Ratings based on 4,847 Verified Reviews

4.4 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from london

Good for everywhere!

Posted 19-Jan-2017
Only downside is that you have to pay for parking which is 30aud a day!!
Comment from Hotel Management
20-Jan-2017 by General Manager, Hotel Management
Dear Johnny, Thank you for taking the time to write us a review and for expressing your genuine appreciation and satisfaction of our overall product and service. While we do understand that parking feed tend to be on the higher side in Perth, we ensure that our pricing is competitive to market trends while offering the best possible service; we however thank you for your feedback. Thank you one again for choosing to stay with us; we look forward to your next visit. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

CENTRALLY LOCATED AND EASY GOING STAFF

Posted 16-Jan-2017
There was always someone happy to help. The breakfast buffet would have been nicer with more fresh vegetables and fruit rather than so many different yogurt based things.
4out of 5
Recommended
for Everyone
by A verified traveller

アクセス便利で、リバービューを望める。

Posted 15-Jan-2017
設備はやや古いが、バスタブはあるし、ベットも快適でよかった。 部屋からの眺めもとても良い。朝食もスムージーがあり、満足できる。
Comment from Hotel Management
16-Jan-2017 by General Manager, Hotel Management
Dear Kit, Thank you for your review following your recent stay with us. We are delighted to hear that you enjoyed your stay and found your bed to be comfortable and appreciated the view from your room. It is also pleasing to read that you were satisfied with the breakfast options in our buffet restaurant. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our associates. Thank you for your feedback and we do hope that you give us the opportunity of welcoming you again in the near future. Best Regards, John Kockan General Manager
3out of 5
by A verified traveller from Perth WA

Good location for shopping

Posted 15-Jan-2017
Pros: Staff
Cons: Air conditioning
Location: Close to shops, Elizabeth Quay, restaurants and pubs
Lovely staff and room was clean but the air conditioning was terrible, it was so hot and stuffy in the room. Also the shower didn't drain, you ended up with water around your ankles and even after you hopped out it was still draining.
3out of 5
Recommended
for Everyone
by A verified traveller from sydneyeasy

Posted 14-Jan-2017
Pros: Central, friendly staff,
Cons: Restaurant food could be better Bathrooms upgraded
Location: Easy to walk to bus stop ,down to river walk not far from city shopping.
I found Perth al clean city. Not too much traffic , great bus service friendly people a little boring unless you do some touring of region
5out of 5
Recommended
for Everyone
by A verified traveller from Geelong

Very close to city , Elizabeth Quay all walkable..

Posted 14-Jan-2017
Public transport amazing .... Hotel staff very helpful and approachable Enjoyed the 11 night stay very much A laundramat would be good in the hotel but we found one a block away The restaurant doesnt have a great range of food and pricey
4out of 5
Recommended
for Everyone
by A verified traveller

Good location near the popular Elizabeth quay

Posted 14-Jan-2017
Exceptional customer services... good food choice in the restaurant.. Had to change initial room due to poor bathroom condition. Gym has good, latest equipment the Pool area is very small. The pool is unheated and very small and set in a wind trap Overall good hotel with excellent staff
Comment from Hotel Management
16-Jan-2017 by General Manager, Hotel Management
Dear Tahira, Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our associates. We are keen to receive feedback from our guests and have been prompt in sharing the contents of your survey with the relevant departments. Thank you once again for your feedback and we do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 11-Jan-2017
Great value nice view and lovely staff I enjoyed my stay it was close to the city and could go shopping and walk around
Comment from Hotel Management
16-Jan-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay with us. We are thrilled that you were pleased with the location of our hotel and enjoyed the convenience of being close to the main shopping and business precincts. It is delightful to read that you found our associates exceptionally helpful during your interactions; we do pride ourselves in providing personalised and friendly service and it is refreshing to know you were well accommodated. Thank you once again for taking your time to review us and we do hope to have the pleasure of extending our warm welcome once again when next your diary permits your return to Perth. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Auckland, NZ

Lovely stay, great position

Posted 10-Jan-2017
Pros: The position, the staff, the breakfast, the room
We stayed in January, had a great room on the 17th floor with views over the river. Breakfast buffet was excellent, all staff were welcoming and friendly. Can't fault the place really except the outside windows were a bit dirty but understand the difficulty in cleaning the outside of such a high building too often. Would definitely stay here gain
Comment from Hotel Management
12-Jan-2017 by General Manager, Hotel Management
Dear Sharon, We are thrilled to read that you enjoyed your visit to Perth and your stay with us. We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to hear that our associates played a significant role in enhancing your stay with their great service attitude. It is also delightful to read that you enjoyed the river and park views from your 17th floor room. Thank you for your feedback on the room windows, we have been prompt in sharing your comments with the housekeeping team. Thank you once again for taking the time to review us and we look forward to the pleasure of welcoming you back soon. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Perth

CBD getaway

Posted 09-Jan-2017
Comfortable king bed Spacious room Free wifi Great breakfast Friendly staff
Comment from Hotel Management
11-Jan-2017 by General Manager, Hotel Management
Thank you for taking the time to write us a review and for expressing your genuine appreciation of the level of customer care you have received from our associates and your delight of the breakfast selection at our buffet restaurant. We pride ourselves in offering luxury, style and comfort with the promise of a stimulating and enriching experience and as such are delighted that all aspects of your stay meet your expectation. Thank you for taking the time to write us a review and for your wonderful comments. We look forward to your return for another opportunity to demonstrate our world class service. Best Regards, John Kockan General Manager