Ratings based on 4,903 Verified Reviews

4.4 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Bunbury

Basic business hotel near CBD

Posted 19-Feb-2017
Pros: Situated near city centre.
Cons: Room tired and in need of refurbishment. WiFi poor and slow.
Location: Walk along Adelaide Terrace and down to the Esplanade. Take a boat trip to Fremantle and Rottnest.
Reception courteous but unable to provide an upgrade to the basic so called deluxe room although this had been requested. Breakfast expensive but plenty eating places nearby.
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to review us following your recent visit. While we are pleased to read that you found the location of our hotel convenient for accessing the city and jetty, we are disappointed to read that a few aspects of your stay did not meet your expectation or leave up to our usual service standards. As we pride ourselves in offering luxury, style and comfort with the promise of a stimulating and enriching experience; we regret that your experience, in this occasion, did not live up to our promise. We however, thank you for your feedback and hope to have the pleasure of welcoming you back, for an opportunity to demonstrate our typical world class service. Best Regards, John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Gold Coast Qld Australia

Great location, close to city and free transport.

Posted 18-Feb-2017
Pros: Everything.
Cons: Nothing
Location: Great location. Close to free buses that travel around the city and go past most attractions. Walking distance to Perth Mint.
Could not complain about anything, it was such a lovely hotel - staff were amazing. We updated to Pacific Club King which was beyond our expectations. Could not speak more highly about our experience.
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
Dear Eric and Marg, We are thrilled that you enjoyed your stay and were impressed by every aspect of your stay. Our promise is to offer enriching and memorable experiences by providing the unmistakable Pacific touch and we are delighted that you were highly satisfied with our product and service. Thank you for your valuable time in reviewing us. We look forward to the pleasure of welcoming you back to Pan Pacific Perth for another refreshing getaway. Best Regards, John Kockan General Manager
5out of 5
Recommended
for Couples
by A verified traveller from Surrey, England

Great Staff

Posted 17-Feb-2017
Pros: Food, room, location and staff
Location: Good location plenty of local transport
Wanted a good Hotel, to end a 2 week touring holiday, this was just right. A little away from the main centre bus several free buses take you in 5 mins, several restaurants, Australian style food pubs + several others all walkable, nice to be close to Swan River nice walk to jettys. Took a club room the extras like breakfast make it good value, staff were really nice.
Comment from Hotel Management
21-Feb-2017 by General Manager, Hotel Management
Dear Henry, We are thrilled to read that you enjoyed your visit to Perth and your stay with us. We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to hear that our associates played a significant role in enhancing your stay by providing terrific service. It is also pleasing to read that you enjoyed Pacific Club Lounge privileges. Thank you, once again, for your generous review and we look forward to welcoming you back when your next travel plans return you to Perth. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Business Travellers
by A verified traveller

Great hotel close to centre of Perth

Posted 13-Feb-2017
Pros: Breakfast Buffet
Cons: Bathroom renovations
Nice clean rooms with comfortable beds, but the showers are tiny...no good for bigger people. Breakfast buffet is great with plenty of healthy options, unlimited barista coffee. Hotel and reception area is clean, modern and spacious and all staff were friendly without exception. Watch out for the car parking, it's not $30/day if you enter and exit more than once and the valet is $50/ day. That said, 2 nights out of 4 I was able to get overnight street parking. All in all I would stay there again.
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay with us. We are delighted to read that you had a wonderful experience at our buffet restaurant and that you found the food to be of high quality and the service by our associates outstanding. Thank you for your wonderful review and we look forward to welcoming you back in the near future. Best Regards John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from perth

Great hotel

Posted 13-Feb-2017
Great service and facilities...staff were really helpful to every need
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Dear Mr. Russell, Thank you for taking the time review us following your recent visit to Perth. We are delighted to read that you had an enjoyable and satisfying stay. Our associates pride themselves in providing exceptional and friendly service and it is great to read that they enhanced your overall experience by their interactions with you and went out of their way to ensure you were comfortable. Thank you once again for a stellar review and we look forward to another fantastic encounter during your next visit with us at Pan Pacific Perth. Best regards, John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

