Outdoor pool, pool umbrellas, pool loungers
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Reviews of Surin Sweet Hotel

3 out of 5
Surin Sweet Hotel
107/5-9 Moo 3 Surin Beach, Choeng Thale, Phuket

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 104 reviews" "
Rating 8 - Good. 39 out of 104 reviews" "
Rating 6 - Okay. 32 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 7 out of 104 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew there would be a problem when we first walked in. The man checking us in seemed confused and was acting like we were a bother. Maybe he was confused because there were no other guests. Then he brought us to our room; to say it looked unkept and outdated would be generous. The furniture was chipped, peeling and stained. I’ve noticed beds in Thailand tend to be firmer, fine, but the pillows were 6inches thick and rock hard, and there was no comforter, only a sheet. I’ve never had my arms fall asleep while sleeping on my back, until now. Moving to the bathroom: the tub was rusted, missing tiles were not replaced, and ironically there was a note about being charged for dirty towels as the one I used had a softball sized hole in the middle. It wasn’t until the next morning, after a sleepless night, that we saw the rest of the hotel in the light of day, which solidified our decision to find another hotel. The pool was dirty and mucky. Even if that interests you, you couldn’t get to it because the path to the pool was blocked by overturned pool chairs. I DO NOT recommend this place. Would not be surprised if it closed soon.
Stayed 2 nights in Oct 2019
Response from Mr Luca on 19 Nov 2019
Dear Anonymous customer, thanks for your review, we appreciate, i just want remind you that you forgot to mentioned the price for one night that you pay ...it was 600 baht that mean less then 20 Euro . i really curious what you can find in your country for the same price . kind regards

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2018

6/10 Okay

mat mat rita, spore

Liked: Cleanliness, room comfort
Close walking distance
Good ..value for money n many small shop around the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anne

Liked: Cleanliness, staff & service
Close to the beach
The hotel is situated close to a lovely beach although the waves were high when we were there. You could get good food on the beach at a good price. The staff at the hotel were very friendly and helpful and the breakfast was very good. They also have an excellent Pizza restaurant with a proper pizza oven and we had one of the best pizzas we have ever had! There is room for improvement around the pool area. The rooms were big and furnishings adequate and although we felt we had better value in other resorts we still enjoyed our stay.

6/10 Okay

Ranjit - Muay, London

Liked: Staff & service
Disliked: Cleanliness
Cheap hotel amid area of expensive hotels
Stayed 23-Nov-2015 for 3-nights in standard room B4 - 2nd floor without breakfast. There are no lifts or porter service. The room was spacious but aircon had a green light. Bed was a thin sheet, however blankets and pillows were available from reception at night. Bathroom was tired looking with tarnished taps and mould on the grouting tiles as well as stains in the bath. Tiny safe in room with no bin or telephone. Swam in pool open till midnight. Beach, although near, was a 10-minute walk to find an access path. Restaurants/food stalls on the beach during the day. Few restaurants 10-mins walk (other side of beach). Hotel was located on a road with many expensive hotels. Taxi from town refused to collect us from hotel to our next hotel as it wasn't in his catchment area (afraid of repercussions from local taxis). You have to catch the expensive taxis by the hotel.
Large room
Stained bathroom

6/10 Okay

roslina, Kuala Lumpur

Liked: Staff & service
Good service
Hotel service from hotel manager and his wife was great. I was happy to stay here and will come back for sure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, reasonable price, pleasant ambience
rear facing room had windows on side and back, nice view of doubletree next door with gardens, cabanas and pool. very reasonable price for location and room. lots of free parking,

8/10 Good

-G-, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay in Surin Beach
Originally, I planned to stay for 4 nights. I ended up staying 11 and still found it difficult to leave after that... This testifies how nice of a time I had. Lets list the plus sides of this hotel: - Location is perfect, 3 mins walk from the beach. (It's actually right next to places like the Twinpalm, Chava and DoubleTree resort. These go for about 5 times the rate of Surin Sweet) - All amenities one could need; nice pool, wifi, international tv channels, hairdryer, thee and coffee making facilities, fridge, nice bar, good breakfast, etc - Super nice staff - And all this at a very reasonable price The down sides: - It's old, and especially from the outside, this shows. Didn't bother me though. - Wifi in the room was less then reliable. Lobby/Pool area worked perfect though. - I stayed in a superior room, which has a view. Cheaper rooms look out on a wall. - No elevator. So if you have trouble climbing stairs, ask for a room on the lower floor. The staff is really nice, some nights after hours they go to a bar nearby to shoot some pool, they invite guests to come along too. A nice way to get to know each other and have fun. All in all I would definately recommend this place. It's one of the few affordable places in Surin Beach. I would love to stay again sometime. Thanks guys!

