Ratings based on 1,267 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from MD

Recommendable hotel near City Hall

Posted 13-Jan-2017
Pros: The staffs were nice, atmosphere was good, quiet place to stay in, and pretty close to sightseeing locations.
Cons: A little dusty room and hotel lobby and hall smell full of marijuana.
Overall, the hotel experience was good but I felt the price of hotel was too expensive.
Comment from Hotel Management
17-Jan-2017 by Manager, Hotel Management
Your comment on the price is noted, thank you for sharing your thoughts. Your feedback will be forwarded to our management for reference. We appreciate your review.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jan-2017
Great location to our concert venue. Nice staff. Easy to find and easy parking
Comment from Hotel Management
17-Jan-2017 by Manager, Hotel Management
Thank you for your review, and your kind remarks on your experience here in our hotel. I am very happy to hear that we met your expectations on the quality of service we provide. We look forward to serving you again.
2out of 5
by A verified traveller

Hotel has no compassion

Posted 13-Jan-2017
We come to philly to see a doctor for our son with retinoblastoma. We booked 2 nights only needed one. They denied our refund. We booked here to save some cash since we are here often from Michigan. Now we are out $150. Thanks for nothing
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2017
good center city location, reasonably priced, friendly efficient staff and clean comfortable rooms
Comment from Hotel Management
09-Jan-2017 by Manager, Hotel Management
thanks
5out of 5
Recommended
for Everyone
by A verified traveller from Pocono Pines, PA

Wonderful Hotel!!! You will not be disappointed!!!

Posted 26-Dec-2016
Pros: Everything!!! The staff was awesome! His Orthopedic friend (staff member) told my husband if he should need anything to let him know!! Beautiful Group
Cons: Nothing! Just hold on to the VERY kind,compassionate front desk staff they should be highly commended for what they did for my husband. Awesome People
Location: Location is a plus, Lots to do if you do not mind walking, We will definately be back this summer to do more of the Reading Market Place..and the Zoo.
My husband was scheduled for surgery at Meth.Hospital in Philadelphia on 12/14/2016. We decided to go a day earlier and stay over night, in case of bad weather. We arrived at the hotel a little later than planned and a very nice young gentleman was very cortious, and even went above and beyond to help us get rates for the following night due to his surgery being scheduled so late in the afternoon. Our room was immaculate, beds were so comfortable. And the nice young man even helped us with loading up our luggage and taking up to the 3rd floor for us, do to me being disabled and my husband had no use of his right extremities. ( I would also like to add that a very nice young woman after horrendous time with Expedia came to our rescue, Expedia failed to tell us it was an additional $34.00 to park our car. I am thinking her name was Alexis. After all was said and done the nice young man suggested a great place to have a nice dinner. It was so nice of him to do so. When we returned to the hotel he was gone, but once again we were greeted by a wonderful young man who is also a Orthopedic by day and works the night shift. His concerns regarding my husbands condition were very helpful and offered any advice we made need in regards to his surgery he told us to "Just ask". He also made sure we had enough water and soda to take to our room. The next morning we went to the lobby to get coffee and the Orthopedic gentleman was still on an reassured my husband everything would be fine.
Comment from Hotel Management
30-Dec-2016 by Guest Relations Manager, Hotel Management
Dear Joanie, It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We will make certain your next visit will b as enjoyable. Thank you for staying here with us.
4out of 5
Recommended
for Everyone
by A verified traveller

Great room at affordable price

Posted 23-Dec-2016
It was a great over night stay at the 4 Points spacious rooms amazing staff
Comment from Hotel Management
30-Dec-2016 by Guest Relations Manager, Hotel Management
Dear guest, I am pleased to learn that you enjoyed the value and the quality of our accommodation. Thank you for staying here with us, we will do our best to make your next visit a better experience. Kind regards.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice spur-of-the-moment choice

Posted 20-Dec-2016
Pros: The staff was extremely friendly and accommodating. The bed was super comfortable. The decor was pleasing.
Cons: The door swung into the bathroom and there was very little attention to keeping the area clean behind the door (dirty floor, hair on the floor).
Location: The hotel is right across the street from the convention center but a 1 to 2 block walk to anything else; at night, it's a lonely walk.
We live about 20 miles from Philadelphia and were enjoying Christmas shopping at the Christmas Village followed by dinner. We were having such a good time when we realized, "hey, we don't have to rush home to anything!" We found Four Points with a quick Expedia search and within just a few minutes, our room was booked. It was an 8 minute walk to the hotel from the Christmas Village. The room was very tiny but adequate and included 2 complimentary bottles of water and a coffeemaker (the coffee was very good!). I was surprised that our room had no magazines about the city/things to do in the area, nor was there a hotel information book. For us, it was not a big deal because we are locals and were just spending one night, but I imagine it would be frustrating for an out-of-towner. That being said, the staff at the front desk was very friendly helpful, and knowledgable. There was a little bar/dining area next to the lobby that was very inviting; we enjoyed a tasty late-night snack and drink there before finally retiring for the night. In the morning, there was a coffee station next to the front desk. Our room was pre-paid, but we requested a receipt for our incidental purchases at the bar which the gentleman at the front desk immediately printed out for us before we left.
Comment from Hotel Management
22-Dec-2016 by Guest Relations Manager, Hotel Management
Dear guest, We welcome candid comment from our guests. Your feedback will not go unnoticed, I assure you that our management team will carefully look into your review for corrective measure. Thank you for sharing your thoughts.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016
Convenient for the purpose of our stay. Reasonable price for last minute booking. Thought the room was a little small but it wasn't a new York type of small. Make sure you budget for $25-$34 per day in parking. There are no discounts in the parking lot outside. Within walking distance to many things.
Comment from Hotel Management
19-Dec-2016 by Guest Relations Manager , Hotel Management
gmom, We are so glad to hear from you and to learn that we were able to give you a pleasant experience. Thank you for your feedback and we are happy our location was conveniently located for you to walk and enjoy the area. We hope to have you back as a guest when you return to the area.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel. Close to City Hall

Posted 09-Dec-2016
Broiler made very loud noise every time Heat comes on.
Comment from Hotel Management
19-Dec-2016 by Guest Relations Manager , Hotel Management
Dear Guest, Thank you for choosing to stay with us and share your experience. We are sorry for the noise when the heat came on and that it was an issue for you. We hope to have a chance to serve you again with a future stay.
2out of 5
by A verified traveller

Dirty and needs maintenance

Posted 05-Dec-2016
dirty carpet, dirty walls, dirty grout, water leaking from light in shower, can only assume it was coming from the shower above. YUCK!!
Comment from Hotel Management
19-Dec-2016 by Guest Relations Manager , Hotel Management
Dear Guest, We are disappointed to learn we did not meet your expectations and thank you for taking the time to share. We work hard to meet the many different needs of our guests and we are sorry to have fallen short during your stay. We will work to fix the issues you experienced and hope to have you back for a better stay next time.