都心部に近く、年配の方・お子さんにもおすすめのホテルです。

Posted 12-Feb-2017
福岡からシンガポール経由で深夜にチェックインしました。深夜のチェックインでしたが、快く出迎えていただけました。24時間のスーパー・コンビニも近く(パース内のスーパーやコンビニは24時間営業のところはほとんどないです。)、買い物・食事は徒歩圏内で十分でした。 部屋はキレイで、アメニティーグッズもそろっています。バスタブとシャワールームが別なのも良かったです。トイレは暖かい便座・ウォシュレットではなかったですが、これは仕方ないかと思います。 実は朝食・昼食・夕食・軽食いずれも取ってません(^^;)朝食ビュッフェがちょっと高いと思ったのであえてルームプランに加えませんでした。しかし、ホテルを出てすぐにCoffee Clubと言う喫茶店で安く朝食を取れたし、向かいのビアパブは昼から開いていたので、昼食もそこでとることができました。 接客は言わずもがな全く不満のない、十分満足できました。
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay at Pan Pacific Perth. We are delighted to read that you had an enjoyable and satisfying stay. Our Housekeeping team takes pride in the comfort of guest rooms and it is a delight to read that you found the room to be clean and with sufficient amenities. It is also delightful to hear that our associates were friendly and efficient at checking you in on your late arrival. Thank you, once again, for your generous review and we look forward to welcoming you back when your next travel plans return you to Perth. Best Regards, John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Fantastic Hotel

Posted 12-Feb-2017
From check-in to check-out the Pan Pacific Perth was exceptional. Brilliant, friendly and courteous staff. Clean, comfortable rooms. Great buffet breakfast and well located. Couldn't ask for more. I would easily recommend this hotel to anyone.
Comment from Hotel Management
14-Feb-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for taking the time to review Pan Pacific Perth following your recent stay. We strive to create a seamless and memorable experience for our guests from the point of arrival to departure, and are pleased to hear that our associates played a significant role in enhancing your stay. It is also pleasing to read that the location of our hotel was convenient for your explorations of Perth CBD and other local attractions. Your wonderful comments about our buffet breakfast spread and cleanliness of the rooms has been well received and passed on to the relevant teams. Thank you once again, and we look forward to welcoming you back for another enriching experience. Best Regards John Kockan General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Staff are very good

Posted 10-Feb-2017
Our experience of this hotel was very good. Terrific service from staff, buffet breakfast was great. Only downside was tired looking bathroom but these are being updated so will get better - was still clean and had both shower and a bath which was good.
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Dear Reviewer, We are thrilled to read that you enjoyed your visit to Perth and your stay with us. We strive to create seamless and memorable experiences for our guests from the point of arrival to departure, and we are pleased to hear that our associates played a significant role in enhancing your stay by providing terrific service. It is also pleasing to read that you enjoyed the buffet breakfast spread. Thank you for your feedback on our bathroom facilities; we are grateful to receive your comment and have shared these with the relevant department. Thank you for taking your time to review us; we look forward to the pleasure of welcoming you back to Pan Pacific Perth. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Centrally located to cbd

Posted 06-Feb-2017
Clean and tidy room although plumbing noises when trying to sleep
Comment from Hotel Management
09-Feb-2017 by General Manager, Hotel Management
Dear Reviewer, Thank you for your review following your recent stay with us. While we are pleased to read that you had a wonderful stay and found our hotel to be centrally located, with clean and tidy rooms, there were aspects of your stay that did not meet your satisfaction. Thank you for passing on your feedback; we have shared these with the relevant team and do sincerely apologise for the inconvenience caused. Thank you once again for your review; we hope to have the pleasure of welcoming you back in the near future for an opportunity to showcase our world class service. Best Regards, John Kockan General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from England

Nice hotel for short stay

Posted 06-Feb-2017
Large comfortable rooms. Staff friendly and professional. Pool tiny and in shade due to talk building.
Comment from Hotel Management
07-Feb-2017 by General Manager, Hotel Management
Dear Alison, Thank you for a wonderful review. We are delighted to read that you enjoyed your stay and found your room to be large and comfortable. Our associates pride themselves in offering exceptional customer service and it is pleasing to read that you were treated to friendly and professional service. Thank you for your feedback on our pool facilities; we are always looking for opportunities to enhance guest experiences and thank you for taking the time to let us know of where you think we should work on. Thank you once again for your review and we look forward to the pleasure of welcoming you back in the near future. Best Regards, John Kockan General Manager