Ratings based on 4,599 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from PERTH WA

WAITING WAITING WAITING

Posted 23-Aug-2016
Pros: LOCATION
VALET PARKING- WE WAITED 1 HOUR FOR OUR CAR TO BE BROUGHT UP FROM VALET PARKING BREAKFAST- CUP OF TEA & COFFEE WE ORDERED WHEN WE SAT DOWN, ARRIVED AFTER WE FINISHED OUR BREAKFAST.
5out of 5
by A verified traveller from Perth, WA

Very nice hotel close to the city.

Posted 22-Aug-2016
We checked in easily and were offered two complimentary drinks due to celebrating our anniversary. Staff were friendly and professional, especially the lobby lounge bartender. Our pacific club room was immaculate and clean. We ate at Montereys for dinner and the food was very nice. The only thing was that there was no first aid box that I could find in the room. I happened to cut myself on arrival so this was a little inconvenient but nothing really. We had the best night with awesome food and would definitely stay again...I didn't want to leave!
4out of 5
by A verified traveller

Posted 19-Aug-2016
Very nice room, excellent staff, all round great hotel. Only thing that let it down for me a little was the food.
5out of 5
by A verified traveller from WA

the best place to be

Posted 19-Aug-2016
Pros: Staff are very accommodating and very kind.
I would like to thank the staff, esp. the porters of Pan Pacific Hotel for helping me look after my husband who needed a wheelchair and for letting us stay longer in their lobby. Thank you so much.
4out of 5
by A verified traveller from Adelaide

Nice water view with a pleasant room

Posted 18-Aug-2016
Pros: Great water view from room. Lunch was fantastic at the hotel.
Cons: Food Buffett is very expensive for what it is (Breakfast)
Location: Business Training was conducted on site at the hotel.
Travelled for business! Thoroughly enjoyed food provided by the hotel for our training on site. Staff were very friendly & helpful, think we were a little spoilt.
4out of 5
by A verified traveller from perth

Convenience

Posted 15-Aug-2016
Pros: Was clean and comfortable
Cons: Check in was a bit cold and distant
Was our wedding anniversary and wanted a place in the city that we can walk to and from the city and Northbridge. We did not have to worry about drinking and driving or having to catch a taxi. Was convenient and enjoyed breakfast before the 11 o'clock checkout.
4out of 5
by A verified traveller

Posted 15-Aug-2016
The Room was verry luxurious and comfortable. Has beautiful veiws and great customer service. Cant wait to stay again!
5out of 5
by A verified traveller

Very nice hotel. Couldn't have been more helpful.

Posted 08-Aug-2016
Pros: All of it
Had a lovely time. Easy to get anywhere. Very friendly and helpful staff. Good service as soon as we booked. I had to change and add things to my booking and they couldn't have been more accommodating.
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Dear Reviewer, We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to read that our associates played a significant role in enhancing your stay. Thank youfor taking the time to review our hotel and it is always our pleasure welcoming you back to Pan Pacific Perth. Best regards, John Kockan General Manager
4out of 5
by A verified traveller

Close to the city and good room rates

Posted 08-Aug-2016
Just wanted to spend a night with the family away from home Had a great time without breaking the budget and an overall pleasant experience
Comment from Hotel Management
by General Manager, Hotel Management
Dear reviewer, We are happy to read that you and your family had a pleasant experience away from home albeit shortly. Thank you for taking the time to score us. We all look forward to your return! Best regards, John Kockan General Manager
5out of 5
by A verified traveller from Perth

Club rooms are always good 5 star value for money

Posted 29-Jul-2016
We booked a King club room and were upgraded to river view on arrival. The rooms are spacious, with comfy beds, and generous bathrooms- with a large bathtub and good water pressure and temp control. Joining their loyalty club also gives you free wifi, free bottled water and daily newspaper. The club access gives you substantial canapes and drinks for a 2 hour period every evening- lovely way to wind down after checkin and relax before heading out to dinner. It also gives you access to a buffet style brekky with plenty of variety each morning. The parking is easy and is relatively cheap for a 24 hour CBD parking period especially if you take up one of their apply before you arrive packages that they usually email out before checkin. Regular public transport to the malls and trains on your doorstep. The staff were friendly, professional and accommodating- checkin to checkout process has been seamless for both our stays. Will consider staying again before a CBD starting running event again as has not disappointed on any front yet.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Marnie, Thank you for taking the time to write an excellent review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit at Pan Pacific Perth very soon. Best regards, John Kockan General Manager