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Reviews of Aiden by Best Western Scottsdale North

3 out of 5
Aiden by Best Western Scottsdale North
10801 N 89th Pl, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1017 reviews" "
Rating 8 - Good. 284 out of 1017 reviews" "
Rating 6 - Okay. 99 out of 1017 reviews" "
Rating 4 - Poor. 38 out of 1017 reviews" "
Rating 2 - Terrible. 28 out of 1017 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mary Jo, Golden

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed here three nights and I would think for the price they could do some service to your room maybe dump the trash give you an extra towel. Breakfast costs an extra $10.99 a person which other hotels offer the same food for free! All 3 mornings I went to get some coffee and 2 of the 3 days it was empty by 8:15am. They have a Starbucks in the lobby that is never open which would have been nice. It was a very clean hotel never talked with the staff except for check in and she was very nice!
Stayed 3 nights in Mar 2024

6/10 Okay

Zona, Tonalea

Disliked: Amenities
Was disappointed that a room with a patio was extra. False advertisement from the pictures. Hot tub and pool were crowded. Service at the bar was so poor that I left. Restaurant was greasy spoon at best.
Stayed 1 night in Mar 2024

8/10 Good

Lyps

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, close to lots of shops and restaurants. East access to the highways. A little noisy on the 1st floor I could hear exit doors closing. There was a restaurant/bar in the hotel. Thought I didn’t use it. The pool/hot tub area was nice.
Stayed 5 nights in Mar 2024

10/10 Excellent

Conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing that stands out most is how friendly and helpful the staff is. They are awesome.
Stayed 1 night in Mar 2024
Response from Samuel Grider on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

2/10 Terrible

Yvonne

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel smelled really bad, like mold. I woke up with a sore throat from breathing in the smell. The carpet was stained, bathroom had no fan and had a sliding door instead of an actually door. The beds were extremely uncomfortable, woke up extremely tired and sore. None of us slept and had an important appointment the following morning. Really disappointed.
Stayed 1 night in Mar 2024
Response from Samuel Grider on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Steve

Stayed 2 nights in Mar 2024
Response from Samuel Grider on 27 Mar 2024
On behalf of our entire team, I would like to Thank you for choosing Aiden.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is conveniently located and room was clean
Stayed 5 nights in Mar 2024
Response from Samuel Grider on 21 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

6/10 Okay

Don

Travelled with partner
Disappointed that we were told to move from the pool area for a photo shoot during the hour of relaxation after a day of hiking. Coming back in an hour meant darkness. Ice maker not working meant a trip to the front desk. Charging for breakfast is a dealbreaker for us not returning.
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 21 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

Jared, Farmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samuel Grider on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

2/10 Terrible

Kimberly

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was poor, service and food. Understaffed. Breakfast was poor and you had to pay for it. Dirty, sloppy breakfast area and staff didn’t care. All employees were not happy. Manager seemed not to care. Starbucks was closed and had a poor coffee machine. However our room was nice, had been redone but the bathroom was dirty
Stayed 4 nights in Mar 2024
Response from Samuel Grider on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Sheree

Liked: Cleanliness, property conditions & facilities
Nice property and staff
Stayed 3 nights in Mar 2024
Response from Samuel Grider on 18 Mar 2024
On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully kind and helpful front desk staff. Beautiful, clean, updated room! Loved staying here!
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 18 Mar 2024
Thank you for choosing Aiden.

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great, didnt ask for room service but bumped into them in the hall and they were all super friemdly too. Great breakfast, nice little store in lobby came in handy too.
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 22 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been enjoying our stay here immensely and would recommend it to anyone who asked about a referral here! It's clean, great area, staff is super friendly, and the pool and bar area are absolutely breathtakingly beautiful!
Stayed 1 night in Mar 2024
Response from Samuel Grider on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Thomas C

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samuel Grider on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Angeli M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Carleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and fresh. Family loved the pool and play area and the food and drinks option.
Stayed 4 nights in Mar 2024
Response from Samuel Grider on 15 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

8/10 Good

Patrice, la palma

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Samuel Grider on 15 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
A great place for Spring Training
Stayed 8 nights in Mar 2024
Response from Samuel Grider on 13 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the other side of street (Shea Blvd) there is a shopping plaza. Most of the time the shower was just warm, but not hot.
Stayed 5 nights in Mar 2024
Response from Samuel Grider on 13 Mar 2024
We are delighted to hear that you have enjoyed your stay with us.

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Samuel Grider on 13 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

CINTHYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samuel Grider on 13 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need a car or expect to taxi around. Otherwise it is a fine property in a central location, quiet and safe. I would recommend to friends.
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 8 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

6/10 Okay

Marlene

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the first night. The sofa bed mattress was super old and bent from all corners and middle. It looked like it was crumbled and put back on. We were on the first floor had to pay almost $400 for the night. The bar was soooo loud we could hear people as if they were in the room with us. It was past midnight and they were still being so loud from the lobby and the pool side. Then around 6am breakfast time was super aloud AGAIN! I HAVE NEVER HAD SUCH A TERRIBLE NIGHT none of us slept, my mom besides having to sleep in a terrible mattress could not sleep either from all the people screaming outside in the pool area. The next day we switched rooms to a higher level at half the price and was phenomenal.
Stayed 1 night in Mar 2024
Response from Samuel Grider on 8 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

4/10 Poor

Stephan

Stayed 9 nights in Feb 2024
Response from Samuel Grider on 27 Mar 2024
On behalf of our entire team, I would like to Thank you for choosing Aiden.

