There was not heat in our room, even though philadelphia is a cold city.
The halls and the elevator are very narrow and I couldnt enter with a stroller to the elevator. In addition, we ask to pay in cash, the manager sad "no problem, you can do it tomorrow", the next day, the same manager said he cant do it, without check or apologize. And in the end the they charge the both of our rooms with the same credit card we fill during booking. And not with the 2 credit card we ask and gave them in check in, after they insist they must see the credit card in order to bill them.
More over, our 2 room were in 2 diffrent floors although we order in advance.
We feel that beside its location, the hotel dont have anything speciel to offer, and the price really too expensive compare to the staff you get.
Comment from Hotel Management
12-Apr-2018 by Manager, Hotel Management
Thank you for sharing this honest review and feedback about our staff and location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.