Lobby

Reviews of Econo Lodge

2 out of 5
Econo Lodge
320 W State St, Phillipsburg, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 144 reviews" "
Rating 8 - Good. 58 out of 144 reviews" "
Rating 6 - Okay. 12 out of 144 reviews" "
Rating 4 - Poor. 4 out of 144 reviews" "
Rating 2 - Terrible. 1 out of 144 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello David,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another great experience at our hotel.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe stay!
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Brooke,We are amped to hear that you had a positive experience regarding the cleanliness and safety during your stay with us. Our team works hard to ensure a comfortable environment for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Joseph

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Ended up having problems getting here. Finally got here at 11pm and then was lectured several times during the check in process about how late it was and “not sure if we are still open, it’s so late.” Then was told next time I needed to call because check in was 8-830 max”. Well I guess there won’t be a next time. Sorry to bother you to do your job.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Joseph, We apologize for any inconvenience you experienced during check-in. Guest feedback is valuable, and we will address your concerns with our team. Your comments will help us improve our services for future guests.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was inadequate to say the least but property was well kept and clean. Would stay there again.
Stayed 1 night in Dec 2023
Response from Manager on 26 Jan 2024
Hello Andrew,Thank you for sharing your feedback with us. We are delighted to hear that you found our property well kept and clean. However, we apologize if the breakfast did not meet your expectations. We appreciate your understanding and look forward to welcoming you back in the future.

10/10 Excellent

Tammy

Travelled with partner
The checkin person was so very nice
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Tammy,Thank you for your feedback regarding the pleasant experience you had with our check-in staff. We strive to provide exceptional customer service and it is great to hear that they made a positive impression on you during your stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Joseph

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in the middle of Kansas!
We have stayed here several times, major improvements have been done since our last visit, it is under new ownership and they are very nice people. We recommend a stay!
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Joseph,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you have noticed the major improvements we have made since your last visit. Our new ownership is dedicated to providing exceptional service, and we appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent service. No parking for trailers and tractor trailer rigs available.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Jay,Thank you for your feedback! We apologize for any inconvenience caused by the lack of parking for trailers and tractor trailer rigs. We appreciate your patronage and hope to welcome you back soon.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, clean, covered stairs to upper level. Didn't like ice machine was in office and locked.
Stayed 1 night in Jun 2023
Response from Manager on 16 Jun 2023
Hi Paula,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the ice machine that is not made available, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 Excellent

Sammy, Otis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietors were friendly and quite helpful.
Stayed 1 night in Apr 2023
Response from Manager on 2 May 2023
Hello Sammy,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

JoEtta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Because of a death in my family, we needed to be in town for five nights. We have stayed in this motel every year for many years and they have been very good to us.
Stayed 5 nights in Mar 2023
Response from Manager on 4 Apr 2023
Hi JoEtta,Our sincere condolences. We appreciate you taking time to rate it. It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously. It is heartwarming to hear of how our efforts to give you a great experience, filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We take your feedback to heart as we are continuously looking for ways to improve our guest satisfaction. We appreciate your loyalty and look forward to your future visits and hope to give you a wonderful experience once again.

8/10 Good

Melissa

Stayed 1 night in Feb 2023
Response from Manager on 7 Mar 2023
Hello Melissa,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Manager on 30 Dec 2022
Hello Connie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very convenient to where we needed to be. Room was very clean and fresh smelling. Staff was very helpful.
Stayed 1 night in Dec 2022
Response from Manager on 30 Dec 2022
Hello Michael,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and room. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Expensive Stay for Cheap Service
The bed was way too high, i don't see how anyone can get up on a bed that high, but i made it work. Also, we stayed over Christmas night and they did not treat any of the iced over areas on the sidewalk or parking lot..very dangerous. We also heard from another customer that they didn't have any extra toilet paper in the room & what they did have was just a little bit left on the roll, so they had to go ask for more and they had just checked in!! They are also always higher in cost than the other 2 hotels in town.
Stayed 1 night in Dec 2022
Response from Manager on 28 Dec 2022
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed as well as our parking. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Kevin, Prairie Village

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room, very nice and comfortable.
Stayed 1 night in Dec 2022
Response from Manager on 11 Dec 2022
Hello Kevin,Thank you for sharing this honest review and feedback about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on 6 Aug 2022
Dear Guest, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

William

Liked: Cleanliness, staff & service
We were pleasantly surprised. As an older looking Drive-up motel we were hesitant but our room was beautiful. Remodeled, clean, and a comfy bed. Overslept and missed breakfast. We’d stay there again.
Stayed 1 night in Jul 2022
Response from Manager on 15 Jul 2022
Hello William, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and also our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

