On the beach, white sand, beach towels

Reviews of Quality Resort Sorrento Beach

4 out of 5
Quality Resort Sorrento Beach
1 Padbury Circle, Sorrento, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 609 reviews" "
Rating 8 - Good. 251 out of 609 reviews" "
Rating 6 - Okay. 67 out of 609 reviews" "
Rating 4 - Poor. 13 out of 609 reviews" "
Rating 2 - Terrible. 4 out of 609 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vanessa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pool and spa area lovely
Stayed 1 night in Feb 2024
Response from RM on 27 Feb 2024
thanks Vanessa for your score rating

10/10 Excellent

kit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really walkable. Beach is beautiful though. It is advisable to have a car. No real coffee in room
Stayed 2 nights in Feb 2024
Response from RM on 20 Feb 2024
Hi Kit, thank you for your feedback, we apologize for inconvenience somewhere not being walkable, keen to find out more regarding where? Recently added is Mr Yum QR code in the rooms during breakfast service to enjoy barista coffee.

10/10 Excellent

Kendra, Beverley

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from RM on 30 Jan 2024
Thank you for your feedback, we are glad you enjoyed your stay

10/10 Excellent

Diane

Stayed 14 nights in Dec 2023
Response from RM on 30 Jan 2024
Thank you for a top score, we hope to have you stay again

8/10 Good

Murray

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from RM on 3 Jan 2024
Hi Murray, thank you for taking the time to review.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had the best time. So much to do 👍
Stayed 2 nights in Dec 2023
Response from RM on 3 Jan 2024
Thanks for your fantastic score

10/10 Excellent

RHONDA

Stayed 2 nights in Oct 2023

8/10 Good

Joy

Liked: Cleanliness
Stayed 3 nights in Oct 2023

8/10 Good

asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

GREG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023
Response from RM on 11 Oct 2023
Thank you for your great score

6/10 Okay

Sheryll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from QRSB on 11 Oct 2023
Hi Sheryll, Is there anything we can improve on, some additional information would be great.

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location, average accommodation.
A coworker and I rented a 2-bedroom, 2-bathroom suite, but I wouldn't really describe this as a 2-bathroom accommodation. There was one toilet, and the second bathroom was really a laundry room with a shower installed in the corner. Definitely not what we expected. Also, the wifi didn't reach our unit so we couldn't do any work from the hotel. The location was fantastic though. Right across from the beach and walking distance to Hillarys, which was fantastic!
Stayed 5 nights in Sep 2023
Response from RM on 26 Sept 2023
Thank you for your feedback Kevin, I will investigate our wording so that it is clear for future guests. We did experience our Wi-Fi box overheating during your stay and we are very pleased to have had this replaced and are now back up and running. We apologize for any inconvenience. I am glad you enjoyed the location.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Aug 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍
Stayed 3 nights in Jun 2023
Response from QRSB on 30 Jun 2023
Thank you for staying Rachel, we hope to have you stay again soon.

8/10 Good

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sea view
Stayed 1 night in May 2023
Response from QRSB on 30 Jun 2023
It is a great view, thank you for your feedback Hazel

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like our neighbours next room where there outside balcony they would smoke and talk at 2 am coming back from a night out, the smoke and noise would come in through our bathroom window
Stayed 1 night in May 2023
Response from Andrew and the team on 30 May 2023
OUr apologies that other guests were inconsiderate. On your next visit, please let staff know either at reception or on the after hours number and we can then assist.

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent staff allowed early check in for a funeral, which was much appreciated. They also wished us well. Excellent service. Very clean.
Stayed 1 night in May 2023
Response from Andrew and the team on 30 May 2023
Glad we could help out and I will pass on your thanks.

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Staff are friendly.
Stayed 2 nights in May 2023
Response from Andrew and the team on 30 May 2023
Glad you enjoyed your stay and thanks for the feedback

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2023
Response from RM on 20 Apr 2023
Hi Gary Thanks for staying and that your stay was great.

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property only draw back is unable to walk to a supermarket
Stayed 6 nights in Mar 2023
Response from RM on 20 Apr 2023
HI Shirley, a short drive to a variety of supermarkets is available or alternatively we suggest placing an on line order with the major supermarkets if staying awhile. We hope to see you again soon.

10/10 Excellent

Heather

Stayed 1 night in Mar 2023
Response from Andrew and the team on 8 Mar 2023
Thanks for the great review

4/10 Poor

Tina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There were baby cockroaches all through the kitchen. No aircon in bedrooms. Out door court yard had not been cleaned in years. Caked in smoke ash.
Stayed 1 night in Mar 2023
Response from Andrew and the team on 8 Mar 2023
Tina, Thanks for the feedback and apologies that the room did not meet your expectations. We have ceiling fans in bedrooms and this is advertised in all our marketing so maybe you missed it when you did your research? We clean the apartments after every stay including the outside areas regularly and as its been our busy season with the warmer weather this sometimes attracts unwanted guests. Overall we hope that our service and location were enjoyable?

