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Reviews of Andaman Embrace Patong

5 out of 5
Andaman Embrace Patong
2 Hadpatong Road, Patong Beach, Patong, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 196 out of 660 reviews" "
Rating 8 - Good. 253 out of 660 reviews" "
Rating 6 - Okay. 122 out of 660 reviews" "
Rating 4 - Poor. 50 out of 660 reviews" "
Rating 2 - Terrible. 39 out of 660 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Brianna Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, beautiful clean resort! Would stay again
Stayed 12 nights in Mar 2024
Response from thai on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

sean

Stayed 1 night in Mar 2024
Response from thai on 12 Apr 2024
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was in the most perfect place! Walkable to everything! the staff was great and friendly, very courtious and helpful. Rooms were clean and modern. The pools were awesome especially the pool bar area! breakfast had great options especially for vegetarians like me! i give it a 10 out of 10. Definetely will be my go to everytime I come here!
Stayed 1 night in Mar 2024
Response from Thai on 21 Mar 2024
General Review Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

6/10 Okay

kairah

Liked: Cleanliness, property conditions & facilities
Balcony door did not lock, staff did not carry out any special requests. Breakfast was horrible had it once. Room in the hotel was 8/10 and very modern.
Stayed 5 nights in Mar 2024
Response from Thai on 21 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice pool. Nice rooms!
Stayed 3 nights in Feb 2024
Response from Thai on 21 Mar 2024
General Review Thank you for taking the time to tell us about your experience at Andaman Embrace Patong.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Our room was very clean and everything worked.
Response from Thai on 21 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

6/10 Okay

Brian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice pool, unfortunately that's about all that was nice. Housekeeping rude, kept hanging up on me. Very loud banging and crashing at all hours, bit scary actually. Dirty, over flowing rubbish bins. The bloke who brought our bags to the room should have spent a couple of minutes explaining how the lights and Air Con work, very confusing. Horrible breakfast, I mean really horrible. Toilet paper replaced with a quarter or half a roll if you were lucky, we had to use the tissues. Really weird room layout, that just didn't work. The 'do not disturb/ clean the room ' switch outside the door never worked, so we had to inform the front counter every day to service the room. 2 small bottles of water each day is not enough when you can't use the tap water. Anyway, the list goes on, to say this is a 5 star resort is a joke, who ever did the rating obviously didn't step foot in pool access room no. 1311, this is a 3 star resort maximum, and if it wasn't for the pool, I wouldn't rate it at all. The bathroom had about 20 tubes of poorly applied white silicone around the tiles. We paid Sydney prices for the room, way to expensive for the poor quality. Anyway, 3 star's max, you've been warned.
Stayed 4 nights in Feb 2024
Response from Thai on 16 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Marie

Stayed 7 nights in Dec 2023
Response from Thai on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay Andaman Embrace Patong. The property is beautiful and the staff was great. Pam is a star. She went over and beyond in assisting us with any request.
Stayed 2 nights in Nov 2023

8/10 Good

Hiroshi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was under renovation. the bath tub design was not good… when you shower the water would leak out and the water would suddenly turn cold. I guess the hotel is under renovation for a really trust it will be upgraded very soon
Stayed 4 nights in Dec 2023

4/10 Poor

Kurt

Disliked: Property conditions & facilities, room comfort
Not too bad
The staff is pleasant and helpful. The hotel is outdated and is need of repair. The location is great.
Stayed 2 nights in Nov 2023

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Chris

Liked: Amenities, property conditions & facilities
Great resort style accommodation. 1 of the 2 pools is good for Laps. Situated near from Bangala, but far enough so it's quiet Staff at hotel need etiquette on quality workmanship. Breakfast is adequate. 2nd pool is great for Children because if water park
Stayed 2 nights in Nov 2023
Response from Phuthai on 29 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

2/10 Terrible

Shaheen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad behavior from the staff they weren’t nice. The hotel had construction and no one informed the guests so dealt with noise and construction during my stay here. Never staying here again and you don’t
Stayed 7 nights in Oct 2023
Response from phuthai on 3 Nov 2023
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property getting a facelift which is much needed. Pool access room very good and modern. Other parts of the hotel need attention. Probably one of the worst breakfasts we have had. Totally catered for the Asian market. As Australians we struggled to find enough to eat for breakfast
Stayed 9 nights in Oct 2023
Response from Phuthai on 3 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

8/10 Good

Pek Lay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean, but the down side was 1. Bathtub too high without steps or side handles ( not for a 1.5m height me) i need to climb up quite dangerous to get inside the bathtub to shower 2. Washing sink was also too high, i cant even brush my teeth 😂😅 even when i try tiptoe as the distance to the tap was far. Well, but if you are someone who can get use to brushing teeth with water in cup, its does fine. Pro. The staffs at the pool bar was friendly and nice, check in / out was a breeze Aircon in the room was cold and nice Do note the deposit have to be in CASH 3000Thb
Stayed 1 night in Oct 2023
Response from Thai on 19 Oct 2023
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Phuthai Rattanabut (Thai) Mr. Assistant Front Office Manager

10/10 Excellent

Keely

Stayed 2 nights in Jul 2023
Response from Phuthai on 3 Aug 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Shukhrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Phuthai on 30 Jun 2023
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong .Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

