Ratings based on 698 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Well-designed hotel, gracious service

Posted 29-Oct-2017
The room was spotless, every day. We paid for an upgrade to a suite on the 6th floor. Free minibar was a fun amenity. Breakfast had an excellent variety. Service really shine through, in being quick an efficeient. I enjoyed the spa,too. Would recommend, and hope to be back someday.
Comment from Hotel Management
31-Oct-2017 by Giew, Hotel Management
Thank you very much for staying at Nap Patong during your recent trip to Phuket. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with us. We did share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Pleasant Stay

Posted 24-Oct-2017
The Nap Hotel is a quality hotel that was perfect in every way. The customer service is consistent amongst all staff members - patient, kind and helpful. In particular, Jenny and Nush were very helpful and accommodating and they were such warm and kind people. The room had a unique design, offering a beach-like atmosphere with a nice amount of space and comfortable furnishings. The location is central within the Patong area, amongst all the night life and close to the beach. Transportation is available direct from the hotel to the pier for cruises to the Phi Phi Islands. There is a shuttle bus service that is consistently available at the airport to take you direct to the airport for a much cheaper price than the taxi-metre. If I return to Phuket again, I will definitely stay in The Nap Hotel.
Comment from Hotel Management
25-Oct-2017 by Giew, Hotel Management
Thank you very much for staying at Nap Patong during your recent trip to Phuket. We appreciated for your kind completed on guest questionnaire. It's very nice to learn that you had a pleasant stay with us. I did share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Oct-2017
Nice hotel, friendly staff easy check in great location however shower was a little dirty with mould. Room 217 :)
Comment from Hotel Management
25-Oct-2017 by Giew, Hotel Management
Thank you very much for staying at Nap Patong during your recent trip to Phuket. We appreciated for your kind completed on guest questionnaire. It's very nice to learn that you had a pleasant stay with us. I did share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Posted 04-Oct-2017
Pros: Location
Cons: Lighting in the room seems a bit dim with all the lights on
Location: Super short walk to beach, close to all the bars, and adjacent to a family mart
Hotel location was awesome. A walking distance to almost everything you'd need while staying in Phuket. A 10 to 15 mins walk to Bangla road with all the crazy noise and bars. A 5-minute stroll to Patong beach. There was also a family mart and a couple massage parlours right adjacent to the hotel (namely Healthland). This would be a great hotel for first timer who does not know the area. I would definitely return to this hotel for the next visit!
Comment from Hotel Management
09-Oct-2017 by Giew, Hotel Management
Dear Guest, Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future. Best regards, Nap Patong
2 out of 5
by A verified traveller from london

Wasn't as good as 4 star I'm so disappointed

Posted 03-Oct-2017
The staff outfits look like the nurse They should put more smiles on the face
Comment from Hotel Management
25-Oct-2017 by Giew, Hotel Management
Thank you very much for your feedback and we did share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
5 out of 5
Recommended
for Everyone
by A verified traveller from NSW

Best hotel we have stayed at in Patong

Posted 02-Oct-2017
Pros: Everything
Cons: Nothing
Location: 3 min walk to beach, 10 min walk to main shopping centre and bangla. 7 Eleven and Family Mart right next door with lots of choice for restaurants.
We have stayed in many hotels in Patong and this is by far the best. Hotel staff, facilities and rooms are all first class with no issues at all the whole time we were there, booked for a week and ended up extending for another week. The hotel was very quiet when we stayed which was really lucky as we had the pool to ourselves a lot of the time. Wifi was very fast which was important for us do to work needs while away. We used the gym a lot and mostly had it to ourselves also, the machines and equipment was all new and had adequate variety. The breakfast was fantastic, lots of choice and the egg station was consistently great. The staff were all very friendly and professional and couldn't do enough for you. Will definitely stay here again! Thank you for a lovely holiday.
Comment from Hotel Management
09-Oct-2017 by Giew, Hotel Management
Dear Guest, Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future. Best regards, Nap Patong
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to night market. Close to beach

