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Response from Marco, General Manager on 15 Apr 2024
Thank you, John, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been our privilege to have you on board.We thank you for your priceless feedback, and your very kind words.We are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
The fridge didnt work, and when we had breakfast a loud manager came in and talked loudly on the phone it was not the tranquil holiday morning we envisaged.
Craig
Stayed 2 nights in Jan 2024
Response from Marco, General Manager on 5 Mar 2024
Thank you, Craig, for choosing to stay at the New Haus by the Hougoumont Hotel.I am sorry if my voice annoyed you during the breakfast time, at times the phone is a bit off an issue.I am not sure if you have reported the fridge issue to reception, we could have fixed it straight away.We thank you for your priceless feedback.We are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
I enjoyed my stay. The atmosphere of the facility is good and the staff were very friendly. The hotel is in an excellent position right near the restaurants.
Michael
Stayed 8 nights in Dec 2023
Response from Marco, General Manager on 5 Mar 2024
Thank you, Michael for choosing to stay again at the New Haus managed by the Hougoumont Hotel.It has been our privilege to have you on board each time.We thank you for your priceless feedback, your loyalty, and your very kind words.We are looking forward to welcoming you back soon to the New Haus by the Hougoumont Hotel.Best regards,Marco, General Manager
Response from Marco, General Manager on 5 Mar 2024
Thank you, Jane, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been our privilege to have you on board.We thank you for your priceless feedback.We are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
Very helpful and welcoming staff. Spacious comfortable room. Breakfast and bar over the road with some free snacks were much appreciated extras
Andy
Response from Marco, General Manager on 5 Mar 2024
Thank you, Andy, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been our privilege to have you on board.We thank you for your priceless feedback.We are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
Highly recommend Hougoumont as a hotel for your stay in Fremantle. Professional, friendly & awesome staff. Clean, tidy and awesome bed. Close to the Freo Strip, eateries and shops/markets. Will definitely be returning. Thank you
Carol
Stayed 1 night in Nov 2023
Response from Marco, General Manager on 13 Nov 2023
Thank you, Carol, for choosing to stay at the Hougoumont Hotel. We thank you for your priceless feedback. Your words are our best reward. We look forward to welcoming you back soon to the Hougoumont Hotel, just in the heart of Freo! Best regards, Marco, General Manager
Great location, friendly staff, would definitely stay again 😊
Shaun
Stayed 1 night in Sep 2023
Response from Marco, General Manager on 19 Oct 2023
Thank you, Shaun, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback and your very kind words.We are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
10/10 Excellent
Joseph
15 Oct 2023
Joseph
Stayed 1 night in Oct 2023
Response from Marco, General Manager on 18 Oct 2023
Thank you, Joseph, for choosing to stay at the New Haus managed by Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback and your very kind words.We are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
A welcoming sunset drink and cheese board was the start. A generous tasty breakfast was the finish.
Comfortable restful bed in a very clean room.
Robert
Stayed 1 night in Oct 2023
Response from Marco, General Manager on 11 Oct 2023
Thank you, Robert, for choosing to stay at the New Haus managed by the Hougoumont Hotel. We thank you for your priceless feedback. Your words are our best reward. We look forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel, just in the heart of Freo! Best regards, Marco, General Manager
Spent 1 night here with a friend. Room was very spacious and clean. The wine and cheese touch was great as was the continental breakfast. The only constructive feedback I can offer is to maybe have some milk available in the room as the coffee and tea making facilities are great.
Luciano
Stayed 1 night in Sep 2023
Response from Marco, General Manager on 15 Sept 2023
Thank you, Luciano, for choosing to stay at the New Haus managed by the Hougoumont Hotel. It has been a privilege to have you on board. We thank you for your priceless feedback. Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by Hougoumont Hotel. Best regards, Marco, General Manager
I couldn't connect to your internet and your staff member took the time and trouble to come to our room to help solve the problem, which she did. Excellent staff. Will recommend to many of our friends.
Ian
Stayed 1 night in Sep 2023
Response from Marco, General Manager on 15 Sept 2023
Thank you, Ian, for choosing to stay at the New Haus managed by the Hougoumont Hotel. It has been a privilege to have you on board. We thank you for your priceless feedback. Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by Hougoumont Hotel. Best regards, Marco, General Manager
8/10 Good
Alison
Travelled with partner
20 Aug 2023
Liked: Amenities
Very clean and minimalistic, comfy bed and great shower.
Only downside was that I booked with breakfast included but was told you don’t get free breakfast with Expedia unless you’re a silver member which is only in the small print.
Nonetheless a good stay.
