Ratings based on 839 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Western Australia

Great location

Posted 16-Jan-2018
Great place to base yourself in the city. Can walk to most places around the city and there is plenty to do. The Bar and Resturaunt next door has great staff that are always ready to assist. You can while away the time chatting to other guests or barstaff.
Comment from Hotel Management
16-Jan-2018 by The Citadines Team, Hotel Management
Dear Anonymous, Thank you for taking the time to review the Citadines and your wonderful review. We're happy to read you enjoyed all aspects of your stay and had a especially good time at BS&CO. We hope to see you again next time you're in Perth and wish you a positive new year. Kind regards, The Citadines Team.
3 out of 5
by A verified traveller from Sheffield

Upmarket backpackers hotel

Posted 09-Jan-2018
Pros: Location
Cons: Sound insulation
Very conveniently located in the city centre but paper thin walls that meant that noise from adjoining room was a major problem at night time
Comment from Hotel Management
10-Jan-2018 by The Citadines Team, Hotel Management
Dear Stephen. Thank you for your recent review of the Citadines! We appreciate your feedback and delighted to read you enjoyed the convince of our central location. We would like to take the opportunity to apologize for the noise you experienced during your stay. We do have alternative options for noise reduction but for the most comfortable sleep you're always more than welcome to request a room change or advise the front desk about the noise. We're more than happy to help when it comes to a good nights rest. We do hope to have the pleasure of welcoming you back and wish you all the best for your New Year! Kind regards, The Citadines Team.
4 out of 5
Recommended
for Everyone
by A verified traveller from melbourne

nothing special

Posted 08-Jan-2018
Cons: mattress,only my opinion
Location: location ok
We stayed here two nights. Room was not made up, after first night. Handicap shower. Pillows great. Mattress not for me, memory one, could barely walk after stay. The best part of this stay was the bar/bistro next door. Hostess was so welcoming, would recommend a visit!average
Comment from Hotel Management
09-Jan-2018 by The Citadines Team, Hotel Management
Dear Carol. Thank you for taking the time to share your experience from your recent stay at the Citadines. We would like to take this chance to apologize for the housekeeping services over the festive season, during the holidays we do service rooms on request but do apologize for this matter not being communicated to you on arrival. As for the bed, we are currently looking into new mattresses to compliment a more comfortable stay for our guests. From the pillows or the fabulous service from the bistro staff at Total BS we are happy to read your stay was to your satisfaction. We hope to have the pleasure of welcoming you back to Perth once again. Kind regards, The Citadines Team.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very little parking

Posted 08-Jan-2018
Pros: location
Cons: clarity over parking
Hotel was fine except for being confused several time by hotel staff poor explanations
Comment from Hotel Management
09-Jan-2018 by The Citadines Team, Hotel Management
Dear Anonymous. Thank you for your concerns regarding parking, we understand it can be very confusing considering the two different options for parking and their respective locations. We have taken into consideration each individual guest and each receptionists different approach to car parking and decided to revise our parking explanations to make the process easier and unified to cause less confusion. Apart from this matter, we are glad you enjoyed your stay. Again, we would like to thank you for your feedback and look forward to having the pleasure of welcoming you back to Perth in the future. Kind regards, The Citadines Team.
4 out of 5
Recommended
for Everyone
by A verified traveller

Well situated for Perth shops and centre

Posted 04-Jan-2018
Comfortable, well situated accomodation. Adjoining bar/cafe was an excellent facility.
Comment from Hotel Management
05-Jan-2018 by The Citadines Team, Hotel Management
Dear Anonymous, Thank you for your gracious review and four star rating. It always a delight to read guests were able to fully utilize and enjoy all the facilities the Citadines offers. For your next visit you may like to sign up to become an Ascott Online Advantage member. This allows you access to year-long discounts and seasonal promotions for all Ascott, Citadines and Somerset Service apartments world wide. We hope to have the privilege of welcoming you back in the new future and wish you a happy 2018! Kind Regards, The Citadines Team.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel

Posted 04-Jan-2018
Watch out or the parking- $10/ night weekends and $30 weeknights (incl Sunday). Get your card validated at the desk
Comment from Hotel Management
10-Jan-2018 by The Citadines Team, Hotel Management
Dear Anonymous, Thank you for your rating and help regarding future guests parking. As you've stated parking at the Wilson Parking is indeed $10.00 on the weekends and $30.00 on the weekdays. This fee covers one entry and one exit over a 24 hour period. We do however have limited parking on the premises for $30.00 a night with unlimited access. Because of the limited bays we offer we do assign bays on a first come first served basis, but are happy to accommodate those who contact us prior to arrival. We wish you all the best for 2018 and hope to see you again. Kind regards, The Citadines Team.
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth Western Australia

Fantastic room. Helpful staff and great value

Posted 16-Dec-2017
The staff couldn’t do enough for us they made the stay a great experience. Superb location and unbelievable value.
Comment from Hotel Management
16-Dec-2017 by The Citadines Team, Hotel Management
Dear Mark, Thank you for your kind words, your recent review on your experience is greatly appreciated. It is delightful to read that you found the location of the hotel convenient and our staff made your trip that more memorable. It is wonderful to receive such positive feedback, thank you. We look forward to having the delight of welcoming you back in the future. Merry Christmas and a Happy New Year from all the staff at the Citadines!
3 out of 5
by A verified traveller from Singapore

got parking fine while trying to check into hotel

Posted 05-Dec-2017
Pros: location is convenient
Cons: Should have more parking lot for guests checking in. No airconfition in bedrooms.
Location: next to Crown Casino and easy walk to South Bank.
We park at the side of the hotel which 2 car park lot was occupied. We park at the sides and check into hotel. About 15 mins later, we got a traffic fine of AUD187 for illegal parking.
Comment from Hotel Management
10-Dec-2017 by The Citadines Team, Hotel Management
Dear May Chin, Thank you for taking the time to review The Citadines Hotel, we take every review very seriously and appreciate all feedback that strives help the team grow. We're sorry to hear about your unfortunate experience whilst staying at the Citadines. Parking in Perth city is sadly very limited and scarce. We do however offer in-house parking at a rate of $30 a night. This service is also limited but if you are ever back in Perth please don't hesitate to request a bay before check in. Also, regarding the air conditioning, all rooms come with in built systems that can be accessed with a remote system. In the event you cannot figure out how to work the system please do not hesitate to contact our reception at any time, we're happy to help. We hope to have the privilege of welcoming you back to Perth in the near future. Kind Regards, The Citadines Team.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Perth cbd hotel

Posted 04-Dec-2017
Good location, modern, clean and quiet. Room rates very reasonable. Kitchen facilities well stocked to do your own cooking.
Comment from Hotel Management
07-Dec-2017 by Tessa Doyle - RM, Hotel Management
Dear Neil Thank you for the review. We are pleased you found the Citadines St Georges Terrace to your liking. We look forward to welcoming you back. On your next visit you may like to sign up to become an Ascott Online Advantage member. This allows you access to year-long discounts and seasonal promotions for all Ascott, Citadines and Somerset Serviced apartments worldwide. Regards Tessa & Team
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth

Friendly staff and quick ease to check in

Posted 26-Nov-2017
Nice clean room and liked the big shower. The hotel was close to where I was going and made for a nice night out in the city
Comment from Hotel Management
29-Nov-2017 by Guest Services, Hotel Management
Dear Dan, Thank you for your feedback. We are glad that you enjoyed our clean and spacious rooms. We hope that you will stay with us again the next time you are out and about in the city. Kind Regards