Ratings based on 776 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney australia

Posted 16-Apr-2018
Pros: Everything location,staff,food,cleanliness,comfort.
Cons: Nothing
Location: Great location close to everything
Great hotel 2 min from the beach. 10 min walk from all the attractions and shopping centre. We go to Phuket every year,but I think our stay at nap was the best. We were very impressed with the professionalism of the staff that could not do enough for our comfort,but specially I would like to mention Mai our room attendant. She was the liveliest person we ever met. All in all great stay definitely will come back next year.
Comment from Hotel Management
20-Apr-2018 by Giew, Hotel Management
Dear Valued Guest, Thank you for staying with us again. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with the best services from all of us. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again. Best regards, Nap Patong Team
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Great location, good value

Posted 14-Apr-2018
Stayed here for one night in April 2018. The lobby of the hotel, and the restaurant are beautiful, clean, and modern looking. Our room, while minimalist and modern in design, was a bit tired looking, but was clean as well. The front desk staff was extremely helpful during the check-in and check-out process, and the manager helped arrange alternate transportation to the airport, when the hotel transportation was fully booked! This was very much appreciated. The breakfast spread was varied, offering enough to satisfy diverse tastes, and was very good. The location was PERFECT, a minute's walk from the beach, and a less-than-ten minute walk to the nightlife.
Comment from Hotel Management
20-Apr-2018 by Giew, Hotel Management
Dear Valued Guest, Thank you for staying with us again. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with the best services from all of us. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again. Best regards, Nap Patong Team
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Posted 06-Apr-2018
We really enjoyed everything about our stay at the Nap Patong! From the welcoming gifts all the way through the showers provided after our checkout! Would definitely stay again!!!
Comment from Hotel Management
11-Apr-2018 by Wutt, Hotel Management
Dear Valued guest! Thank you very much for staying at Nap Patong during your recent trip to Phuket. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with us. We did share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again. Best regards, Nap Patong Team
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Very friendly hotel .

Posted 06-Mar-2018
Pros: Everything
Location: Next to beach and shops,even coffee club across the road .
Great location staff always friendly aim is to please.Lovely experience couldn’t have asked for more.
Comment from Hotel Management
06-Mar-2018 by Giew, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Couples
by A verified traveller from NZ

A Wonderful Experience

Posted 03-Feb-2018
We stayed here as a couple for 4 nights and loved it. The location was reasonably central and close enough to the beach. Our room was quiet, pleasantly decorated, clean with lots of extra details. We found the staff to be friendly and helpful, and our house cleaning lady was especially helpful and friendly. The hotel's free breakfast was exceptional with a large range of food and beverages available every day. The food was always fresh and the staff in the restaurant was exceptional.
Comment from Hotel Management
05-Mar-2018 by Giew, Hotel Management
Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future.
2 out of 5
by A verified traveller from Australia

Average hotel. Not 4 stars.

Posted 02-Feb-2018
I stayed 6 nights at the Nap Patong. Definitely not a 4 star hotel. The facilities are average to good. The Room was average to good. The air conditioning was either steaming or absolutely freezing & the room smelled damp at all times. However, my major criticism was the cleanliness of the room. It was appalling. The floor was dirty. The surfaces dusty & had marks, which, if cleaned properly would have come off. The bathroom, and in particular the shower was appalling. There was mould, hair (that was not mine), filthy shower head & general dirt. I used a toothbrush to clean the shower - and the mould & dirt was coming off - which meant that this wasn't wear & tear - but was just not cleaned properly. I expected more from a supposed 4 star hotel, where the rate was appropriate for a 4 star hotel. Would not recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Cosy hotel near the beach

Posted 22-Jan-2018
Hotel staff were very helpful as I was planning a surprise setup for my husband. They also gave us a surprise birthday cake. All my requests were paid attention very closely as well and they certainly delivered. The only downside was that their breakfast buffet had alot of pork and for us as muslims, we had little choice to choose from but I can understand that they are catering to the masses. Perhaps they can look into making their buffet spread halal. Other than that, we enjoyed our stay :)
Comment from Hotel Management
05-Mar-2018 by Giew, Hotel Management
Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future.
5 out of 5
by A verified traveller

Great time at Nap Patong.

Posted 16-Jan-2018 on Hotels
I had an excellent experience at Nap Patong. The hotel is very comfortable, in excellent location. Staff is super helpful - I got sick and they all were very attentive. As I got sick, I spent more time in the room than planned. I'm glad I was in a comfortable place as it made all the difference.
Comment from Hotel Management
05-Mar-2018 by Giew, Hotel Management
Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future.
3 out of 5
by A verified traveller

GIVE ME COFFEE!

Posted 12-Jan-2018 on Hotels
Good location not far off main drag & beach Room was clean & pleasant but basic. Nice outlook overlooking the pool with an outdoor patio. The let down was the wait to get coffee at breakfast. I continually had to signal firstly to get a coffee & then for refills, and had to wait quite a while each time. They should be going around filling up people's coffee. The table beside me waited 20mins for a coffee. Also trying to get my key card extended you think would take 20 second but there was not enough staff on & I had to wait when I was in a hurry.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Beautiful Hotel

Posted 12-Jan-2018
Was a beautiful hotel, with friendly staff and clean rooms and amenities. Just around the corner from busy Patong but very quiet rooms! Would definitely recommend for people looking for a relaxing home away from home.
Comment from Hotel Management
05-Mar-2018 by Giew, Hotel Management
Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future.