Ratings based on 1,105 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Grass Valley,CA

Good downtown location, but no parking.

Posted 20-May-2016
Pros: Nice and clean, friendly staff.
Cons: Add a parking lot.
Location: Fairly close to the city center, within walking distance of several restaurants.
I stayed here during a business trip, and I needed a car to get me to the location where we were installing new equipment on transit busses. I used the lot across the street, but the parking costs there were outrageous.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Hello Jeff, Thank you very much for your feedback. I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I assure you that we will do our best to ensure that your next stays with us will be worthy of a high rating.
4out of 5
by A verified traveller from DC

Great location

Posted 19-May-2016
Pros: Friendly staff.
Cons: Offering coffee.
Location: Chinatown. Authentic Chinese food.
we stayed here for one night. The hotel is in Chinatown. If you plan to explore Chinatown, this is a perfect hotel.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Hello Jack, Thank you very much for your review. We appreciate your high rating of our hotel, though I do apologize for any inconveniences that you experienced and I hope that your next visit will be even better.
4out of 5
by A verified traveller from New York, NY

Comfortable, very close to the convention center.

Posted 06-May-2016
Nice comfortable, newly renovated room. Friendly staff, good food in restaurant. Next door to convention center.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Hello Kelly, Thank you so much for your comments regarding our staff service, accommodations, and facilities. I hope that we can provide you again with an exceptional hotel experience on your next trip to the area.
3out of 5
by A verified traveller from Northern Virginia

Skimpy amenities; uncomfortable neighborhood.

Posted 01-May-2016
Pros: Hotel staff was polite and responsive.
Cons: Noted in "experience" description.
Location: Most historical activities we were interested in seeing were in walkable distance. Would not recommend walking alone in hotel immediate neighborhood.
Though you have no control over the neighborhood, that vagrants were as plentiful as they were made our stay uncomfortable while out and about in the neighborhood. Breakfast was awful: We ordered the healthy egg white omelette and it was tasteless and greasy. Canned, not fresh fruit. Toasted English muffin required a second run in the toaster and it was still not at all toasted. Server did not recognize what "toasted" was, though she was polite and tried to correct. No cream available for coffee, only milk. Better to not offer a hot breakfast if the simple basics cannot be offered. $15 extra for an in-room refrigerator is absurd. Furnishings and carpet were worn and needed refurbishment or replacement. Service in general was adequate.
Comment from Hotel Management
25-May-2016 by Guest Relations Manager, Hotel Management
Dear Guest, It is disheartening to hear that we were unable to meet your expectations during your stay with us. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. I hope that you will give us another chance and provide you with the hotel experience that you deserve.
5out of 5
by A verified traveller from indianapolis indiana

Nice

Posted 11-Apr-2016
Nice hotel , good location. Lots of things within walking distance.
Comment from Hotel Management
29-Apr-2016 by Guest Relations Manager, Hotel Management
Hello Brian, It is wonderful to hear that you enjoyed your stay and you found our location convenient. We will do our best to make your next visit another fine experience. It would be a pleasure to hear from you again. Kind regards.
3out of 5
by A verified traveller

Posted 09-Apr-2016
Hotel staff was great beds looked like they was thrown together. Parking was horrible hotel doesn't offer parking if you park on street you take a changes of getting a ticket also parking lot across street charges thirty dollars for overnight. Hotel really needs to partner up with them for a discount for guess
Comment from Hotel Management
29-Apr-2016 by Guest Relations Manager, Hotel Management
Dear guest, We appreciate your time in bringing your candid assessment on your experience at our hotel. Your comment about the bed will be shared with our housekeeping for reference and corrective measure. I assure you that we will work hard to further improve our services. Your feedback on the parking area is noted and will be submitted to our management for evaluation. Thank you for your insightful feedback.
4out of 5
by A verified traveller from London

Nice place, scary knocking

Posted 09-Apr-2016
My first night here I was woken at 4am by someone shouting and knocking at my door. Bit scary. Otherwise, great stay - helpful and friendly staff! Shower design leaves a little to be desired as it leaked really easily. Maybe a seal round the door would be enough?
Comment from Hotel Management
30-Apr-2016 by Guest Relations Manager, Hotel Management
Hello Kate, I sincerely apologize for the discomfort you experienced, your concern about the disturbance will be verified. I regret that this was not addressed by our staff immediately. Thank you for letting us know. We appreciate your helpful notes on our bathroom, I will send request to check on the shower and have it fixed. It would be a pleasure to see you again.
5out of 5
by A verified traveller

Perfect for my wife & her elderly mother and me.

Posted 06-Apr-2016
Great location in central Philly. Really nice front desk clerk. Street meter parking available or large lot across the street for $30. Large room - 2 double beds and large bathroom. nice bar for watching the championship NCAA bball game.
Comment from Hotel Management
29-Apr-2016 by Guest Relations Manager, Hotel Management
Dear guest, Thank you for taking the time to share your experience with us. We appreciate your time in letting us know that you were pleased with our services and amenities. We will do our best to make your next visit a better experience. We hope to see you again. Kind regards.
4out of 5
by A verified traveller from New Jersey

quaint hotel

Posted 05-Apr-2016
Pros: can't think of anything i didnt like.
Cons: make the AC unit's in the rooms quieter
Location: walking distance to museums, land marks and great dining. was a perfect centrally located hotel for our stay.
was a great experience. bed was comfy, bathroom was nice and the shower was hot.
Comment from Hotel Management
29-Apr-2016 by Guest Relations Manager, Hotel Management
Hello Andy, I am sorry for the oversight on the condition of our AC unit. Your comment will be forwarded to our maintenance team, I assure you that this is addressed accordingly. We hope to have the opportunity to serve you again soon. Have a lovely day!
5out of 5
by A verified traveller from Sask, Canada

Hotel Downtown Philadelphia

Posted 04-Apr-2016
We had a great stay. All the staff were very friendly and helpful. Our room was a large size and was cleaned daily by the hotel staff. The hotel is within walking distance of Reading Terminal Market, the subway, Independence Hall & Liberty Bell and many shops & restaurants.
Comment from Hotel Management
29-Apr-2016 by Guest Relations Manager, Hotel Management
Dear Cathy & Michael, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so favorably. It was a pleasure reading your comment. We look forward to your next visit. We assure you of another fine, great value accommodation. Kind regards.