Exterior

Reviews of Holiday Inn Perth City Centre, an IHG Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 4 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that's very convenient and steps from the Hay Street Mall, wonderful staff, very clean facilities, great selection and quality for the breakfast buffet, overall a wonderful stay!
Stayed 8 nights in Mar 2024

8/10 Good

Grayden

ok
Stayed 3 nights in Mar 2024
Response from Reservations Manager on 11 Mar 2024
Hi Grayden, Thank you for your kind review, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Kind Regards,Lucy - Reservations Manager

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of town
Stayed 10 nights in Feb 2024
Response from Reservations Manager on 11 Mar 2024
Hi Tyrone, Thank you for your kind review, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Kind Regards,Lucy - Reservations Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always ready to help. Moving luggage from car to room and from lobby to cab. EXCELLENT SERVICE👍
Stayed 2 nights in Feb 2024
Response from Reservations Manager on 11 Mar 2024
Hi Robert,Thank you for your lovely review from your stay with us. I’m so glad you enjoyed your time with us.Thank you also for acknowledging our great team, and I have shared your positive feedback with them. We aim for exceptional service here at Holiday Inn, and I am glad that this was how you felt about your stay. Warm regards,Lucy - Reservations Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reservations Manager on 11 Mar 2024
Hi Daniel, Thank you for your kind review, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Kind Regards,Lucy - Reservations Manager

10/10 Excellent

Yang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near the shopping district in Perth City Center. There is a Woolworth supermarket with 5 mins walking. Turn left from the hotel and walk along Hay St, you will see the shoppings like Kmart, super dry, pharmacy, etc. It is also within walking distance to Elizabeth Quay. You can use the underground passage along Hay St to get there or just walk from above ground. There are numerous food selection at the underground mall but the close very early. Parking at hotel is $45 and offsite is $30 per day. The offsite parking is Wilson city center and is just across the hotel. The hotel will provide you the parking ticket to be used that support multiple exit. But you must exit the car park with 24 hrs and use a new ticket to re enter for the $30 rate, else you will be charged hourly. Park at section C, B2, that lift lobby is nearest the hotel. Upon exit, u will see a Vietnamese restaurant, just turn right and you will see the hotel across the road. There is another cheaper parking option for $22 per day and $10 on Sunday at the Majesty CCP - 5min walk to hotel. It is free after 6pm and start charging from 6am. So it depends on your schedule. But this option will not be worth it if you do multi entry per day. The car park is fairly narrow. There are numerous breakfast place such as Miss Maid near the hotel. You can get pastry, coffee, sandwiches, wraps etc.
Response from Reservations Manager on 11 Mar 2024
Hi Yang,Thank you for sharing your fantastic review, seems like Holiday Inn Perth City Centre ticked all the boxes! We are pleased you found our central location so convenient.Thanks again for your detailed recommendation to other travelers and we hope you visit us again soon! Warm Regards,Lucy - Reservations Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining facilities nearby, some just accross the road
Stayed 5 nights in Feb 2024
Response from Lucy on 16 Feb 2024
Dear Robert,Thank you for your kind review, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Warm Regards,LucyReservation Team

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the room very comfortable staff friendly and helpful as it was easy walking distance to RAC Arena I would recommend
Stayed 1 night in Feb 2024
Response from Lucy on 16 Feb 2024
Dear Verna,Thank you for your kind review, we appreciate your feedback. We are pleased to hear our team responded to your needs and our CBD location was ideal for your stay in Perth. We look forward to welcoming you back to the hotel in the near future. Warm Regards,LucyReservation Manager

2/10 Terrible

Alan

Stayed 1 night in Jan 2024
Response from Belinda on 9 Jan 2024
Dear Alan,Thank you for providing a review on Expedia, although as you have ranked us a 1/5 with no comments, we would welcome the opportunity to hear from you as to why you didn't enjoy your stay. Please touch base with us to determine how we can make your stay better next time.

