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Reviews of Orchid Resortel

3 out of 5
Orchid Resortel
169/28-29 Soi Sansabai, Patong Beach, Patong, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 106 out of 236 reviews" "
Rating 8 - Good. 86 out of 236 reviews" "
Rating 6 - Okay. 27 out of 236 reviews" "
Rating 4 - Poor. 9 out of 236 reviews" "
Rating 2 - Terrible. 8 out of 236 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a gem in the middle of the excitement that is Patong. The staff were extremely friendly and helpful. The hotel is super clean and updated . Close walk to all activites and 5 minute walk to beach. A 7-11 is next door which ic convenient. Overall th ebest bang for your buck, great value!
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities
Clean nice convenient
Stayed 4 nights in Mar 2024

4/10 Poor

Nick

Liked: Cleanliness, staff & service
Staff were nice Quick check in Location right next to Bangla But the beds were like concrete and the noise from the scooters and massage parlours were horrible didn’t sleep the whole night moved hotel after one night
Stayed 1 night in Feb 2024
Response from Staff on 5 Feb 2024
Here is Patong, Bangla Phuket. You choose the wrong location. Next time we recommend you stay near the beach quite and high spend money.

10/10 Excellent

qianyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

MAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be right near the action without the noise. Has a bar and restaurant attached and the staff is a great help. They accommodated is to the room type we needed and let us keep our bags there, while we took 2 days to Phi Phi. Highly recommended
Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Dec 2023

10/10 Excellent

Muoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 5 nights and had a fantastic stay. All the staff were polite and helpfull and made me feel very welcomed. The rooms were cleaned every day. 2 water bottles were provided each day and the room was equipped with air conditioning. The location is un-beatable and walking distance to all the nightlife, shopping and restaurants. The beach is only a short walk. I highly recommend staying at The Orchid Resortel and will definately booking again when I come back next year!
Stayed 5 nights in Dec 2023

10/10 Excellent

burak

Stayed 4 nights in Dec 2023

2/10 Terrible

her

Disliked: Staff & service
Staff service want me to pay 300 baht becuase they say they don't got full price for the room becuase Expedia cut off the money and then don't have full price for the room
Stayed 1 night in Nov 2023
Response from Pear on 24 Nov 2023
Please accept our sincere apology on this matter, the staff who taked care of you when you check-in, she confused with the rate on the booking paper. We will improve our team for more professional.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it great spot
Central Patong position. Next to massive mall & walking street
Stayed 7 nights in Oct 2023
Response from Pear on 24 Oct 2023
Thank you very much for top rating, we hope to service you on the next visit..

10/10 Excellent

Yuly

Stayed 1 night in May 2023
Response from Pear on 8 Jun 2023
Thank you for your high score review. We are so glad to know that you enjoyed your stay with us hope your next stay will be with ue again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were very helpful and pleasant to deal with. Room was not large but very clean. The food in the restaurant was excellent
Stayed 7 nights in Feb 2023
Response from Pear on 11 Apr 2023
Thank you for your compliment.

6/10 Okay

MICHAEL

Stayed 1 night in Oct 2022
Response from Adam on 26 Oct 2022
Thank you for your review.

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2022
Response from Adam on 26 Oct 2022
Wow Michael, thank you so much for your review, we are so happy to know that you have a good time with us.And we hope you won't hesitate to let us know if we can serve you in the future!Gratefully,Orchid crew

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, staff did a great job. would recommend it.
Stayed 12 nights in Feb 2020

8/10 Good

Tagg, Phoenix, AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed was as depicted. Its shower had reliable hot water. The hotel's lift operates well. The facility is suitably maintained in reasonable repair. The staff were nice, accomodating, and made efforts to ensure that my needs were met -- even those of which I might have been unaware. It is within 2 minutes walk of Soi Bangla. Considering the location, my interior room was amazingly insulated from outside noise.
Stayed 5 nights in Jan 2020
Response from Atchara on 19 Feb 2020
Thank you for staying with us. Thank you for your review

