Ratings based on 4,277 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2016
Lovely stay in Club Room - room amenities were fantastic, staff friendly and helpful, really enjoyed the Club Lounge hospitality
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Well appointed hotel, close to the river in Perth

Posted 03-Feb-2016
The staff were excellent, very welcoming and attentive. The room was good and well cleaned daily. Overall the hotel was well appointed and maintained. I would stay there again and recommend it to others. Its proximity to the city, transport and entertainment venues make it ideal.
Comment from Hotel Management
04-Feb-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Regina, Thank you for your kind compliments, we appreciate your continued support and thank you for choosing to stay with us. We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to read that our associates played a significant role in enhancing your stay. Thank you for taking the time to review our hotel and it is always our pleasure welcoming you back to Pan Pacific Perth. Best regards, John Kockan General Manager, Pan Pacific Perth
3 out of 5
by A verified traveller from perth

Old fashioned...

Posted 31-Jan-2016
Old fashioned pool. Breakfast was absolutely disgusting. Room very small compared to other hotels. Staff put me in wrong room. Was not aware of surcharge for everything.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, British Columbia

Good location overlooking swan river

Posted 30-Jan-2016
Excellent hotel... Only negative was pricey wifi. Hotel staff were friendly and professional!
Comment from Hotel Management
03-Feb-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Terry, We are delighted that you were impressed with Pan Pacific Perth. Thank you for taking the time to review us, we appreciate feedback from all our valued guests. All of us look forward to your return visit very soon. Best regards, John Kockan General Manager, Pan Pacific Perth
5 out of 5
Recommended
for Everyone
by A verified traveller from Morayshire

Good hotel with good transport links

Posted 29-Jan-2016
Pros: Location, nice walks at the bottom of the road, enough places to eat and drink not too far away and the airport bus from T1 & T2 the 380 stops right a
Cons: Can't think of anything
Location: Nice park the bottom of the street next to the river.
Firstly the front desk staff are a credit to the Pan Pacific Hotel. Answered all my questions with no problems at all. Also when I asked about a change of room due to the upgrade work in the bathrooms on the floor above me they moved me to an executive suite when I only expected to move down a floor or two. Woulsd I choose this hotel again when staying in Perth, definitely yes.
Comment from Hotel Management
03-Feb-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Jerry, Thank you for taking the time to write an excellent review, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit very soon. Best regards, John Kockan General Manager, Pan Pacific Perth
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth Western Australia

Central location close to river

Posted 29-Jan-2016
Pros: Good location, clean and comfortable with all amenities required for guests who require accommodation for leisure or business.
Cons: Swimming pool was a bit tired and could be jazzed up. Perhaps a few umbrellas around the pool area would be nice as it was very hot in the sun.
Location: Close to the city and river. Short walk to river front and city centre.
We stayed at the Pan Pacific on Australia Day so it was very busy. We arrived at around 7pm and checkin was fine. We had confirmed the Pacific Club Suite. We discussed different room options and the room they had allocated to us was decided to be the best and it was very spacious and comfortable. When making the booking I put in the notes that I was celebrating my 60th birthday on Australia Day but there was no mention of this in the reservation at the hotel. Disappointing as hotels usually do something special for your birthday. Unfortunately the hotel didn't deliver our luggage to our room. After several telephone calls and face to face discussions with the Concierge our luggage was finally tracked down to another guests (with the same surname) room. Our luggage was finally delivered about 3 hrs after we had checked in. The balance of our stay went smoothly and was very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller from perth

Amazing views, clean and modern

Posted 28-Jan-2016
Stayed here with my husband for our 2nd wedding anniversary. Arrived early and was lucky enough to be given early check in. The room was small but clean and modern with incredible views and a lovely King bed so we were very happy. The hotel staff were lovely and accommodating. The outside pool is a little dated and my husband said when swimming people from the restaurant can see you which I must admit is a little off-putting. Also you have to pay for wifi which I think in this day is a litlt absurd. It's not cheap wifi either. But apart from those two things I couldn't fault the hotel and its staff. We will be back.
Comment from Hotel Management
04-Feb-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Stef, We are delighted to have played a part in your celebrations and are thrilled that you enjoyed your stay with. Our entire team at Pan Pacific Perth also wish you a belated happy anniversary! All of us look forward to your return visit very soon. Best wishes, John Kockan General Manager, Pan Pacific Perth
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Western Australia

Nice hotel in Perth

Posted 27-Jan-2016
Pros: Although it's up market they are a kid friendly hotel.
Cons: nothing
Location: location is good, you are 5-10 walk away from most things, taxi, bus etc as you walk out the front door.
I will keep going back to this hotel for the main reason, staff are so friendly, nothing is a bother to them, very customer focused.
Comment from Hotel Management
29-Jan-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Fiona, Thank you for taking the time to write an excellent review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit very soon. Best regards, John Kockan General Manager, Pan Pacific Perth
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth

Fantastic location

Posted 26-Jan-2016
The staff were all so kind and helpful. Couldn't praise them up enough, just fantastic. Hotel is very nice. Breakfast buffet excellent especially the service again. Room was really comfortable and clean. The only down side would be the bathroom needed updating.
Comment from Hotel Management
29-Jan-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Sharon, Thank you for your kind comments in regard to our associates, we’re delighted to read that you found them to be kind and helpful. It is wonderful that you were pleased with the location of our hotel, the room, and the breakfast on offer. Thank you for your comments on the bathroom, it has been shared with the team. Thank you for taking the time to review our hotel. We look forward to welcoming you again at Pan Pacific Perth in the near future. Best regards, John Kockan General Manager, Pan Pacific Perth
4 out of 5
Recommended
for Everyone
by A verified traveller

ben posizionato

Posted 25-Jan-2016
Pros: la gentilezza e l'ottima colazione
Cons: i servizi e la piscina
si trova vicino al porto turistico ed all'Esplanade, ottima colazione, congierge gentili solo qualche problema sulle strutture della camera, luci e cassetta sicurezza in complesso gradevole
Comment from Hotel Management
25-Jan-2016 by General Manager, Pan Pacific Perth, Hotel Management
Dear Reviewer, Thank you for taking the time to score us, we appreciate feedback from all our valued guests. All of us look forward to your return visit very soon. Best regards, John Kockan General Manager, Pan Pacific Perth