Ratings based on 2,862 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 04-Dec-2016
Poor service. Very slow to answer phones. Staff disinterested and poorly trained
4out of 5
by A verified traveller from 日本


Posted 03-Dec-2016
5out of 5
by A verified traveller

Never disappointed

Posted 28-Nov-2016
Pros: Convenient location
Cons: Entertainment
Location: Great Asia resturant on the grounds Delicious foods
What you would expect from this kind of hotel Professional clean friendly Happy customers
5out of 5
by A verified traveller from London

A great hotel in a good location

Posted 20-Nov-2016
A great hotel in a great location with nice, comfortable rooms and a fantastic choice at breakfast.
5out of 5
by A verified traveller

Convenient clean nice view great facilities

Posted 15-Nov-2016
Cons: Quicker service at the cocktail bar was a long wait.
Only a night stayover so did not use any other facilities except room but very happy with room style.
4out of 5
by A verified traveller

Nice hotel

Posted 14-Nov-2016
Overall my stay was fantastic. A couple things that need addressing in my opinion. Bathrooms need to be upgraded. Breakfast should run later.
4out of 5
by A verified traveller

large rooms with a good location

Posted 03-Nov-2016
Pros: large clean room
Cons: white walls everywhere. looked a little outdated
Location: excellent location. walking distance to cbd. elizabeth quay and swan river
large rooms very clean comfortable. great location. very quiet
3out of 5
by A verified traveller from Kuala Lumpur

Definitely not up to a 5-Star hotel standard.

Posted 05-Oct-2016
Location: It is located far from the action and I wish i booked a hotel somewhere nearer to the heart of the city.
Room is at the right size. Toilet is small. No removable flexible shower-head. Flush is too strong and the water will spill over. Bed is comfortable. TV signals are terrible and frequent interruptions are unavoidable. Air conditioner is a bit noisy at night when it is quiet. No toothbrush set provided and you have to make your request from the housekeeping which i do not understand. I got a pool-view room and there is nothing much going on.
3out of 5
by A verified traveller from Carnarvon, WA

Misplaced Bags

Posted 27-Sep-2016
Pros: The bed was the most comfortable bed in a long time.
On arrival the staff were very accommodating. They didn't have any of the rooms we booked available and so we were upgraded to a club room which was nice. Unfortunately the experience was marred as they hotel misplaced our bags for over an hour and we were late meeting our friends as a result. The bed in our room was so very comfortable so definitely no faults with that and the shower was nice. The bed linens had stains at the foot of the bed which didn't really bother me, though it may bother others.
4out of 5
by A verified traveller from T

Posted 26-Sep-2016
Room looks tired and needs updating ESP the bathroom. The staff were amazing and always happy to help ESP the chefs behind the pizza counter at the cafe restaurant at night. They went out of their way to accommodate food for my daughter who is a fussy eater. The waitress at the lobby lounge was so friendly. Check in and out was quick and easy.