Lobby sitting area

Reviews of Bangkok Residence

2.5 out of 5
Bangkok Residence
181 Soi Sansabai, Patong, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 103 reviews" "
Rating 8 - Good. 43 out of 103 reviews" "
Rating 6 - Okay. 18 out of 103 reviews" "
Rating 4 - Poor. 11 out of 103 reviews" "
Rating 2 - Terrible. 6 out of 103 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed in EVER felt like a King. Staff great room great could not find a fault with anything
Stayed 7 nights in Jul 2019

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay, with a fair price
Stayed 16 nights in Dec 2017

10/10 Excellent

Atchara, united state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s nice and clean and near to everything
Clean and friendly staff and perfect hotel for this price
Stayed 7 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday!
The hotel is near to all tourists attraction. Staff were friendly!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Walkable distance to shopping
Have stayed here 3 months ago. Staff members have been moved around. Would be good if needed we could transfer our bookings within their company to other hotels.

6/10 Okay

Freez, Malaysia

Liked: Staff & service
Disliked: Room comfort
Close to bangla road
Not recommend for family as really loud untill 2-4am

10/10 Excellent

ALIF, JOHOR BHARU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IN THE MIDDLE OF TOWN, EASY TO GO ANYWARE
ITS BEEN A GOOD EXPERIENCE TO HERE DEFINETLY WILL COME BACK AS THE BREAKFAST IS GREAT

10/10 Excellent

Robert T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel , really nice clean , great location near airport train , lots places to shop , lots places to eat

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff
They are in a prime location but the staff is really unfriendly. The day I was leaving I ordered a cab/taxi through them so I could make it to my midnight flight. I came downstairs 10mins before my cab to drop off the keys and they checked my hotel. They said my towels were dirty (of course, I stayed 4/5days there and they didn't give me new ones or refill toilet paper) and tried to charge me to not wash but BUY new towels. I told them you can wash the towels, you have to wash your linens anyways but my taxi is here i have to go. They almost made me miss the cab I pre-ordered/paid for over towels. Meh. There are other hotels ,plenty actually in this area,for the same exact price (my friends paid for) with a much more professional staff.

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good budget hotel with good location and jacuzzi
We stayed for 2 nights in Jan 2017. The hotel is very conveniently located at the Soi Sansabai, the road going straight from the famous Bangla Road at Patong and just 5-7 mins walking from the beach. It is a busy street with lots of restaurants from all over for good lunch/dinner options. The rooms are very spacious and clean. The best part is the private Jacuzzi in the room, which helps you relax after a tiring day full of Phuket activities. The staff is friendly and helping. Only one issue is that the hotel doesn't have its own restaurant, but you have to walk a few metres to reach the nearby restaurant for breakfast. But Seven eleven and other stores are just a stones throw away. Overall, a good budget hotel for stay at Patong in Phuket.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Price
Everything a great. Staff was very accommodating. Breakfast was good too

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

lewis

Liked: Cleanliness, staff & service, room comfort
good price big room & big bed..With shower & bath.
the room for the price was good..However book online and get better rate..did hear the building work outside the hotel from the widow @ thai boxing you can hear on the 4 floor .good wifi on that floor.. if your there when it rains make sure you have big boots as it's outside the hotel it will cover up to your ankle..but it's still hot .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here. We left as soon as we arrived.
Lobby was nice until we got to our room. Filthy, stained bed, dirty bathroom. Dead bug under the blanket. And the hallway smelled like a dead animal. We left right after checking in. Please don't be deceived by the nice photos online. This place is next to a night club and designed for bringing prostitutes back to the rooms. Don't make the same mistake as us.

8/10 Good

David Penney, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ask for room away from Street noise
stayed here two nights before and couldn't sleep because of all the noise from the restaurants. this time I asked for a room high up and on opposite side of hotel. end result quiet room good sleep happy at last.

6/10 Okay

Verified traveller

Great location, not so great breakfast and ok staf
I stayed here for a about 5 days. Decent enough place. The rooms were a bit stuffy and the breakfast wasn't that great. Great location and despite the stuffiness of the room it was clean. Please note I wasn't a fan of the breakfast but others seemed to wolf it down ☺️

8/10 Good

Kledi, Leicester

Liked: Staff & service, room comfort
Everything was great
Great for the price you can't go wrong with this place we were also upgraded which was great jacussi inside the room very powerful shower we stayed 6 nights here and I could have stayed longer it was great

4/10 Poor

David Penney, Adelaide

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
who needs sleep
hotel was okay. room clean and food okay. check-in a little slow. main problem is the four Afghan restaurants opposite who were open till 6am with their music blaring. no customers but they stayed open! don't even think about getting any sleep here and the worst part I've got two nights left

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but nice and close to action
Very fairly priced rooms here, only stayed for one night here before I flew back home to Australia the following night, the kind staff looked after my bags during the day until it was time to head to the airport. Very close walk to the night scene of Bangla road. Less than 5 minutes

10/10 Excellent

maria, Los Angeles

Liked: Cleanliness, staff & service, room comfort
Bangkok Residence
Excellent service! The staff went out of their way to ensure we had a pleasant stay.

8/10 Good

Stephane, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a busy street
This hotel is near Bangla road walking street and close to the beach. Hotel very clean, quiet, good service. The only exception is the breakfast morning guy, no smile, we were kind of disturbing him. No matter what, i will go back again. And the room is huge :) Nice hotel ...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
good location
good location and very friendly staff .good breakfast

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!!
The hotel staffs have no idea what hospitality means - they simply do not care about the customer's experience. Staffs were very unaccomodating. We booked & paid for the hotel for an entire week, but only stayed 2 days due to trip excursions. Staffs knew we would not use hotel mid week & gave our rm away. We came back with no rm and our stuff in the safe missing. Staffs claimed they can't find our booking & tried to turn us away saying we need to clear things with the travel agency ourselves. Had no trouble with other bookings for same the trip. Dishonest hotel - only care about their bottom line.