RAY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
Very clean, comfortable and especially good service. Would highly recommend.
Stayed 2 nights in Jun 2022
Response from Manager on 9 Jun 2022
Hello RAY, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our service. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Karen J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.
Stayed 1 night in Apr 2022
Response from Manager on 27 Apr 2022
Hello Karen J., We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was old and the second level room above me was extremely noisy. People above me walked and moved until 1:00 AM in the morning. Their floor was so noisy I could hear every step and it kept me awake. They then woke up at 5:00 AM and walked all over the room so noisy it woke me up so I only got a 4 hour sleep. A bad facility.
Stayed 1 night in Apr 2022
Response from Manager on 5 May 2022
Hello Michael, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room and your comments about our facility. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Douglas, Rio Rancho

Stayed 1 night in Mar 2022
Response from Manager on 5 Jun 2022
Hello Douglas, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 17 Feb 2022
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manager on 12 Nov 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Dave

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay while in the area.
Stayed 1 night in Oct 2021
Response from Manager on 3 Oct 2021
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable except toilet was low, even though we are both short.
Stayed 1 night in Sep 2021
Response from Manager on 2 Oct 2021
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and comments about our toilet. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise in Kansas!
Very updated and very clean. Completely happy with our stay.,
Stayed 1 night in Sep 2021
Response from Manager on 29 Sept 2021
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and
Stayed 1 night in Sep 2021
Response from Manager on 17 Sept 2021
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Manager on 12 Dec 2021
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud
Everything was fine except for highway noise coming into my room all night.
Stayed 1 night in Sep 2021
Response from Manager on 6 Sept 2021
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room. Please do come see us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Staff was very friendly and accommodating.
Stayed 1 night in Sep 2021
Response from Manager on 5 Sept 2021
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and checked in with us after we had questions about the AC. Super clean, with comfy beds & pillows.
Stayed 2 nights in Aug 2021
Response from Manager on 20 Aug 2021
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and great service
The rooms were very clean and the service was exceptional. The beds were so comfortable. We would definitely stay there again when passing through.
Stayed 1 night in Jul 2021
Response from Manager on 25 Jul 2021
Thank you for sharing this honest review and feedback about our service. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Manager on 26 Jul 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

8/10 Good

robert g

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value & service
Family run and friendly staff. Comfortable room and basic breakfast. Quiet and convenient location.
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our location. Please do come see us again.

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on 22 Jun 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff super friendly. Very clean. Comfortable bed.
Stayed 2 nights in Jun 2021
Response from Manager on 21 Jun 2021
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older property it appeared to be well kept up. My room was clean and comfortable. It is located on the State Highway and within a short distance to the eateries and gas/convenience stores in Phillipsburg.
Stayed 1 night in Jun 2021
Response from Manager on 21 Jun 2021
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Tami

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice small town hotel
Located in a small town, it looks a bit outdated on the outside. However, the rooms have been updated and were very nice and clean. Nothing fancy but we would stay again.
Stayed 1 night in Jun 2021
Response from Manager on 16 Jun 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Manager on 22 Jun 2021
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very nice staff. Exactly what we needed
Stayed 3 nights in May 2021
Response from Manager on 25 May 2021
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, outside kind of comes off a little sketchy but very pleased with service and staff and breakfast!
Stayed 1 night in May 2021
Response from Manager on 28 May 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even nicer than expected
Very pleased with EconoLodge in Phillipsburg, where we stayed before heading to the Nicodemus National Historical Park. The rooms are very modern for a small town off the beaten path. Very friendly check in and nothing but excellent service throughout our visit. Would gladly stay here again during a future visit.
Stayed 1 night in May 2021
Response from Manager on 25 May 2021
We appreciate your rating of our hotel and the feedback you have shared pertaining to our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2021
Response from Manager on 23 May 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean overall just outdated. Walls really thin. Could hear everything neighbors said. Seemed over priced fro accomadations.
Stayed 2 nights in May 2021
Response from Manager on 12 May 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed in many small town hotels and motels, and they feel that way. The conditions of the rooms and the updates are comparable to large city accommodations.
Stayed 1 night in Apr 2021
Response from Manager on 30 Apr 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our updates. Please do come see us again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Better than ok!
Better than Ok. Would stay there again if necessary. Small town so not many options. Clean but older facility. Minimum niceties but glad it was available, we were tired. Very friendly staff. Not full vacancy but still ended up right next to a family with noisy kids (no problem with that, kids are supposed to have fun traveling). But would have been nice to have a quieter room to relax and sleep better.
Stayed 1 night in Apr 2021
Response from Manager on 27 Apr 2021
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and also our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A OK!
Everything was fine!
Stayed 1 night in Apr 2021
Response from Manager on 14 Apr 2021
It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2021
Response from Manager on 19 Mar 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and quiet. Had a slight problem with the tv whuch was quickly fixed. There was no continental breakfast as stated. They had packaged buns. For sunday morning it would have been nice to have something else as there was no place in town open for breakfast that i could find.
Stayed 1 night in Feb 2021
Response from Manager on 5 Mar 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast and also our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
It was winter and stayed on a road trip to Colo. The room was very clean & comfortable, but heat had been turned off prior to our arrival, so took a while to warm up. Good shower & good coffee at the breakfast. Would stay again.
Stayed 1 night in Jan 2021
Response from Manager on 4 Feb 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast and comments about our shower. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.