4/10 Poor

Andrea, Brisbane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Cheap, clean with no much comfort
The room was very big and clean. But the hotel is very basic the bed was very very hard, air con in the room very noisy and the toilet kept flushing by itself in the middle of the night.

6/10 Okay

Sharon Shu Yen, Hk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget for location only
rooms: the draw to put my small suitcase was pretty dirty on the top. Had loads of what seemed like left over crisps from previous customer and wasn't cleaned before I entered. I had to use the wet tissue they provided to do my own cleaning. Bathroom can give a little retouch as the sides were getting mouldy. My shower was very weak so showering took forever. My AC sounded like a factory was situated right next to me. It was so loud I couldn't sleep at all on the first night. The following nights I had to turn off the AC. Thankfully it wasn't too hot. What was upsetting the owner knew it was loud but didn't do anything about it. Location was fantastic! Very close to Surin beach. The walking distant was the same as other 5* hotels. There's a great massage parlour just up the road too. Breakfast - this was the most basic I've ever come acrosS in Thailand. Luckily the owner freshly cooked scrambled eggs and bacon for me everyday. The square sliced bread and fruits (3 choices each day) were very fresh and sweet too. Wifi was pretty strong and stable which was a plus. If I was on a tight-ish budget I would stay here again.

8/10 Good

Christopher, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Enjoyed the pleasant stay at the hotel. Room spacious, clean and peaceful. Save for keeping valuable provided.

8/10 Good

KJ, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The very friendly and helpful staff went out of their way to make this a very pleasant stay. The hotel is in a good location with the beach & beach front dining a short walk over the road & being able to use the pool was also a good option. Room was even better than it looked in the photos - very large, clean, airy & well presented.

6/10 Okay

Jeffrey, Toronto

Disliked: Room comfort
Duvet required
Need duvet or comforter on bed and not a single white sheet...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower didn't work well, fridge didn't work
Staff were friendly and the restaurant was nice but my room was very dated in decor, could only take lukewarm showers and the fridge didn't work and had a smell to it. Left after 1 night - had 3 booked.

10/10 Excellent

Adam, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, close to Surin Beach.
Awesome, helpful staff, clean rooms, pool, food and drinks on site and a short walk across the road to Surin Beach. If I return to this area will definitely stay there again.

8/10 Good

Bob, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value, very clean
The staff was helpful, the hotel very clean, and the oversize room was comfortable and had good air conditioning. We did not use the pool or eat at the restaurant, but they were available and looked good.

10/10 Excellent

Misty, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn't get any better!
We LOVE this hotel! We booked it originally for 7 nights and then we had some issues with our travel plans and ended up staying more than two weeks. The owners were fabulous! Since we were some what stuck they worked with us and made our stay even better. The rooms are very clean and very comfortable. The staff is beyond helpful and friendly. The internet worked fantastic and was super fast in our room, in the lobby, and even at the pool. As for the location of the hotel, for us, it could not have been better. It is within walking distance of a couple of convenience stores, a small Tesco Lotus, several restaurants (plus, the hotel has an amazing onsite Italian restaurant), some fantastic food cart vendors, and Surin Beach, which is gorgeous! Next time we are in Surin, this will be our first and only choice for a hotel!

10/10 Excellent

Naomi, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Hotel is 5 min walk from Surin Beach!

8/10 Good

M, Ohio, USA

Liked: Staff & service
Nice enough
Rooms were large. Bathrooms could use a remodel. Pool was very nice and open 24 hours. Italian restaurant was delicious and service was wonderful. The internet was out for many days which was annoying. When it was working, it was only available in the lobby.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location (close to Surin beach, restaurants and mini mart) Spacious room with a big balcony Friendly staff Bathroom smells bad Ants everywhere

8/10 Good

rod, surfers paradise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach & sunsets
Good location thrifty price for budget travelers. Lovely staff.

