Dear RogerThank you for your 5 Star review. We can't wait to welcome you back for another brilliant stay.Warm regardsFleur JubbGeneral Manager

Dear GwendolynThank you for your review. So great to see you took advantage of our Urban Resort location by the Swan River in North Fremantle, the perfect stepping off point for adventures!We look forward to welcoming you back soon.Best personal regardsFleur JubbGeneral Manager

Dear JenThank you for your 5 Star review and beautiful comments. We'll be sure to share them with the wider team here and we look forward to welcoming you back soon.Best personal regardsFleur JubbGeneral Manager

Thank you for the 5 Star review. Our team can't wait to welcome you backVery best regardsFleur JubbGeneral Manager

Dear RhiannonThank you for your 5 star review! We're so glad you enjoyed your stay and the convenience of our location, what a wonderful reason to be travelling!We look forward to welcoming both you and your pooch back soon!Best personal regardsFleur JubbGeneral Manager

Dear ShaneThank you for your review and apologies for the issues on this stay.We hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regardsFleur JubbGeneral Manager

Dear PeterThank you for your 5 Star review. We're glad you enjoyed our location and friendly, helpful staff. We look forward to welcoming you back for an even better stay in 2024Warm regardsFleur JubbGeneral Manager

Hi Jenny,Thank you for your wonderful review, and we hope to see you again soon.

Dear GrahamThank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay in our modern self-contained apartment. It's great to know that you found our Hotel peaceful and you enjoyed the view of the Swan River. I will surely pass this along to the team, they will be thrilled to know your stay meet your expectations and for the 10/10 score.It was a pleasure having you and we hope to welcome you back for another memorable stay in the future. Kind RegardsTony PallottaGeneral Manager

Dear EmilyThank you for taking the time to share your positive experience at our property. We are thrilled that you had a wonderful stay. It is delightful to know that you enjoyed our location and spacious rooms close to the river. We take pride in maintaining well-fitted and spacious rooms ensuring our guests have a comfortable and pleasant stay. Our team is dedicated to providing a warm and professional service, and its rewarding to hear that they made a positive impression on you. Thank you for highly recommending our property. Your positive feedback means a lot to us, and we look forward to welcoming you back when you next visit Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear GeoffThank you for choosing to stay at Pier 21 and for providing your feedback.Your comments are important to us and thank you for your rating, I will be sure to pass this on to my team as they will be pleased to know your score.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience. Our location is certainly one of our features.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

We hope to see you back here at Pier 21!Many Thanks,Pier 21 Reservations

Dear Emanouil, Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay in our modern self-contained apartment. It's great to know that you found the facilities well-maintained and equipped. I will surely pass this along to the team, they will be thrilled to hear that their hard work is recognized. It was a pleasure having you and we hope to welcome you back when you are next in Fremantle. Kind RegardsTony PallottaGeneral Manager

Dear RobertThank you for taking the time to provide us with your feedback during your recent stay.Your feedback is important to us and thank you for your 5/5 rating.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear Lorna Thank you for choosing to stay at Pier 21, we appreciate your feedback.Your comments are important to us and thank you for your 10/10 rating, I will be sure to pass this on to my team as they will be pleased to know your score.Thank you for highly recommending our property. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future for another enjoyable stay when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Thank you for your stay here with us Stacey. It was a pleasure to have you here and hope to see you back soon!Stay well and safe travels!Regards,

Dear BenjaminThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback, especially the 5/5 rating and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay.We are also glad that you enjoyed our numerous facilities around the grounds. Our team works hard to provide exceptional service, and your kind words will surely motivate them to continue delivering memorable experiences to our guests.Regarding your comments about the noise, we apologize for any inconvenience you may have experienced with any discomfort during your stay. We understand the importance and we will make sure to address this matter.Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Dear ShaneThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay.We are also glad that you enjoyed our friendly and helpful staff. Our team works hard to provide exceptional service, and your comments will surely motivate them to continue delivering memorable experiences to our guests. I will be sure to pass on your comments to my team.Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear GeoffThank you for taking the time to share your experience at our property during your recent stay.It is pleasing to know that you enjoyed the view and the walks around the grounds. However, we have also noted where we have not met your expectations, namely the room allocated to you and the couch in your room. This feedback is important and valuable in making decisions as to where we need to improve.Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle. Please do not hesitate to make direct contact with myself or my team.Warm regardsTony PallottaGeneral Manager

Dear MarkThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay.We are also glad that you enjoyed all the facilities during your stay. Our team works hard to provide exceptional service, and your kind words will surely motivate them to continue delivering memorable experiences to our guests. Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear RamazanThank you for taking the time to share your positive experience at Pier 21 Apartment Hotel. We are thrilled that you had a wonderful stay. It is delightful to know that you enjoyed our location, cleanliness and that you found our staff friendly. Our team is dedicated to providing a warm and professional service, and its rewarding to hear that they made a positive impression on you. Thank you for highly recommending our property. Your positive feedback means a lot to us, and we look forward to welcoming you back when you are next in Fremantle.Kind regardsTony PallottaGeneral Manager

Dear MelanieThank you so much for choosing to stay with us at Pier 21. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay.We are also glad that you enjoyed our friendly and helpful staff. Our team works hard to provide exceptional service, and your kind words will surely motivate them to continue delivering memorable experiences to our guests.Thank you once again for your valuable feedback. We hope to welcome you back in the future, and please do not hesitate to reach out to us if there is anything we can assist you with. We are always here to ensure your stay is nothing short of extraordinary.Kind regardsTony PallottaGeneral Manager

Dear MariahThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback and the time you took to share your experience with us. As our aim is to ensure our guest experience is memorable, so I'm sorry to hear that we did not meet your expectations. Please do not hesitate to reach out if you wish to discuss this matter further as we would like to understand the specific reasons for your rating.Assuring you of our best intentions at all times.Warm regardsTony PallottaGeneral Manager

Thank you so much for taking the time to post a review, Kathryn! We are so happy to hear that you enjoyed your stay with us and that our Hotel and friendly staff were up to standards.We hope to see you again here with us at Pier 21!

