Exterior

Reviews of Nap Patong

4 out of 5
Nap Patong
5/56 Haad Patong Road, Patong, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 583 out of 1011 reviews" "
Rating 8 - Good. 311 out of 1011 reviews" "
Rating 6 - Okay. 79 out of 1011 reviews" "
Rating 4 - Poor. 20 out of 1011 reviews" "
Rating 2 - Terrible. 18 out of 1011 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne, Sunshine Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quality property, with a good location
Stayed 8 nights in Mar 2024
Response from WJ on 27 Mar 2024
Dear Wayne,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Chee Tuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2024
Response from WJ on 24 Mar 2024
Dear Chee Tuck,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Orbanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience, staff are very friendly and helpful and location is perfect with everything you could possibly need within walking distance, including Bangla Road
Stayed 9 nights in Mar 2024
Response from WJ on 24 Mar 2024
Dear Orbanie,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Jolaina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nap Patong was great. Walking distance to the beach and in a great area. Only thing I would have changed was privacy from the shower in the room we had. If you’re staying with friends, two room instead of one may work out best
Stayed 4 nights in Mar 2024
Response from WJ on 19 Mar 2024
Dear Jolaina,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Dalene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Nap Patong. We had a room with the plunge pool but they offered to upgrade us but we preferred the room we booked! Everything was perfect here from breakfast to the location to the beautiful king room we stayed in. It really made our few days in Phuket special!
Stayed 3 nights in Mar 2024
Response from WJ on 14 Mar 2024
Dear Dalene,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Amenities, property conditions & facilities
Good modern hotel with good breakfast, pool and clean rooms. Lighting in bathrooms could be better.
Stayed 6 nights in Mar 2024
Response from WJ on 13 Mar 2024
Dear Geoffrey,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

6/10 Okay

Amir, Even Yehuda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hotel is reasonable for the price. The rooms are just fine, some need new furniture and decoration. Breakfast was average, I had much better. Used once the gym, air conditioning was not functioning. The location is very good, and if you need- you can find money exchange next to it, with good rates.
Stayed 3 nights in Mar 2024
Response from WJ on 5 Mar 2024
Dear Amir,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location close to Patong Beach craziness, but far enough away to be calm and quiet Excellent staff grade food all good Highly recommended!
Stayed 8 nights in Feb 2024
Response from WJ on 5 Mar 2024
Dear Bernard,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

jelena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view was over the pool and it was beautiful. Everytime we came back our room was clean and received fresh towels, sheets and bottled water! Would highly recommend. Very spacious!
Stayed 4 nights in Jan 2024
Response from WJ on 27 Feb 2024
Dear Jelena,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from WJ on 21 Mar 2024
Dear Abdul,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Thanks again for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Omid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly
Stayed 14 nights in Jan 2024
Response from WJ on 26 Feb 2024
Dear Omid,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the beach and quiet. Modern feel about the rooms with views to the sunset and sea in the distance. Friendly staff especially the tour guide operator.
Stayed 15 nights in Feb 2024
Response from WJ on 22 Feb 2024
Dear Mr. Mark,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

grace, slc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy. Felt comfortable. However, the gym does not have AC, the treadmill did not work properly. They kept me to wait for more than 20 mins to check the room when i did check-out.
Stayed 2 nights in Feb 2024
Response from WJ on 20 Feb 2024
Dear Grace,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

DANTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. No complaints here.
Stayed 5 nights in Feb 2024
Response from WJ on 20 Feb 2024
Dear Dante,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

John, Charlottesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything essentially was terrific, except the breakfast buffet could be worked on. Always a long line to get coffee, not necessary. And the long wait to get eggs when they could just have a pile of scrambled eggs easy for the picking, not necessary.
Stayed 3 nights in Feb 2024
Response from WJ on 18 Feb 2024
Dear John,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly helpful staff. Breakfast excellent with many options for different taste. Order what u like from chef fabulous
Stayed 7 nights in Feb 2024
Response from WJ on 18 Feb 2024
Dear Joanne,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at nap Patong. The staff was friendly and the room was nice.
Stayed 4 nights in Feb 2024
Response from WJ on 18 Feb 2024
Dear Jennifer,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. Thanks again for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Vinay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and clean.
Stayed 3 nights in Feb 2024
Response from WJ on 15 Feb 2024
Dear Vinay,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all the parties, food and beach.
Stayed 10 nights in Feb 2024
Response from WJ on 15 Feb 2024
Dear Rebecca,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Gurpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to beach, and all the action but yet far enough to have quiet time in the hotel and our room.
Stayed 2 nights in Feb 2024
Response from WJ on 15 Feb 2024
Dear Gurpreet,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Stephen Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jan 2024
Response from WJ on 21 Mar 2024
Dear Stephen peter,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Jacob, York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property on quiet sude if Patong with super friendly staff. Especially in the restaurant.
Stayed 2 nights in Feb 2024
Response from WJ on 8 Feb 2024
Dear Jacob,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

