Called ahead 40 minutes to the hotel before checking in at 5pm. I was told the carpark had plenty of spaces.
Upon arrival I was told that the carpark is now full. When I asked how many people have checked in in the last hour; I was told "quote a few" then when asking how many car spaces there are in the hotel I was told "it's quite limited".
After being told to park in the alley next to the hotel as an "alternative" I was fortunate to find a space.
Until the following day where my passenger side door was found to be scratched to the metal.
When informing the hotel and asked if there were any cameras to that side of the hotel, I was told "no. It's very rare for anything to happen around here". Yes; that certainly helped the paint on my door.
Comment from Hotel Management
01-May-2017 by Nick, Hotel Management
Thank you for taking the time to share your feedback.
I am so sorry you experienced issues with your stay with us, especially not able to park your vehicle with us. As mentioned by the Front Office team we are quite limited with the available spots at our hotel, and as indicated on our website this is subject to availability.
We are sorry to hear that due to the result of not having any spots you ended up having to park on the street and to further find scratches after leaving your car there overnight, and for this I do want to sincerely apologise that we weren't able to accommodate your vehicle on your stay.
Do let me know when you are coming back to Perth and I will do my best to secure a spot for you prior to your arrival to the hotel.
Thanks again and we hope to have the opportunity to welcome you back and serve you better in the future.
Front Office Manager
Fraser Suites Perth