Ratings based on 804 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller

Posted 17-Jun-2018
Disgusting hotel conditions. Pictures don’t look anything like what you pay for. Construction at a hotel next door goes on all night and then picks up early in the morning. Don’t stay here!
5 out of 5
Recommended
for Everyone
by a verified traveller from UK

Excellent Hotel; Good Location

Posted 06-Jun-2018
Just 2 mins from Patong beach; a very friendly hotel with excellent amenities. Rooms large and clean. Restaurant very good value for money and the buffet style Breakfast is brilliant with good choices of hot and cold food. But what makes the hotel really special is the friendly staff; nothing is too much trouble.
4 out of 5
by a verified traveller from Toronto

Posted 27-May-2018
The hotel staff were amazing and very friendly. We had a massage at the spa, and ate at the restaurant. We really enjoyed those experiences, however didn't feel comfortable in the room. It was hard to gauge the temperature in the shower, and the room smelled of mold. I wanted to open the balcony and air the room out, but there was no screen to prevent mosquitoes.
5 out of 5
by a verified traveller from Charlotte NC

Posted 07-May-2018
Great location, nice facility, very convenient to most everything including the beach.
Comment from Hotel Management
08-May-2018 by Wutt, Hotel Management
Dear Valued Guest, Thank you very much for staying at Nap Patong during your recent trip to Phuket. It is our pleasure to hear that you have had a pleasant stay with our best service and had a wonderful time at Nap Patong We look forward to welcome you again in the near future. Best regards, Nap Team
4 out of 5
Recommended
for Everyone
by a verified traveller from Malaysia

Good location.

Posted 28-Apr-2018
Near to beach. Near to 7-11 and Family Mart. Must try the Muslim pancake stall at the street corner which is cheap (50 baht for all flavour) and delicious.
Comment from Hotel Management
09-May-2018 by Giew, Hotel Management
Dear Valued Guest, Thank you very much for staying at Nap Patong during your recent trip to Phuket. It is our pleasure to hear that you have had a pleasant stay with our best service and had a wonderful time at Nap Patong We look forward to welcome you again in the near future. Best regards, Nap Team
5 out of 5
Recommended
for Everyone
by a verified traveller from Malaysia

Great hotel and beautiful.

Posted 22-Apr-2018
Room is clean and nice. Good bargain. Location is also near to attraction places. Will definitely come again if coming to phuket.
Comment from Hotel Management
23-Apr-2018 by Giew, Hotel Management
Dear Guest, Thank you for the compliments. It is our pleasure to hear that as you have had a pleasant stay and the best services from Nap Patong. Please do feel free to let us know on any inconvenience and we are able to approve to the best services. Have a pleasant stays. Best regards, Nap Team
5 out of 5
Recommended
for Everyone
by a verified traveller from sydney australia

Posted 16-Apr-2018
Pros: Everything location,staff,food,cleanliness,comfort.
Cons: Nothing
Location: Great location close to everything
Great hotel 2 min from the beach. 10 min walk from all the attractions and shopping centre. We go to Phuket every year,but I think our stay at nap was the best. We were very impressed with the professionalism of the staff that could not do enough for our comfort,but specially I would like to mention Mai our room attendant. She was the liveliest person we ever met. All in all great stay definitely will come back next year.
Comment from Hotel Management
20-Apr-2018 by Giew, Hotel Management
Dear Valued Guest, Thank you for staying with us again. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with the best services from all of us. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again. Best regards, Nap Patong Team
4 out of 5
Recommended
for Everyone
by a verified traveller from Toronto, ON

Great location, good value

Posted 14-Apr-2018
Stayed here for one night in April 2018. The lobby of the hotel, and the restaurant are beautiful, clean, and modern looking. Our room, while minimalist and modern in design, was a bit tired looking, but was clean as well. The front desk staff was extremely helpful during the check-in and check-out process, and the manager helped arrange alternate transportation to the airport, when the hotel transportation was fully booked! This was very much appreciated. The breakfast spread was varied, offering enough to satisfy diverse tastes, and was very good. The location was PERFECT, a minute's walk from the beach, and a less-than-ten minute walk to the nightlife.
Comment from Hotel Management
20-Apr-2018 by Giew, Hotel Management
Dear Valued Guest, Thank you for staying with us again. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with the best services from all of us. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again. Best regards, Nap Patong Team
5 out of 5
Recommended
for Everyone
by a verified traveller from New York, NY

Posted 06-Apr-2018
We really enjoyed everything about our stay at the Nap Patong! From the welcoming gifts all the way through the showers provided after our checkout! Would definitely stay again!!!
Comment from Hotel Management
01-May-2018 by Wutt, Hotel Management
Dear Valued guest! Thank you very much for staying at Nap Patong during your recent trip to Phuket. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with us. We did share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again. Best regards, Nap Patong Team
4 out of 5
Recommended
for Personal Event
by a verified traveller

Great hotel close to the beach

Posted 22-Mar-2018 on Hotels
I chose to stay at Nap Patong because I wanted a hotel that was comfortable, safe, and would add to the relaxation of my trip, and it definitely offered that. I stayed in a Moonlight Deluxe room, which had a balcony and a private rooftop terrace connected to my room and it was absolutely wonderful. Every evening after a long day at the beach, I loved sitting on the terrace with a cold drink, listening to the sounds of the city and watching floating lanterns fly up into the sky from the beach below. The hotel is very close to the beach. It's only a couple of minutes walking down the street to arrive at the beach itself and along the way there are a few coffee shops, supermarkets, etc. where you can stop for water and other beach supplies for the day. The check-in and check-out process were smooth, although it could be improved a bit. Upon check-out, I had to sit and wait while the staff checked the room for any damages or to see if anything was missing before they would allow me to finish checking out. I found that a bit odd, but also understandable. The staff was pleasant, but I wouldn't say they go out of their way to improve the experience. The room itself was nice, although perhaps a bit dated. It was still comfortable and made for a nice home base for the duration of my stay in Patong. All in all, this was a great hotel that was close to the beach and I would probably stay here again if the opportunity arose. The balcony/terrace definitely made the experience.
Comment from Hotel Management
23-Mar-2018 by Giew, Hotel Management
Dear Valued Guest, Thank you very much for staying at Nap Patong during your recent trip to Phuket. It is our pleasure to hear that you have had a pleasant stay with our best service and had a wonderful time at Nap Patong We look forward to welcome you again in the near future. Best regards, Nap Team