"The hotel experience was extremely unpleasant. On Friday night, while in our room, we heard a fight break out in the room three doors down. Shortly after, a woman came out screaming for help, followed by gunshots just minutes later. It was a horrifying experience that left my husband and me in shock. Despite the alarming situation, the hotel's customer service was severely lacking. No one reached out or came to check on us to ensure our safety. We felt completely unsafe during our stay and didn't sleep until morning."