Dear Gabriela,We truly appreciate your 5-star rating! We're delighted to hear that you had an amazing experience during your stay, and you found the staff excellent to provide good service.We can't wait to welcome you back in the near future. Your kind rating motivates us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,Edward ChenRoom Division Manager

Dear Stephanie,Thank you so much for your good review! We're delighted to hear that you had an extremely amazing experience. Our dedicated team works tirelessly to ensure our guests feel welcome and well taken care of, and your kind words are a testament to their efforts. We can't wait to have the pleasure of welcoming you back soon. Your recommendation means the world to us!Graciously YoursEdward ChenRoom Division Manager

Dear Ms. SureeratThank you for taking the time to post a review after your recent stay at Novotel Phuket Resort.We welcome your comments and feedback as we continually seek ways to evolve our levels of service and guest experiences. Our goal is to provide a great services and hospitality.And it would appear on this occasion we have let you down. However, I wish you could have shared your frustration with us directly and not through a review after your departure. Looking at our daily logbook, we did not have any voice of your concerns during the stay; we are here to assist you if you encounter anything that you feel below your expectation, and we will do our utmost to rectify it.Once again, it is disheartened to learn your stay did not meet your satisfaction, and please do not hesitate to contact me directly for more clarification and details to be shared.Best regards,Edward ChenRoom Division Manager

Dear Mr. JohnThank you so much for your good review! We're delighted to hear that you had an extremely amazing experience. Our dedicated team works tirelessly to ensure our guests feel welcome and well taken care of, and your kind words are a testament to their efforts. We can't wait to have the pleasure of welcoming you back soon. Your recommendation means the world to us!Graciously YoursEdward ChenRoom Division Manager

Dear Ms Priyanka,Thank you for sharing your impressions of our resort following your recent stay with usI felt a deep sense of regret and disappointment when I read that our resort failed to meet your expectations, particularly as we are absolutely committed to providing the very best in customer service and offering a range of facilities which ensure that each and every one of our guests can enjoy a comfortable and enjoyable time with us.All of our staff are thoroughly trained and understand the great importance of service excellence. I apologize if you felt that the service was lacking in some areas and assure you that I, along with my staff, have already begun taking steps to achieve greater levels of proficiency in those areas.May I end by saying that I deeply regret any inconvenience these issues may have caused you and we hope to enjoy the pleasure of your company again the next time you visit Phuket. Rest assured you will receive a heartfelt welcome as a valued guest.Graciously YoursEdward ChenRoom Division Manager

Dear Tanya,Thank you for taking the time to share your recent experience at the Novotel Phuket with us.We are extremely delighted to hear that you enjoyed our amazing and relaxing times with us. Thank you so much for the vote of confidence, your feedback about your stay is simply an encouragement that our outstanding staff who not only amazed you by providing impressive service to you, but to make their day filled with proud and meaningful of what they love doing. It is indeed appreciated. We cannot thank you enough in creating our staff best moment. We look forward to welcoming you again to Novotel Phuket, your second home in Thailand again.Edward ChenRoom Division Manager

Dear Jerome,Thank you for choosing Novotel Phuket and for sharing your positive experience with us. We appreciate your overall stay resonated room comfort and It's our aim to preserve the charm of the place and its surroundings, which many guests find appealing. We're looking forward to welcoming you back in your second home in Thailand. Please feel free to reach out if there's anything we can do to make your future stays even more delightful.Graciously YoursEdward ChenRoom Division Manager

Dear Thao,Thanks for your constructive feedback following the stay at Novotel Phuket Resort.Once again, we are truly sorry our current appearance was not what you had anticipated. The fact that Novotel Phuket Resort had been built 25 years, we have ongoing preventive maintenance project on a rotation basis during the low season to implement the rooms, lobby, outlets of all the establishment.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.Sincerely,Edward ChenRoom Division Manager

Dear Mr. Gordon,Thank you for making a trip at Novotel Phuket Resort and stay with us in creating a fantastic memory with all of us.We genuinely thank you for your feedback following your stay and I am glad to learn that entire staffs were impressed you by their excellent service that make your stay extra special. On behalf of entire team, we will be very pleased to read through this very positive comment. Thank you once again for your greatest recommendation and trustworthy experience that resonate pleasingly. Having those compliments share make it an inspirational source for everyone at the hotel and keep pushing the team to do more and more. Thank you very much again for choosing us, second home in Thailand, and look very much forward to having you back real soon.Cordially,Edward ChenRoom Division Manager

