Ratings based on 713 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from West Des Moines, Iowa

Great hotel convienent to travel any where

Posted 26-Feb-2017
The staff was great and the breakfasts were incredible Easy access to I-60 to travel the entire phoenix area. stayed a week and wish it could have been more. Will definitely stay there again
5out of 5
Recommended
for Everyone
by A verified traveller

close to MD Anderson

Posted 25-Feb-2017
Pros: very clean very friendly near highway
The hotel was very clean and the staff very friendly. The location near highway was ideal. Did not have time to check out other hotel amenities, other than the breakfast which was good.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2017
Good location with excellent restaurants nearby in downtown Gilbert
Comment from Hotel Management
24-Feb-2017 by Chris Schilt General Manager, Hotel Management
Thank you so much for your kind remarks and the nice score on your survey. We have been working very hard to make every guest experience wonderful and it looks like we succeeded for you. Please come see us again.
3out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

It served the purpose

Posted 21-Feb-2017
Pros: Location was great and the beds were comfortable.
Cons: Could use updates.
The location was right where we wanted to be...close to family that lived in Mesa, fairly close to Mesa Gateway Airport and price was reasonable. The rooms were small, the breakfast was adequate but nothing fancy. The beds were comfortable. Great location. The front desk staff were very friendly. It served the purpose.
Comment from Hotel Management
22-Feb-2017 by Chris Schilt General Manager, Hotel Management
Ms. K, I am sorry that we proved only an adequate stay for you. We are working very hard to make every guest experience praiseworthy and I am sorry we didn't wow you at all during your stay. I hope you will try us again. We need a second chance to make a better impression!
4out of 5
Recommended
for Everyone
by A verified traveller

Good overall but 2 issues

Posted 19-Feb-2017
Needs better insulation.. can hear everything from pool area and hallways Hot water not working one day... Breakfast was good Staff were good
Comment from Hotel Management
20-Feb-2017 by Chris Schilt General Manager, Hotel Management
Gerry, I am so sorry that the noise level in our hotel was disturbing. We should have been patrolling the grounds to make sure we kept the noise to a minimum. We know noise distracts from the guest's experience and we should have done a better job of controlling it.
5out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Great price Great location

Posted 13-Feb-2017
Being in our 70s we aren't to savy when it comes to printing airline tickets etc The wonderful staff printed our boarding passes for us. We had asked for a local place where we could do this and they took it upon themselves to help us out! They don't realize how much worry we stopped having by doing that. We were so grateful for that and think that was the nicest thing one could do for someone our age! Our room was so nice and all the amenities made it perfect! Definetly will recommend your place to everyone going to Mesa..
Comment from Hotel Management
13-Feb-2017 by Chris Schilt General Manager, Hotel Management
Marie, thanks for posting such nice comments about our hotel on social media. We know that 80% of all travelers look to social media before making a decision where to stay, so it is so important we have great review like this one for them to see. Glad we made your stay worry free and enjoyable.
5out of 5
Recommended
for Everyone
by A verified traveller from Saskatchewan, Canada

Excellent location. Easy access to freeway

Posted 03-Feb-2017
Great bed. Good breakfast. Very accommodating staff.
Comment from Hotel Management
03-Feb-2017 by Chris Schilt General Manager, Hotel Management
Thanks so much for this great review. We appreciate the good scores and look forward to having you stay with us again in the futures.
4out of 5
Recommended
for Everyone
by A verified traveller

Way stop on a trip

Posted 25-Jan-2017
Pros: Located within walking distance to my favorite restaurant: Black Bear Diner
Cons: Keep smokers off the walkway to the rooms
Design is good, though the smokers seem to feel they can stand in front of my room and let their smoke waft through my HVAC unit into my room, despite they signed an agreement not to smoke.
Comment from Hotel Management
25-Jan-2017 by Chris Schilt, General Manager , Hotel Management
Thank you for staying with us. We really appreciate your feedback and we are glad that you like our location. I love that restaurant too! We are sorry that you have experienced that issue, we are working really hard to fix that problem. Is there anything else that we can do to make your future stay with us superior? Hope to see you back soon!
5out of 5
Recommended
for Everyone
by A verified traveller from h

Nice hotel, close to Gateway airport ( 20 mins).

Posted 21-Jan-2017
Manager called the night before to see if we had any special requests which was different and nice. Text us during our stay reminding us to contact the front desk if we needed anything
Comment from Hotel Management
26-Jan-2017 by Chris Schilt, General Manager , Hotel Management
Good morning, thank you for choosing Best Western Plus Mesa. We really appreciate your feedback and we are glad that you enjoyed staying at our hotel. Communication is really important to us and we are glad that you are acknowledging it. Please don't hesitate to let us know if there is anything else that we can do to make your future stay with us superior? Hope to see you back soon!
3out of 5
Recommended
for Everyone
by A verified traveller from 東京

利用者が多く大きなベストウェスタン

Posted 16-Jan-2017
活気のあるホテルでした。周りに学生さんのスポーツ施設が多いのか毎日色々なスポーツの学生さんや親御さんが沢山利用されていて、とても活気がありました。スタッフの方々も対応良く滞在しやすいホテルでした。お客さんが多いせいかwifiは絶望的に繋がりにくいですね。早朝ロビーでなら繋がりました。キングベッド1台のstudioroomの予約だったせいか部屋が建物の端っこでとても狭かったです。清掃がホテル全体で行き届いていない様子が残念でした。朝食メニューは豊富でした。