Ratings based on 691 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

nice and cheap

Posted 19-Sep-2016
Quite nice and cheap accommodation with lots of message shop surrounding! Swimming pool is big but the breakfast is bad! Too less choice for the breakfast
2out of 5
by A verified traveller from england

More a low three star than a four and a half stars

Posted 15-Sep-2016
At first glance hotel seems ok, but I couldn't wait to leave. Rooms ok but everything in the room damp. All clothes and bedding felt wet every day, so all holiday i felt dirty. So dissapointed in our stay. No atmosphere in the hotel at all, not a place to stay for a young couple. Breakfast was terrible, we only ended up going twice and had toast as very little choice for the English traveller. Dinner was worse, ordered two burgers which were pink after asking for very well done, a very odd taste which we left, I wondered if they actually contained meat !! Then got a service charge put on top of the bill. On to room service, ham and cheese toasties arrived cold with Luke warm chips. Pool area is very small but with service charges added to drinks made it an expensive treat around the pool. Stay at home and save your money.
5out of 5
by A verified traveller from adelaide,Australia

Nice resort not far from kata beach and shops

Posted 08-Sep-2016
Check in to resort is efficient staff are friendly and helpful right from the cleaning staff all the way to reception. Pool area and day spas are very good breakfast buffet has a good variety of food.very good resort
Comment from Hotel Management
13-Sep-2016 by gm.kata@avistahotelsandresorts.com, Hotel Management
Dear george, We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort And Spa. Thank you for appreciating our team member as well. I will share your comments with them and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are looking forward to your return in April :) :)
4out of 5
by A verified traveller from hoofddorp

Leuk hotel nabij strand

Posted 01-Sep-2016
Leuk hotel...vlakbij strand..winkels en restaurants. Goede gratis shuttleservice...goed ontbijt...maar weinig variatie. Leuk zwembad. Local taxi overkant hotel slechte ervaring...stel afzetters Hotel ligt op een heuvel...korte steile klim...kan ietwat problematisch zijn
Comment from Hotel Management
14-Sep-2016 by gm.kata@avistahotelsandresorts.com, Hotel Management
Geachte mo, Wij stellen uw opmerkingen over uw verblijf in Novotel Phuket Kata Avista Resort And Spa erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,
5out of 5
by A verified traveller

Posted 31-Aug-2016
Lovely staff, lovely place to stay. Have been over twice and will most likely come for a third.
Comment from Hotel Management
13-Sep-2016 by gm.kata@avistahotelsandresorts.com, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort And Spa. Thank you for your kind feedback, and we hope to see you again soon for a third. :) Sincerely,
5out of 5
by A verified traveller

Posted 08-Aug-2016
Pros: le calme, la vue
Cons: un restaurant qui offre plus de choix pour le déjeuner ou le dîner
Location: proche de tout, on y trouve tout, la plage de kata, les restaurants, karon
bon hôtel bien situé, faite attention la ponte est vraiment aiguë, tres belle vue, idela pour les personnes qui aiment marcher et profiter de kata et karon
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear Anonymous, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for trusting Novotel Phuket Kata Avista Resort and Spa as the destination for your holidays. On behalf of the staff and management, we would like to thank you for sharing your views on Expedia. Hopefully, we have another chance to welcome you back in the future.
4out of 5
by A verified traveller from French living in Ascot Berkshire England

Nice hotel close to the beach and Kata town.

Posted 08-Aug-2016
Very nice hotel with an excellent service. You need to know that the hotel is located on top of a hill. You can use the free shuttles during the day. No entertainment in July and August as it is the rainy season.
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear Christine, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for choosing Novotel Phuket Kata Avista Resort and Spa, as your holiday destination and sharing your feedback about your experience on Expedia. It is nice to learn that our hotel and service meet your satisfaction. We hope that we could welcome you back in the next visit to Phuket.
4out of 5
by A verified traveller from Casablanca

Chambre magnifique situation idéal sur kata

Posted 07-Aug-2016
Très bon hôtel bien situé, la chambre est belle, grande et propre a 5 minutes de la plage, le personnel très gentil par contre j'ai pas bcp apprécié les repas et surtout la pente qu'il faut supporter a chaque sortie de l'hôtel
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear soufiane, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for trusting Novotel Phuket Kata Avista Resort and Spa as the destination for your holidays. We are delighted to note that you enjoyed our location, room and staff. I look forward to welcome you back to our beautiful resort soon.
3out of 5
by A verified traveller

This hotel is located up a very steep hill

Posted 07-Aug-2016
Pros: Staff and two pools
Cons: Families with children housed on lower floors.
Location: Beach and shops a short walk away, I liked the location.
The staff were friendly and helpful. the room was ok but our single bed was terrible so we got it taken out and used the couch instead. Our view was good but being on the 2nd floor wasn't ideal as we had very inconsiderate people above who stomped around from 11am to 4pm. Air conditioning worked well although did end up leaking on very hot days. Good service when asking for a replacement kettle that leaked.
5out of 5
by A verified traveller from Las Vegas, NV

Loved this hotel! Great for any kind of holiday.

Posted 04-Aug-2016
So in a 23 yr old female who stay with a friend of mine. We loved everything about this hotel but the staff was definitely that thing that stood out more that anything else. Everyone is so nice and helpful. Kata beach is definitely the location you want. It's quiet enough to relax but close enough to everything that you can do everything you want. Including heading to patong for drinks and things. The hotel offers shuttles to the beach and to patong. But the beach is still close enough that you could walk if you wanted to. I would recommend this hotel to anyone.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Brooklynn, Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! We are delighted to note that you enjoyed all aspect of our hotel especially, our staffs.Thank you for appreciating them, your appreciation will motivate them to enhance customer delight. We are thankful for trusting us and recommendation our hotel as well. We look forward to the opportunity to welcome you back in the near future. Warm regards, Novotel Kata Avista team