8/10 Good

Sue Angelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, good location
Stayed 3 nights in Jan 2024
Response from Lucy on 16 Feb 2024
Dear Sue Angelina,Thank you so much for your kind review, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Warm Regards,LucyReservation Manager

10/10 Excellent

Hong Seng, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to get around and lots of shopping around the area!
Stayed 4 nights in Dec 2023
Response from Lucy on 16 Feb 2024
Dear Hong Seng, Thank you so much for your kind review. We are pleased you found our central location to be so convenient to your needs.We look forward to welcoming you back to the hotel when next visiting Perth CBD. Kind Regards,LucyReservation Manager

10/10 Excellent

SHADRACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and central location
Response from Lucy on 16 Feb 2024
Hi Shadrach, Thank you for your kind review. We are pleased you found our central location so convenient. We hope to see you back again when next visiting Perth. Kind Regards,LucyReservation Manager

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, simple place to stay with very good helpful staff. Coffee machine in room not that good, instant coffee sachets also provided, where you made it yourself turned out a fuller better tasting cup.
Stayed 1 night in Dec 2023
Response from Belinda on 27 Dec 2023
Dear Luke,Thank you for your feedback and we are delighted you found our staff to be helpful. Our coffee options in the rooms provide the choice of pod or instant that serves to each individual preference, we are pleased you were able to make yourself a tasty coffee with these options. We look forward to welcoming you back next time you visit Perth.

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in the Perth CBD was a bit disappointing as there was limited eating options and we were unable to book in anywhere most nights for dinner. Not much of a variety, all bistro types of dining. Would stay elsewhere if we were to return.
Stayed 7 nights in Dec 2023
Response from Belinda on 27 Dec 2023
Dear Brett,Thank you for your review and for sharing your dining experience. There are a number of dining options in the Perth CBD area that our friendly team can recommend and assist with making a reservation for future stays. These range from the casual dining up to the high end dining experience. We trust all other aspects of your stay met your expectations and hope to see you back on your next visit to Perth.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Belinda on 27 Dec 2023
Dear Paul,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your input and hope you had an enjoyable experience overall. We value your patronage and look forward to the possibility of welcoming you back in the future.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super efficient check in service. Buffett breakfast was also delicious with lots of variety.
Stayed 2 nights in Dec 2023
Response from Belinda on 27 Dec 2023
Dear Kate,Thank you for your kind review, we are delighted to hear the service received met your expectations and our delicious breakfast satisfied you in the morning. We look forward to welcoming you back on your next visit to Perth.

6/10 Okay

Brayden

Stayed 1 night in Dec 2023
Response from Belinda on 27 Dec 2023
Dear Brayden,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your input and hope you had an enjoyable experience overall. We value your patronage and look forward to the possibility of welcoming you back in the future.

10/10 Excellent

Kit Soon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its in a good location and the staff at the reception is really helpful
Stayed 5 nights in Nov 2023
Response from Belinda on 27 Dec 2023
Dear Kit Soon,Thank you for taking the time to share your feedback. We're thrilled to hear that you found our hotel to be in a good location and that our reception staff were really helpful. Providing excellent service and assistance is a key focus for us, and we're pleased to know that you had a positive experience with our team.Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you appreciated about our location or if you have any suggestions, feel free to let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice hotel, good location and friendly staff
Stayed 1 night in Nov 2023
Response from Belinda on 27 Dec 2023
Thank you for taking the time to share your thoughts. We're delighted to hear that you found our hotel nice, appreciated our good location, and encountered friendly staff during your stay. Providing a positive experience for our guests is our top priority, and your feedback is greatly appreciated.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your input.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Great location. Bed was super comfy. Had everything we needed.
Stayed 1 night in Dec 2023
Response from Belinda on 27 Dec 2023
Dear Erin,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great stay and that you found our location to be convenient. It's wonderful to know that you enjoyed a super comfy bed and that our accommodations had everything you needed for a comfortable stay.We appreciate your kind words and thank you for choosing our hotel. We look forward to the pleasure of hosting you again in the future.

