"Good but some reception staff needs improvement."
My check-in experience was erratic. There was some confusion over my reservation. There was no line at the check-in counter and after I had established eye contact with the male staff member, I went up to the counter. Out of nowhere, a female counter staff Informed me that it was not my turn! She had with her a hotel guest that she told the male counter staff member that was attending to me, to attend to the guest immediately. I surmised she was somewhat his senior. I waited next to the guest. When it was finally my turn, the male counter staff member was unable to locate my reservation. I had to exit the counter area, and go online to retrieve my reservation number. Fortunately I had a different staff member this time, who after I gave my name, located my reservation immediately without the reservation number. The check-in process took about 30 minutes.
The drainage in the shower area was slow, the outlet in the drawer near the coffee maker did not work. I told the counter staff about these when I checked out.
Traveller from TN
One World Hotel is a 438-room 5 star hotel located in the heart of Petaling Jaya which is only 15 minutes away from down town …More
I can recommend this hotel to my friends with one advice. I will tell them to make sure the room is on the non-smoking floor because there was astray in my "non-smoking room" and the room smelled smoke.
The excellent display of artwork and the amazing architectural features of Sunway resort set the scene for our stay.
The hotel itself is located at walk able distance from the Sunway theme park, the pyramid mall and a commercial street.
The theme park does cause some unwanted noise to come through into the hotel swimming pool area and to the rooms along the day.
We had an issue with the tour organized at the hotel counter, however the staff went above and beyond to sort it. With the concierge helpful attitude our problem was addressed properly and we were happy with the result. It is hard to find this kind of commitment, so the Sunway Resort gets my vote for service excellence.
The family room is with 2 rooms partitioned with a sliding door for privacy. Big bathroom but lacking water spray near toilet bowl. Plenty of shopping to do. Kids can enjoy ice skating, game arcade, movies.
Located just 11 km southwest of Kuala Lumpur is the most prosperous city in Selangor State, Petaling Jaya. Major landmarks include the Kota Darul Ehsan Arch, which is a symbolic boundary between Kuala Lumpur and Petra Jaya. Local attractions include the Wat Chetawan Temple and Kelana Jaya Lake Park. Authentic Malaysian shopping and dining experiences can be found on main streets, but for air conditioned, fast food mega malls, try the Sunway Pyramid Megamall or Mutiara Damansara. Dining options are numerous, as eating is a national obsession. Variety of Asian cuisines are served. Families enjoy the Sunway Lagoon Theme Park spanning 80 acres, fully equipped with a hotel and shopping mall.
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