Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews of Joondalup Resort

4.5 out of 5
Joondalup Resort
Country Club Boulevard, Connolly, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 342 out of 679 reviews" "
Rating 8 - Good. 224 out of 679 reviews" "
Rating 6 - Okay. 82 out of 679 reviews" "
Rating 4 - Poor. 24 out of 679 reviews" "
Rating 2 - Terrible. 7 out of 679 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful and secluded resort with great views of the golf greens. The facilities and staff were great. The room service was quick, and the rooms were spacious. The walls/doors seem fairly thin as I could hear noisey children early in the morning. Cold water wasn’t easily available without buying it, and even when directed to use a vending machine for cold water, there was none available. Apart from that, the pool was nice and relaxing and the spa services had great variety and I considered getting something done I didn’t end up experiencing the facility.
Stayed 1 night in Apr 2024
Response from Felix on 18 Apr 2024
Thank you Ariana for providing feedback about your recent stay. We do offer complimentary water in the rooms. Kind regards, Felix-Front Office Supervisor

8/10 Good

Rachel, Sydney

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were lovely and professional. The facilities including the pool were fab and the hotel breakfast was delicious. Unfortunately the rooms were outdated and very much in need of maintenance and updating. Smokers on the balcony next door also ruined it for us, not that the hotel can keep watch 24/7.
Stayed 3 nights in Apr 2024
Response from Felix on 10 Apr 2024
Thank you Rachel for your feedback about your recent stay. We are glad you enjoyed your stay. The hotel rooms will be refurbished. We are so sorry for the inconvenience caused. We did warn the guests smoking on the balcony. Kind regards, Felix-Front Office Supervisor

10/10 Excellent

Danella

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time staying at Joondalup Resort - it was wonderful staying in a fancy resort which was still welcoming to us as a family with young children. Highly recommend!
Stayed 1 night in Mar 2024
Response from Felix on 9 Apr 2024
Thank you Danella for your wonderful feedback about your recent stay at Joondalup Resort. We are glad you enjoyed your stay. We hope to see you again soon. Kind regards, Felix-Front Office Supervisor

6/10 Okay

Pam

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
not sure if this was part expedia issue but as i had booked in my name not my fiancé's (I couldn't find any place to enter his info) He arrived at the property 30 mins before me even though he had the booking info and confirmation they would not allow him to check in nor even sit at the bar whilst awaiting my arrival. He was forced to sit in his car and wait they made him feel so terrible we almost left.
Stayed 1 night in Mar 2024
Response from felix on 22 Mar 2024
Thank you Pam for your feedback. I am really sorry for the inconvenience caused. We will investigate further. We do require the person on the booking to check in with valid ID. He was more than welcome to wait at the bar. Kind regards, Felix-Front Office supervisor

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just stayed 3 nights and thoroughly enjoyed our stay.The pool area was so nice with the splendid weather we had . Perfect
Stayed 3 nights in Jan 2024
Response from Felix-Front Office Supervisor on 8 Feb 2024
Thank You Anthony for providing feedback about your recent stay. We are glad to hear that you had a wonderful time at Joondalup Resort. Kind regards, Felix-Front Office Supervisor

8/10 Good

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Stayed 1 night in Jan 2024
Response from Felix-Front Office Supervisor on 8 Feb 2024
Dear Mark,We really appreciate you taking the time to share your rating with us. We look forward to seeing you againkind regards, Félix-Front Office Supervisor

8/10 Good

kevin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa-Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Helena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Giselle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a lovely time as we were staying for a wedding, however for the price we paid, we were very disappointed with the state of the rooms, they looked old and tired and in need of repair. There was paint off the walls between the bedroom and bathroom, like water damage and the tiles on the floor and walls the same. Badly in need of refurbishment - wouldn't book this hotel again unless we were there for a function, better value elsewhere. 4 star is overrated.
Stayed 2 nights in Dec 2023

4/10 Poor

Nicky

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here or recommend it to anyone. Very expensive for what it is. Dirty rooms, disorganised service. No value for money
Stayed 2 nights in Dec 2023
Response from . on 18 Dec 2023
Greetings Nicky,I am sorry to hear that your stay did not meet your expectations.

10/10 Excellent

Trish

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location
The surroundings are very peaceful and tranquil. The bathrooms are looking a bit tired and possibly need some work done on them
From our balcony, looking down to the pool.
Stayed 1 night in Dec 2023
Response from . on 18 Dec 2023
Greetings Trish,Thank you for taking the time to post a review of our property

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joondalup Resort Team on 18 Nov 2023
Hi Eric, Thank you for providing the review. To discuss your feedback further please contact us at the property.