Alison
Stayed 1 night in Aug 2023
Response from Marco, General Manager on 21 Aug 2023
Thank you, Alison, for choosing to stay at the New Haus managed by the Hougoumont Hotel. It has been a privilege to have you on board. I believe there is a little misunderstanding. All our Guests get a complementary tea and toast light continental breakfast from 7 am to 9.30 am and cheese and wine from 5 pm to 6 pm. We thank you for your priceless feedback. Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by Hougoumont Hotel. Best regards, Marco, General Manager
Great location, quiet rooms despite being close to South Terrace, clean and modern facilities. Would stay again.
Jo
Stayed 1 night in Jul 2023
Response from Marco, General Manager on 14 Jul 2023
Thank you, Jo, for choosing to stay at the New Haus managed by Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Your words are, indeed, our best reward and we are looking forward to welcoming you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
Response from Marco, General Manager on 5 Jul 2023
Thank you, peter, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Next time you will visit Fremantle please contact me, and we will explore together the many alternative options that we can offer you to enjoy our Fantastic city.Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
The property is very well situated to be able to walk anywhere in Fremantle. Close to restaurants, shopping and public transport.
We really enjoyed our stay.
Thank you
Bernadette
Stayed 1 night in Jun 2023
Response from Marco, General Manager on 5 Jul 2023
Thank you, peter, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Next time you will visit Fremantle please contact me, and we will explore together the many alternative options that we can offer you to enjoy our Fantastic city.Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
Windows you can open as required and very necessary in these Covid times, and Covid is with us for many years.
Brian
Stayed 1 night in May 2023
Response from Marco, General Manager on 18 May 2023
Thank you, Brian, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
Response from Marco, General Manager on 25 May 2023
Thank you, Betty, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by the Hougoumont Hotel.Best regards,Marco, General Manager
8/10 Good
Felicity
30 Apr 2023
Felicity
Stayed 1 night in Apr 2023
Response from Marco, General Manager on 2 May 2023
Thank you, Felicity, for choosing to stay at the New Haus managed by the Hougoumont Hotel. It has been a privilege to have you on board. We thank you for your priceless feedback. Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by the Hougoumont Hotel. Best regards, Marco, General Manager
Response from Marco, General Manager on 28 Apr 2023
Thank you, Peter, for choosing to stay at the New Haus managed by the Hougoumont Hotel. It has been a privilege to have you on board. We thank you for your priceless feedback. Your words are, indeed, our best reward and we hope to welcome you back soon to the New Haus managed by Hougoumont Hotel. Best regards, Marco, General Manager
Response from Marco, General Manager on 4 Apr 2023
Thank you, Vera, for choosing to stay at the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Your words are, indeed, our best reward and we hope to welcome you back soon to the Hougoumont Hotel.Best regards,Marco, General Manager
Response from Marco, General Manager on 27 Mar 2023
Thank you, Phillipa, for choosing to stay at the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Your words are, indeed, our best reward and we hope to welcome you back soon to the Hougoumont Hotel.Best regards,Marco, General Manager
10/10 Excellent
Geoffrey
6 Mar 2023
Geoffrey
Stayed 1 night in Mar 2023
Response from Marco, General Manager on 27 Mar 2023
Thank you, Geoffrey, for choosing to stay at the Hougoumont Hotel.It has been a privilege to have you on board.We thank you for your priceless feedback.Your words are, indeed, our best reward and we hope to welcome you back soon to the Hougoumont Hotel.Best regards,Marco, General Manager
We absolutely loved our visit. It was the first time and i was apprehensive at the start but from the courteous reception to the warm welcome in our room to the fantastic products for example, shampoo, conditioner and wash which i also purchased as i checked out it made my 60th birthday a weekend to remember. Thank you again.
Kathleen Margaret
Stayed 1 night in Feb 2023
Response from Marco, General Manager on 13 Feb 2023
Thank you, Kathleen, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been a privilege to have you on board.It is a pleasure to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.Best regards,Marco, General Manager
The Manager was exceptional. The bathroom products were amazing. Brilliant room and service. Location was excellent.
