All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
No cookie rude front desk gave bad times card kept not working
najla
Stayed 3 nights in Apr 2024
4/10 Poor
gina
Travelled with partner
18 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel was under employed. Only one person at the front desk having to answer phones and the line for people checking in, and the the line for people buying snacks at the gift shop. The pool is good. The sheets are itchy, and the beds are worn. The building is outdated.
gina
Stayed 1 night in Apr 2024
6/10 Okay
Nikeia
17 Apr 2024
Liked: Staff & service
Rooms were a bit outdated elevator buttons weren't working for certain floors.
Nikeia
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on 17 Apr 2024
Thank you for your feedback. I will pass on your concerns to the appropriate departments.
Checking was busy but was handled with grace. Good job
Karie
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on 3 Apr 2024
Thank you for your feedback. I'm glad to hear that you a wonderful experience at our hotel. I will be sure to pass on your praise to the check-in staff.
Old sheets, stained sofa mattress, no free coffee, only $4
machine coffee in lobby, market was out of food,
I had asked to make up sofa bed in advance & it was not done.
Kathy
Stayed 3 nights in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 5 Mar 2024
Thank you for your feedback. Your concerns will be addressed to the appropriate department(s).
Close to the airport and a short drive to restaurants.
Anne
Stayed 2 nights in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 4 Mar 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.
10/10 Excellent
John
26 Feb 2024
Liked: Cleanliness, staff & service
Friendly staff, quick check in.
John
Stayed 1 night in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 26 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and will be sure to pass along your kind words to our staff.
Response from Christopher Cook, Front Desk Supervisor on 26 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and will be sure to pass along your kind words to Emily.
Just stayed one night for a nearby concert. Food was good and the rooms are clean if not a little sterile. Not a lot of charm but it is a hotel for the business class and it did the job for us.
Jeffrey
Stayed 1 night in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 25 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.
Only issue we had was during check out, the elevators were both broken so we had to carry heavy luggage down the stairs in the rain. Other than that the property was great. Our room was spacious it was set up like a single bedroom apartment. There were multiple ways to get into the property, gates by each end of the building with keycard entry. I love the fact that they had games in the courtyard to keep everyone entertained. The pool was heated. They also had a restaurant with a bar inside of the hotel.
Antoinee
Stayed 3 nights in Jan 2024
Response from Christopher Cook, Front Desk Supervisor on 19 Feb 2024
Thank you for your feedback. I'm glad to hear had an overall pleasant experience. I am sorry you got inconvenienced from the elevators.
Extremely convenient very safe and family friendly
Mahdy
Stayed 2 nights in Dec 2023
Response from Christopher Cook, Front Desk Supervisor on 15 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.
4/10 Poor
Andrew
13 Feb 2024
Liked: Cleanliness, staff & service
The decor was awful, couldn't get hot water ,bad shower pressure, bathroom lighting was terrible for putting on makeup.
Andrew
Stayed 3 nights in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 15 Feb 2024
Thank you for your feedback. I'm sorry to hear that you did not have a good experience. I will be sure to pass this information along to the appropriate departments.
6/10 Okay
Mark
Travelled with family, Business traveller
13 Feb 2024
Disliked: Amenities
Upon our arrival, the staff was very rude wouldn’t make iContact and offer any cookies as they advertised the remaining staff was nice and pleasant but there’s no restaurants in the immediate vicinity only the restaurant on site which the food was good but we also liked some variety
Mark
Stayed 2 nights in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 14 Feb 2024
Thank you for your feedback. I'm sorry to hear that you had a rough arrival. Your issues will be addressed to the staff.
10/10 Excellent
kirk
13 Feb 2024
Liked: Cleanliness, staff & service
kirk
Stayed 1 night in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 14 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.
The girl at the front desk must have been having a bad day. The restaurant at the hotel was actually awesome!!
Good drinks, and a perfectly cooked steak.
Jason Thomas
Stayed 2 nights in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 13 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel and thoroughly enjoyed the Brix restaurant.
Response from Christopher Cook, Front Desk Supervisor on 11 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and will pass along your praise to the appropriate departments.
It's a clean and nice suite. Liked the separate bedroom with door. Cool courtyard to hang out. Breakfast was delicious. Overall, great place to stay for a night... or longer. Nice accomodations, and safe neighborhood. Would stay there again.
Michelle
Stayed 1 night in Feb 2024
Response from Christopher Cook, Front Desk Supervisor on 5 Feb 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience and enjoyed our accommodations and amenities.
This was a last minute decision to stay was planning on staying at a family members house on a blow up bed but my back went out needed a bed. The check in process was great friendly staff loved the complimentary cookies delicious. The room was more than I expected I normally stay at the raddison but I was not disappointed at all. The bed slept wonderfully. Will most definitely stay again
Trina
Stayed 1 night in Jan 2024
Response from Christopher Cook, Front Desk Supervisor on 31 Jan 2024
Thank you for your feedback. I'm glad to hear that you had such a wonderful experience at our hotel.
The property was nice. Adjoining restaurant was good. Plenty of parking.
James
Stayed 3 nights in Jan 2024
Response from Christopher Cook, Front Desk Supervisor on 30 Jan 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.
2/10 Terrible
Simon
28 Jan 2024
Disliked: Staff & service
Rude staff at lobby
Simon
Stayed 2 nights in Jan 2024
Response from Christopher Cook, Front Desk Supervisor on 29 Jan 2024
Thank you for your feedback. I'm sorry to hear that you had an unpleasant experience at our front desk. Your concern will be addressed to the department manager.
The facility is fine , rooms , bathroom etc. they’re clean and nice.
My complaint is that the personell at the bar and restaurant by night are so weird. The attitude of the barman and waitress are not polite.
ADOLFO F
Stayed 1 night in Jan 2024
Response from Christopher Cook, Front Desk Supervisor on 23 Jan 2024
Thank you for your feedback. I'm glad you had a pleasant experience at our hotel. I will forward your concerns to our managers.
10/10 Excellent
Caroline C.
Travelled with family, Travelled with family and small children
20 Jan 2024
Liked: Cleanliness, amenities
Caroline C.
Stayed 2 nights in Jan 2024
Response from Christopher Cook, Front Desk Supervisor on 21 Jan 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.