Ratings based on 4,778 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Perth

Friendly Comfortable Stay

Posted 04-Dec-2016
Pleasant experience. Stayed in one of the older rooms so hopefully next time it's been updated. the basic room is still a good size with all the amenities you require. shower and odd layout and tiny but nothing to stop you booking this room. hotel lobby was closed when returned from our event at 1am which would have been nice to have a drink when we arrived back. Great stay
5out of 5
by A verified traveller

Välkommen till Australien

Posted 30-Nov-2016
Ett fint hotell med bra läge. Förstklassig service av genuint trevlig personal.
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to write us a review. We are delighted to read that you enjoyed your stay at Pan Pacific Perth and found the location of the hotel convenient for your stay. We do appreciate your kind comments on the level of service received and the attitude of our associates; we do endeavour to provide world class service and are excited to read that this was well appreciated. Thank you once again for your time in reviewing us; we look forward to your next visit. Kind Regards, John Kockan General Manager
5out of 5
by A verified traveller from Geraldton, Western Australia

Excellent hotel

Posted 26-Nov-2016
Pros: The buffet breakfast was absolutely amazing. Staff very friendly and hotel very accommodating.
Cons: Parking is a little expensive, but hotel cost counters this.
Wonderful hotel, plenty of facilities, although outdoor pool a little small, overall it is beautiful with very helpful staff.
Comment from Hotel Management
29-Nov-2016 by General Manager, Hotel Management
Dear Adam, Thank you for your review following your recent stay with us at Pan Pacific Perth. We are delighted hear that our friendly staff were able to leave an impression on you and you found the hotel very accommodating. It is also a delight to read that you found the breakfast buffet selection at Montereys Restaurant absolutely amazing; our food is freshly sourced and it is exciting to know that you appreciated the spread. Thank you for your feedback in regards to parking fees; prices in Perth do tend to be quite expensive sometimes but we do endeavor to stay competitive and give our customers the best value for the services provided. Thank you once again for taking the time to review us and we do hope to have the pleasure of extending our hospitality in the future. Best regards, John Kockan General Manager
4out of 5
by A verified traveller

Nice Hotel.

Posted 26-Nov-2016
Beds are to die for. Amazing space to stretch out for someone tall like me. Bathroom was cramped especially shower.
Comment from Hotel Management
29-Nov-2016 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to write us a review. We are delighted to read that you enjoyed your stay at Pan Pacific Perth and found the bed to be comfortable. We do appreciate your feedback on the bathroom facilities and have passed this on to the relevant department. Thank you once again for your kind comments and review. We look forward to your next visit. Kind Regards, John Kockan General Manager
5out of 5
by A verified traveller

Posted 20-Nov-2016
Club experience is amazing. Stayed two nights while relaxing for a graduation ball and every aspect of the hotel made it all the more enjoyable.
Comment from Hotel Management
25-Nov-2016 by General Manager, Hotel Management
Dear Reviewer, We are delighted to read that you enjoyed your stay and was delighted with your Pacific Club experience. Thank you for taking the time to review our hotel and we hope to welcome you again at Pan Pacific Perth in the future. Best regards, John Kockan General Manager
4out of 5
by A verified traveller from Perth, WA

Pleasant Hotel

Posted 18-Nov-2016
Pros: Staff were amazing
Location: Central to Perth city
We have stayed here once before, staff have always been really friendly and courteous. For a five star hotel, i just thought the rooms lacked just that five star feel. The rooms were very clean, but it was the finer details that let it down. The bathroom ceiling had been patch repaired but not sanded or painted. A couple of the tiles looked like they were about to fall off and the door had been patched and painted badly. There were some other aspects throughout the hotel also that needed repairing better. Overall a nice hotel but just a bit too pricey for its five star rating, and four star feel.
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Dear Em, Our team takes great pride in looking after the needs of our guests in a friendly and attentive manner and we are pleased that their level of service met your expectations. We look forward to the pleasure of welcoming you again when next business or leisure brings you back to Perth. Best regards, John Kockan General Manager
4out of 5
by A verified traveller

Quite location but very close to the swan lake.

Posted 15-Nov-2016
Pros: House keep is amazing! The room view is excellent can see the swan lake and bell tower. Everyday, can enjoy the sun set from the room
Cons: The buffet is same everyday. And the steam room is not ready when i want to use
Location: 2 mins walk to swan lake and Perth Mint. Walking to the bell town only needs 10 mins.
Comment from Hotel Management
18-Nov-2016 by General Manager, Hotel Management
Dear Reviewer, We are thrilled to read that you enjoyed the scenic vista of the Swan River from your room and enjoyed it's close proximity to some of Perth/s main attractions such as the Bell Tower. Thank you taking the time to review Pan Pacific Perth and we hope we may have the opportunity to welcome you back to our hotel when your diary permits your return to Perth. Best regards, John Kockan General Manager
4out of 5
by A verified traveller from sydney australia

Short stay at Pan Pacific Perth

Posted 12-Nov-2016
Pros: The staff were the best part friendly and efficient.
Cons: One low point was the shower the water pressure was weak and the hot water tap was difficult to use. There was about 2 mm difference between cold, ju
Location: location 10 minutes from department store shopping and plenty of restaurants close by.
Nicely appointed hotel. Lobby new and spacious. Rooms reasonable size with standard appointments. Clean and comfortable. Internal noises did tend to travel through walls . Room service was quick and the menu offered a variety of food. I didn't use the restaurant.
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Bruce, We are delighted to read that you were pleased with our hospitality and found our associates to be friendly and efficient. It is also wonderful to read that you were pleased with our hotel's close proximity to retail shops and restaurants. However, we regret that you had noise and hot water issues during your stay. Our sincere apologies for the inconvenience these have caused. Thank you for your review and we do hope that you consider returning in future so that we may have the opportunity to demonstrate our typical world-class hospitality. Best regards, John Kockan General Manager
4out of 5
by A verified traveller from Wolverhampton U K

Super located hotel.

Posted 10-Nov-2016
Pros: Location / Friendly helpful staff.
Hotel is in an ideal location just outside the own town area but easy walking distance or get the free bus two blocks from the hotel. Staff are friendly and extremely helpful. Some rooms have good views across the park and over the swan river. Taxi from the airport $40 or take the 380 bus for $4.80 stops right by the hotel.
Comment from Hotel Management
11-Nov-2016 by General Manager, Hotel Management
Dear John, It is great to read that you were pleased with the location of our hotel and it's easy access to public transportation. It is also wonderful that you found our associates to be friendly and helpful. Thank you for your feedback and all of us look forward to your return! Best regards, John Kockan General Manager
5out of 5
by A verified traveller from Pa

staff very helpful

Posted 10-Nov-2016
Location: convenientto transportation, restaurants, etc
everything was great. Large selection at the breakfast buffet.
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Reviewer, We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to read that our associates played a significant role in enhancing your stay. Thank you for taking the time to review our hotel and it is always our pleasure welcoming you back to Pan Pacific Perth. Best regards, John Kockan General Manager