Ratings based on 684 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 08-Aug-2016
Pros: le calme, la vue
Cons: un restaurant qui offre plus de choix pour le déjeuner ou le dîner
Location: proche de tout, on y trouve tout, la plage de kata, les restaurants, karon
bon hôtel bien situé, faite attention la ponte est vraiment aiguë, tres belle vue, idela pour les personnes qui aiment marcher et profiter de kata et karon
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear Anonymous, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for trusting Novotel Phuket Kata Avista Resort and Spa as the destination for your holidays. On behalf of the staff and management, we would like to thank you for sharing your views on Expedia. Hopefully, we have another chance to welcome you back in the future.
4out of 5
by A verified traveller from French living in Ascot Berkshire England

Nice hotel close to the beach and Kata town.

Posted 08-Aug-2016
Very nice hotel with an excellent service. You need to know that the hotel is located on top of a hill. You can use the free shuttles during the day. No entertainment in July and August as it is the rainy season.
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear Christine, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for choosing Novotel Phuket Kata Avista Resort and Spa, as your holiday destination and sharing your feedback about your experience on Expedia. It is nice to learn that our hotel and service meet your satisfaction. We hope that we could welcome you back in the next visit to Phuket.
4out of 5
by A verified traveller from Casablanca

Chambre magnifique situation idéal sur kata

Posted 07-Aug-2016
Très bon hôtel bien situé, la chambre est belle, grande et propre a 5 minutes de la plage, le personnel très gentil par contre j'ai pas bcp apprécié les repas et surtout la pente qu'il faut supporter a chaque sortie de l'hôtel
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear soufiane, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for trusting Novotel Phuket Kata Avista Resort and Spa as the destination for your holidays. We are delighted to note that you enjoyed our location, room and staff. I look forward to welcome you back to our beautiful resort soon.
3out of 5
by A verified traveller

This hotel is located up a very steep hill

Posted 07-Aug-2016
Pros: Staff and two pools
Cons: Families with children housed on lower floors.
Location: Beach and shops a short walk away, I liked the location.
The staff were friendly and helpful. the room was ok but our single bed was terrible so we got it taken out and used the couch instead. Our view was good but being on the 2nd floor wasn't ideal as we had very inconsiderate people above who stomped around from 11am to 4pm. Air conditioning worked well although did end up leaking on very hot days. Good service when asking for a replacement kettle that leaked.
5out of 5
by A verified traveller from Las Vegas, NV

Loved this hotel! Great for any kind of holiday.

Posted 04-Aug-2016
So in a 23 yr old female who stay with a friend of mine. We loved everything about this hotel but the staff was definitely that thing that stood out more that anything else. Everyone is so nice and helpful. Kata beach is definitely the location you want. It's quiet enough to relax but close enough to everything that you can do everything you want. Including heading to patong for drinks and things. The hotel offers shuttles to the beach and to patong. But the beach is still close enough that you could walk if you wanted to. I would recommend this hotel to anyone.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Brooklynn, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! We are delighted to note that you enjoyed all aspect of our hotel especially, our staffs.Thank you for appreciating them, your appreciation will motivate them to enhance customer delight. We are thankful for trusting us and recommendation our hotel as well. We look forward to the opportunity to welcome you back in the near future. Warm regards, Novotel Kata Avista team
4out of 5
by A verified traveller from Leicester England

Good hotel, with good sized rooms

Posted 01-Aug-2016
Pros: Breakfast was nice, better to have included in the price as otherwise it would have been very expensive.
Cons: Room service sometimes did not replenish all the bathroom
Location: Beach is close , some of the better restaurants were a taxi ride away.
Hotel location was good and close to two beaches. Hotel is on a steep hill which some people may have trouble walking up but otherwise was a nice quiet location. Takes about 10 minutes to the Kata beach. Found the restaurants in this part of Phuket all seemed to have very similar menus. Best restaurant was Sabai Corner (close to the Karon view point) which had brilliant views over the sea.
Comment from Hotel Management
03-Aug-2016 by GM, Hotel Management
Dear Sir, Thank you for staying at our hotel. Would like to thank you for your comments and appreciation for our breakfast,We have taken your valuable feedback on replenishment of amenities in the bathroom.We assure that this will not happen again in future with any other guest.
4out of 5
by A verified traveller

Posted 31-Jul-2016
Awesome location, relaxing and clean. Good for Families, couples and friends. Rooms are really nice and well made up and large.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Anonymous, Sawasdee krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! It was pleasure having you stayed with us. We are happy to note that you enjoyed our hotel location and room. We will keep it up and look forward to serve you again for your return visit. :)
3out of 5
by A verified traveller

Not as expected

Posted 11-Jul-2016
After having stayed at the Sheraton in Bangkok we were expecting a hotel of the same standard if not better given its high reviews. Mattress was abit hard and drainage in the bathroom wasn't the best. However staff were friendly and we were close to the beach. Sadly didn't live up to the hype
Comment from Hotel Management
by General Manager, Hotel Management
Dear Valued Guests, Sawasdee krub! Thank you for choosing Novotel Phuket Kata Avista Resort and Spa, Kata as your holiday destination and sharing your feedback about your experience. We are disappointed to note that your stay did not meet your expectation.Please accept our apologies for this inconvenience caused you during your stay about mattress and drainage. You can rest assure that your feedback would be addressed and make improvement as applicable We hope that we could have an opportunity to serve you on your next visit.
5out of 5
by A verified traveller from Victoria, Australia

Oasis at the top of the hill

Posted 26-Jun-2016
Pros: The pool, rooms and service were all first class.
Location: Short walk (less than 5 mins) down the hill to either the beach or shopping & dining area of Kata Beach.
Booked our time at Avista after reading reviews and weren't disappointed at all. Nice resort with great pool and comfortable rooms. En Vogue provided tasty meals and excellent service.
Comment from Hotel Management
by General Manager, Hotel Management
Dear rickosharkus, It was wonderful to read that you enjoyed our hotel facilities such as room,pools, hotel location, room service and restaurant.Our staffs did their utmost to exceed guest expectation and satisfaction. Thank you for your kind words and we are looking forward to welcoming you back in the near future. Warm Regards, The team at Novotel Avista
5out of 5
by A verified traveller

Enjoyed thoroughly...

Posted 19-Jun-2016
Staff has been really generous. We are really taken care well. All of them were so polite.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Anonymous, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for trusting Novotel Phuket Kata Avista Resort and Spa as the destination for your holidays. On behalf of the staff and management, we would like to thank you for sharing your views on Expedia which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Thank you for appreciating our staffs and your appreciation will motivate our team members to enhance customer delight. We look forward to welcoming you again in the near future. Warm Regards, The team at Novotel Avista