Premier Room, 1 King Bed, River View | In-room safe, desk, laptop workspace, soundproofing

Reviews of Pan Pacific Perth

5 out of 5
Pan Pacific Perth
207 Adelaide Terrace, East Perth, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 1008 reviews" "
Rating 8 - Good. 338 out of 1008 reviews" "
Rating 6 - Okay. 111 out of 1008 reviews" "
Rating 4 - Poor. 69 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea, Ocean Reef

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great food served at the wedding we attended.
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
With Reno’s just a bit noisey but would be staying again
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Room very dated. Can’t recommend
Stayed 4 nights in Feb 2024
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Ross

Business traveller
Liked: Staff & service, amenities
The property is being done up so there's a bit of noise, the new fit out is very average and cheaply done. The best rooms are the club rooms.
Stayed 3 nights in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

KIERON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Paul Flett - General Manager on 27 Mar 2024
Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully comfortable room
Stayed 2 nights in Feb 2024
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay.
Stayed 1 night in Feb 2024
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive at $40 a night but the rooms are nice and the staff was good.
Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Renee

Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Justin, Brisbane Airport

Liked: Cleanliness, staff & service, property conditions & facilities
Present stay and recently renovated room.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Russell

Response from Paul Flett – General Manager on 29 Jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Kenichi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the chef had not been smile in the breakfast’s restaurant. I hesitated to order the omelette to that chef.However others was no problems.
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

kelly

Liked: Cleanliness, staff & service, amenities
Lovely staff, great communication beds comfy
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Gopinath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay & very self-sufficient place.
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Johanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 31 Dec 2023
Dear Leanne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 31 Dec 2023
Dear Julianne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great free upgrade to new renovated was a plus
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good facilities. We were upgraded to a suite on arrival which was a nice surprise.
Stayed 5 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Jon,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Chwee Sim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel under renovation, can be noisy after 8 am. Clean and comfortable room although the furnitures are not modern looking. Value for money.
Stayed 3 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Chwee Sim,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Greg,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Matthew

Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Matthew,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Breakfast good. ( coffee trrrible)
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Irvine,Thank you for the great feedback of our hotel and kind comments on our staff.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

caroline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed is not comfortable. The fridge is very noise. The pool and food are very good. Shower is very nice with high water pressure. Staff are all very nice. The room is big but getting old and outdated.
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Caroline,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are working on a project to change our room styling and look forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Angela,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Whenddhy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Whenddhy,Thank you for the feedback of our hotel.We hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Allison

Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Allison,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Jacob,Thank you for the feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Martin,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

4/10 Poor

Hadley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms didn't match the booking photo
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Hadley,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in a club room suite. Drinks and canapes in the club room were great. We were upgraded to the club suite. Check in and out were fast. Staff were amazing. Breakfast was great.Would defiantly recommend.
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 28 Nov 2023
Dear Tania,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Chuang Shun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Paul Flett – General Manager on 3 Nov 2023
Dear Chuang Shun,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

8/10 Good

Frederique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Frederique,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 3 Nov 2023
Dear Natalie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay at the Pan Pacific. Your barman, Mitch was fabulous, friendly, and very efficient. Don't ever let him go.
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Mick,Thank you for the great feedback of our hotel and kind comments on our staff, especially Mitch, and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The Pan Pacific was very lovely. Mitch the barman is an absolute gem, he is worth his weight in gold, nothing was too hard for him, we will definitely be back.
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Sandra,Thank you for the great feedback of our hotel and kind comments on our staff, especially Mitch! and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

LEONARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure Luxury
Very Friendly and helpful
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Leonard,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service
The staff were amazing, nothing was too much and they truely went above and beyond. The gym could do with an update as a lot of the machines were out of order. The aircon temperature control was basically non existent. It was cold during the day and super hot over night and changing the settings did nothing. Other than that was a lovely stay
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Mikaela,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations. The gym is getting an upgrade over the next couple of weeks with a whole new fit out.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is first class at all levels
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 20 Oct 2023
Dear Jason,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area. New rooms are very beautiful.
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Paula,Thank you for your positive review and we are glad to hear you liked our new rooms. We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Angela,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

2/10 Terrible

Francis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Francis,Thank you for your review.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there overnight arrived late and left early but found the staff very friendly and helpful and the room was great
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Richard,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a
always feel welcome and comfortable during my stays, thank you to all the staff.
Stayed 2 nights in Oct 2023
Response from Paul Flett - General Manager on 13 Oct 2023
Dear John,Thank you for your positive review and for calling out our people.We are glad that you have been enjoying your stays and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager