All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice room, great food served at the wedding we attended.
Andrea
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Andrea,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
With Reno’s just a bit noisey but would be staying again
Tina
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 27 Mar 2024
Dear Tina,Thank you for your review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
Steven
18 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room very dated. Can’t recommend
Steven
Stayed 4 nights in Feb 2024
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Steven,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.The hotel is currently undergoing a full refurbishment and I hope to welcome you back into one of our newly refurbished rooms in the near future.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Ross
Business traveller
11 Mar 2024
Liked: Staff & service, amenities
The property is being done up so there's a bit of noise, the new fit out is very average and cheaply done. The best rooms are the club rooms.
Ross
Stayed 3 nights in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Ross,Thank you for your positive review and recent stay with us.We appreciate your comments with regard to the refurbishment and related disturbances during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Kieron,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
Nicholas
6 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Nicholas
Stayed 1 night in Mar 2024
Response from Paul Flett – General Manager on 20 Mar 2024
Dear Nicholas,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
2/10 Terrible
David
2 Mar 2024
David
Stayed 1 night in Mar 2024
Response from Paul Flett - General Manager on 27 Mar 2024
Dear David,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry that we have left you with this perception.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett - General Manager on 20 Mar 2024
Dear Tony,Thank you for your positive review and your recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Chloe,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Parking is expensive at $40 a night but the rooms are nice and the staff was good.
Craig
Stayed 3 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Craig,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Renee
18 Jan 2024
Renee
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 28 Feb 2024
Dear Renee,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Justin,Thank you for the great feedback of our hotel and kind comments on our newly refurbished rooms.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Russell
14 Jan 2024
Russell
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Russell,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
One of the chef had not been smile in the breakfast’s restaurant. I hesitated to order the omelette to that chef.However others was no problems.
Kenichi
Stayed 2 nights in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kenichi,Thank you for the great feedback of our hotel.I will discuss your feedback with our Executive Chef.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
kelly
7 Jan 2024
Liked: Cleanliness, staff & service, amenities
Lovely staff, great communication beds comfy
kelly
Stayed 1 night in Jan 2024
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Kelly,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Excellent place to stay & very self-sufficient place.
Gopinath
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 29 Jan 2024
Dear Gopinath,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Staff were great free upgrade to new renovated was a plus
Dean
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Dean,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay in one of our newly renovated rooms and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Joe,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 28 Dec 2023
Dear Jonathan,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Great hotel with good facilities. We were upgraded to a suite on arrival which was a nice surprise.
Verified traveller
Stayed 5 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Guest,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Jon,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Chwee Sim
Travelled with family
12 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Hotel under renovation, can be noisy after 8 am. Clean and comfortable room although the furnitures are not modern looking. Value for money.
Chwee Sim
Stayed 3 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Chwee Sim,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Greg,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
6/10 Okay
Matthew
10 Dec 2023
Matthew
Stayed 1 night in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Matthew,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Staff very helpful. Breakfast good. ( coffee trrrible)
Irvine
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Irvine,Thank you for the great feedback of our hotel and kind comments on our staff.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
caroline
Travelled with family, Travelled with partner
3 Dec 2023
Liked: Cleanliness, staff & service, amenities
The bed is not comfortable. The fridge is very noise.
The pool and food are very good. Shower is very nice with high water pressure.
Staff are all very nice.
The room is big but getting old and outdated.
caroline
Stayed 2 nights in Dec 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Caroline,Thank you for your review and recent stay with us.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are working on a project to change our room styling and look forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Angela,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Whenddhy,Thank you for the feedback of our hotel.We hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Allison
17 Nov 2023
Allison
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 22 Dec 2023
Dear Allison,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Jacob,Thank you for the feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
8/10 Good
Martin
14 Nov 2023
Martin
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Martin,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
4/10 Poor
Hadley
Business traveller
14 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms didn't match the booking photo
Hadley
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 29 Nov 2023
Dear Hadley,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
We loved our stay in a club room suite. Drinks and canapes in the club room were great. We were upgraded to the club suite. Check in and out were fast. Staff were amazing. Breakfast was great.Would defiantly recommend.
Tania
Stayed 1 night in Nov 2023
Response from Paul Flett – General Manager on 28 Nov 2023
Dear Tania,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 3 Nov 2023
Dear Chuang Shun,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Frederique,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Natalie
30 Oct 2023
Liked: Cleanliness, staff & service
Natalie
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 3 Nov 2023
Dear Natalie,Thank you for the great feedback of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Lovely stay at the Pan Pacific. Your barman, Mitch was fabulous, friendly, and very efficient. Don't ever let him go.
Mick
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Mick,Thank you for the great feedback of our hotel and kind comments on our staff, especially Mitch, and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
The Pan Pacific was very lovely.
Mitch the barman is an absolute gem, he is worth his weight in gold, nothing was too hard for him, we will definitely be back.
Sandra
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Sandra,Thank you for the great feedback of our hotel and kind comments on our staff, especially Mitch! and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Leonard,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
10/10 Excellent
Mikaela
26 Oct 2023
Liked: Cleanliness, staff & service
The staff were amazing, nothing was too much and they truely went above and beyond. The gym could do with an update as a lot of the machines were out of order. The aircon temperature control was basically non existent. It was cold during the day and super hot over night and changing the settings did nothing. Other than that was a lovely stay
Mikaela
Stayed 2 nights in Oct 2023
Response from Paul Flett – General Manager on 31 Oct 2023
Dear Mikaela,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations. The gym is getting an upgrade over the next couple of weeks with a whole new fit out.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 20 Oct 2023
Dear Jason,Thank you for the great feedback of our hotel and kind comments on our staff and service.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Paula,Thank you for your positive review and we are glad to hear you liked our new rooms. We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Francis,Thank you for your review.I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Paul Flett – General Manager
Only there overnight arrived late and left early but found the staff very friendly and helpful and the room was great
richard
Stayed 1 night in Oct 2023
Response from Paul Flett – General Manager on 18 Oct 2023
Dear Richard,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
always feel welcome and comfortable during my stays, thank you to all the staff.
John
Stayed 2 nights in Oct 2023
Response from Paul Flett - General Manager on 13 Oct 2023
Dear John,Thank you for your positive review and for calling out our people.We are glad that you have been enjoying your stays and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager