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Reviews of Best Western Queens Hotel

3 out of 5
Best Western Queens Hotel
Leonard Street, Perth, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 293 reviews" "
Rating 8 - Good. 129 out of 293 reviews" "
Rating 6 - Okay. 68 out of 293 reviews" "
Rating 4 - Poor. 29 out of 293 reviews" "
Rating 2 - Terrible. 16 out of 293 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Graeme

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and disgusting
The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned. The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure. Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.
Stayed 2 nights in Mar 2022
Response from Reception on 21 Mar 2022
I am very sorry you did not enjoy your stay with us, we are under new management and we will take this feedback on board

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.
Stayed 1 night in Mar 2022
Response from Reception on 21 Mar 2022
Thank you so much for your feedback, we hope to welcome you back

2/10 Terrible

Craig

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night
Stayed 1 night in Feb 2022
Response from Leah M on 8 Feb 2022
Thank you for your feedback regarding your recent stay with us. I am sorry we did not meet your expectations. We hope you will return to us on any future visits to the area.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion
Perfect for what we needed
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Dated but ok
A bit dated. Uncomfortable bed. Pillows solid
Stayed 2 nights in Nov 2021

6/10 Okay

Garry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Queens hotel Nov 21
Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that. Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving. Overall, friendly staff in a hotel that is in need of an upgrade.
Stayed 1 night in Nov 2021

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff great, hotel absolutely terrible
Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western
Stayed 2 nights in Oct 2021

4/10 Poor

G

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Dissatisfied
Stayed 2 nights in Oct 2021

4/10 Poor

Jim

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Isabell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Sep 2021

8/10 Good

S

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

John

Travelled with group
Disliked: Property conditions & facilities, room comfort
NOT Best Western
Very basic rooms, worst BW hotel I have stayed in. Had to pay for parking which was not mentioned when I booked the rooms. Very disappointed,
Stayed 2 nights in Sep 2021
Response from LeeNorris-GM on 5 Oct 2021
John, thank you for your review. I have checked our listings and can assure you that our parking charges are well advertised across all the channels we use. Many thanks.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub Standard Hotel & Management
Worst Hotel experience I have had Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.) Would have to wait for manager to turn up. - 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only. No offer of any refund - was told my contract was with Hotels.com I shall not stay at a best Western again and advise my contacts and work colleagues likewise The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!! Please advise how I go about claiming a refund from Hotels.com
Stayed 2 nights in Sep 2021

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned dreary property dark interior badly in need of refurbishment ,towels in room stained ,and just drab
Stayed 2 nights in Sep 2021

6/10 Okay

Lesley

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Weekend at races
We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️
Stayed 2 nights in Sep 2021

2/10 Terrible

Ted

Stayed 1 night in Sep 2021

4/10 Poor

Adam, Westhill

Stayed 1 night in Aug 2021

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It did its job. A bit worn down, but perfectly fine for a short stay.
Stayed 2 nights in Aug 2021

6/10 Okay

Frances Mary

Travelled with family
Liked: Cleanliness, staff & service
We found the room very warm so needed a fan to cool it down . The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !
Stayed 4 nights in Aug 2021
Response from Queens Perth on 24 Aug 2021
Thank you for your feedback, we use all feedback to improve our offering. Kind regards The Queens Hotel Team

2/10 Terrible

Ailsa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Western
Covid has taken its toll on this Hotel. The staff were wonderful, courteous and did their best to help where possible. However there were just not enough staff to run a Hotel of this size, and really the Hotel operators should consider if this Hotel is suitable to be open. There is a Full Scottish Breakfast advertised from Wednesday to Sunday, in fact on a Saturday and Sunday this is not the case, and a "Continental" breakfast is offered. There Continental Breakfast is Toast and Cereal?
Stayed 2 nights in Aug 2021
Response from Lee Norris | General Manager on 15 Aug 2021
Jonanthan, thank you for taking the time to review and highlighting the team here, of which I'm very proud of. I have noted your additional comments and these will be used to improve our offering.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed with breakfast and the room
The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area. Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.
Stayed 1 night in Aug 2021
Response from Lee | General Manager on 12 Aug 2021
Thank you for your review, we are currently reviewing our breakfast offer and will return to a more traditional offering once the demand requires it, which we're hopeful will be soon now restrictions have been lifted.

2/10 Terrible

Marskey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby worn out dingy hotel.
I would advise anyone not to stay in this hotel. Old, worn out Shabby dingy place Broken side tables, leaky toilets, checked out 2 days early and check in to a premier inn Complained to the manager how just blankly stared back at us
Stayed 5 nights in Aug 2021
Response from Lee | General Manager on 12 Aug 2021
Markskey, thank you for the time in reviewing your stay with us, we will take your comments on board.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GOOD STAY IN PERTH
A perfectly located hotel only a few minutes walk to Perth town centre. One minute from both train and bus stations. The hotel staff were friendly and polite. The room was clean and service in the dining room for breakfast was first class. Perfect for a short stay in the " Gateway to the Highlands" 👍😁
Stayed 2 nights in Jul 2021
Response from Lee | General Manager on 12 Aug 2021
Hi David, thank you for taking the time to review your stay with us, it was a delight to read. Hope we can welcome you back again soon.

