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Reviews of ADERO Scottsdale Resort, Autograph Collection

4.5 out of 5
ADERO Scottsdale Resort, Autograph Collection
13225 North Eagle Ridge Drive, Scottsdale, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 516 reviews" "
Rating 8 - Good. 89 out of 516 reviews" "
Rating 6 - Okay. 40 out of 516 reviews" "
Rating 4 - Poor. 30 out of 516 reviews" "
Rating 2 - Terrible. 28 out of 516 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Molika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing resort away from the city up in the hills beautiful view
Stayed 2 nights in Apr 2024

6/10 Okay

Janet, GILBERT

Travelled with partner
Disliked: Staff & service, amenities
Stayed here several years ago and loved it, so we went back and definitely disappointed. Tried to get drinks at the bar in the evening, ordered twice waited over 1 hour and never received a single drink so we got up and left. Wanted to purchase a bottle of water in the evening (8 pm) but the only bar that sold water was already closed. So extremely limited on being able to provide things. Ordered ice to our room (because there are no ice machines) and that never arrived. Paid extra for a mountain view room, but had to look over the condo's that were directly in front of our room to see the mountain to the side. Tried to get customer services at the front desk with NO resolution.. just every departments seemed to not really care honestly. Hotel and room were okay, nothing special for the cost for sure.
Stayed 1 night in Apr 2024

6/10 Okay

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was lit too much to see the stars. That was the whole reason we stayed there. We were very disappointed about this. We also had our handicap pacecard stolen from our vehicle and the valet told us there are no cameras in the back where the handicap is. That definitely doesnt sound like the resort cares about safety,
Stayed 4 nights in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location
Stayed 3 nights in Mar 2024

10/10 Excellent

Markos

Liked: Cleanliness
Stayed 4 nights in Jan 2024

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, amenities
All was great with the stay, but super frustrating to have to ask and then the front desk acted like they were doing me a favor by giving what I paid for. All in all the property is great and would stay here again,view and location all are top notch. Frustrating that the check in process tainted the rest of the stay. Hope this is a one off experience any your stay is amazing, as it very well could be.
Stayed 2 nights in Mar 2024

4/10 Poor

Keith

Stayed 5 nights in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property although our room was on the main floor and felt a bit like the basement, the pool area was great and general condition of the facility was good. Staff was inexperienced but friendly. In general it felt very understaffed from bar to restaurant. Website says they have pool service but in 3 days at the pool there was none. All in all we would stay there again as it is quiet and close to good hiking.
Stayed 3 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Simon, Thank you for the feedback and we greatly appreciate you taking the time to share it. I will be sure to pass the feedback along to our Food 7 Beverage Management.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giles an assistant manager made sure that we were welcomed and had a beautiful birthday. In fact all staff were great. Really made my wife’s birthday. Excellent aces to the McDowell monuntain trail system. Beautiful views of Fountain Hills. Pool and fitness center could not be better. Enjoyed the pickleball as well. All in a enjoyable experience
Stayed 4 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Donald, We are so happy to hear that you and your wife enjoyed the visit for your wife's birthday celebration. We're thrilled to hear you enjoyed your stay and got to take advantage of all we have to offer from Pickleball to world class hiking. We hope to see you again at the ADERO soon.

8/10 Good

DeLana

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Delana, Thank you for the review. Please come and see us again soon so we can turn that score from a 4 to a 5!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin on 26 Mar 2024
Hi Eric, Thank you for the review. Always nice getting a 5 out of 5!

6/10 Okay

Lyndsey

Travelled with family and small children
Liked: Cleanliness, amenities
The views and lobby area are very nice.
Stayed 3 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Lyndsey, Thank you for the feedback and we hope to see you again to turn that 3 into a 5!

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin on 26 Mar 2024
Hi Renee, Thank you for the review and we hope to welcome you again soon to turn that 4 into a 5!

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were concerned because of some poor reviews in the months prior to our stay. We were so delighted with the property, room, and the staff. A beautiful resort with responsive and competent staff.
Stayed 2 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Arnie, Thank you for taking the time to post such a nice review. Thank you for taking the time and we hope to see you again soon!

10/10 Excellent

Ismael, TUCSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin on 26 Mar 2024
Hi Ismael, Thank you for the 5 out of 5!

8/10 Good

Kerrie

Liked: Cleanliness, property conditions & facilities
Room was not bad, but 6th floor doesn't allow for the darkness you need to see stars as they boost for a dark skies location and a mechanical buzz is noticeable ALL NIGHT LONG. Spa facilities were sub-par but massage artist was GReat. More if a high end hotel than resort feel.
Stayed 6 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Kerrie, Thank you for the feedback and we will be sure to address this with our Engineering team. Again, thank you for providing us with the feedback, we really appreciate it and will certainly follow up accordingly.

10/10 Excellent

Pei Wen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High ceiling and roomy.
Stayed 3 nights in Mar 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Pei Wen, Thank you for the feedback. We hope to see you again soon!

