Premium bedding, in-room safe, desk, laptop workspace
Check availability

Reviews of Aloft Scottsdale

3 out of 5
Aloft Scottsdale
4415 N Civic Center Plz, Scottsdale, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 225 out of 546 reviews" "
Rating 8 - Good. 149 out of 546 reviews" "
Rating 6 - Okay. 84 out of 546 reviews" "
Rating 4 - Poor. 47 out of 546 reviews" "
Rating 2 - Terrible. 41 out of 546 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew D, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 3 nights in Apr 2024

4/10 Poor

Avishek

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property seemed like a badly converted 1 star motel.
Stayed 2 nights in Mar 2024

4/10 Poor

Brandi O'Neill

Hello. We try ro stay at aloft whenever we can. But. This experience had a couple of issues. Staff and cleanliness were great. But our tv remote didnt work. We called the front desk and they sent some one up with batteries. It still didnt work. We called but no one ever came up to help out. We did figure out how to turn it on manually but it seemd like there may be an issues with it. And it was very hard to turn of manually. We also only had one regular coffee int he room. One regualr one decaf. So my husband had to get dressed and head downstairs for my coffee.
Stayed 1 night in Apr 2024

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Andrea

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel staff was incredibly nice and super helpful. Hotel could work on cleanliness and also has damages to it, my curtain was hard to put down, bathroom had hair and bottom of toilet was dirty. Noise was high but it makes sense for the area and uncontrollable by hotel staff but they do provide ear plugs. It is very well located right in the center of everything
Stayed 2 nights in Apr 2024

6/10 Okay

Brent

Travelled with partner
Liked: Staff & service, amenities
The location was great. The staff was friendly and helpful. There was some marks on the walls in the room when we came in and all the room doors had marks and such from shoes and other things that made it look dingy.
Stayed 1 night in Mar 2024

2/10 Terrible

Martha, Downey

There should be a disclaimer that it is under many night clubs and that it is not child friendly, the night clubs music was heard in our room and after it finally stops the people hanging out side finally stay chatting the trash collection passes at 3:30am SATURDAY many disclosures should be stated for the price of this facility. Side note the pool was dirty and the pool towels are for infants
Stayed 1 night in Mar 2024

10/10 Excellent

Miaarmani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from ALoft on 1 Apr 2024
Miaarmani,Thank you for the 5/5.

8/10 Good

Tamala

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location!
Stayed 2 nights in Mar 2024
Response from ALoft on 1 Apr 2024
Tamala, Thank you for the 4/5 rating.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for bars and dining. Lots of nightlife close by.
Stayed 1 night in Mar 2024
Response from ALoft on 1 Apr 2024
David, We are glad you enjoyed your stay and the surrounding area.

4/10 Poor

Jeffrey, Overland Park

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location, desperately in need of a face lift.
Stayed 1 night in Mar 2024
Response from ALoft on 1 Apr 2024
Jeffrey, Thank you for your review.

6/10 Okay

Ashley

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not worth the price. At all. Really needs an update. The bathroom floor was peeling up everywhere. Shower floods. Walls have liquid stains. Definitely will not stay there again.
Stayed 2 nights in Mar 2024
Response from ALoft on 28 Mar 2024
Ashley, Thank you for your review.

10/10 Excellent

Michael, Park City

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice access to restaurants, etc. in Old Town.
Stayed 1 night in Mar 2024
Response from ALoft on 26 Mar 2024
Michael, Thank you for staying with us and it's great to hear you enjoyed Old Town Scottsdale.

10/10 Excellent

Jeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a number of times. So convenient and easy to get around.
Stayed 1 night in Mar 2024
Response from ALoft on 26 Mar 2024
Jen, Thank you for your loyalty. We are glad you enjoyed your stay with us.

8/10 Good

Michael

Business traveller
Liked: Staff & service
??
Stayed 3 nights in Mar 2024
Response from ALoft on 25 Mar 2024
Hi Michael,Thank you for the review.

4/10 Poor

Jesse

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from ALoft on 25 Mar 2024
Jesse, Thank you for the review.

