Ratings based on 4,948 Verified Reviews

4.4 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 27-Mar-2017
Room has minimal lights, pool and facilities are poor for 5 stars
4out of 5
Recommended
for Everyone
by A verified traveller from Surrey England

pleasant stay

Posted 27-Mar-2017
Pro's - Good location, pleasant staff, clean and tidy room Cons - None of significance
Comment from Hotel Management
28-Mar-2017 by General Manager, Hotel Management
Dear Hortus, We are delighted to read that you had a wonderful stay and that our associates played a significant role in enhancing your experience. Thank you for your lovely comments on our hotel's location and room cleanliness; we are pleased to have met your expectations. Thank you, once again, for taking the time to review us; we look forward to your next visit. Best Regards, John Kockan General Manager
2out of 5
by A verified traveller

Posted 27-Mar-2017
small room, small bathroom, required some maintenance to be done in bathroom. Windows were dirty, no lights suitable for reading at night time. Noise from other rooms was another annoying aspect of our stay. Hotel refused to provide a receipt for me. It was explained that they can't provide because i have made reservation through third parties (Expedia). I have never experienced something like this before, i often use booking websites to book my accomodation. Very disappointed.
5out of 5
Recommended
for Everyone
by A verified traveller

nice place in perth

Posted 17-Mar-2017
fantastic breakfast, nice summing pool, nice view on the river and quiet place
Comment from Hotel Management
20-Mar-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay with us. It is wonderful to hear that you enjoyed our buffet breakfast in Montereys Restaurant and were pleased with the selection on offer. We are also pleased to read that you had an overall great stay and loved the views of the river and the swimming pool. Thank you once again for your kind comments. We look forward to welcoming you back to Pan Pacific Perth. Best Regards John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Perth

Perfect stay

Posted 16-Mar-2017
Amazing stay ..... all of the staff went above and beyond to make sure everything was perfect. Loved the club room and views. Would definitely stay here again!
Comment from Hotel Management
20-Mar-2017 by General Manager, Hotel Management
Dear KC, Thank you for taking the time to review Pan Pacific Perth following your recent stay. As we strive to create a seamless and memorable experience for our guests from the point of arrival to departure, we are delighted to read that our associates played a significant role in enhancing your stay by providing you with signature Pacific service that was tailored for your overall satisfaction and experience. We are proud to have a team that delights providing sincere and genuine service to our guests and your review has certainly been appreciated and shared with the whole Pan Pacific Team. Thank you for such a stellar review and generous comments. We look forward to welcoming you back for another refreshing stay. Best Regards, John Kockan General Manager
3out of 5
by A verified traveller

Posted 16-Mar-2017
The hotel is in need of a serious renovation. Our room was shabby, the toilet had rust stains, the windows were dirty. The hotel obviously caters to business travellers. $300/night buys you a mediocre small room and $30 - a continental breakfast.
Comment from Hotel Management
20-Mar-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking your valuable time to provide us with your review. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our associates. We are keen to receive feedback from our guests and have been prompt in sharing the contents of your survey with the relevant departments. Thank you once again for your feedback and we do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Warm Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Great hotel close to the Pier

Posted 14-Mar-2017
Excellent attentive staff.Close to Pier walking distance.A little tired looking,great breakfast.24/7 Desk
Comment from Hotel Management
17-Mar-2017 by General Manager, Hotel Management
Dear Brett, We do aim to meet and exceed guest expectations and it is an absolute delight to read that you had a wonderful experience with us and found our associates to be friendly and attentive. Thank you for taking the time to review us; we look forward to another opportunity to welcome you back. Best Regards, John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Mar-2017
Lovely stay! Had a night in the city for hubby's 40th birthday and Pan Pacific was fabulous. They gave us two free drinks on arrival in honour of his birthday and the room was so nice and clean and updated. I asked for a room with a view too and they put us on the very top floor - couldn't ask for a better view than that!
Comment from Hotel Management
17-Mar-2017 by General Manager, Hotel Management
Dear Reviewer, We are delighted to read that you had a wonderful experience and enjoyed the complimentary drinks and spectacular views from your room. thank you for choosing to stay with us and for making a part of your celebrations. We are grateful for your time in reviewing us and look forward to welcoming you back to Pan Pacific Perth for another refreshing getaway. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Good modern hotel within walking distance to city

Posted 13-Mar-2017
Very friendly and helpful staff. Comfortable room with a great view of the river. Good workout facility and a nice, quiet outdoor pool.
Comment from Hotel Management
17-Mar-2017 by General Manager, Hotel Management
Dear Henry, Thank you for taking the time to review us following your recent stay. We strive to create a seamless and memorable experience for our guests from the point of arrival to departure, and are pleased to hear that our associates played a significant role in enhancing your stay. It is also delightful to read that our gym and pool facilities met your expectation. We certainly look forward to welcoming you back in the near future. Best Regards, John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Quiet and cosy hotel.

Posted 12-Mar-2017
The staff are exceptionally welcoming and the room is excellent. Had a wonderful stay and slept comfortably throughout the night. Thank you.
Comment from Hotel Management
17-Mar-2017 by General Manager, Hotel Management
Dear Reviewer, We are delighted to read that you were impressed with our associates friendly demeanor and service quality. it is also wonderful to read that you found you room and bed comfortable and were able to enjoy a good night's rest. Thank you for giving us a perfect score and we look forward to welcoming you back to Pan Pacific Perth for another unforgettable stay. Best Regards, John Kockan General Manager