Ratings based on 2,572 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from south australia

Lacking service and ambience

Posted 27-Nov-2015
Upon arrival, we were not greeted by staff, no assistance with bags to our rooms and a 15 minute wait for check in. On a positive they allowed us a late checkout at no additional cost. The hotel lacks any atmosphere in the hallways to the rooms, devoid of any artwork or plants. Disappointed as it is Hyatt after all.
5 out of 5
for Everyone
by A verified traveller from Melbourne

Pretty awesome hotel

Posted 16-Nov-2015
Pros: Room, the amazing interior of the hotel (truly worth visiting), food, staff
Cons: Outside could use some renovation, and staff could make you feel a bit more welcome when arriving (that is an overkill but sometimes appreciated)
Location: Very close to the CBD and the shops and busy streets (i.e. king st where all the high-end shops are). Cathedral close by as well.
Beautiful hotel and great rooms at good prices. Good food as well.
5 out of 5
for Everyone
by A verified traveller from Vancouver, BC

Fabulous hotel

Posted 14-Nov-2015
This is one of the best Hyatts we've stayed at. Great facilities, staff, restaurant. Only two negatives: no drawers to store clothes - only hanging space. Drawers filled with wine and champagne glasses! Also I find $8 to wash one handkerchief a bit silly!
5 out of 5
for Families
by A verified traveller from Indonesia

Nice hotel close to the city center

Posted 13-Nov-2015
Pros: Fast check in and check out. Hotel's staff very helpful
My flight was so late (early in the morning), but there is no problem, my son can check in for me.
5 out of 5
for Everyone
by A verified traveller

Nice hotel great value

Posted 04-Nov-2015
Pros: Location close to cafe and inner city
Cons: Car park below
Very nice hotel. Only downfall is car park below gets full and limited during weekend as they have Function eg weddings. Apart from that would recommend this hotel
2 out of 5
by A verified traveller from london

Cavernous hotel with no soul

Posted 02-Nov-2015
Pros: not a lot !
Cons: noise reduction
Location: The surrounding area is Quiet !
I am afraid i really didn't like this hotel. Room was okay and had a nice view of the river but the building is massive and felt like being in a futuristic hospital. There were big functions going on on two of the three nights i wa there and hundreds of people were in the centre of the hotel where the bar was adjacent to the reception. There was so much noise coming from these functions and this carried to the rooms throughout the hotel. I could hear a piano playing for ages in the hotel lobby prior to one of the functions. noise seems to carry in this place! definitely would not recommend if you are not staying for a function and planning to sleep in the hotel after you have attended the evenings event.
4 out of 5
for Everyone
by A verified traveller

Hyatt hotel

Posted 22-Oct-2015
Conveniently located in the city with many parking space. Near to swan river. Staff are friendly, attentive, helpful and efficient. Room needs a facelift esp toilet. And half glass shower screen cannot prevent water from splashing outside the shower area. Tiles and taps are old. Tv is big and clear. Wifi is good. Bed and pillows are comfortable and clean. Would be good to provide bedroom slippers for a five star hotel. Buffet breakfast is nice.
5 out of 5
for Everyone
by A verified traveller from インドネシア


Posted 21-Oct-2015
Cons: バスタブのところにシャワーカーテンを付けて欲しい。
Location: バスを使えば無料で簡単に市内を回ることができるので便利でした。
宿泊している客さんを見るとビジネスでの宿泊が多くみられますが、ホテルのスタッフの対応は親切丁寧で、分からないことは何でも気軽に聞けて、親切に教えてくれました。 バスの乗り方や、現地ツアーの集合場所等いろいろ聞きました。 チェックイン時間よりも早く着いてしまったので、フロントに荷物を預けて、市内バスの乗り方を教えてもらい、市内をぶらつきました。 一つ残念だった点は、バスタブの後ろ半分に仕切りがなく、シャワーカーテンも無かったので、シャワーをすると、床側に水がたくさん飛び散ってしまい、床がじめじめしてシャワーの後の洗面や、トイレの利用時に嫌な思いをしたことでした。 シャワーカーテンはなぜつけないのか不思議です。 他は快適でした。
3 out of 5
by A verified traveller

Posted 19-Oct-2015
The rooms are old and in need of renewal. Service was average, all the staff were very friendly and polite but seemed quite disorganised about organising a simple request of ours. We had to ask three times before it was followed through. The bars and restaurants are nice and the pool area is excellent. Overall, an okay stay but I've had better experiences at other perth hotels so would not stay here again.
4 out of 5
for Business Travellers
by A verified traveller from Sydndey


Posted 18-Oct-2015
Pros: facilities and gym
Cons: do not charge for parking of car
Location: no comment
good ,no problems ,but expensive for self parking. Good facilities expensive to self park. A hotel charging such high fees should not charge for self parking.