6/10 Okay

HS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic and not busy busy crowded. The only thing I did not like is the dampness in our room. It really affected my sleep. We could not get dry and was disappointing for such a hotel. Worst feeling waking up in the middle if the night with sweat on my chest, damp blanket, in freezing ac.
Stayed 3 nights in Jan 2024
Response from WJ on 4 Feb 2024
Dear HS,Thank you for your feedback regarding your recent stay with Nap Patong. All feedback is extremely important to us as they assist my team with an ongoing opportunity to improve our product and services. I sincerely apologize we fell short in certain areas of your stay which we regret. We like to thank you for bringing this to the management team to ensure we can further improve our product and services. We would welcome the opportunity to have you visit the property again and give us the chance to better serve you next time. With kind regards, Nap Patong Team.

10/10 Excellent

Matthew

Stayed 7 nights in Jan 2024
Response from WJ on 21 Mar 2024
Dear Matthew,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Patrick, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has great location 3-4 minutes to beach Very friendly staff, professional and always willing to go the extra mile to help Checkin was smooth very friendly staff Thank you a great stay
Stayed 3 nights in Jan 2024
Response from WJ on 28 Jan 2024
Dear Patrick,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

6/10 Okay

Thomas, Laguna Niguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What I liked: Staff were friendly and always willing to help. Room was clean. What I did not like. Room design is terrible. Lighting not good. Bed is large but stands on side and bed is very low. Overall design of room is not good. On the breakfast, just OK. Waiting too long for coffee. Two machines but they are slow and always have to wait. Pictures nicer than what you actually see
Stayed 2 nights in Jan 2024
Response from WJ on 22 Jan 2024
Dear Thomas,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No vip access to anything
Stayed 3 nights in Jan 2024
Response from WJ on 23 Jan 2024
Dear Ashley,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Youngdo, Vancouver

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from WJ on 22 Jan 2024
Dear Youngdo,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 4 nights in Dec 2023
Response from WJ on 28 Jan 2024
Dear Greta,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from WJ on 15 Jan 2024
Dear Calvin,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity in the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

michael, Asheville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with king size bed
Stayed 2 nights in Jan 2024
Response from WJ on 15 Jan 2024
Dear Michael,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Sabbir

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern , clean and contemporary good style
Stayed 5 nights in Jan 2024
Response from WJ on 11 Jan 2024
Dear Sabbir,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

bonnie, Los angelas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel good price beautiful room close to alll . Quit and slept well
Stayed 3 nights in Jan 2024
Response from WJ on 11 Jan 2024
Dear Bonnie,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding, room was very nice, AC great, water pressure outstanding. I loved it !!!
Stayed 4 nights in Dec 2023
Response from WJ on 11 Jan 2024
Dear Matthew,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4* - would not recommend
My experience at this hotel fell far short of expectations. Upon arrival, there was no assistance with our bags, and the receptionist's rudeness added to the initial frustration. The room we were given was a stark contrast to what was advertised online – instead of a recently refurbished room with a balcony, we ended up in the dilapidated old section of the hotel. Throughout the stay, the hotel was excessively noisy, with disturbances lasting until 1 am. The source of the noise was people partying and women soliciting business from local massage parlors, making it challenging to rest peacefully. The bathroom emitted a sewage odor, and the room itself was unclean, marked by cigarette burns on the furniture. Attempting to rectify the situation, we spent our entire stay trying to secure the room we had initially paid for, but our efforts were in vain. The breakfast options were limited and subpar, not aligning with the promised standards of a 4-star establishment. While the spa and pool offered some solace, it's important to note that the positive aspects were overshadowed by the overall disappointing experience. I would caution others against choosing this hotel, as it seemed more aligned with a 3-star rating rather than the advertised 4 stars. The hotel may cater to party-goers, but for those seeking a comfortable and pleasant stay, I would recommend exploring other options in the area.
Stayed 2 nights in Dec 2023
Response from WJ on 31 Jan 2024
Dear Louise,Thank you for your feedback regarding your recent stay with Nap Patong. All feedback is extremely important to us as they assist my team with an ongoing opportunity to improve our product and services. I sincerely apologize we fell short in certain areas of your stay which we regret. We like to thank you for bringing this to the management team to ensure we can further improve our product and services. We would welcome the opportunity to have you visit the property again and give us the chance to better serve you next time. With kind regards, Nap Patong Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from WJ on 26 Dec 2023
Appreciate your rate.