10/10 Excellent

Jody

Stayed 1 night in Oct 2023

6/10 Okay

Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, great golf course, friendly staff. The Alcove was disappointing. The menu was limited with even more limited vegetarian options and it was expensive for what you got. Other than that, great place to stay
Stayed 1 night in Oct 2023
Response from Joondalup Resort Team on 22 Oct 2023
Hi Frederick, Thank you for your feedback. We appreciate your positive comments on our beautiful surroundings, friendly staff, and the great golf course. However we regret to hear that you experience in Alcove left you disappointed. Your valuable feedback will guide us in making improvements. We look forward to opportunity to exceed your expectation during your next stay with us. Kind Regards ,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
Overall a lovely place to stay in the North of the city. Beautiful grounds, and all the public areas were clean and well kept. The only reason for the four stars rather than five is that the rooms need a bit of modernisation and freshening up.
Stayed 2 nights in Sep 2023
Response from Joondalup Resort Team on 22 Oct 2023
Hi Stephan, Thank you for sharing your thoughts on our location, grounds, and public areas. Your comment on room moderation is duly noted. We appreciate your feedback and hope to welcome you back for an improved stay, Kind Regards,

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Joondalup Resort Team on 6 Oct 2023
Hi Thanh, Thank you for taking the time to provide us with a review based on your stay with us at the Joondalup Resort. We appreciate your time.Thank you

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over night stay. Easy check in, room was spacious, clen and well appointed.
Stayed 1 night in Oct 2023
Response from The Joondalup Resort Team on 6 Oct 2023
Hi Bernie,Thank you for your feedback, we are glad you were satisfied during your stay with us at the Joondalup Resort. We appreciate and value your time in taking the time to post a review.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for great stay
Stayed 1 night in Sep 2023
Response from The Joondalup Resort Team on 6 Oct 2023
Hi Sonia,Thank you very much for your review. We are glad your needs were met for your stay with us. We hope to see you back again soon.Thank you

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about our first time experience very friendly efficient staff an absolute gem in WA.
Stayed 1 night in Sep 2023
Response from Joondalup Resort Team on 19 Sept 2023
Hi Sonja, Thank you for sharing first-time experience with us! We are delighted to hear that you loved everything from our friendly and efficient staff to your overall stay. Thank you again for your kind words and looking forward to welcoming you back on your next visit.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay rooms are spacious and bed very comfy. Great service and food. Lots of things to do with a gym ,pool and Golf course. With a choice of Dining with 2 restaurants . Has a lovely outlook and scenery, a popular place to have your wedding.
Stayed 1 night in Sep 2023
Response from Joondalup Resort Team on 19 Sept 2023
Hi Donna, Thank you for your fantastic review! We are thrilled to hear you enjoyed our spacious rooms, comfortable beds, great service and delicious food.. Also its wonderful to know you appreciated our picturesque surrounding and considered us for weddings. Thank you again and we hope to welcome you back soon!

8/10 Good

Breana

Stayed 1 night in Sep 2023
Response from The Joondalup Resort Team on 6 Oct 2023
Hi Breana,Thank you for your kind review. We appreciate your time and effort in providing us with this review. We hope to see you again in the future.Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joo on 7 Sept 2023
Dear Chris, Thank you for your wonderful feedback. We are thrilled to hear that you had a fantastic experience during your stay. Hope we will have a chance to host you back again in future. Kind Regards,

8/10 Good

Kym

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is it is very noisey but nice feel
Stayed 1 night in Sep 2023
Response from Joondalup Resort Team on 7 Sept 2023
Dear Kym,Thank you for your valuable feedback and we are delighted to see that you had a positive experience overall. We hope to have the opportunity to welcome you back again in future.Kind Regards,

8/10 Good

Murray

Liked: Cleanliness, staff & service, amenities
Ground’s stunning. Pool area looks fantastic and can see myself spending a long time in the pool area with warmer weather. Breakfast was nice but could do with a few more selections of fruit. Will be back for sure.
Stayed 1 night in Aug 2023
Response from Joondalup Resort Team on 19 Aug 2023
Hi Murray, Thank you for your wonderful feedback. We are glad to hear that you enjoyed the grounds and pool area. Your positive comments are greatly appreciated. We will take a not on your suggestion to enhance our breakfast selection for your future visits. Thank you and looking forward to welcome you back soon. Kind regards,

4/10 Poor

Darryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were great but room needs upgrading towels are cheaps bed and couch very uncomfortable
Stayed 1 night in Jul 2023
Response from Joondalup Resort Team on 30 Jul 2023
Good afternoon Darryl,Thank you for taking the time to leave us a review. Our sincerest apologies for the negative experience you had with us regarding the room inclusions. Your feedback will be passed on to management to look into.Kind regards from the Joondalup Resort Team.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Joondalup Resort Team on 31 Jul 2023
Hi Jackie, Thank you for leaving us a review. We're glad you enjoyed your stay! We hope to see you soon.Kind regards from the Joondalup Resort Team

