Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Not good

Posted 26-Sep-2016
His was a terrible stay my wedding ring came up missing,the bath tub stopped up,the mirror on the door was broken.TERRIBLE!
1out of 5
by A verified traveller from Texas

Black mold; insufficient staff; problem lights

Posted 13-Sep-2016
Pros: The friendly night clerk did the best she could, being the only person there at night.
Cons: Housekeeping. Staffing at night.
Discovered black mold/terrible odor in bathroom after unpacking in room; had to move all my heavy luggage by myself to a 2nd room; after settling in and turning out the lights, discovered that the ceiling light fixture would not stay off - flickered on every 3 seconds; Management refused to make any price adjustment in the morning because I had purchased my ticket through Expedia.
5out of 5
by A verified traveller

Nice and quiet hotel

Posted 11-Sep-2016
We had an issue at home that we couldn't stay there. We never stayed at the Best Western Plus being a resident here. With all the stress of our situation, we were in a quiet room which was very comforting.
3out of 5
by A verified traveller from Cheyenne

Disappointed

Posted 10-Sep-2016
The staff at the front desk were pleasant and friendly. The room was good, except for the ice in the refrigerator. The breakfast was ok, but the food wasn't kept warm enough. We checked in on a Saturday. By Monday night our room had not been cleaned at all. I went to the front desk and asked for towels and asked that at least to have the trash emptied the next day. Tuesday and Wednesday the room was cleaned. Wednesday the air conditioner was left at 56 degrees by the cleaning staff. It was freezing when we returned to our room that night. We had left the air conditioning at 70 degrees. We had long work days and didn't need the extra frustration of room issues.
4out of 5
by A verified traveller

Close to freeway

Posted 21-Jul-2016
This was the second time that i stayed at this hotel. It was better this time then the last time.
5out of 5
by A verified traveller from Phoenix

Nice and clean

Posted 03-Jul-2016
I like the hotel. Clean and spacious. Check in was slow. I would recommend it to other people
5out of 5
by michael

This traveller left a rating score only Posted 01-Jul-2016 on Hotels
4out of 5
by A verified traveller from los angeles

Nice and decent

Posted 27-Jun-2016
Nice hotel. Have stayed here twice when visiting Mesa, AZ. Front desk staff was great. Especially a red head white girl. She was super cool. Good job!
2out of 5
by Brett from St. Paul, MN

Clean hotel if you just need a place to sleep

Posted 26-Jun-2016 on Hotels
Good if you just need a place to sleep. Stayed a week. 1/2 the ice makers were broken with no effort to fix them. Cable has the east coast feeds for tbs and tnt.
5out of 5
by Rachel from DENVER

Posted 22-Jun-2016 on Hotels
The service was friendly and flexible.Comfort and cleanliness was great..the beds were very comfortable!!In the Arizona sun it was nice to chill out in the A/C room!!