Dear Ms. Joleyne,Thank you for making the trip at Novotel Phuket Resort and stay with us in creating a fantastic memory with all of us.We genuinely thank you for your feedback following your stay and I am glad to learn that our heartiest staffs are impressed you by their excellent service that make your stay extra special, on behalf of entire team, we will be very pleased to read through this very positive comment. Thank you once again for your greatest recommendation and trustworthy experience that resonate pleasingly. Having those compliments share make it an inspirational source for everyone at the hotel and keep pushing the team to do more and more. Thank you very much again for choosing us, second home in Thailand, and look very much forward to having you back real soon.Cordially,Edward ChenRoom Division Manager

Dear Mr. Ian,We truly appreciate your 5-star rating! Thank you so much for choosing our establishment and taking the time to share your positive feedback. We're delighted that you had an excellent experience with us, and we hope to continue exceeding your expectations in the future. Your satisfaction is important to us, and we look forward to welcoming you back soon!Warm regards,Edward ChenRoom Division Manager

Dear Mr. Philip, Thank you for taking the time to share your recent experience at Novotel Phuket Resort.Your feedback holds immense value to us, and I am truly grateful for your insights. Ensuring that your experience with us is nothing short of memorable is our utmost priority, and it's a joy to know that we were able to reach our goal.Anticipating the pleasure of your return, we eagerly await the opportunity to welcome you back to Novotel Phuket Resort, your home away from home in Thailand.Cordially,Edward ChenRoom Division Manager

Dear Milojko,Thank you for taking the time to share your recent experience at Novotel Phuket Resort.Your feedback holds immense value to us, and I am truly grateful for your insights. Ensuring that your experience with us is nothing short of memorable is our utmost priority, and it's a joy to know that we were able to reach our goal.Anticipating the pleasure of your return, we eagerly await the opportunity to welcome you back to Novotel Phuket Resort, your home away from home in Thailand.Cordially,Edward ChenRoom Division Manager

Dear Vaibhav,Greetings from Novotel Phuket Resort!Thank you for choosing to stay with us and for taking the time to rate your experience. We appreciate your feedback and would like to encourage you to share any specific comments or suggestions you may have to help us improve our services.We looked forward to welcoming you back in the future.Warm regards,Kath GuancoAsst. Guest Experience Manager

Dear Vaibhav,Greetings from Novotel Phuket Resort!Thank you for taking the time to share your feedback about your recent stay at our resort. We're pleased to hear that you found our location and overall cleanliness to your satisfaction.However, we are deeply sorry to learn about your negative experience with our check-in desk staff. We value your feedback and take such matters seriously. Please accept our sincere apologies for any rudeness you encountered during your check-in process. This is certainly not the level of service we aim to provide.We will address this issue with our team immediately and ensure that steps are taken to improve our service quality in this area. We appreciate your valuable feedback, as it helps us strive for excellence.Once again, thank you for choosing our resort, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Kath GuancoAsst. Guest Experience Manager

Dear Demetrios,Thank you so much for taking the time to share your feedback about your recent stay at Novotel Phuket Resort. We truly appreciate your kind words and are delighted to hear that you found our staff warm and welcoming, and that you enjoyed the exceptional views and location.We look forward to welcoming you back to Novotel in the future and providing you with another exceptional experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing Novotel Phuket Resort, and we can't wait to see you again soon!Warm regards,Kath GuancoAsst Guest Experience Manager

Good day Lap,Greetings from Novotel Phuket Resort!Thank you for taking the time to leave us a review on Expedia. We were delighted that you enjoyed your time with us so much that you wanted to return. We look forward to your next visit.Best regards,Guest Experience Team

Good day Sunny,Greetings from Novotel Phuket Resort!Thank you for taking the time to review us on Expedia. We were glad that you found the staff helpful during your stay, they work hard so you can have a memorable experience with us.We look forward to your next visit.Best regards,Guest Experience Team