4/10 Poor

Martyn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dates
The hotel wasn’t worth the money, It’s about 10 minute walk to the centre, It is right next to the railway station, The hotel is tired, and very dated, to me ots a £50.00 a night hotel, it’s comfortable enough but for business the room I had which is supposedly the deluxe has no space to work, Nothing wrong with it but I won’t be rushing back
Stayed 1 night in Jul 2021
Response from Lee Norris | General Manager on 4 Aug 2021
Martyn, thank you for taking the time to review our hotel, with regards to our distance from the centre of town we are less than 500m from the city centre so walking distance/time is relevant to the individual, we are indeed conveniently located next to both the train station and bus terminus, making travelling throughout Scotland very easy. We are one of the most competitively priced hotels in the area and what we lack in the latest additions we more than make up for in service. It's a shame to hear you'll not be rushing back to us.

10/10 Excellent

Mrs

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent
Hotel bit dated. But clean, central located. Breakfast staff. The Brazilian guy was fantastic and the other guy. Food awesome. Compliments to chef. Will be bk . Nothing a lick of paint, new carpet wouldnt fix.
Stayed 2 nights in Jul 2021
Response from Lee Norris, General Manager. on 22 Jul 2021
Hello, and thank you so very much for your review and comments. It was a delight to read and share with the team here. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Lee Norris, General Manager on 15 Jul 2021
Thank you for taking the time to score your stay with us.

10/10 Excellent

Eilidh Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Very close to train station and town, friendly helpful staff and comfortable room
Stayed 1 night in Jun 2021
Response from Lee Norris, General Manager on 21 Jun 2021
We really cannot thank you enough for this wonderful review, on behalf of the team and I we really hope that we can welcome you back again in the near future.

4/10 Poor

GEORGE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Lee Norris, General Manager on 21 Jun 2021
Mr Wishart, Thank you for taking the time to review your stay with us, obviously this is a dissapointing score and with no comment I am unable to pin-point the reasoning for this. We always have a senior member of the team on duty should anything not be to any of our guests satisfaction.

6/10 Okay

Christine

Liked: Staff & service
The hotel is 'tired' needing a good refurb. The breakfast made up for it though. Amazing.
Stayed 1 night in Mar 2020

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Hugh

Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare
My room was draughty, I could hear TV in another room all night , and the man who sees you to your breakfast table was unprofessional, as I over heard him calling another guest an idiot. I will guarantee you that I will never be back into this hotel.
Stayed 1 night in Mar 2020

8/10 Good

Elizabeth

Stayed 1 night in Feb 2020

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lynn Lawrence on 24 Feb 2020
Thank you for your review of your stay with us, we hope that you will return to visit us in the future

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb - really friendly and accommodating. The property was immaculately clean, and although it could certainly be doing with a refurb, it was cheerful, peaceful and exactly what we were hoping for, for our few days away from our busy lives. The indoor pool, sauna and steam room were a complete bonus and were fab! Loved this place and would definitely return.
Stayed 2 nights in Nov 2019
Response from Lynn Lawrence on 24 Feb 2020
Thank you for your lovely review of your stay with us, we are pleased to hear that you enjoyed your stay. We hope to see you again.

6/10 Okay

Anthony

Business traveller
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay we had a great weekend and we will definitely come back again to this location
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
staff were very good but hotel looks dated could do with major refurbishment
Stayed 1 night in Nov 2019

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

4/10 Poor

Fiona

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stepback in time!
It was like stepping back into the '70's, with an avocado green bathroom suite and faux mahogany units in the bedroom.
Stayed 1 night in Oct 2019

10/10 Excellent

Janice

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property. However very clean and the breakfast had plenty of choice. Staff were very informative.
Stayed 3 nights in Sep 2019

4/10 Poor

Marie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ver tired hotel with lovely staff
The staff were very attentive and friendly. The hotel itself is very dated and extremely tired looking. The bedroom (217) was like something out of the 1970s. The ceiling had been patched many times, the furniture was ancient and the bed needs to be replaced as the mattress sagged in the middle and was very uncomfortable. The bathroom floor sagged also and the tiles were ancient. The redeeming features were the pool, steam room and breakfast. The pool and steam room were lovely although the changing room is tired. Breakfast was lovely. For the price we paid, we wouldnt stay here again unless it has had a major update.
Stayed 1 night in Sep 2019