Ratings based on 599 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from montreal

Peace in havoc!

Posted 19-Feb-2017
Patong can be pretty scary for first timers and this is a way to be part of the action while having peace in your hotel!
4out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay .

Posted 16-Feb-2017
The stay was awesome! Very good staff with great hospitality . Excellent service , food provided was nice , tour options provided by the hotel was worth our money
4out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel close to beach

Posted 14-Jan-2017
Pros: The rooms have everything you need, the service response is excellent and the staff are very professional and pleasant
Cons: The fitness room could do with either more equipment or adding to what they have, i.e. another running machine
Location: its a great location close to everything you want on a hotel, but also very quiet at nights.
Overall the hotel was very accommodating, the breakfast was excellent and very friendly staff. i had a problem with the room at the beginning regarding a very strong musty and damp smell. However, after a little bit of confrontation with staff, who seem to think i was imagining this strong smell, i had my room changed which had no problems at all. Wi-Fi works pretty good most of the time, but so days its impossible.
4out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Wonderful Hotel with smile

Posted 08-Jan-2017
Nice Hotel near the beach, but need 5-10mins walk to Patong city centre. The staff is very nice, when we walked though lobby, they will give us very happy smile for welcoming you back. The Room is clean and nice, but the shower water is quite slow on the 5/F. Good quality breakfast.
3out of 5
Recommended
for Everyone
by A verified traveller from 日本

パトンビーチに近い

Posted 19-Dec-2016
Pros: 清潔で綺麗です コストパフォーマンスもいいかと思います
Cons: 朝食の食材を増やしたほうがいい
Location: プーケットのなかでもパトンビーチが最も多いアクティビティがあります ホテルから徒歩2分なので便利
パトンビーチまで徒歩2分で立地がいい 朝食は食材が少ないので中長期滞在は飽きるかも 部屋はきれいにされていて水回りもいいです 海が好きな人にはお勧めです
5out of 5
Recommended
for Everyone
by A verified traveller from Seoul

깨끗하고 시설 좋은 호텔!

Posted 13-Dec-2016
빠통 비치에서 1분 거리에 위치해있고 시설들이 너무 좋고 일단 너무 예쁜 호텔이었어요. 다음에 기회가 된다면 다시 이용해보고 싶어요:)
4out of 5
Recommended
for Everyone
by A verified traveller from hong kong

Nice one

Posted 12-Dec-2016
Nice place ! Comfy, convenient, peaceful. The staffs are nice and proactive offer what you may need in a trip. Wonderful to spend few days here
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2016
Hôtel bien situé près de la plage. Proche des rues commerçantes. Déjeuner buffet varié. Personnel très serviable
2out of 5
by A verified traveller from Kuala Lumpur, MY

Bad experience here! Never come back.

Posted 23-Nov-2016
So disappointed with the service. I was having shower and it suddenly no hot water. I informed FO (at ~4pm), they guided me via phone, it didn't work. A staff came to check then asked us to wait for 5 mins and left. He came back to check, asked us to wait for 5 mins and left. Finally, he back with a technician, messed up the bathroom and couldn't fix. They left us with 2 words "change room" at ~5pm! After few mins, FO called to advise us to change room, and great, I have a scheduled tour pick up at 5:15. I said I have to go out and back at ~11pm. They was very happy and said I can change room anytime as they have 24 hrs frontdesk. I was angry and said the point is we haven't had any shower after a long trip to Phuket. They suggested me to have a bath at another room. Now you said? What's wrong with their services? If you stay here, you shouldn't expect them to care about your needs at the time of having problems. They will let you wait in silence and come back with a bad solution after everything is ruined. At the end, we used cold water as we didn't want to waste time on phone for nothing. When we back, my friend asked FO to change room. It was funny that the staff said he will send someone to check first. How did they handover their shifts? My friend explained. He confused and went to check then assigned new room. We waited and moved in unhappy mood. Next day, we received some fruits, a letter/call from manager/FO (or Duty) as apology. Overall, it is ok except the services.
3out of 5
by A verified traveller

Nice location

Posted 23-Nov-2016 on Hotels
Our room was sufficient but our beds were not very comfy and there was a definite musty smell in the room Nice to have water and juice in the mini bar. The breakfast was quite good, but if it isn't included in your hotel price, then it's 350B per person. We liked the location of the Nap and it's proximity to the beach, a3 minute walk