6/10 Okay

Leroy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service at upscale restaurant was horrible and food was cold. Not even busy on a Thursday night
Stayed 1 night in Feb 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Leroy, I am so sorry to hear about the experience with our Food & beverage team. I will certainly notify the management team of your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views, quiet and great food. Perfect for a romantic getaway. A couple of misses on room service, but nothing major. Difficult to get cabs/uber to get into town, so you will want to reserve ahead of time.
Stayed 4 nights in Feb 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Michael, Thank you for the feedback and we agree that this resort is perfect for a romantic getaway. We hope to welcome you back for another one soon.

2/10 Terrible

Christina M

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was overworked and complained, out loud, to guests, as they should have. I heard, "I have no clean glasses to serve guests." One manager was rude to his staff. The wait was terrible. 20 mins for a drink?! Several staff members complained to me about a manager that was touching his staff. A woman that I was at the pool with said this same manager said to her very inappropriate things that I can't write on this review. I will never return to this resort, which is sad because the view is beautiful and the staff deserve more.
Stayed 3 nights in Feb 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Christina M, I am so sorry to hear that your experience was sup par. i would like to make myself available if you wish to discuss your stay in further detail.

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2024
Response from Kevin on 26 Mar 2024
Hi Lisa, thank you for taking the time to write a positive review.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Adam, Thank you for the great review.

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most relaxing, best view, fabulous hiking
Stayed 1 night in Jan 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Melinda, We're thrilled to hear you enjoyed the property. We still have a few more months of nice weather. We look forward to welcoming you back.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Beautiful views.
Stayed 6 nights in Jan 2024
Response from Kevin Holtzman on 26 Mar 2024
Hi Debra, thank you for providing us with the feedback. We agree, the views are beautiful.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views!
Stayed 4 nights in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Jan 2024

4/10 Poor

CLINTON, Bixby

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice hotel but dated. Shower drain kept backing up. Had to call front desk for everything including to have the room cleaned. Asked front desk for robes, they showed up almost 2 hours later. Room next door had room service plates sitting outside for over 24 hours. Ate at the bar one night, had to ask manager for spoon and napkin after my soup was delivered. Manager had a napkin she was carrying around doing who knows what with, she proceeded to give the napkin and said “here have mine” and walked off to get me a spoon. Limited food menu in main dining room. Only had one wait person working breakfast until a second wait person finally showed up. Waitress said you can’t fire them for showing up late because late is better than not at all. Definitely not worth $400 night. Beautiful property and views though.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing place to stay.
Stayed 2 nights in Jan 2024

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Roger

Stayed 3 nights in Jan 2024

8/10 Good

mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

william

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Arielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property views were gorgeous! Lorenzo was an excellent bartender! The amenities were great!
Stayed 3 nights in Dec 2023

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location and view from the hotel are amazing. The hotel has potential to be really great but it seemed like the staff weren’t up to the task of making the place a 5 star. In our room the fireplace didn’t work and there was nothing they could offer but a room without a view and fireplace on the other side of the resort. They did give us a coupon for the continental breakfast for 2, compensation. They did eventually move us to a comparable room the next day. I had to go to the lobby desk as I called and after waiting 10 minutes on hold, I hung up and decided to ask in person about the options for another room. They didn’t call and offer it up, I had to go ask for a move. I ordered fries and a sprite for my son at the pool, took an hour to get the fries after asking a couple of times where they were. It seemed like there was a lack of leadership to direct the younger staff on hand.
Stayed 2 nights in Dec 2023

10/10 Excellent

Liesl

Stayed 3 nights in Dec 2023

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firat of all, the facility is beautiful and we're very satisfied with stay. It has a nice ambience. Parking and check-in were very efficient, seamless and trouble-free, which was much appreciated. The room was very clean and we could tell the staff took pride in what they do. Again, very satisfied and would not hesitate to stay here again, and probably will.
Stayed 1 night in Dec 2023

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing refreshment
Stayed 1 night in Dec 2023

8/10 Good

Jerry

Stayed 2 nights in Dec 2023

10/10 Excellent

Shanina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my experience here. Thank you.
Stayed 2 nights in Dec 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the amazing views from so many different viewpoints. Our balcony felt private enough to enjoy the serenity. The restaurant dining by the expansive windows and the outdoor pool and hot tub area also had great views. The spa was very nice and our facials were a great experience. The highlight for us, though, was the very kind woman who brought room service. When she learned we were celebrating our 40th anniversay, she had a lovely gift put in our room. Icing on the cake! We spent time at the resort, and also went to some favorite places, like the Desert Botanical Garden and Fountain Hills park. We would recommend ADERO Scottsdale to anyone looking for a unique place to stay in the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to relax and rejuvenate!
Stayed 2 nights in Dec 2023

10/10 Excellent

Shirley

Stayed 1 night in Dec 2023

2/10 Terrible

Dylan

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Lorine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kevin Holtzman on 26 Mar 2024
Hi Loraine, We greatly appreciate the feedback. Tell your friends!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cielo restaurant had great menu options but were just off point a bit. Could improve food served.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean rooms that have nice balconies. Lots of tennis and pickleball. Beautiful pool. Definitely will be back!
Stayed 4 nights in Nov 2023

10/10 Excellent

Elizabeth, Winfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a little out of the way but worth it for the beautiful views. The room are spacious and comfortable. Everything is well designed here and we would stay here again.
Stayed 3 nights in Nov 2023