Good day Khalid,Greetings from Novotel Phuket Resort!Giving us good rating that means you had a great experience during your stay with us.We look forward to your next visit.Best regards,Guest Experience Team

Dear Andrea,Greetings from Novotel Phuket Resort!Thank you so much for taking the time to write such an uplifting review! We are thrilled that you loved everything at the Novotel Phuket Resort.We look forward to your next visit.Best regards,Guest Experience Team

Dear David,Greetings from Novotel Phuket Resort,Thank you for your constructive feedback on your stay at Novotel Phuket Resort. Meanwhile, every process in place is designed to provide you with an outstanding hotel experience. We regret to learn, based on your recent feedback, that we fell short of your expectations, particularly in terms of service and room condition. Please accept my apologies for the experience you mentioned; your valuable comments identified a number of areas for improvement. We hope you still consider to stay with us in the future.With our warmest regards,Guest Experience Team

Good day Hai Siang,Greetings from Novotel Phuket Resort!Giving us good rating that means you had a great experience during your stay with us.We look forward to your next visit.Best regards,Guest Experience Team

Good day Martha,Greetings from Novotel Phuket Resort!Giving us five stars that means you had a great experience during your stay with us.We look forward to your next visit.Best regards,Guest Experience Team

Dear Ran,Greetings from Novotel Phuket Resort!Thank you very much for leaving a review of your recent stay at our resort. It was such a pleasure to have you with us and we are happy to hear that you found our hotel great.We would be delighted if we could have the pleasure of your company once again on your next visit to PhuketBest regards,Guest Experience Team

Good day Syed Hafiz,Warmest Greeting from Novotel Phuket Resort! We appreciate you taking the time to share your feedback with us, and we entirely understand the concerns you have raised. We have already reported this to the local authority, which has been made aware of the situation and is no longer under the control of the hotel; yet, we are bringing this issue up once more to their attention. Once again, thank you very much and we hope to have the pleasure of welcoming you back in the near future.Best regards,Guest Experience Team

Dear Pauk,We are delighted to know that you enjoyed your stay.We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your kind words about our the hotel being nice. We strive to provide our guests with a comfortable and enjoyable experience.As part of our conversation that night, we have conducted an immediate investigation and resolve the issue about your stroller. Once again, we apologize for the unpleasant experience you had during stay, We would be more than happy to welcome you back and ensure that your next stay is nothing short of exceptional.Best regards,Guest Experience Team

Good day Hou U,Greetings from Novotel Phuket Resort!Could you please share your experience with us so that we can determine which areas require improvement?Thank you for rating us. Hope to serve you again in the future.Best regards,Guest Experience Team

Dear Michael,We are sincerely grateful for the time you spent to share your comments on your recent stay in our resort, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.Thank you for bringing to our attention the dated interior, the sagging mattresses, the water leak in the bathroom, the malfunctioning air conditioning and lastly the condition of the tennis court. On the other hand, our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.Best regards,Guest Experience Team

We thank you for the feedback, Reza. We believe that both positive and negative feedback can serve as a learning opportunity for our staff. The management is addressing all of your concerns.We hope that your recent experience will not hinder you from visiting us in the future.Kind regards,Guest Experience Team

Good day Argemiro,We appreciate your comment. The resort is indeed close to the beach. In response to your concern on the outdated interior, management is now working on it. Best Regards,Guest Experience Team

Dear Mr. Philip,Thank you for sharing your experience with us, of course I was concerned to learn of the disappointment you experienced during your stay. Please be assured that we continue to work on managing our arrival experience better. I have taken note of your comments and rest assured I will follow them up with my team.I do hope that you will consider staying with us again in the future.Sincerely,Guest Experience Team

Dear Ms. A K, Greetings from Novotel Phuket Resort!Thank you very much for leaving a review of your recent stay at our resort. It was such a pleasure to have you with us and we are happy to hear that you enjoyed your holiday experience to its fullest.We would be delighted if we could have the pleasure of your company once again on your next visit to PhuketBest regards,Guest Experience Team

Dear Mr. Craig,Thank you for rating us.Hope to see you again.Best Regards,Guest Experience Team