Ratings based on 757 Verified Reviews

4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Resort

Posted 20-May-2017
Awesome location. Friendly staff. Accessible to shops and food places. Super near to the beach
Comment from Hotel Management
22-May-2017 by General Manager, Hotel Management
Dear Our Value Guest , Greetings from Novotel Phuket Kata Avista Resort and Spa! It was pleasure having you stayed at Novotel Phuket Kata Avista Resort and Spa on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
4 out of 5
Recommended
for Everyone
by A verified traveller from Penang

Nice stay, good location

Posted 11-May-2017
Pros: Bathroom and room size
Cons: Breakfast needs to be improve. Not much choices. Possible to take Novotel Karon breakfast as precedence.
Location: Rent a motorcycle and explore the island!
Novotel Phuket always present the very good hospitality to their hotel guest. Novotel Karon was our first stay in Phuket while Novetel Kata was second stay which is current stay. Everything is decent : The room is comfortably huge with super king size bed, the bathroom with see thru glass is awesome. Nearby environment is quiet. Higher storey rooms facing ocean view with this kind of pricing? Definitely a great stay with affordable pricing. FTW
Comment from Hotel Management
15-May-2017 by General Manager, Hotel Management
Dear Sky , Greetings from Novotel Phuket Kata Avista Resort and Spa! It was pleasure having you stayed at Novotel Phuket Kata Avista Resort and Spa on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
2 out of 5
by A verified traveller from Singapore

Terrible customer service & room conditions

Posted 04-May-2017
Location: Hotel is located on a hill, which means you have to walk up the hill for about 3 - 5 mins. About 10 mins walk to the beach.
First thing was they were trying to sell me the upgrade to a bigger room with a certain fee. After I said I am not interested, and got into the room, what we found out was that they are fully booked and this bigger room was the only room left, so they gave me a "free upgrade" - they were basically trying their luck to make me pay for the upgrade. There were too many mosquitoes in the room, we caught more than 12 the first day and had asked the hotel to do something about it while we went out, but we came back and nothing had been done, until we called to complain. Next day the housekeeping didn't even give us towels or any toiletries. I called and specifically listed out the items I needed, but they had to come back three times, in 30 mins, and even was trying to tell me "only 1 towel" while I wasn't even asking for extra. After all of this, no particular apologies. Disappointing overall.
Comment from Hotel Management
12-May-2017 by General Manager, Hotel Management
Dear Joycelyn, Greetings from Novotel Phuket Kata Avista Resort and Spa! It was pleasure having you stayed at Novotel Phuket Kata Avista Resort and Spa on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
2 out of 5
by A verified traveller from m

Very expensive and not worth a price .

Posted 01-May-2017
There are Number of issues , 1. Being a 4 star report your expext the staff to know the minimum english. I was having trouble to make the front desk understand what I need. 2. Breakfast was Not ok . I was expecting the vegetarian breakfast and I only thing that was available was red green curry which was hireibley spicy and best to leave alone. 3. does not have a designatee parking. If you are planning to rent a car you might end up parking your automotive roadside in mud . Which become trouble parking if it rain although the security staff was very helpful. Finaly i would rate this resort 2.5 out of 5 as I could have spent half to get same things elsewhere in phuket. Definitely good but they could be better and definitely not worth the price .
Comment from Hotel Management
05-May-2017 by General Manager, Hotel Management
Dear Amol , Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort And Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Avista Kata Resort and Spa
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome Resort with Amazing Staff

Posted 29-Apr-2017
Pros: Everything
Cons: Although satisfying, the breakfast variety & quality could be addressed.
Location: Fantastic location high upon a hill between Kata & Karon Beaches. Out of hustle & bustle, close to restaurants, entertainment & good shopping.
It was so good in 2016 that we returned in 2017.The staff are friendly, remembered us and go out of their way to help you and make your stay comfortable. The rooms are spacious and cleaned spotlessly everyday, leaving treats on occasions. The views on the 4th & 5th floors are sensational as is sunset drinks on the rooftop. Cocktails in the pool bar top this beautiful resort off.
Comment from Hotel Management
05-May-2017 by General Manager, Hotel Management
Dear Our Value Guest , We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort And Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for your next trip in Phuket. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from adelaide

nice hotel close to beach

Posted 21-Apr-2017
Pros: staff who work at the resort,and the pool bar
Cons: breakfast can be improved
Location: resort only a 10 minute walk to beach and resteraunts
lovely resort close to beach and shopping,you can walk every where from resort but beware it is up the hill but if you have a scooter it is not a problem.
Comment from Hotel Management
24-Apr-2017 by General Manager, Hotel Management
Dear George, Thank you very much for your kind comment on Expedia. Regarding to your recent stay, we are pleased to hear that you have enjoyed spending your time with us. We sincerely thank you once again for choosing Novotel Phuket Avista Kata Resort and Spa. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from dubai

