We have stayed here once before, staff have always been really friendly and courteous. For a five star hotel, i just thought the rooms lacked just that five star feel. The rooms were very clean, but it was the finer details that let it down.
The bathroom ceiling had been patch repaired but not sanded or painted. A couple of the tiles looked like they were about to fall off and the door had been patched and painted badly.
There were some other aspects throughout the hotel also that needed repairing better.
Overall a nice hotel but just a bit too pricey for its five star rating, and four star feel.
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Our team takes great pride in looking after the needs of our guests in a friendly and attentive manner and we are pleased that their level of service met your expectations.
We look forward to the pleasure of welcoming you again when next business or leisure brings you back to Perth.