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I couldn’t be more upset with the staff at this hotel, I have never been treated so terribly. I had a friend come up to my room for a drink and they charged me 1,500 baht. They literally laughed in my face when I argued the fact, I brought up how I’m already paying a lot of money for this hotel and the lady at the front literally told me no I wasn’t. She told me I can leave with no refund if I would like, I felt uncomfortable and unwelcome the whole time here. The only thing good was the cleanliness of the hotel.
Stayed 4 nights in Jan 2020
Response from Atchara on 19 Feb 2020
Thank you for staying with us. Thank you for your feedback!!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is ok the room is clean. The location is good close to pathong beach many restaurant around the area.
Stayed 2 nights in Jan 2020
Response from Atchara on 19 Feb 2020
Thank you for staying with us. Thank you for your review

10/10 Excellent

Fenny, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and friendly staff.
Stayed 3 nights in Oct 2019
Response from atchara on 8 Nov 2019
Thank you for staying with us,Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Several times power was interrupted ,lifts not working. . Limited food selection for breakfast .
Stayed 19 nights in Sep 2019
Response from autchara on 2 Oct 2019
Thank you for staying with us.we're apologize for the issues you have experienced .Thank you for your feedback!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near a busy and happening location in Patong. There are many good restaurants nearby. The breakfast spread is decent.
Stayed 2 nights in Dec 2016
Response from Orchid Resortel on 31 May 2019
thank you for you feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant staff helpful - very clean small pool and sometimes lift very slow as only have one lift service seven floors
Stayed 8 nights in Feb 2019
Response from Orchid REsortel on 15 Mar 2019
thank you for your feedback, glad to hear that you enjoy staying here, looking forward to seeing you again.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great clean hotel with awesome service. The staff are always willing to assist with anything you need. The pool is a great bonus that we used often and were usually the only ones in it. The location is perfect with a 2 min walk to the beach, 1 min to Bangla Walking St, 2 min to Jungceylon Mall and a 711 right next door.
Stayed 15 nights in Feb 2019
Response from Orchid Resortel on 15 Mar 2019
thank you for your feedback, glad to hear that you enjoy staying here, looking forward to seeing you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had great resurant and roof top pool. Was very close to everything.
Stayed 20 nights in Feb 2019
Response from Orchid Resortel on 15 Mar 2019
thank you for your feedback, glad to hear that you enjoy staying here, looking forward to seeing you again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orchid Resortel. Good choice.
Everything about hotel was very good. Only dislike was the hotel restaurant. Very poor service.
Stayed 5 nights in Jan 2019
Response from Orchid Resortel on 15 Mar 2019
we are so sorry to hear that you are unhappy with our restaurant services, we are apologize for that, thank you for staying with us, looking forward to seeing you again.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from ChnOrchid on 5 Feb 2019
Thank you very much for your staying with us, we're looking forward to seeing you soon.

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Location was perfect for me. It was my first time Patong for me. Close to nightlife, beach and restaurants. Walking distance to most things. No need for taxi mafia.
Stayed 4 nights in Dec 2018
Response from Atchara on 21 Jan 2019
Thank you very much for your comment.We are pleased to here that you enjoyed staying with us ,we hope to see your again very soon.Best regards Reservation team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from Atchara on 21 Jan 2019
Thank you for staying with us.Thank you for your review!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Atchara on 21 Jan 2019
Thank you so much for your rating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at 11pm, staff were friendly from start to finish.. food was amazing, view from the 8th floor was amazing.. would be back to stay on our next trip😃
Stayed 5 nights in Dec 2018
Response from Atchara on 21 Jan 2019
Thank you very much for your comment .We are please to here that you enjoyed staying with us we hope to see you again very soon. Best regards Reservation team

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Average 3* hotel, quite a dangerous road with lots of cars and bikes going up a very narrow lane with pedestrians. At the end of the trip the lady on reception mentioned she was charging me as I had some make up on a face towell - that she couldn’t get it out with water... I mean if this is how you clean then that’s a worry in itself!
Stayed 2 nights in Dec 2018
Response from Atchara on 21 Jan 2019
Thank you for letting us know ,sorry that you did not enjoy your stay,we will try to improve making it better than before.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Walking distance to: mall 1min , beach 5 mins, bangla rd 2mins. Staff is excellent. Would definitly stay again
Stayed 3 nights in Dec 2018
Response from Atchara on 21 Jan 2019
Lovely to know that you enjoyed staying with us,we looking forward seeing you again, Thank you so much

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Atchara on 21 Jan 2019
Thank you so much for the high rating on our property. we hope to see you again very soon .