10/10 Excellent

Kurt

Liked: Staff & service, property conditions & facilities
Very nice outdoor pool and hot tub. Good wifi internet connection. Quiet. Comfortable bed. Very friendly staff. Good breakfast and bar on premises.
Stayed 2 nights in Mar 2024
Response from Samuel Grider on 8 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

6/10 Okay

Kristen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was the only part that was subpar. The lighting was terrible, there was no water pressure, the body wash left my skin sticky, and the toilet paper was like sandpaper.
Stayed 3 nights in Feb 2024
Response from Samuel Grider on 8 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Samuel Grider on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Hillary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing property! We loved the pool, the breakfast and the bar! The bar staff were unreal and the chef was great! We will for sure be back and we already came back during our trip again bc we loved it so much! Thanks for everything! Beds and pillows were a dream! I wonder what beds they have. Also, they serve Starbucks pike roast! So good!!
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 8 Mar 2024
We are delighted to hear that you have enjoyed your stay with us.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very nice. Room was well appointed and a good size.
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 28 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Shaunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samuel Grider on 1 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Samuel Grider on 1 Mar 2024
We are delighted to hear that you have enjoyed your stay with us.

10/10 Excellent

Shamsi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and spacious rooms,and a very nice pool made our stay enjoyable.
Stayed 3 nights in Feb 2024
Response from Samuel Grider on 28 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback

6/10 Okay

Kate

Business traveller
Liked: Cleanliness, staff & service
Way overpriced for what you get, pictures don't look anything like the Expedia listing, inconvenient and noisy location. Could hear people out on the patio at all hours of the night. I bought the same 2 drinks 2 nights in a row at the front and was charged 2 different prices. So that was weird. Never again.
Stayed 4 nights in Feb 2024
Response from Samuel Grider on 27 Feb 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off the 101 freeway. Size of the room was large and bed was super comfy.
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Shan

Stayed 1 night in Feb 2024
Response from Samuel Grider on 21 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Would definitely stay there again. Only negative thing to say is that the bathroom doors are barn style which means they are far from private.
Stayed 1 night in Feb 2024
Response from Samuel Grider on 27 Feb 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The window shade in Room 123 would not go all the way down to the bottom. People outside can see in at night.
Stayed 1 night in Feb 2024
Response from Samuel Grider on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Alicia

Disliked: Staff & service
We got told we could stay a couple hours past late last check out we were informed it would be $25 ended up getting charged half a day when checked out is not informed or updated with the hotels policies called to get a breakdown of bill received attitude from check up before 3 PM for sure. That’s why Hotel front desk very rude.
Stayed 1 night in Feb 2024
Response from Samuel Grider on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Samuel Grider on 23 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 23 Feb 2024
We are delighted to hear that you have enjoyed your stay with us.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Dustin

Stayed 1 night in Feb 2024
Response from Samuel Grider on 21 Mar 2024
Hello there and thank you for choosing Aiden Best Western. Please come again.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for an anniversary getaway. We stayed in room 260 & it was very clean & quiet. We enjoyed talking to the bartender downstairs at the bar until closing time. Staff is super friendly & helpful! We also really liked the snack bar as well as the variety of items available to purchase. The self-serve Starbucks coffee machine in the lobby was very watery but we were planning on making a coffee stop anyway after check out so it wasn’t a huge problem. We would definitely stay again!
Stayed 1 night in Feb 2024
Response from Samuel Grider on 20 Feb 2024
Thank you for sharing your experience here at Aiden by Best Western!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Spacious and comfortable. Nice pool. Well tended grounds. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Samuel Grider on 16 Feb 2024
Thank you for sharing your experience here at Aiden by Best Western! It's great to hear that you were impressed with our newly renovated hotel.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, the room was clean and comfy.
Stayed 3 nights in Feb 2024
Response from Samuel Grider on 8 Feb 2024
Thank you for sharing your experience here at Aiden by Best Western! It's great to hear that you were impressed with our newly renovated hotel.

8/10 Good

Kenneth, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was excellent. Wallpaper in the bathroom was peeling. I will definitely return.
Stayed 3 nights in Feb 2024
Response from Samuel Grider on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback.

10/10 Excellent

Adia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate and overall very clean property.
Stayed 1 night in Dec 2023
Response from Samuel Grider on 26 Jan 2024
Thank you for sharing your experience here at Aiden by Best Western! It's great to hear that you were impressed with our newly renovated hotel.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Everything worked well
Stayed 2 nights in Jan 2024
Response from Samuel Grider on 17 Jan 2024
Thank you for sharing your experience here at Aiden by Best Western! It's great to hear that you were impressed with our newly renovated hotel.