2/10 Terrible

Leif Kristensen, Patong Beach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
Terrible hotel. Did not get the room which we had booked and paid for. Broken pipes in bathroom = water all over the floor. Filthy and dirty room. No view as promised. No flat screen tv or movie channels as advertised. Bugs on the floor AND in our bed. Do not book this hotel, if you are looking for just a minimum of pleasure. Ohhh I forgot to mention - breakfast - I would not serve this for my dogs! We had booking for 3 nights but left this morning!!!

8/10 Good

Darf, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed here with friends for a few days over Christmas. Short walk to the beach with a nice pool downstairs. Very clean throughout and staff are friendly and helpful. Same breakfast buffet every day with only a few options so on day 6 we wanted something else! Close to bars and an easy walk to restaurants in the area but I would highly recommend the italian restaurant downstairs ... The pizzas are amazing! Expect authentic italian food there not your British or American versions.

8/10 Good

Justin, U.S.

Liked: Staff & service
average hotel, good price, great location
Pretty all around average place. I'm saying this in a good way. I was looking for a Holiday Inn Express type hotel. Overall the rooms are larger, quality a little less. The service was slightly above average. The beach was amazing here. This is definitely the well-to-do part of thailand. Service is amazing here, and prices are equivalent to the U.S which is very high for Thailand.

6/10 Okay

GLUCK

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Kandt, Phuket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying
Very clean hotel, large room. Good tv, and wifi. Very good breakfast. Excellent restaurant. Helpful staff. Pool clean, but we did not use. Few mins walk to beach. Would recommend and would stay again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
make many excuse.
First my wife and I thanks the steps help us go though a night.1-excuse no driver pickup at airport (we pay taxi to hotel)no refund.2-excuse hotel phone # no longer serve.(print problem).3-excuse no maintenance for hot water (cold water only).what you think!

10/10 Excellent

Rajkamal, Bedford, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and value!
This is a superb hotel for the money. The check in staff was very friendly. One staff member offered to take our luggage up 3 flights. If there is one issue at all, it is that this hotel has no elevators. We were surprised to see the huge size of the room when we opened the door. The room had a fairly large balcony with a view of the hotel pool, and beyond the trees, we could see the sea. The pool was immaculately clean. The bathroom was huge - and like the rest of the room and the hotel, extremely neat and dry. The common foyer area downstairs is also well kept and tidy with lots of chairs, sofas and tables. Free WiFi works only in the lobby area. The staff offered to safe-keep our passports in the lobby safe. One negative about the hotel could also be a distinct positive - depending upon your point of view: its location. The hotel is far away from everything - the airport, the long distance bus station and Phuket town. Ground transportation in Phuket is expensive - a ride to these places will set you back 700 - 1,000 Baht one way! A reasonable alternative is to take a Tuk-Tuk from the stand down the road but these guys too like to gouge you. Once, we took a public bus (the kind which is open in the back) to go to town for 40 Baht per person. There are plenty of beach restaurants within walking distance (3-5 minutes); a grocery store next door (prices here are double what you pay at a Mini Mart about two miles away) and a car rental place next to it.
Room D-5

8/10 Good

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great value for money and the staff an absolute pleasure. Would loved to stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A very friendly hotel which is a good location near shops, restaurants and the beach.

10/10 Excellent

Karen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic well priced hotel
I would recommend this hotel to everyone. The Hotel is run by a charming Italian couple who put themselves out to accommodate the customers needs. You couldnt find a better place to stay. The rooms where cleaned daily, with fresh bed linen and towels, beach towels were provided on request. The room was very spacious and had large balcony. Located just a stones throw from Surin beach through a garden of palm trees. You couldn't find better especially at the price. Staying at this hotel made my holiday memorable.

6/10 Okay

Bella

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Elin

Liked: Cleanliness
Disliked: Room comfort
Servicen va sådär, hotellet var rent snyggt och stora rum men sängen va stenhård
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Mi è piaciuta la posizione Non mi è piaciuta la colazione lo stato di mantenimento della struttura e il fatto che tale struttura sia sprovvista di ascensore
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Catarina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Surin beach 2019
Läget var bra, hotellrummet saknade diverse möbler. Rummen var något slitna, vi hade standardrum. Städningen var ok och personalen var trevlig och tillmötesgående. Frukosten var enkel men ingen större variation. Det var ok att bo där några nätter.
Stayed 5 nights in Feb 2019

