As our first experience in Phuket, we wanted to try three resorts offering luxury villas or suites: The Shore, Paresa, and Diamond Cliff. The Shore has about 90 suites, Paresa, 46, and Diamond Cliff, 8 (but also 500 rooms). Diamond Cliff was good but was a disappointment compared to the other resorts. To be fair, Diamond Cliff is a 5-star hotel rated highly by guests, but in this review, we are comparing our stay in the Diamond Cliff villas to the other resorts. Be sure to read my reviews of the other resorts.
Upon arrival, we were checked into villa 6707. The check-in process was at first ordinary, in other words, we did not get the exclusive treatment we received in the other resorts. This was corrected when the villa manager, Chula, was alerted to our arrival. We did not like it because it did not offer total privacy, which was one of our criteria for choosing the three resorts in Phuket. We spent the night in the villa but told Hcula of our dissatisfaction. He accommodated and moved us to a more private villa (6705). He said Villa 6704 offers the most privacy, but we found 6705 good. The villas were immaculate, spacious, well decorated, and had excellent layouts and amenities. The property is a little worn, including the villas, but not to any degree that detracted from our enjoyment.
Here, I must say that Chula ensured we were satisfied and arranged breakfast in our room during the entire four-night stay. He deserves this mention, and I hope management notices.