away. I highly recommend this hotel.
Comment from Hotel Management
21-May-2019 by Jahaan Somani Front Office Shift Leader, Hotel Management
Dear Lorraine, Thank you for taking the time to review our hotel. All of our guests feedback are extremely valuable to us. We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations. We are delighted to know that you enjoyed the location and all of the amenities of the hotel. Thank you again for choosing to stay at Eccleston Square Hotel and we look forward to welcoming you back soon. Wishing you a lovely day. Kind Regards,
5 out of 5
by a verified traveller

Great comfort and location

Posted 18-Apr-2019 on Hotels
This is a petite but a really nice hotel! Has very friendly staff and great location close to train and bus stations. The rooms are small even to European standard, but has plenty of amenities; it has message bed, international power plug adapters/usb chargers, complimentary water and coffee, and a cell phone that can be used for free of charge.
Comment from Hotel Management
21-May-2019 by Jahaan Somani Front Office Shift Leader, Hotel Management
Dear M.G, Thank you for taking the time to review our hotel. All of our guests feedback are extremely valuable to us. We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations. We are delighted to know that you enjoyed all of the amenities in the room. Thank you again for choosing to stay at Eccleston Square Hotel and we look forward to welcoming you back again soon. Wishing you a lovely day. Kind Regards,
4 out of 5
by a verified traveller

Posted 14-Apr-2019 on Hotels
Great location, great service very helpful. Hotel was clean.
Comment from Hotel Management
21-May-2019 by Jahaan Somani Front Office Shift Leader, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel. All of our guests feedback are extremely valuable to us. We are glad to hear that you enjoyed your stay with us and that the services provided met your expectations. Thank you again for choosing to stay at Eccleston Square Hotel. Wishing you a lovely day. Kind regards
1 out of 5
by a verified traveller

Would not go back

Posted 30-Mar-2019 on Hotels
You know
Comment from Hotel Management
01-Apr-2019 by Manuela DM, Hotel Management
Dear Guest, I wish to personally thank you for taking the time to review our hotel. All of our guests' comments are extremely valuable to us as this helps us improve our offering and service. I have taken all your comments on board and I am very sorry to read that we will not be your choice in London. I shared your comment with the whole team and we still hope to welcome you back to get a better experience! Thank you again for choosing to stay at Eccleston Square Hotel. Kind regards, Manuela DM
3 out of 5
by a verified traveller

Just okay

Posted 11-Feb-2019 on Hotels
Placed into dark basement room, with the most cramped sink/shower space I have ever experienced, but this may not be illustrative of what’s on offer throughout the building. Corridor was also heavily scented making me choke. My first time here, not likely to use again ..
Comment from Hotel Management
20-Feb-2019 by Simone Saturno, Hotel Management
Dear Guest, thank you for your review. Our guests' feedback is extremely important to us. I am extremely sorry to hear that you did not enjoy your stay with us and I wish to sincerely apologise for this. Please feel free to get in touch with the hotel and ask for me as I would like to speak over the phone with you to have more details about your stay. I very much look forward to hearing back from you and I take this opportunity to wish you a lovely weekend. Kind regards, Simone Saturno Duty Manager
5 out of 5
by a verified traveller

Best hotel in victoria

Posted 04-Feb-2019 on Hotels
It was an amazing birthday holiday
Comment from Hotel Management
08-Feb-2019 by Simone Saturno, Hotel Management
Dear Guest, thank you for your nice comment. As a 5-star boutique hotel, we strive to offer a customer-focused service at all times. I very much lookf forward to welcoming you back and I take this opportunity to wish you a lovely day. Kind regards, Simone Saturno Duty Manager
3 out of 5
by a verified traveller

no food, too technical, great location and quality

Posted 31-Jan-2019 on Hotels
Not very user-friendly - had trouble with shower (as did staff) and their 'technology' is unnecessary when you can't even order food as part of room service. Would prefer simpler and without the need for an instruction manual.
Comment from Hotel Management
03-Feb-2019 by Simone Saturno, Hotel Management
Dear Guest, thank you for reviewing our hotel. All our guests' feedback is really important to us. I'm sorry that you didn't enjoy your stay with us. I fully understand that it's not easy to use all "technology" in our guestrooms. That's why our Team are always happy to help. I truly hope that this experience won't deter you from staying with us again and I take this opportunity to wish you a lovely Sunday. Kind regards, Simone Saturno Duty Manager
5 out of 5
by a verified traveller

Amazing

Posted 23-Jan-2019 on Hotels
Amazing spot, 1 minute to the coach station yet it’s so quite and secluded. Very lovely view amazing location. Will be returning
Comment from Hotel Management
03-Feb-2019 by Simone Saturno, Hotel Management
Dear Katie, thank you for your lovely review. We very much appreciate our guests' feedback to improve our service. I'm glad that you enjoyed your stay and I look forward to welcoming you back soon! Kind regards, Simone Saturno Duty Manager
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18-Jan-2019 on Hotels