Joan
Stayed 2 nights in Jan 2023
Response from Marco, General Manager on 31 Jan 2023
Thank you, Joan, for choosing to stay at the New Haus Hougoumont Hotel.It has been such a pleasure to have you on board.It is our privilege to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.We look forward to welcoming you to the New Haus managed by Hougoumont Hotel, just in the heart of Freo!Best regards,Marco, General Manager
Response from Marco, General Manager on 12 Dec 2022
Thank you, Darren, for choosing to stay at the Hougoumont Hotel It has been such a pleasure to have you on board. Your feedback is priceless. We look forward to welcoming you back soon at the New Haus managed by the Hougoumont Hotel. Best regards, Marco, General Manager
8/10 Good
Michael
Travelled with family
19 Oct 2022
Liked: Cleanliness, staff & service
Location
Michael
Stayed 1 night in Oct 2022
Response from Marco, General Manager on 24 Oct 2022
Thank you, Michael, for choosing to stay at the New Haus It has been such a pleasure to have you on board. It is our privilege to assist Guests like you, we thank you for your priceless feedback. Your words are, indeed, our best reward. We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable. We look forward to welcoming you to the New Haus, just in the heart of Freo! Best regards, Marco, General Manager
Nice modern room with added extras like a coffee maker and good brand teabags. Easy to walk to restaurants and shops. Felt very safe and secure as I was on my own. Would stay again.
Catherine
Stayed 1 night in Sep 2022
Response from Marco, General Manager on 10 Oct 2022
Thank you, Catherine, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been such a pleasure to have you on board.It is our privilege to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.We simply love what we do.We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.We look forward to welcoming you to the New Haus managed by the Hougoumont Hotel, just in the heart of Freo!Best regards,Marco, General Manager
As usual this hotel stay was excellent the staff could not do enough to help with anything and everything. We would highly recommend this hotel
Nola
Stayed 1 night in Sep 2022
Response from Marco, General Manager on 10 Oct 2022
Thank you, Nola, for choosing to stay at the New Haus managed by the Hougoumont Hotel.It has been such a pleasure to have you on board.It is our privilege to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.We simply love what we do.We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.We look forward to welcoming you to the New Haus managed by the Hougoumont Hotel, just in the heart of Freo!Best regards,Marco, General Manager
Response from Marco, General Manager on 15 Sept 2022
Thank you, Timothy for choosing to stay again at the Hougoumont Hotel.It has been such a pleasure to have you back on board.It is our privilege to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.We look forward to welcoming you to the Hougoumont Hotel, just in the heart of Freo!Best regards,Marco, General Manager
4/10 Poor
Andrew
17 Aug 2022
Andrew
Stayed 1 night in Aug 2022
Response from Marco, General Manager on 15 Sept 2022
Thank you, Andrew for choosing to stay at the New Haus.It has been such a pleasure to have you back on board.It is our privilege to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.We look forward to welcoming you to the New Haus, just in the heart of Freo!Best regards,Marco, General Manager
Great staff. Great location. Great accomodation. Would recommend and come back again!
Anastasia
Stayed 7 nights in Jul 2022
Response from Marco, General Manager on 15 Sept 2022
Thank you, Anastasia for choosing to stay again at the New Haus.It has been such a pleasure to have you back on board.It is our privilege to assist Guests like you, we thank you for your priceless feedback.Your words are, indeed, our best reward.We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.We look forward to welcoming you to the New Haus, just in the heart of Freo!Best regards,Marco, General Manager
Enjoyed this property, its in a great location and close to everything. Would stay here again. Next time we know you have to ask for milk - found that out the hard way - but that's only a small thing. Lovely and clean. Enjoyed thankyou
Julie
Stayed 1 night in Jul 2022
Response from Marco, General Manager on 19 Jul 2022
Thank you Julie for choosing to stay at New Haus managed by Hougoumont Hotel.
It has been such a pleasure to have you on board.
It is our privilege to assist Guests like you, we thank you for your priceless feedback.
Your words are, indeed, our best reward.
We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.
We look forward to welcoming you to New Haus managed by Hougoumont Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager
Response from Marco, General Manager on 18 Jul 2022
Thank you Shaun, for choosing to stay at New Haus managed by the Hougoumont Hotel. It has been such a pleasure to have you on board. It is our privilege to assist Guests like you, we thank you for your priceless feedback. Your words are, indeed, our best reward. We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable. We look forward to welcoming you to New Haus managed by Hougoumont Hotel, just in the heart of Freo! Best regards, Marco, General Manager
8/10 Good
Chyong Shyuan
11 Jul 2022
Chyong Shyuan
Stayed 1 night in Jul 2022
Response from Marco, General Manager on 18 Jul 2022
Thank you Chyong Shyuan, for choosing to stay at New Haus managed by the Hougoumont Hotel. It has been such a pleasure to have you on board. It is our privilege to assist Guests like you, we thank you for your priceless feedback. Your words are, indeed, our best reward. We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable. We look forward to welcoming you to New Haus managed by Hougoumont Hotel, just in the heart of Freo! Best regards, Marco, General Manager
Response from Marco, General Manager on 18 Jul 2022
Thank you Kanji, for choosing to stay at New Haus managed by the Hougoumont Hotel. It has been such a pleasure to have you on board. It is our privilege to assist Guests like you, we thank you for your priceless feedback. Your words are, indeed, our best reward. We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable. We look forward to welcoming you to New Haus managed by Hougoumont Hotel, just in the heart of Freo! Best regards, Marco, General Manager
The hotel was clean, and modern. The pillow options were great!