2/10 Terrible

Mark

Travelled with family
This property is in dire need of updating , dirty and the rooms are dilapidated. Bathroom floors and showers are peeling, ceiling peeling, vanity falling off wall , no drain cap , broken, no lamps by beds , says there is room service , NO room service available , all doors , moldings are chipping off paint , carpet filthy, chair by desk filthy, crevices not vacuumed. I wouldn’t even walk on the carpet barefoot had to go purchase house shoes … BEWARE… would not book this hotel . Photos on line do not depict the current state of this property . Even the entrance sign is broken . Staff said upon checkout they are getting ready to do a renovation …. Expedia should really take this property off its booking engine . Disgusting to say the least!!!
Stayed 2 nights in Mar 2024
Response from ALoft on 19 Mar 2024
Mark, We appreciate your review. Thank you.

10/10 Excellent

Joe, Joliet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the city
Stayed 1 night in Mar 2024
Response from ALoft on 15 Mar 2024
Joe, Thank you for the 5/5 rating.

8/10 Good

Rich

Stayed 2 nights in Mar 2024
Response from ALoft on 27 Mar 2024
Rich, Thank you for the review.

8/10 Good

Torrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024
Response from ALoft on 28 Feb 2024
Torrey, Thank you for the 4/5.

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from ALoft on 28 Feb 2024
Amit,We do have a great team, thank you for the review.

6/10 Okay

Fay

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from ALoft on 28 Feb 2024
Fay, Thank for your review.

6/10 Okay

Dan, Encino

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It's pretty run down, especially for the price ($260/night). Sink was wobbly and didnt work. Sheets had a few stains on them. In general everything felt older and outdated, like it hasnt been replaced. Its also above a club and makes you feel like youre staying at a dorm or hostel. Parking at night is hit or miss as there arent enough spots.
Stayed 2 nights in Feb 2024
Response from ALoft on 26 Feb 2024
Dan, Thank you for your review. We had not had any parking issues as we do have multiple parking areas, we will look into this so that it does not happen again.

2/10 Terrible

Caleb

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ALoft on 21 Feb 2024
Caleb, Thank you for the review.

10/10 Excellent

Marc Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Hotel was clean and well maintained.
Stayed 4 nights in Feb 2024
Response from GM on 20 Feb 2024
Marc, Thank you for the review. We are glad you enjoyed your stay. Please come and see us again.

10/10 Excellent

Austin

Stayed 2 nights in Feb 2024
Response from ALoft on 25 Mar 2024
Austin,Thank you for the 5/5!

8/10 Good

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service
Pool not available, bed was comfortable, a little noisy . Breakfast was okay. Very cute lounging area with games a bit of a balcony. A little pricey for what it is.
Stayed 1 night in Feb 2024
Response from ALoft on 15 Feb 2024
Rosanna, Thank you so much for your review. Please come back and see us again.

6/10 Okay

Anthony, Buffalo

Liked: Staff & service
Hotel needs deep cleaning and some paint. Room was ok, bathroom needs updating.
Stayed 1 night in Feb 2024
Response from ALoft on 15 Feb 2024
Anthony, Thank you for your feedback. We hope to see you again.

6/10 Okay

Le'Sean, Tucson

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from ALoft on 15 Feb 2024
Thank you for the review

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ALoft on 15 Feb 2024
Stacey, Thank you for the review.

10/10 Excellent

Tabitha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with easy access to Old Town. If you are a light sleeper you will need the ear plugs they give you, clubs are rocking until early in the am!
Stayed 3 nights in Feb 2024
Response from ALoft on 6 Feb 2024
Tabitha, We are glad to hear you were able to enjoy your stay and Old Town Scottsdale. Come see us again soon.

10/10 Excellent

Keith

Stayed 2 nights in Feb 2024
Response from ALoft on 25 Mar 2024
Keith, Thank you for the 5/5

6/10 Okay

ANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast is set out and no attendant so we figured it was complimentary but then got a charge for $10 each. I had only a bagel so I complained and they removed the charge, but I believe they should tell you when you check in and there should be a sign at the plates.
Stayed 2 nights in Jan 2024
Response from ALoft on 5 Feb 2024
Anne, Thank you so much for the feedback. We hope to see you again in the future.

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from ALoft on 5 Feb 2024
Patricia, Thank you for the 5/5 rating.

10/10 Excellent

Remya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed and thankful of how accommodating the staff were. Great location for easy access to dining and shopping options. We didn't mind that the building is a bit old and the night life around the hotel got noisy.
Stayed 1 night in Jan 2024
Response from ALoft on 5 Feb 2024
Remya, We are excited to hear you were able to enjoy the area while you were there. We are also happy to hear that the team was accommodating. We hope to see you again soon!