6/10 Okay

Yin

Patong - 1 time is enough
Very good location, to bar street, shopping, food and beach is a slow 15 minute walk. Pool on roof is ok if you just want to jump into a big bath, no amenities up there. Its alittle old, shower water slow to run out. I will try another hotel next time for same price or even alittle more
Stayed 2 nights in Sep 2018
Response from Autchara on 12 Oct 2018
Thank you for letting us know, sorry that you did not enjoy your stay, we will try to improve making it better than before.

8/10 Good

Tay, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent. Very short walking distance to the beach, Bangla Road and Jungcealong. A word of caution, you have to pay parking fees to park your bike in front of the hotel in the evening.
Stayed 3 nights in Aug 2018
Response from Ta on 7 Sept 2018
Lovely to know that you enjoyed staying at Orchid Resortel, We are truly sorry about the parking, although we are not the owner of the parking space.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Atchara on 21 Jan 2019
Thank you for staying with us.Thank you for your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Was pleasantly surprised by the overall comfort and condition of the hotel. Staff and services were excellent. The one negative was that there was a power black-out in the area for half a day. Although it’s not the hotel’s fault, they should at least have a back-up generator or flashlights available as some rooms and hallways were pitch black and hazardous.
Response from Ta on 3 May 2018
We are pleased to here that you enjoyed staying in our hotel, and we would truly apologize foe which the power lines got blown down and had a black out for several hours caused some issues to our guests. We hope to see you again soon. Best Regards Reservation team

10/10 Excellent

cljh, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfortable hotel
Wifi and facilities in the room are all good! staff are nice and helpful. security at the hotel is great too. close to the beach and food streets! easily accessible to anywhere
Stayed 4 nights in Apr 2018
Response from Ta on 3 May 2018
Thanks for commenting, We are pleased to here that you enjoyed staying with us, we hope to see you again very soon. Best Regards Reservation team

10/10 Excellent

SURESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orchid Resortel - the best
Excellent hotel. The rooms were superb, well maintained. Staff are very very friendly. The restaurant service below the hotel is great. Bar and restaurant is a cool place without any loud music and ideal for those looking for calm and peaceful lunch or dinner. Breakfast was great. Located in an highly active area of Patong, this hotel would be the best to enjoy all the activities in Patong.
Response from Ta on 27 Apr 2018
Thank you very much for your comment, it seems that you really enjoyed staying at Orchid Resortel, we will upgrade our services more further to impress our customers in the future. We hope that you will come back one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !!!!!!
This is an absolute fantastic place to stay. The location is great & the staff are fantastic. Rooms are very spacious and clean, with a big shower. If you want to be close to all the entertainment & shopping, then this is the place to stay. Close to everything, including the bustling nightlife....and yet you can get a great night sleep. Thank you to all the wonderful hotel staff....and a special thanks to AT. Looking forward to staying here, on my next visit.
Stayed 8 nights in Mar 2018
Response from Orchid Crew on 20 Apr 2018
Thank you for staying with us.Thank you for your comments!

8/10 Good

Devendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018
Response from Orchid Crew on 20 Apr 2018
Thank you for staying with us.Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay.
Always a pleasure to stay here. Friendly staff and Clean rooms.
Stayed 9 nights in Jan 2018

10/10 Excellent

Sil, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Soi Sansabai
Have come to Patong 8 times now & stayed in many hotels in Soi Sansabai they are all good but Orchid Risortel is the best so far. Very friendly happy staff, spotless clean room, comfortable bed, nice breakfast in the morning, the chefs are also very happy & friendly. The pool area is awesome,fantastic views nice bar the bar man is a great bloke. Ground floor bar is awesome as well, Highly recommend. 5 Star rating. *****
Stayed 6 nights in Jan 2018

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect for what we were after, there was a self parking area about 50 metres away.
Stayed 1 night in Jan 2018

2/10 Terrible

chiamaka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad customer service
The location of the hotel is good But it is not the only hotel in such a location. The staffs didn’t treat my friend who came to visit me very well as they refused them entry and lied that I wasn’t around. They were so rude every single time my friend came to see me and when I asked for the manager they said they do not have. I will NOT stay here again
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close everything Bangla road, patong beach, shopping center
Stayed 7 nights in Jan 2018