Ratings based on 3,977 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Sydney

Convenient in town

Posted 23-Aug-2015
Pros: Convenient location
In Perth for conference; good value, good service all 3 nights. Some construction going on but no impact whatever on my stay which was good. Bathroom décor very dated
Comment from Hotel Management
25-Aug-2015 by General Manager, Pan Pacific Perth, Hotel Management
Dear Dave, Thank you for your post following your recent stay at Pan Pacific Perth. We are delighted that you were pleased with the location of our hotel and found it to be convenient. It is close to Perth’s main shopping district and attractions, at the same time to the city's main business district. It is also wonderful to read that you found it to be good value for money and that the renovations did not cause any inconvenience to you. Thank you once again for your post and we do hope to have the pleasure of extending our warm welcome once again when next your diary permits your return to Perth. Best regards General Manager, Pan Pacific Perth
2 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel, Under Renovation and Problems

Posted 18-Aug-2015
Had to change rooms 3 times in one night. Aircon banging every time it reached set temp. Moved Floor down, same issue. Although upgraded to a suite on the 17th floor after moving twice, it was not refurbished, did not have the same views on the opposite side of the hotel and shower over small bath/spa. Was looking forward to enjoying spa and refurbished original room. Hotel management were great at 11PM at night, but on paying compliment the following morning, staff on duty rebuffed us.
Comment from Hotel Management
25-Aug-2015 by General Manager, Pan Pacific Perth, Hotel Management
Dear Sir/Madam, Thank you for your post following your recent stay at Pan Pacific Perth. We are disappointed to read you were dissatisfied with your recent stay. This is defiantly below the high standard of service we pride ourselves on delivering on a regular basis. Our team joins me in expressing our genuine apologies for the inconvenience these issues caused you. We do hope that you consider returning to Pan Pacific Perth in future so that we may have the opportunity to demonstrate our typical world-class hospitality and you may experience our refurbished rooms and stunning views. Best regards General Manager, Pan Pacific Perth
3 out of 5
by A verified traveller from sunshine coast Queensland

Expensive

Posted 11-Aug-2015
The cost of parking & breakfdt is high. Even a pre ordered breakfast fee on the high side. The room air conditionioner and plumbing were also noisy. Outside pool whilst heated, Also in-useable in winter. I would not recommend and probably would not stay again.
Comment from Hotel Management
25-Aug-2015 by General Manager, Pan Pacific Perth, Hotel Management
Dear Anonymous, Thank you for your post following your recent stay at Pan Pacific Perth. We are disappointed to hear you were dissatisfied with your stay with us especially with the noise of the room air-conditioner and plumbing. This is defiantly below the high standard of service that we pride ourselves on delivering on a regular basis. Our team joins me in expressing our genuine apologies for the inconvenience these issues caused you. We do hope that you consider returning to Pan Pacific Perth in future so that we may have the opportunity to demonstrate our typical world-class hospitality. Best regards General Manager, Pan Pacific Perth
5 out of 5
Recommended
for Couples
by A verified traveller from Brisbane

Wedding Night

Posted 09-Aug-2015
Pros: Location, size of room, view, hotel staff
Cons: Parking - expensive as expected but no options for short stay.
Stayed in a suite, was great! Hotel staff also very friendly and accommodating. I would definitely stay there again.
1 out of 5
by A verified traveller from Perth

5 Star Location,1 Star service

Posted 28-Jul-2015
Pros: Central CBD Location
Cons: Staff need hospitality training 100 and 101...
Very disapointing stay... first night away from a newborn in 7 months for the Kylie Minogue concert and couldnt find a room for us on arrival. Upgraded to a room with no plumbing so shower was backed up with dirty/ used water and told couldnt refund as we had booked through Expedia.
2 out of 5
by A verified traveller

Bad

Posted 22-Jul-2015
Me and my family had no so good experience with this hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Geraldton, Western Australia

Great location

Posted 18-Jul-2015
Staff are friendly and helpful. Lovely view of the Swan River. The only problem I had was trying to work out how to turn the shower on. Eventually found button on bath tap that needs to be depressed to start the shower.
Comment from Hotel Management
20-Jul-2015 by PPP, Hotel Management
Dear Leanne Thank you very much for your review after your recent stay at our hotel. We are so pleased you found our staff friendly and helpful and that you enjoyed the lovely view of the Swan River. We regret you had a problem turning on the shower, your valued feedback has been shared amongst the hotel team for review. We hope to welcome you back when you next in Perth. Kind Regards General Manager, Pan Pacific Perth
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2015
near to swan lake, excellent service, enough parking space, big bed. wonderful stay experience.
Comment from Hotel Management
20-Jul-2015 by PPP, Hotel Management
Dear Traveler I am very delighted to receive your excellent review after your recent stay. We are very pleased you found our location and service to be excellent; and that we have enough parking space, big bed and that you had a wonderful stay! We look forward to welcome you back when you next visit in Perth. Best Regards General Manager, Pan Pacific Perth
5 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Absolutely fantastic hotel. Brilliant experience!

Posted 25-Jun-2015
Pros: Beautiful, luxurious, very clean and fantastic staff.
Cons: no
Location: Great location, easy to access shopping. A nice feature is a coffee machine available to guests in the restaurant area.
The Pan Pacific was a wonderful experience. I would highly recommend it, whether you are travelling for pleasure or business. The staff were wonderful, room service was excellent, and I was looked after very well. An enjoyable time that I will be repeating again!
4 out of 5
by A verified traveller

Satisfied

Posted 23-Jun-2015
It is not as good as my expectation. The room was a Standard room with two double beds. City view, no belcony. Also I have tried the food in hotel breakfast and dinner, all normal, no surprising. But staffs are all nice friendly. wifi in the room not for free. Free wifi regin only in the lobby.