8/10 Good

smadar

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Phuthai on 8 May 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Phuthai on 8 May 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, friendly staff, great pool bars, awesome breakfast selection, highly recommend!
Stayed 6 nights in Mar 2023
Response from Phuthai on 6 Apr 2023
General Review Thank you for taking the time to tell us about your experience at Andaman Embrace Patong .Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 2 nights in Mar 2023
Response from Phuthai on 23 Mar 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay overall, staff was friendly, hotel was clean, breakfast buffet was five star.
Stayed 3 nights in Mar 2023
Response from Phuthai on 23 Mar 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

6/10 Okay

Abdelrahman

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The room smelled so bad that I had to change the room. The breakfast was not very good
Stayed 3 nights in Feb 2023
Response from Phuthai on 2 Mar 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Bradley

Stayed 1 night in Feb 2023
Response from Phuthai on 23 Mar 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

robert, Roseburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Phuthai on 23 Mar 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

2/10 Terrible

Rezean

Disliked: Cleanliness, property conditions & facilities
The room looked like it was built in the 19th century, the bathroom was a mess and rusty , the whole place flood when you take a shower, I told the staff about the issue and they did nothing. They charge a 100 $ deposit fee before check in
Response from Phuthai on 27 Jan 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

6/10 Okay

Mitul

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel set in a good location, we loved our swim up pool room and cannot fault the staff especially Nen and Boy who were so helpful. Housekeeping were amazing too. (Only criticism would be) they need to place hand towels and have a water station in the gym) I did raise this & was told to get a towel from the pool!) your a 5 star hotel (all hotels with guns have towels available normally) also stop using small plastic bottles for shower gel and shampoo- not eco friendly- apart from that excellent.
Response from Phuthai on 13 Jan 2023
Thank you for taking the time to tell us about your experience at Andaman Embrace Patong .Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Phuthai Rattanabut (Thai) Mr.Assistant Front Office Manager

10/10 Excellent

Liad

Stayed 3 nights in Sep 2022

4/10 Poor

Eleni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When booking this room I was under the impression the suite would resemble photos but was told that is a "new" wing of the hotel which was not covered in my booking. There were no photos of the "old" suites online and they smelled like mould and were a dirty.
Stayed 3 nights in Sep 2022

8/10 Good

Chuan Beng Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location
Stayed 9 nights in Jun 2022

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022

10/10 Excellent

Josef

Travelled with partner
Liked: Staff & service, property conditions & facilities
Tolles hotel. Sehr freundliches Personal.. Werde beim nächsten Besuch in pukhet wieder in dieses hotel gehen..
Stayed 7 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness
Room are clean and spacious, view of the ocean is a plus
Stayed 1 night in Jan 2020
Response from Boyd on 3 Feb 2020
Dear Guest, We are thrilled with your review and awesome rating. Glad to know that the cleanliness of your room was satisfactory and that you like the lovely views overlooking the beautiful swimming pool and natural garden spaces. Thank you for your visit and we can't wait to welcome you back! Best regards, Bhumibhat M.

2/10 Terrible

HARISH JADAVJI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awfull Hotel Not 5 star
It was not a 5 star hotel They took $200.00 deposit for anything missing in the room it was awful experience.The hotel next door Holiday Inn Express looked much better than this hotel.Missing items like slippers/water bottles/hair dryer etc etc
Stayed 4 nights in Dec 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Is very good location, but the smoking area is very close to some rooms
Stayed 9 nights in Nov 2019

10/10 Excellent

Naveen kumar

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average. Not 5*. Miserable reception.
We booked after seeing an amazing cheap deal. I have no idea why this hotel is 5*. The hotel staff at reception are rude, I agree with all the other reviews I have read about rude staff. They just seem so miserable. They did book us an airport taxi which was helpful. The hotel asks for a 3,000 baht deposit on arrival which is ridiculous! Who has that spare money to put on a deposit?? That’s like £100! The room was lovely and clean, bed wasn’t very comfortable but well equipped with dressing gowns, slippers, soaps & drinks etc. We had booked a balcony which was nice as we had the view of the gorgeous pool. We had a cocktail at the reception bar at happy hour, they were average. My boyfriend ordered a beer and they didn’t even take the lid off, we had to ask. There was a very wide spread of food at breakfast but it wasn’t 5* quality. I’m not sure I would stay here again, I’d recommend it maybe, but it definitely doesn’t give you the 5* luxury treatment.
Stayed 1 night in Nov 2019

10/10 Excellent

Dan

Stayed 2 nights in Nov 2019

4/10 Poor

Wu gang

el, can find much cheaper others with same decor
Stayed 4 nights in Nov 2019

8/10 Good

Malthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

6/10 Okay

Sunita

Stayed 12 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Decent food. Had a problem with one staff member, who apologized later for embarrassing me in front of my girlfriend.
Stayed 4 nights in Oct 2019

10/10 Excellent

Helen, Perth WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Nothing was too much trouble.very warm and welcoming.
Stayed 9 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff was very rude ...no cooperation in giving rooms adjacent to each other...given rooms on 2nd and 5th floor Tea coffee supplements not adequately provided...no great choices for vegetarians for breakfast Security deposit is bad system followed...created last min cash crunch :(
Stayed 2 nights in Sep 2019

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vacation
ood hotel with good location
Stayed 4 nights in Sep 2019