Posted 20-Apr-2017
The welcome we received when arriving late at night was great, cold towels and fruit cocktail to refresh. Check in was quick and we were shown to a beautifully decorated, light comfortable room with great amenities. On the first night I was Woke by an infestation of small flies that had gathered beneath the bed pillows and on the walls. After calling reception the sheets were changed and the flies were killed with spray. We were told we could have a new room the next morning as the hotel was completely full and we needed to wait for someone to check out. Although we felt completely uncomfortable and couldn't get back to sleep, we were still happy that the next room was spotless and we're instantly pleased and comfortable in there. Beds comfy, A/C great, complete black out curtains were great, international plugs, huge TV, fridge and microwave all fab too The pool area needs more sun beds but Is a lovely area Breakfast was tasty but not enough choice Overall food, comfort, cleanliness and staff were fab. Location great for beach and restaurants.
Comment from Hotel Management
21-Apr-2017 by General Manager, Hotel Management
Dear joanna, Greetings from Novotel Phuket Kata Avista Resort and Spa! It was pleasure having you stayed at Novotel Phuket Kata Avista Resort and Spa on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
4 out of 5
Recommended
for Families
by A verified traveller from Mumbai

A tropical outing

Posted 28-Mar-2017
Pros: Spacious rooms, nice pool, a balcony looking into the greenery and the sea. Very good service from the hotel team.
Cons: A dedicated van for Kata beach commuting would be nice.
Location: The hotel is on a hillock looking into the sea and greenery all around. away from city noise and commotion.
The hotel rooms are specious and the balcony opens to a green outing with sea view at some distance. The restaurant serves a diverse choice for breakfast for all. Few choice for veggy folks on the menu for lunch or dinner. Beach access is either walk to Kata or ride to Karon or Patong. The hotel provides excellent seclusion from the busy town. I spent a very peaceful time in the hotel.
Comment from Hotel Management
30-Mar-2017 by General Manager, Hotel Management
Dear Our Value Guest , We are delighted that our service has met your satisfaction and we were very pleased to serve you our service. Moreover, We are very thankful for your comment on Expedia and looking forward to welcome you back for your next trip in Phuket. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
4 out of 5
Recommended
for Everyone
by A verified traveller from minneapolis usa

Posted 14-Mar-2017
it's a nice hotel, clean, pretty modern, within 10-15 walk to shops, restaurants and beach. It is on top of a hill but it's not that bad. Breakfast buffet is just ok, pool ok, nice game room with ping pong and pool table. Hotel restaurants and pool bar overpriced. Also they took a 6000 baht deposit on my credit card upon check in, which I didn't understand why it was necessary. We stayed at 5 different hotels while in Thailand and this was the only one that did it. Overall it's a good hotel, nothing special but it still a good enough hotel for a couple days to be at kata beach, then move on to another place
Comment from Hotel Management
15-Mar-2017 by General Manager, Hotel Management
Dear Mr.Mike , Greetings from Novotel Phuket Kata Avista Resort And Spa.! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. I was absolutely delighted to have learned that your experience with us left such a positive impression, particularly in regards to our facilities, and that your experience with us was both pleasant and memorable. Thank you once again for sharing your comments and we look forward to welcoming you once again in the near future, should the opportunity allow. Warm Regards, Novotel Phuket Avista Kata Resort and Spa.
3 out of 5
by A verified traveller

Close to the beach

Posted 11-Mar-2017
The hotel is definitely worn down. You can tell it was nice at some point, but it needs some work. Location is close to the beach but the hill you have to walk up to get there and back is a killer. Luckily there's a tiny bar that offers a break half way up! The room was nice, although a little worn, but it was not clean. There was some sort of mute infestation in our room. I was uncomfortable to even sleep cause I felt like they were crawling on me. Seemed like the cleaning staff was lacking. The first day our bathroom wasn't cleaned at all. We weren't even given 2 washclothes. They have no conditioner and when we asked for some we were told the shampoo had conditioner in it...it def did not and there was nothing to indicate this on the bottle. All in all it was ok. Of the 4 hotels we stayed at during our trip this was out least favorite. I think forth price there were probably nicer places to stay at. I wouldn't stay here again
Comment from Hotel Management
13-Mar-2017 by General Manager, Hotel Management
Dear Our Value Guest, Dear , Sawasdee Krab! Greetings from Novotel Phuket Kata Avista Resort and Spa! Thank you for choosing Novotel Phuket Kata Avista Resort and Spa, Kata as your holiday destination and sharing your feedback about your experience which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. At the onset kindly accept our apologies for all the inconvenience caused to you during your stay with us. We have well noted your inputs and certainly the management is going to work on it. We look forward to welcome you again. Warm Regards, Novotel Phuket Avista Kata Resort and Spa