10/10 Excellent

Teaomarama

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts we’ve stayed in so far.
Stayed 3 nights in Jun 2023
Response from Joondalup Resort Team on 30 Jun 2023
Dear Teaomarama, Thank you for your glowing review! We are absolutely thrilled to hear that you consider Joondalup Resort to be one of the best. And delighted that we were able to provide you with the level of comfort and satisfaction you expected. Once again thank you for your kind words and looking forward to welcome you back again in future. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very spacious with 2 queen sized beds. The resort was very nice and there was ample parking space.
Stayed 1 night in May 2023
Response from Joondalup Resort Team on 24 Jun 2023
Good evening, Thank you for your feedback. We are pleased to hear that you had enjoyed the stay .And appreciate about mentioning, what you felt about the spacious room and the parking. Thank you again for your kind words and hope we will have chance to welcome you back again in future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Rooms and bathroom is spacious. I liked they provided water but unfortunately the water wasn’t good and only provided the first night of stay. I would have liked them to supply teaspoons to stir tea or coffee. Wry friendly and welcoming staff.
Stayed 2 nights in Jun 2023
Response from Joondalup Resort Team on 20 Jun 2023
Hi Sandra, We want to express our gratitude for your valuable feedback regarding your stay at our resort. We are thrilled to hear that you found room and bathroom spacious, also glad that our staff members were friendly and welcoming. Although we sincerely apologize for the inconvenience caused by the water quality issue. Your feedback is incredibly important to us, and we will certainly take it into consideration to enhance our services. Kind Regards

10/10 Excellent

ZUYI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Joondalup Resort Team on 20 Jun 2023
Hi Zuyi, Thank you for taking the time to review about your last stay. We greatly appreciate your positive feedback and thank you for choosing Joondalup Resort. Kind Regards,

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a really night time
Stayed 1 night in Jun 2023
Response from Joondalup resort Team on 2 Jun 2023
Hi Michelle,Thank you for your recent stay at joondalup resort and for sharing your feedback. Glad to hear that you had a positive overall experience. We apologize for any inconvenience you experienced during the night. Your satisfaction is important to us. Please do not hesitate to reach out us directly for anything further we can assist you with. We are here to ensure that your next visit surpasses your expectations. We look forward to the opportunity of hosting you again soon. Kind Regards,Joondalup Resort Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Visit
An overnight stay in Room 107. Late to check in and early to check out so did not get the full advantage of the facility. Very comfortable bed, spacious room, outdoor setting directly outside the room overlooking the gardens. A few little maintenance issues, such as water damage in bathroom above shower/basin area which maybe from an upstairs room. Bar and snack staff very accommodating with providing late night food at closing time.
Stayed 1 night in May 2023
Response from Joondalup Resort Team on 2 Jun 2023
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments and glad to hear that you found the bed comfortable, the room spacious and enjoyed the outdoor seating area with its view to the garden. However we apologize for any inconvenience caused regarding the maintenance issue specifically the water damage in the bathroom, Our team will promptly address these concerns to ensure that they are resolved and do not impact other guest. Thank you again for sharing the feedback with us and hope we will have an opportunity soon to welcome you back again. Kind Regards

10/10 Excellent

Sharron

Stayed 2 nights in May 2023
Response from Joondalup Resort Team on 12 Jun 2023
Hi Sharron, Thank you for you feedback. Hope you enjoyed the stay the us. We look forward to welcome you back again in future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Joondalup Resort Team on 19 May 2023
Hi Brian,Thank you for taking time to give us a review. Glad you enjoyed the stay with us. Hope we will have an opportunity to welcome you back again in future.Kind Regards

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Apr 2023
Response from Joondalup Resort Team on 7 May 2023
Hi Matt,Thank you for choosing Joondalup resort for your stay and sharing that you had a good experience. Thank you and hope to see you soon.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Proping up the relations
I was not the guest but my daughter in law was impressed that they even provided plates and cutlery for them to eat their takeaway. The rrsort called me to say tgere were still bags in the room and it was past checkout at 1000 by the time they returned to check out it was after 1100 but tgere was no penalty.
Stayed 1 night in Apr 2023
Response from Reservations Team on 29 Apr 2023
Hi Alexander,Thank you for your time to give us a feedback on behalf of your daughter. And glad to here that your daughter had enjoyed the stay with us. Hope to see you soon in your next stay.

6/10 Okay

Gillian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but old fashioned.
We booked a staycation for one night. The hotel grounds are lovely with a tropical feel and are well maintained. Whilst the room was clean with a good shower it was very old fashioned and in desperate need of an update. It was fine for a night but I most likely won’t return.
Stayed 1 night in Apr 2023
Response from Reservations Team on 29 Apr 2023
Hi Gillian,Thank you for taking time to give us a feedback about your stay. Glad to hear that you have enjoyed the grounds at the same time disappointed that we were not able to meet your expectation. We will take that into consideration and will be mentioned to the management.

