Bad experience here! Never come back.
So disappointed with the service. I was having shower and it suddenly no hot water. I informed FO (at ~4pm), they guided me via phone, it didn't work. A staff came to check then asked us to wait for 5 mins and left. He came back to check, asked us to wait for 5 mins and left. Finally, he back with a technician, messed up the bathroom and couldn't fix. They left us with 2 words "change room" at ~5pm! After few mins, FO called to advise us to change room, and great, I have a scheduled tour pick up at 5:15. I said I have to go out and back at ~11pm. They was very happy and said I can change room anytime as they have 24 hrs frontdesk. I was angry and said the point is we haven't had any shower after a long trip to Phuket. They suggested me to have a bath at another room. Now you said? What's wrong with their services? If you stay here, you shouldn't expect them to care about your needs at the time of having problems. They will let you wait in silence and come back with a bad solution after everything is ruined. At the end, we used cold water as we didn't want to waste time on phone for nothing. When we back, my friend asked FO to change room. It was funny that the staff said he will send someone to check first. How did they handover their shifts? My friend explained. He confused and went to check then assigned new room. We waited and moved in unhappy mood. Next day, we received some fruits, a letter/call from manager/FO (or Duty) as apology. Overall, it is ok except the services.