10/10 Excellent

Rishiram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place
very good we like this location very good

8/10 Good

Marko, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in center of Patong Beach
Great Jacuzzi in room, excellent location and good breakfast

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Check in took forever, had issues trying to get breakfast vouchers even though it was included. Got told not to leave the electric key in as the room may go on fire! Room smelt musty.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff, enjoyable stay, will stay there again

4/10 Poor

Verified traveller

Disliked: Room comfort
Don't order the breakfast
Awful breakfasg dont get it. Bad WiFi in room so no Skype and you have to wear earplugs to sleep. Nice staff though.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
We booked 2rooms tru hotels.com and was fully paid upon booking . On our 3rd night, the reception called us and mentioned that one of the room was not paid. He insisted that our card has not enough credit and demand us to call the bank to chck . Aftr a few bickerings (cos we're sure enough that the rooms has been fully paid) we called the bank and they mentioned that payment has been paid fully and no more outstanding . We then demand the reception to chck on which credit card that he charged to . To our surprise it was actually the agent's credit card (expedia) that he charged to and has insufficient credit . Aftr all the explanations that ive given him, he still seems cldnt undrstand and called his supervisor, saying that they will deal with it tomorrow morning . He didnt even apologise aftr that . They cant speak or understand english well . Very minimal .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

arshad, Kolkata, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at nice location -- worth the money
Well, we stayed in May 2015 with our 6 year old daughter. Hotel was nice & clean, hotel staff had a warm smile and were very hospitable & helpful. Special vote of thanks to the frontdesk lady Mrs. Anisa for her immense co-operation and one more lady who was with her whose name I cannot recollect. Breakfast was good and they even packed it in our last day of stay as we had a early morning flight to catch.

10/10 Excellent

Khairee Shahdila, Putrajaya, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place and Great Location
i stayed in this hotel from 9 to 14 May 2015 with my husband. Although the price is so cheap but the hotel provided more than i'm expected. the room is huge with a huge bed as well. The room is also clean and the room service with make my bed whenever i hang the signage in front of my door. The location is so great, walking distance to Bangla Road and the Patong Beach. There is some halal food restaurant nearby though it quite expensive. I can rent a bike at many choices of renters downstairs as well. The reception lady also very helpful in providing packages (but i refused to use it as i find agent in Patong Beach offered cheaper price). She also help to find limousine for us to the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot
Good 2 week stay no problems helpful staff will be back again.

6/10 Okay

Kumaran, Penang, Malaysia

Liked: Cleanliness, room comfort
The Strategic Location
The accommodation was located at a strategic location whereby the mall and heart of Patong all were walking distance from the Hotel. This allows occupants to come back to the Hotel to refresh.

8/10 Good

Damien, SG

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice hotel.. u get what u paid for..
Nice and clean hotel. near to all the place and food.. bed could be softer and provide a King size bed instead of 2 combine bed.. but overall was excellent. staff are friendly and speak fluent english

10/10 Excellent

firdaus, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Smack in the middle of it all!
was an awesome experience. location of the hotel was awesome. very close to basically everywhere in bangla road. less than 5 mins to jungceylon and patong beach. hotel room was nice. jacuzzi tub made it extra special and relaxing! for thew price we paid it was well worth it! would highly recommend this hotel to everyone!

8/10 Good

cocobread, Hong Kong

Liked: Property conditions & facilities, room comfort
Dirt spilled out from Jetted tub
Overall is fine. However, when using the jetted tub, there are dirt kept spilling out from the waterholes. It takes more than 30mins to drain away them. The lobby receptionist refused to give extra-towels. After using the jetted tub, we have to use our wet towels again which were used after shower. Our pick-up service was late so we asked the receptionist whether she can help us to call. But she said she need to charge us 20baht for 1 mins. I wonder if it is true or not... but without any other options, we paid eventually. Since the hotel is near the Bangla Street, where the bars and clubs are, it is quite noisy even at midnight. We heard people screamed and yelled. (We lived on 3rd floor).

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor choice
Room was spacious and free wifi/breakfast was the only plus points. Poor service - everything we had asked was given a "NO" from them - no laundry (even though their hotel brochure claimed it has), no ironing board provided, no one checked on the faulty safe etc. Staff barely smiled or greeted us and we found the Thai hospitality totally lacking. Dirty linen sheets was lined out side the hallway all through the night. Not recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Evan, Australia - VIC - Melbourne

Liked: Staff & service
Facilities: Basic; Value: Economical; Service: Good; Cleanliness: Neat;

10/10 Excellent

gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smutsigt!!!!!!
Ett hotell med dålig service,otrevlig sur personal. Dålig Frukost!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
繁華街に近く行動しやすい。 夜遅くまで遊ぶ方にオススメ。 部屋も静かです。
繁華街に近く行動しやすいホテルです。 夜遅くまで遊ぶ方にオススメです、 ホテル従業員も感じいいです。 すぐ近くに大きなショッピングモールがあります。 ビッグCという大きなスパーマーケットがあります。 食品かいっぱいあり。食べるものには困りません。全てまかないきれます。

8/10 Good

christien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un po rumoroso perchè sulla strada
Un po rumoroso perchè sulla strada, del resto nessun problema

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
非常舊的酒店
房間非常舊,與圖片相差很大,而且走廊至房間都有異味 冷氣機會噴水 隔音很差,晚上其他住客出入都聽得很清楚