Ratings based on 5,102 Verified Reviews

4.4 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth West Australia

Upgrade to refurbished.

Posted 26-Jun-2017
Check in a little awkward with a trainee. Senior staff should be always available. Room fresh and clean. Mini bar contents not exactly as stated on card. Otherwise very good.
3 out of 5
by A verified traveller from sgp

Small and old room

Posted 08-Jun-2017
Cause the rating of the hotel so high we expect more from the hotel. The room is small and the toilet bathtub so old need half an hour to clear all the water inside after bath. Suggest the hotel to renovate their Swimming pool cause it really so small.
Comment from Hotel Management
12-Jun-2017 by General Manager, Hotel Management
Dear Candy, As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our associates. We are keen to receive feedback from our guests and have been prompt in sharing the contents of your review with the relevant departments. Thank you for taking your valuable time to provide us with your feedback; we look forward to an opportunity to welcome you back for a chance to demonstrate our typical wold-class services. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

A week stay in Pan Pacific

Posted 08-Jun-2017
Pros: Good location and friendly staff
Cons: The rooms are old, the aircondition gives out sound and the bath room needs refurbish.
Location: Shopping, park, swan river are all close by
Plesant stay with helpful staff. The breakfast is fanastic!! Even though the rooms looks old, the location is good. The only down side is that the hotel does not have its own parking hence we have to pay AUD30 per day for just the parking which I can spend that money for something else. Otherwise the overall experience is great.
Comment from Hotel Management
12-Jun-2017 by General Manager, Hotel Management
Dear Jane, We are delighted to read that our associates extended friendly service and that you found our location convenient for your exploration of the city and local surrounds. Thank you for your feedback on parking fees; prices in Perth do tend to be quite expensive sometimes but we do endeavour to stay competitive and give our customers the best value for the services provided. Thank you once again for taking to time to review us and we do hope to have the pleasure of extending our warm welcome back in the future. Best regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent position

Posted 05-Jun-2017
Staff and management were very professional and helpful
Comment from Hotel Management
07-Jun-2017 by General Manager, Hotel Management
Dear Reviewer, We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to hear that our associates played a significant role in enhancing your stay. Thank you for your generous compliments and for taking the time to review us. We look forward to welcoming you back in the near future. Best Regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Fabulous service and a lovely upgraded room!

Posted 31-May-2017
Pros: Beds, 24 hour great gymnasium and steam room and every staff member was just lovely!
Cons: The thickness of the walls
Location: Located close to the city with the free bus stop just out the front.
Pan Pacific is a great hotel located right in town. The staff were fabulous and the beds were amazing!!!!!
Comment from Hotel Management
02-Jun-2017 by General Manager, Hotel Management
Dear Mark, We are delighted to read that you had a wonderful stay and were impressed by not only the service attitude of our associates but also with the convenience of our location in relation to Perth's CBD, transport and local attractions. Thank you for your feedback and for your time in reviewing us. We certainly look forward to welcoming you back to Pan Pacific Perth. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Gold Coast

Room with a view

Posted 30-May-2017
Pros: The quietness and the view
Location: Position was great. Not in the city centre but a short walk away, with beautiful parks across the road.
Asked for a river view and certainly got that. Hotel room was quiet which is most unusual .
Comment from Hotel Management
01-Jun-2017 by General Manager, Hotel Management
Dear Suzanne, We are delighted to read that you had a wonderful stay and found our location convenient for for your exploration of Perth City and local attractions. It is also delightful that you were impressed by the views of the Swan River and surrounding park lands as well as the tranquility of your room. Thank you for choosing to stay with us and for taking the time to review us. We look forward to your next visit. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-May-2017
As expected for a quality hotel Staff were friendly and helpful Very popular on weekends with people staying in the city. Cheaper on Expedia than going direct to the hotel by a third
Comment from Hotel Management
15-May-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to review us following your recent stay, We are delighted to read that you had a wonderful stay and that our associates were able to make your stay comfortable and enriching by being friendly and helpful. Thank you, once again, for your feedback and for choosing to stay with us. We look forward to your return. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Posted 02-May-2017
Nice hotel located near swan river. Area quiet at weekends. Room clean and perfect Ally ample
Comment from Hotel Management
15-May-2017 by General Manager, Hotel Management
Dear Emma, Thank you for your review following your recent stay with us. We are thrilled that you were pleased with the location of our hotel and enjoyed the convenience of the accessing the city and surrounding local attractions. Thank you for your generous comments on our accommodation facilities; we look forward to welcoming you back. Best Regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Great hotel in CBD, rooms clean and excellent attention to detail staff
Comment from Hotel Management
02-May-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay at Pan Pacific Perth. We are delighted to hear that you enjoyed your stay and found your room to be clean and our location convenient for your exploration of the city and local attractions. Thank you for your kind comments in regard to our associates, we are delighted to read that you found them to be helpful with great attention to detail. Thank you, once again, for taking you time to review us and we look forward to welcoming you back in the near future. Best Regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Very pleasant hotel in the heart of the city.

Posted 27-Apr-2017
Having a small child, we should have gone for laundry and a microwave. But hotel was lovely.
Comment from Hotel Management
02-May-2017 by General Manager, Hotel Management
Dear Reviewer, We are thrilled that you enjoyed your stay and were impressed by every aspect of your stay. Our promise is to offer enriching and memorable experiences by providing the unmistakable Pacific touch and we are delighted that you were highly satisfied with our product and service. Thank you for you feedback and time in reviewing us. We look forward to welcoming you back to Pan Pacific Perth for another unforgettable stay. Best Regards, John Kockan General Manager