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from Belinda on 27 Dec 2023
Dear Emily,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your input and hope you had an enjoyable experience overall. We value your patronage and look forward to the possibility of welcoming you back in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, quiet rooms- beds were awesome and super hot shower was great too.
Stayed 1 night in Nov 2023
Response from Belinda on 27 Dec 2023
Dear Kelly,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great service, quiet rooms, and awesome beds. It's always our aim to provide a comfortable and restful experience for our guests, and we're delighted that you had a positive stay.We're especially pleased that you found our super hot shower to be a great addition to your experience. Your satisfaction is our priority, and feedback like yours motivates us to continue delivering excellent service.We appreciate you choosing our hotel, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff overall great stay
Stayed 4 nights in Nov 2023
Response from Belinda on 27 Dec 2023
Dear Courtney,Thank you for your kind review, we are delighted you found our location to be ideally situated for your needs and our staff delivered great service. We look forward to welcoming you back in the near future.

10/10 Excellent

Jae Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. I will be there again
Stayed 5 nights in Nov 2023
Response from Lucy on 22 Dec 2023
Hi Jae Hyun,Thank you for your kind review, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Regards,LucyReservation Manager

10/10 Excellent

Ma Maureen

Stayed 2 nights in Nov 2023
Response from Belinda on 27 Dec 2023
Dear Ma Maureen,Thank you for taking the time to share your feedback with us. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bradley, ECHUCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet hotel, good central location.
Stayed 1 night in Nov 2023
Response from Belinda on 27 Dec 2023
Dear Bradley,Thank you for your kind review, we are pleased you found the hotel to be quiet and in an ideal location for your convenience. We lok forward to welcoming you back again on your next visit to Perth.

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Nov 2023
Response from Lucy on 22 Dec 2023
Hi Wesley, Thank you so much for your kind review. We are pleased we met your high standards of service and quality. We look forward to welcoming you back to the hotel when next visiting Perth CBD. Regards,LucyReservation Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
night out at the perth concert hall. good location and a lovely breakfast.
Stayed 1 night in Oct 2023
Response from Lucy on 22 Dec 2023
Dear Paul,Thank you for your kind review, we appreciate your feedback. We are pleased to hear our CBD location was ideal for your stay in Perth and our breakfast was sufficient for your needs.We look forward to welcoming you back to the hotel in the near future. Regards,LucyReservation Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff. Hotel breakfast great
Stayed 2 nights in Oct 2023
Response from Reservations Manager on 23 Nov 2023
Hi Robert,Thank you for this great review. The team and I are so pleased you liked the hotel location and friendly service. We hope to welcome you back again soon.Warm regards,Lucy

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel easy walking distance from Perth Central railway station.
Stayed 1 night in Oct 2023
Response from Reservations Manager on 23 Nov 2023
Hi Kevin,Thank you for sharing your fantastic review, seems like Holiday Inn Perth ticked all the boxes!We appreciate your recommendation to other travelers and we hope you visit us again soon.Warm RegardsLucy

8/10 Good

VENKAT RAO

Stayed 1 night in Oct 2023
Response from Belinda on 27 Dec 2023
Dear Venkat Rao,Thank you for taking the time to share your feedback with us. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked everything 😊
Stayed 1 night in Oct 2023
Response from Reservations Manager on 23 Nov 2023
Hi Maureen,Thank you for taking the time to provide feedback on your experience with us at the Holiday Inn Perth. We are delighted to hear that you enjoyed your stay with us and overall exceeded your expectations.We look forward to welcoming you back.Kind Regards,Lucy

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservations Manager on 23 Nov 2023
Hi Christopher,Thank you for your kind rating of our hotel, we appreciate you taking the time to respond. We look forward to having you visit us again soon. Warm Regards Lucy

6/10 Okay

Seng Huat

Stayed 5 nights in Oct 2023
Response from Belinda on 27 Dec 2023
Dear Seng Huat,Thank you for taking the time to share your feedback with us. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Nor Hisham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance ti Hay Street / Murray street mall.
Stayed 6 nights in Sep 2023
Response from Reservations Manager on 23 Nov 2023
Hi Nor Hisham, Thank you for your kind review. We are pleased you found our central location so convenient.We hope to see you back again when next visiting Perth. Warm RegardsLucy