8/10 Good

Look-Liew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V nice rooms n great location
Stayed 3 nights in Dec 2023
Response from WJ on 26 Dec 2023
Dear Look-Liew,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Jozsef

Stayed 2 nights in Dec 2023
Response from WJ on 24 Dec 2023
Dear Jozsef,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The young guy behind the counter was excellent he checked and made sure my room was OK but the air was not working correctly so upgraded me on the spot . And check that everything was good .
Stayed 3 nights in Dec 2023
Response from WJ on 24 Dec 2023
Dear Andrew,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Pegan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guests are pleasant, I was able to have breakfast in peace. No one smokes in the property.
Stayed 5 nights in Dec 2023
Response from WJ on 24 Dec 2023
Dear Pegan,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a great location. Walkable to Patong beach and Bangla road. Pretty quiet for a busy area. Recommended.
Stayed 2 nights in Dec 2023
Response from WJ on 24 Dec 2023
Dear Kevin,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

yun kyung, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They changed breakfast beffet menu everyday. the location is pretty good.
Stayed 4 nights in Dec 2023
Response from WJ on 17 Dec 2023
Dear Yun Kyung,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. All the staff members are so humble and friendly. Rooms are clean. Perfect place.
Stayed 6 nights in Dec 2023
Response from WJ on 17 Dec 2023
Dear Sunil,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from WJ on 8 Feb 2024
Dear John,Thank you for rating Nap Patong.Kidn regards,Nap Patong Team

10/10 Excellent

Patrik

Stayed 1 night in Dec 2023
Response from WJ on 10 Dec 2023
Dear Patrik,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Hamid reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 7 nights in Nov 2023
Response from WJ on 4 Dec 2023
Dear Hamid Reza,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

JAMES PHILIP, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good
Stayed 5 nights in Nov 2023
Response from WJ on 29 Nov 2023
Dear James Philip,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, pool and breakfast. Amazing experience
Stayed 4 nights in Nov 2023
Response from WJ on 27 Nov 2023
Dear Randy,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

10/10 Excellent

Mark

Stayed 4 nights in Nov 2023
Response from WJ on 19 Nov 2023
Dear Mark,Thank you for sharing your experience and for choosing our resort for your recent holidays. We would like to thank you for taking the time to share your experience. We have noted the remarks and has been shared with our team. All feedback is extremely important to us as they assist our team with an ongoing opportunity to improve our product and services. Once again, thank you for your feedback, we hope you will consider our hotel another opportunity i the near future to provide more positive holiday. With best regards, Nap Patong Team

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in I was told I was getting an upgrade turned out since my room with a pool was sold out they gave me a random room without a pool but they called it an upgrade. When I complained they told me my room wasn’t available and then I asked for a refund of the balance since I paid for a room with a private pool and got a random room. They denied and said I wouldn’t get any money back. Don’t book this hotel while in the lobby I met another customer that the same thing happened to him. Don’t risk it
Stayed 3 nights in Nov 2023
Response from WJ on 19 Nov 2023
Dear Jorge,I hope this email finds you well. Thank you for reaching out and sharing your concerns regarding your recent experience with our services. We genuinely appreciate your feedback and the opportunity to address your dissatisfaction.First and foremost, I want to apologize for any inconvenience or disappointment our services may have caused you. We take pride in providing excellent customer service, and it is disheartening to hear that we fell short of your expectations.Please be assured that we take your concerns seriously, and we are committed to rectifying the situation to the best of our abilities. We value your business and your satisfaction is of utmost importance to us.We genuinely value your feedback, as it allows us to learn and grow as a company. Your input helps us identify areas for improvement and enhance our services to better meet the needs of our valued clients.Once again, I apologize for any inconvenience caused, and I assure you that we are taking your concerns seriously. We appreciate your patience and understanding as we work to address the issues raised.If you have any further questions, comments, or suggestions, please do not hesitate to reach out to me directly. I am here to assist you and ensure that we resolve any outstanding matters to your satisfaction.Kind regards,Nap Patong