8/10 Good

Della, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issues were the deposit ($100) and there was no microwave or fridge in the room
Stayed 1 night in Jan 2024
Response from ALoft on 5 Feb 2024
Hello Della, Thank you for staying with us. Incidental hold is an industry standard. Please also ask front desk for a microwave and fridge as we have these on request. We hope you stay with us again.

10/10 Excellent

steve

Stayed 3 nights in Jan 2024
Response from ALoft on 25 Mar 2024
Steve,Thank you for the review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again.
Nice place, comfortable bed, great window shade that kept out all the light, friendly staff. A/C was a bit noisy. I would stay there again.
Stayed 2 nights in Jan 2024
Response from ALoft on 23 Jan 2024
We are glad you enjoyed your stay with us. We hope to see you again next time!

6/10 Okay

Carol, Flagstaff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a handicapped veteran using a rental car while my car was being repaired after a wreck. The hotel did not have ample parking and permitted non-guests to park in their lot leaving no parking for the guests. I was forced to park in a handicapped spot without my plate and received a parking tickets from the police.
Stayed 1 night in Jan 2024
Response from ALoft on 23 Jan 2024
Carol, Thank you for your review. I am sorry to hear that you received a parking violation while parking with us. We have plenty of spaces and different lots where you may park. Please ask any team member for directions and they will be more than happy to assist.

10/10 Excellent

Danijela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jan 2024
Response from ALoft on 23 Jan 2024
Thank you for the review!

6/10 Okay

Sheryl

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from ALoft on 23 Jan 2024
Thank you

6/10 Okay

Kodi

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Our room was very cold all night. No matter how hot we would put it it’s like the heat was not working.
Stayed 1 night in Jan 2024
Response from ALoft on 23 Jan 2024
Hey Kodi, Thank you for the review. I am sorry to hear about the heat. Please reach out to any of our team members to rectify this. We hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ALoft on 23 Jan 2024
Thank you for the review

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ALoft on 23 Jan 2024
Thank you for reviewing us.

6/10 Okay

Frances

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as pictured.
The room was very dark with only one lamp for lighting in the room. The bathroom had hair on the floor that was not swept, there was hair on the bed as well. There was water damage on the bathroom door, no fan in the bathroom. The toilet had a huge hole on the top. The shower water got all over the floor because of how the shower was set up. It was a quick overnight stay with my Husband due to an early flight, will probably never stay there again.
Stayed 1 night in Jan 2024
Response from ALoft on 17 Jan 2024
Frances, I sincerely apologize for the experience you had. This definitely is not a depiction of our hotel and our standards. Please reach out to us if your travels ever bring you back to Scottsdale.

8/10 Good

Melanie

Stayed 2 nights in Jan 2024
Response from ALoft on 17 Jan 2024
Thank you for your review

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Double paid for a room with no hot water!
I paid in full upfront to hotels.com for my stay. Then, when I got to my room, the sink in the bathroom was broken, and it had no hot water. Since I had paid in total upfront & my shower had hot water, I stayed. When I left, I checked the bill I had received via email in the morning to find Aloft, the hotel where I stayed, charged me in full. I, of course, asked it to be fixed at the hotel counter, which they said they would do, but ultimately, I'll have to dispute it with my credit card company. I will not be using this service again.
Stayed 3 nights in Jan 2024
Response from ALoft on 17 Jan 2024
Hello, Please reach out to the property so that we can look into this for you.

2/10 Terrible

Allison

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ALoft on 17 Jan 2024
Thank you for your review.

2/10 Terrible

bryan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lied about the discount they gave me made me pay the full rate for a room that wasn’t the one that I paid for.
Stayed 1 night in Jan 2024
Response from ALoft on 17 Jan 2024
Bryan, Thank you for the review.

4/10 Poor

Bridgett

Travelled with family and small children
The shower leaked all over and they gave us so many charges at the end of our stay! I do not recommend this hotel!
Stayed 2 nights in Jan 2024
Response from ALoft on 17 Jan 2024
Bridgett,Please feel free to reach out to the property with any questions or concerns about your folio. Thank you for staying with us.