Ratings based on 5,041 Verified Reviews

4.4 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-May-2017
As expected for a quality hotel Staff were friendly and helpful Very popular on weekends with people staying in the city. Cheaper on Expedia than going direct to the hotel by a third
Comment from Hotel Management
15-May-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to review us following your recent stay, We are delighted to read that you had a wonderful stay and that our associates were able to make your stay comfortable and enriching by being friendly and helpful. Thank you, once again, for your feedback and for choosing to stay with us. We look forward to your return. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Posted 02-May-2017
Nice hotel located near swan river. Area quiet at weekends. Room clean and perfect Ally ample
Comment from Hotel Management
15-May-2017 by General Manager, Hotel Management
Dear Emma, Thank you for your review following your recent stay with us. We are thrilled that you were pleased with the location of our hotel and enjoyed the convenience of the accessing the city and surrounding local attractions. Thank you for your generous comments on our accommodation facilities; we look forward to welcoming you back. Best Regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Great hotel in CBD, rooms clean and excellent attention to detail staff
Comment from Hotel Management
02-May-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay at Pan Pacific Perth. We are delighted to hear that you enjoyed your stay and found your room to be clean and our location convenient for your exploration of the city and local attractions. Thank you for your kind comments in regard to our associates, we are delighted to read that you found them to be helpful with great attention to detail. Thank you, once again, for taking you time to review us and we look forward to welcoming you back in the near future. Best Regards, John Kockan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Very pleasant hotel in the heart of the city.

Posted 27-Apr-2017
Having a small child, we should have gone for laundry and a microwave. But hotel was lovely.
Comment from Hotel Management
02-May-2017 by General Manager, Hotel Management
Dear Reviewer, We are thrilled that you enjoyed your stay and were impressed by every aspect of your stay. Our promise is to offer enriching and memorable experiences by providing the unmistakable Pacific touch and we are delighted that you were highly satisfied with our product and service. Thank you for you feedback and time in reviewing us. We look forward to welcoming you back to Pan Pacific Perth for another unforgettable stay. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth

No in house movies but nice big tv?? Great view.

Posted 25-Apr-2017
Great price for the refurbished room. Nil further.
Comment from Hotel Management
27-Apr-2017 by General Manager, Hotel Management
Dear Dan, Thank you for taking the time to review us and for noting us to be of great value for money. We are delighted that you enjoyed your stay and look forward to welcoming you back on your next visit. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value

Posted 24-Apr-2017
Hotel clean and tidy. Good value as stay included breakfast. Hotel parking could be a bit cheaper.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for a wonderful review following your recent stay. We are delighted to read that you found our hotel clean, tidy and noted the breakfast inclusions to be good value for money. Thank you for your feedback in regards to parking fees; prices in Perth do tend to be quite expensive sometimes but we do endeavor to stay competitive and give our customers the best value for the services provided. Thank you, once again, for your time in reviewing us; we do hope to have the pleasure of welcoming you back in the near future. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Ashgrove QLD

Nice Hotel near the City center.

Posted 23-Apr-2017
Nice rooms but the bathrooms needs to be upgraded.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Dear Manuel, Thank you for taking the time to review us following your recent stay. While we are delighted to read that you had an overall wonderful experience, we welcome your feedback on the shower facilities and have promptly shared your comments with the relevant team. Thank you for choosing to stay with us and we look forward to your return. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in quiet location.

Posted 22-Apr-2017
A nice hotel in a quiet location. The shower over bath combo needs updating as water goes all over the floor. Free street parking nearby.
Comment from Hotel Management
26-Apr-2017 by General Manager, Hotel Management
Dear Reviewer, We are delighted to read that you enjoyed your stay and found our location to be convenient for the purpose of your visit. Thank you for your feedback on our shower facilities; we have shared your comments with the relevant teams. Thank you, once again, for taking the time to review us. We look forward to welcoming you back in the near future. Best Regards, John Kockan General Manager
3 out of 5
by A verified traveller

Rooms need tlc

Posted 19-Apr-2017
Wonderful greeting when arrived at the hotel, extremely attentive and knowledgeable staff. Lobby and public areas very clean and modern.........but the hotel room was extremely dated, especially the bathroom which was in desperate need of a facelift.
Comment from Hotel Management
21-Apr-2017 by General Manager, Hotel Management
Dear Reviewer, We are pleased to read that you found our associates to be a delight, providing a high standard of friendly, efficient service is our highest priority and so it is wonderful to hear that you appreciated this. Thank you for your valued feedback in regards to our bathroom facilities, we appreciate your time in letting us know where we need to improve and have promptly shared your comments with the relevant team. Once again, we would like to thank you for taking the time to provide your feedback and we do hope to have another opportunity of welcoming you back in future. Best Regards, John Kockan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Vey nice and comfortable

Posted 19-Apr-2017
Pros: Nice room with a great view. Excellent bed and linens. Pleasant, efficient staff .
Cons: Not keen on the complicated thing next to the bed in place of an ordinary radio. I missed my Radio National in the mornings.
Location: Easy to walk to city , the Mint and cathedrals etc . Also close to the river and foreshore and boat to Fremantle etc .
Very nice and staff were excellent , but we were not happy about the $30 a day Wilson parking surprise . But for that we would happily stay at Pan Pacific again.
Comment from Hotel Management
21-Apr-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to review us following your recent stay. We are delighted to read that you had an amazing experience, were delighted by the views from your room and found our location to be central and convenient for the exploration of Perth's CBD and local attractions. As we aim to meet and hopefully exceed guest experiences, we are humbled by your wonderful comments and thank you for the review. We certainly look forward to welcoming you back soon. Best Regards, John Kockan General Manager