6/10 Okay

Peter, Södertälje

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lungt
Bra hotel om man vill ta det lugnt nära till stranden och bra frukost,hårda sängar och väldigt lugna kvällar. Bra resturang på hotelet.
Stayed 3 nights in Jan 2019

6/10 Okay

Philippe

Liked: Cleanliness, room comfort
Établissement un peu vieillissant mais la taille des chambres, salle de bain, balcon, compense. La piscine, pourtant fonctionnelle, reste déserte. Sans doute en raison de la proximité de la très belle plage de Surin, à 5 minutes à pieds. Ville calme, peu de circulation, peu d’activité nocturne, parfait pour se reposer.
Stayed 3 nights in Jan 2019

8/10 Good

Anu

Liked: Cleanliness, staff & service, room comfort
Perushyvä hotelli lähellä rantaa
Mukava hotelli lähellä rantaa. Varatessa en huomannut että hotellissa ei ole hissiä mutta onneksi lapsen rattaat sai jättää aulaan. Hieman kuluneet pinnat mutta hotelli sopi meidän tarpeisiin hyvin. Rauhallisempi katu kuin pääkatu, jonka varrella oli jonkin verran liikennettä.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Okej men inte igen
Det började med att vår bokning inte fanns i deras system men som tur var hade de ett annat rum ledigt som var helt ok! Poolen var inte i bruk men stranden ett stenkast bort och var underbar! Det var inte alls bra städat på toaletten och stora dammtussar låg och där alla 5 dagar. En död kackerlacka hittade vi en morgon också, helt ok wifi och pizzan på hotellet var superbra! Kommer inte bo här igen men helt okej för 5 nätter inte mer! Vi var ju inte på hotellet så mycket, stora rum dock det var ett plus! För 250kr per natt kanske man inte kan räkna med så mycket mer.

8/10 Good

Alexey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Для Сурина нормально.
Отель ветшает. Из дыры в шланге отвода конденсата из кондиционера на пол номера льётся вода, льётся она из бачка унитаза на пол санузла. Телевизор сломан. Зато завтраки вкусные и обильные. Отличное расположение - первая береговая линия. На рецепшене дают пляжные полотенца, циновки и зонтики.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Для своей ценв неплохо
Хорошее расположение, приятный персонал, доступная цена. К сожалению номера подушатаны.
Stayed 3 nights in Jan 2018

8/10 Good

Angelo

Liked: Cleanliness, staff & service, room comfort
ottimo rapporto qualita' prezzo
Mia prima esperienza al mare in Thailandia,direi scelta azzeccata Surin Beach per me e compagna con bimbo piccolo.Hotel discreto mare favoloso unica nota dolente strade molto pericolose e inadeguate per i pedoni,girare con bimbi e' un'avventura.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
гораздо лучше, чем ожидалось
Отель оказался лучше, чем ожидалось. Брали номер супериор. Приличный размер, втроем нормально разместились. Дополнительная кровать была полноценной с хорошим матрацем. большой балкон. блок кондиционера стоит на балконе и от него жарковато. Зато вещи сохли с мгновенной скоростью. По фотографиям пугали красные стены. По факту, красная стена всего одна в номере и не раздражает. в нашем номере мебель стояла более удачно, чем у друзей. Ужинали и в самом отеле и за его пределами. В отеле немного дороговато, разве что пиццу брать выгодно, она большая. Бассейн чистый и почти всегда безлюдный. До пляжа очень близко через дорогу и сквер.. Вообще, расположение отличное. Рядом стоят дорогие отели. Улица нешумная. Пляж отличный. Я переживала, что меня будет раздражать отсутствие лежаков но пляже, но было очень даже комфортно. Купаться отлично и в прилив и в отлив. На пляже полноценных кафе нет, но достаточно перекусов. Сурин понравился больше чем, Бангтао в итоге. Также очень понравился пляж Папси. Попасть на него можно только через холм, справа от пляжа Сурин. На пляже 2 дорогих отеля, мало совсем людей и очень расслабляющая обстановка.

10/10 Excellent

Salvo, Mazara del Vallo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto
Ottimo soggiorno in ottima struttura a due passi da una delle spiagge più elle di Phuket: Hat Surin. Camera pulitissima e dotata di tutto il necessario per trascorrere un piacevole soggiorno.