Dear JulieThank you so much for choosing to stay with us at Pier 21. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay.I will be sure to share your feedback with my team as they will be thrilled to have received your score. Our team works hard to provide exceptional service, and your kind words will surely motivate them to continue delivering memorable experiences to our guests.Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle.Warm regardsTony PallottaGeneral Manager

Dear IanThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback and the time you took to share your experience with us.We have noted the positive aspects of you stay, thank you for sharing these with us. However, we equally note the comments where your expectations have not been met and understand the importance . This feedback is invaluable in assisting us make decisions as to where we need to improve. Please do not hesitate to reach out if you wish to discuss this matter further.Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear GrantThank you for choosing to stay at Pier 21, we appreciate your feedback covering your time with us.Your comments are important to us and thank you for your 5-star rating, I will be sure to pass this on to my team as they will be pleased to know your score.Thank you for highly recommending our property. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future for another enjoyable stay.Thanks and regardsTony PallottaGeneral Manager

Dear Simon Thank you for choosing to stay at Pier 21, we appreciated your feedback and patronage.Your feedback is important to us and thank you for your 5/5 rating, I will be sure to pass this on to my team as they will be pleased to know your score.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear JohnThank you for taking the time to provide us with your feedback during your recent stay.Your feedback is important to us and thank you for your 4/5 rating.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear RogerThank you for choosing to stay at Pier 21, we appreciate your feedback.Your comments are important to us and thank you for your 5-star rating, I will be sure to pass this on to my team as they will be pleased to know your score.Thank you for highly recommending our property. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future for another enjoyable stay.Thanks and regardsTony PallottaGeneral Manager

Thank you for staying with us at Pier 21 Apartment Hotel! We would love to have you to stay with us.

Thank you for staying at Pier 21 Apartment Hotel. We would love to see you back !!Thank you,Pier 21

Dear JohnThank you for taking the time to provide us with your feedback during your recent stay.Your feedback is important to us and thank you for your 4/5 rating.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear Eric Thank you for taking the time to provide us with your feedback during your recent stay.Your feedback is important to us and thank you for your 4/5 rating.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Dear garry Thank you for taking the time to provide us with your feedback during your recent stay.Your feedback is important to us and thank you for your 4/5 rating.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaGeneral Manager

Thank you for staying with us at Pier 21 Apartment Hotel.

It was a pleasure to have you here at Pier 21 Apartment Hotel. Would love you to see you soon again hopefully :) Thank you Reservations

It was a pleasure to have you here at Pier 21 Apartment Hotel and would love to see you again soon.

It was a pleasure to have you here with us at Pier 21.

Dear AngelaThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay.I will be sure to pass on your feedback to my team, they will be thrilled to know your 5/5 score.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Dear Hai WingThank you for taking the time to provide us with your feedback during your recent stay.We appreciate the 4/5 score, thank youAs our aim is to ensure our guest experience is memorable, we are sorry to hear that you were not advised of the Bond at the time of booking. Please do not hesitate to reach out if you wish to discuss this matter further.Assuring you of our best intentions at all times.Warm regardsTony PallottaRelief General Manager

Dear TamaraThank you so much for choosing to stay with us at Pier 21 Apartment Hotel. We greatly appreciate your feedback and the time you took to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay overall.We are also glad that you enjoyed our friendly and helpful staff. Our team works hard to provide exceptional service, and your kind words will surely motivate them to continue delivering memorable experiences to our guests.Thank you once again for your valuable feedback and we look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Hi Nicholas,Thank you for rating your recent stay with us, we look forward welcoming you back again soon!Kind Regards,

Dear MichelleThank you for choosing to stay at Pier 21, we appreciated your patronage.Your feedback is important to us and thank you for your 5/5 rating, I will be sure to pass this on to my team as they will be pleased to know your score.We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Dear AndreaThank you for choosing to stay at Pier 21, we appreciated your patronage.Your feedback is important to us and thank you for your 3/5 rating, We trust we met all your expectations during your stay, we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Hello Karen, thank you for your detailed feedback! We are sorry to hear that we disappointed you with the cleanliness of your room. This will be passed on to the housekeeping staff. Have a lovely day! Team Pier 21

Hi Therese,It was great to have you stayed with us. Thank you for rating your recent stay with us. See you again soon!

Dear AlanThank you for choosing to stay at Pier 21, we appreciated your patronage.Your feedback is important to us and thank you for your 4/5 rating,We trust we met all your expectations during your stay and we welcome any additional comments which will help us improve the guest experience.We look forward to being of service again when you are next in Fremantle.Thanks and regardsTony PallottaRelief General Manager

Thank you for your 5 Star Review! We can't wait to welcome you back

Dear Melwyn,Hope you are back safe home. Thank you for providing us with your valuable feedback and with that, I agree. Comments such as yours helps us continually to improve our services and products. While efforts were made to check you in early, I understand it is frustrating having to wait for the guaranteed 2PM check-in time. I believe we still managed to checked you in at a reasonable time. 2.05PM to be exact.