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and assisted us with a number of issues. Thankyou
Stayed 1 night in Oct 2023
Response from Reservations Manager on 13 Oct 2023
Hi Sandra,Wow what a great 5-star review :) The team and I are thrilled your enjoyed your stay and the service provided by our friendly staff. We look forward to seeing you again if you travel back to Perth.Warm regards,Lucy - Reservations Manager

8/10 Good

Ella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near the shops and the train station
Stayed 1 night in Oct 2023
Response from Reservations Manager on 23 Nov 2023
Hi Ella, Thank you for your kind review. We are pleased you found our central location so convenient. We hope to see you back again when next visiting Perth.Warm Regards,Lucy

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spot on, very helpful with parking 4x4 high vehicle on site
Stayed 1 night in Oct 2023
Response from Reservations Manager on 23 Nov 2023
Thank you for the fabulous review Bill! We really appreciate this recommendation of the hotel to others. We look forward to welcoming you back to Holiday Inn Perth City Centre.Warm regards, Lucy

10/10 Excellent

Amardeep

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff,
Stayed 1 night in Sep 2023
Response from Reservations Manager on 23 Nov 2023
Hi Amardeep, Thank you so much for your kind review. We are so pleased that you found our staff to be friendly and helpful, this is something our staff take great pride in, so we value your feedback. Warm Regards Lucy

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location so close to everyone and your buses pick up from outside.
Stayed 5 nights in Sep 2023
Response from Reservations Manager on 23 Nov 2023
Hi Francis,Thank you for your kind review. We are pleased you found our central location so convenient. We hope to see you back again when next visiting Perth. Warm Regards,Lucy

8/10 Good

Rosemary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Reservations Manager on 13 Oct 2023
Hi Rosemary,Thank you for taking the time to provide feedback on your experience with us at the Holiday Inn Perth City Centre. We are delighted to hear that you enjoyed your stay with us and overall we exceeded your expectations. We look forward to welcoming you back. Kind Regards,Lucy - Reservations Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Staff were very friendly.
Stayed 2 nights in Sep 2023
Response from Reservations Manager on 13 Oct 2023
Hi Andrew, Thank you for your lovely review from your stay with us. I’m so glad you enjoyed your time with us and thank you also for acknowledging our great team, and I have shared your positive feedback with them.We aim for exceptional service here at Holiday Inn, and I am glad that this was how you felt about your stay.We look forward to having you visit us again soon.Warm regards,Lucy - Reservations Manager

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice, helpful and kind. Extremely family friendly.
Stayed 5 nights in Sep 2023

10/10 Excellent

Annette

Stayed 1 night in Sep 2023
Response from Reservations Manager on 13 Oct 2023
Hi Annette,Thank you for taking the time to provide feedback on your experience with us at the Holiday Inn Perth City Centre. We are delighted to hear that you enjoyed your stay with us and overall we exceeded your expectations. We look forward to welcoming you back. Kind Regards,Lucy - Reservations Manager

6/10 Okay

Nina

Stayed 1 night in Sep 2023
Response from Reservations Manager on 13 Oct 2023
Hi Nina, Thank you for your review, we appreciate you taking the time to respond. We hope to have you you visit us again soon. Kind Regards,Lucy - Reservations Manager

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Reservations Manager on 13 Oct 2023
Hi Gareth,Thank you for taking the time to provide feedback on your experience with us at the Holiday Inn Perth City Centre. We are delighted to hear that you enjoyed your stay with us and overall we exceeded your expectations. We look forward to welcoming you back. Kind Regards,Lucy - Reservations Manager

6/10 Okay

Shuqiu

Travelled with family
Disliked: Staff & service
Location is superb . Right in Centre of town , next to Hay street and Murray street shopping area . Valet parking at the hotel was very convenient. Check in experience was poor , particularly from one of the female staff working at night . We checked in with quite a few large luggages and 2 children in tow . No one offered us any Assitance with the luggages . When I enquired if there is any bell boy/staff to assist , the reception girl say no bell service is available and guests usually handles the luggages by themselves . Ironically the next night , I noticed the staff assisting another group of tourists with their luggages.
Stayed 1 night in Sep 2023

6/10 Okay

Rajbans

Small room
Stayed 1 night in Sep 2023