8/10 Good

Arnika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Andrew and the team on 8 Mar 2023
Great review, thanks

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and super easy to explore. Super friendly staff.
Stayed 5 nights in Jan 2023
Response from Andrew and the team on 8 Mar 2023
Thanks for the great review

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location being pretty much on the beach & within easy walking distance of many local facilities were all a plus. Beds were comfortable, room layout was practical with enough space for 2 bags & service was first class.
Response from Andrew and the team on 8 Mar 2023
We appreciate the great feedback

8/10 Good

Cathy

Response from Andrew and the team on 8 Mar 2023
Glad you enjoyed your stay.

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with friendly staff
Stayed 2 nights in Nov 2022
Response from Andrew and the team on 8 Mar 2023
Thanks for the great review

10/10 Excellent

Joan

Stayed 1 night in Nov 2022
Response from Andrew and the team on 8 Mar 2023
Appreciate the wonderful feedback

10/10 Excellent

Robert

Stayed 1 night in Nov 2022
Response from Andrew and the team on 8 Mar 2023
Thanks for the great review

10/10 Excellent

Julie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to stay again
Response from Andrew and the team on 8 Mar 2023
Look forward to your next visit, thanks

8/10 Good

mike

Liked: Staff & service, amenities, property conditions & facilities
Great to have breakfast and good coffee , only down side was the carpet in the room was very stained ( room 47 )
Response from Andrew and the team on 8 Mar 2023
Thanks for the feedback Mike, we have now replaced the stained section of carpet.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in an ocean view room and it was beautiful. Definitely worth paying extra for.
Stayed 1 night in Oct 2022
Response from . on 4 Nov 2022
Thank you for staying, great views and location

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and good size family apartment Close to beach and hillarys Wouls stay again
Stayed 7 nights in Oct 2022
Response from . on 4 Nov 2022
Thank you for your review Ashleigh

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in clean rooms
Stayed 1 night in Sep 2022
Response from Resort Manager on 29 Sept 2022
Always a nice feeling to have a clean room, thank you for staying and we hope to have you stay again

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Highly recommend
Stayed 2 nights in Sep 2022
Response from Resort Manager on 29 Sept 2022
Thank you for staying and for a great score

10/10 Excellent

Sacha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very happy.
Stayed 1 night in Jul 2022
Response from Andrew and the team on 26 Jul 2022
Thanks for the review.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Andrew and the team on 8 Mar 2023
Perfect points score for us, thanks

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent, staff brilliant and cleanliness first class.
Stayed 3 nights in Apr 2022
Response from Andrew and team on 11 May 2022
Thanks Terry for your great review, we hope to see you again

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how relaxing the spa was and the room was just absolutely gorgeous would definitely recommend you guys to my friends n family
Stayed 2 nights in Feb 2022
Response from Andrew and team. on 2 Mar 2022
Thanks for the great review

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Andrew and team. on 8 Feb 2022
Thanks for your feedback

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Andrew and the team on 8 Mar 2023
Appreciate the great score, Steve

10/10 Excellent

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2022
Response from Andrew and team. on 10 Jan 2022
Thanks for the great review

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022
Response from Andrew and the team on 8 Mar 2023
Glad you enjoyed the stay, Rocco

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Dec 2021
Response from Andrew and team. on 10 Jan 2022
Thanks for the great review.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view of the water are great
Stayed 1 night in Dec 2021
Response from Andrew and team. on 30 Dec 2021
Thanks for the great review, glad you enjoyed your stay.

2/10 Terrible

Kain

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2021
Response from Andrew and team. on 9 Dec 2021
Please give us more information on why you were not happy?

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awedome staff
Stayed 1 night in Nov 2021
Response from Andrew and team. on 9 Dec 2021
Thanks for the support and review

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything.. big rooms
Stayed 1 night in Nov 2021
Response from Andrew and team on 2 Dec 2021
Thanks for the feedback..

4/10 Poor

Douglas

Liked: Staff & service
Disliked: Cleanliness
A/cblow particular out of it the room r tied didnt get the rm i order git bump to a ocean view one still wouls like yhe one i had book very basic the remote went had to go to reception they didn't have new batteries the finally found one i could use
Stayed 1 night in Nov 2021
Response from Andrew and team. on 23 Nov 2021
Thanks for your feedback Douglas and our apologies again for not being able to get the room you booked.

4/10 Poor

Adele

Travelled with group
Disliked: Amenities, property conditions & facilities
We weren’t able to get into the room due to a computer issue which took over 30minutes to fix..missing the sunset which is why we booked a balcony room Bed moved around a lot and facilities basics for what you pay for
Stayed 1 night in Aug 2021
Response from Andrew and team. on 8 Oct 2021
Thanks for your feedback and apologies for the check in delay. We have now fixed the IT issue.