Posted 22-Sep-2017
Enjoyed everything , especially the staff The shower pressure can be a little stronger Overall, great place to stay
Comment from Hotel Management
25-Sep-2017 by Giew, Hotel Management
Dear Guest, Thank you very much for staying at Nap Patong during your recent trip to Phuket. It is our pleasure to hear that you have had a pleasant stay with our best service and had a wonderful time at Nap Patong We look forward to welcome you again in the near future. Best regards, Nap Team
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth Australia

Clean, Comfortable and Friendly

Posted 11-Sep-2017
Pros: Staff, room and hotel facilities.
Cons: Lighting in the bathroom..very minor problem
Location: Walking distance to beach, restaurants and shopping. Great restaurants next door and also opposite the hotel.
Great hotel, close to beach and walking distance to shopping with restaurants in every corner. Staff were great, rooms clean and comfortable. Food was nice and not pricey. One of the best hotels in Patong in a quiet area. Cant wait to get back!
Comment from Hotel Management
20-Sep-2017 by Giew, Hotel Management
Thank you very much for your feedback. We appreciated for you staying with us and are proud to have a great opportunity in accommodating you on your recent trip to Phuket. It's our pleasure to learn that you had a wonderful stay with us and we are looking forward to welcome you back to Nap Patong again in the near future.
3 out of 5
by A verified traveller from Mumbai, India

Not quite up to the standard expected

Posted 11-Sep-2017
We stayed in this hotel for 3 nights in September. Booked this hotel after a lot of deliberations on cost vs location vs ratings. Also someone else recommended this place to us. However, we had mixed opinions on the place after our stay. The pluses as we could see; - decent location. None of the hotels on Patong area are directly beach facing. This one also is somewhat inside in a lane walking distance from beach. - cleanliness was acceptable. - booking was easy through expedia. Not so good things include; - while going there we contacted the hotel a day in advance requesting for an airport pickup. They refused saying that the pickup has to be pre-booked 3 days in advance. We found this a bit ridiculous since airport pickup is a very basic facility for any hotel. - we were traveling with our 2 year old kid. The hotel doesn't have any facility for kids. A very simple request to wash the milk bottles was declined. - they offered a complimentary fruit platter which was a nice gesture. However they kind of spoiled it by insisting that we go to the restaurant to collect it and carry it to our room on our own. - the beds are not quite alright. Both me and my wife woke up with stiff backs each day. All in all we found it to be a basic hotel with nothing great to write about.
Comment from Hotel Management
25-Sep-2017 by Giew, Hotel Management
Thank you very much for staying at Nap Patong during your recent trip to Phuket. We appreciated for your feedback. It's very nice to learn that you had a pleasant stay with us. We did share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your experience, and looking forward to welcome you back to Nap Patong again
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 27-Aug-2017
The hotel lobby and spa is very nicely done, along with the pool area. The rooms are nice but could use a little updating on the furniture, the tv stands and night stands were clearly worn and a little beat up. They were doing maintenance on the rooms with roof top decks and taking care of rust issues on those. Also the hotel would book us taxis to take us to our locations and let us charge the taxi to our room which was nice but the front desk never bothered to schedule the return taxi trip and when we got to our locations we quickly learned you should have a return trip booked with your same taxi otherwise you could be waiting forever for a taxi to come. Overall a nice hotel, breakfast buffet always had a good selection of food, employees are all very nice and the location allows you to walk and find plenty of eating and shopping and you are also a few steps from the beach.
Comment from Hotel Management
28-Aug-2017 by Giew, Hotel Management
Dear Guest, Thank you very much for staying at Nap Patong during your recent trip to Phuket. It is our pleasure to hear that you have had a pleasant stay with our best service and had a wonderful time at Nap Patong We look forward to welcome you again in the near future. Best regards, Nap Team