4/10 Poor

Craig

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Toilet leaked all over the bathroom floor and air conditioner didnt work
Stayed 1 night in Apr 2023
Response from Reservations Team on 29 Apr 2023
Hi Craig thank you for your feedback. We apologies for what happen during your stay. And will be noted and mentioned to the management to fix it.

10/10 Excellent

DUNCAN

Stayed 1 night in Mar 2023
Response from Joondalup Resort Team on 7 May 2023
Hi DuncanThank you for choosing Joondalup Resort for your recent stay. Glad to see that you had a good experience during the stay. Hope to see you soon!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet, lovely gardens.
Stayed 2 nights in Mar 2023
Response from The Joondalup Resort Team on 24 Mar 2023
Hi Karen, thank you for the lovely feedback. We are so glad you had an enjoyable stay. We hope to see you again in the future. Kind regards, the Joondalup Resort Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort style ++
From the moment we first called the resort to see when we could check in, the service was outstanding. What a lovely place to relax and unwind. So close to Joondalup lakeside mall.. Which was amazing.. And a very easy place to navigate. The room was outstanding. Was warm though, and a separate sheet would've been good, instead of it incorporated into the quilt. My husband and I both sleep at different temps, so he thiught it was spot on. And I thiught it was a bit warm.. I don't like using air con needlessly, so that wasn't an option for me. The pool was lovely, I don't do public displays in togs very easily. So it just goes to show how inviting it was. All the staff were friendly, and we just had the best time. Looking forward to coming back.
Stayed 2 nights in Mar 2023
Response from The Joondalup Resort Team on 10 Mar 2023
Hi Susan, thank you for the fantastic review, we are so glad that you had a great time at the Resort. We pride ourselves on our service and look forward to your return in the future. Thank you again! Kind regards, the Joondalup Resort Team

4/10 Poor

Lionel

Disliked: Amenities, property conditions & facilities
Arrived into room and found an old sock. Food was disappointing and when asked we were told they do not have the correct ingredients to work with. Hotel looks neglected from last time we stayed there.
Stayed 6 nights in Feb 2023
Response from The Joondalup Resort Team on 10 Mar 2023
Hi Lionel, thank you for sharing your recent experiences with us. We apologise for the issues you encountered, your feedback is valued and will be forwarded to management to investigate. We hope to accommodate you again in the future with a more memorable experience. Kind regards, the Joondalup Resort Team

10/10 Excellent

sally

Stayed 1 night in Mar 2023
Response from The Joondalup Resort Team on 10 Mar 2023
Hi Sally, thank you for the great rating. We are so glad you had a fabulous time and we hope to see you again in the future. Kind regards, the Joondalup Resort Team

10/10 Excellent

Martin

Stayed 1 night in Feb 2023
Response from The Joondalup Resort Team on 3 Mar 2023
Hi Martin, thank you for the lovely rating, we hope you visit again. Kind regards, the Joondalup Resort Team

10/10 Excellent

Catherine

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for medical appointments in Joondalup. Asked for early check-in but never heard back. Tried to contact the Resort directly before booking with this website but they didn't return my call. Excellent standard of comfort, cleanliness ect. Twin Q room was perfect for 2 adults and 2 young children. Kids enjoyed swimming on the pool. Staff were friendly on arrival. 2nd time we've stayed.
Stayed 1 night in Feb 2023
Response from The Joondalup Resort Team on 3 Mar 2023
Hi Catherine, thank you for sharing your recent experiences with us. We apologise for the lack of communication prior to your stay, however we are so glad you and the family enjoyed your stay! We hope you decide to visit again in the near future. Kind regards, the Joondalup Resort Team

10/10 Excellent

Volker

Travelled with partner
Liked: Cleanliness, staff & service
Clean with very friendly staff
Stayed 3 nights in Feb 2023
Response from The Joondalup Resort Team on 3 Mar 2023
Hi Volker, thank you for the lovely review, we hope to see you again in the future. Kind regards, the Joondalup Resort Team

10/10 Excellent

Glenyas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from The Joondalup Resort Team on 24 Mar 2023
Hi Glenyas, thank you for the fantastic rating. We hope to see you again in the future.

6/10 Okay

K W DAVID

Liked: Cleanliness, staff & service, room comfort
Short stay only
Our "Garden View" room was actually a car park view. The bathroom exhaust fane was loud! Hotel service was great. Very close to the golf club.
Stayed 3 nights in Feb 2023
Response from The Joondalup Resort Team on 15 Feb 2023
Hi DavidThank you for taking the time to review your stay. We have various room types with the room type you've chosen as our lead in. I hope you're able to enjoy a lake view room on your next visit :-)