A simple hotel, perfect for an overnight stay.
Christie
Stayed 1 night in Jun 2022
Response from Marco, General Manager on 18 Jul 2022
Thank you, Christie, for choosing to stay at New Haus managed by Hougoumont Hotel. It has been such a pleasure to have you on board. It is our privilege to assist Guests like you, we thank you for your priceless feedback. Your words are, indeed, our best reward. We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable. We look forward to welcoming you to New Haus managed by Hougoumont Hotel, just in the heart of Freo! Best regards, Marco, General Manager
Fabulous stay. No parking which is a shame . It cost $30.00 to park under hotel. Expensive
Julie
Stayed 1 night in May 2022
Response from Marco, General Manager on 19 May 2022
Thank you, Denise for choosing to stay at the Bannister22 Hotel.
It has been such a pleasure to have you on board.
It is our privilege to assist Guests like you, we thank you for your priceless feedback.
Your words are, indeed, our best reward.
We are glad that you have enjoyed your stay, and that we made your Sejour in Fremantle very comfortable.
Parking in Bannister street costs $ 4.50 per hour, which makes a bargain for our undercover parking $ 30 fee.
We provide alternative parking nearby at the HOugoumont Hotel for $ 25 per day or offsite at $ 20 per day (conditions apply).
We look forward to welcoming you to the Bannister 22 Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager
Response from Marco, General Manager on 19 May 2022
Thank you, Denise for choosing to stay at the Bannister22 Hotel.
It has been such a pleasure to have you on board.
It is our privilege to assist Guests like you, we thank you for your priceless feedback.
Your words are, indeed, our best reward.
We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.
We look forward to welcoming you to the Bannister 22 Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager
Fantastic newly refurbished hotel with great service and fantastic staff. The free bikes to use in the lobby are a big plus. Big thanks to the manger Marco for making our stay great.
Joseph
Stayed 8 nights in Apr 2022
Response from Marco, General Manager on 28 Apr 2022
Thank you Joseph for choosing to stay at the Bannister 22 Hotel.
It has been such a pleasure to have you on board.
It is our privilege to assist Guests like you, we thank you for your priceless feedback.
Your words are, indeed, our best reward.
We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.
We look forward to welcoming you to the Bannister 22 Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager
The room was large and the balcony was huge with comfortable furniture. I even had a lovely welcome message on the bathroom mirror. I will definitely stay here whenever I am in Fremantle.
Bryce
Stayed 1 night in Mar 2022
Response from Marco, General Manager on 12 Apr 2022
Thank you Bryce for choosing to stay at the Hougoumont Hotel.
It has been such a pleasure to have you on board.
It is our privilege to assist Guests like you, we thank you for your priceless feedback.
Your words are, indeed, our best reward.
We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.
We look forward to welcoming you to the Hougoumont Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager
Good location close to bar, restaurants, shops. Clean & tidy. Would definitely return.
Kevin
Stayed 1 night in Dec 2021
Response from Marco, General Manager on 22 Dec 2021
Thank you Kevin for choosing to stay at the Hougoumont Hotel.
It has been such a pleasure to have you on board.
It is indeed our privilege to assist Guests like you.
Your words are our best reward and we thank you for your priceless feedback.
We are glad that you have enjoyed your stay, and that we made your sejour in Fremantle very comfortable.
We look forward to welcoming you to the Hougoumont Hotel, just in the heart of Freo!
Best regards,
Marco, General Manager
Response from Marco, General Manager on 4 Oct 2021
Thank you, Ian, for choosing to stay at the Bannister 22 Hotel. It has been such a pleasure to have you on board! It is indeed our privilege to assist Guests like you. Your words are our best reward and we thank you for your priceless feedback. We look forward to welcoming you back soon at the Bannister 22 Hotel, just in the heart of Freo! Best regards, Marco, General Manager
Exceptional welcome staff. They were amazing. Our room was fabulous and the perfect location. Will
Definitely stay here again.
Isobel
Stayed 1 night in Sep 2021
Response from Marco, General Manager on 4 Oct 2021
Thank you, Isobel, for choosing to stay at the Bannister 22 Hotel. It has been such a pleasure to have you on board! It is indeed our privilege to assist Guests like you. Your words are our best reward and we thank you for your priceless feedback. We look forward to welcoming you back soon at the Bannister 22 Hotel, just in the heart of Freo! Best regards, Marco, General Manager