Front of property – evening/night

Reviews of Terrace Hotel, BW Premier Collection

5 out of 5
Terrace Hotel, BW Premier Collection
237 St Georges Terrace, Perth, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 185 out of 239 reviews" "
Rating 8 - Good. 40 out of 239 reviews" "
Rating 6 - Okay. 9 out of 239 reviews" "
Rating 4 - Poor. 4 out of 239 reviews" "
Rating 2 - Terrible. 1 out of 239 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Perth arena
Hotel was quite small but at the same time had everything you need.Proximity to Perth shopping also good.Room was very quiet also
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely "old style" Hotel
Staff were very welcoming. Room was small but lovely and well appointed. Lovely and quiet and the bed really comfy.
Stayed 1 night in Jun 2018
Response from Hayden on 2 Jul 2018
Hi there, Thanks for your review. Wea er delighted that you enjoyed your sty with us :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
We booked here for the character and old school ambience, and we weren’t disappointed The magnificent wood work and dining room reminded of luxury from times past. Location was ideal within easy walk of Elizabeth Quay, the Mall and Yagan Square. Definitely stay here again.
Stayed 1 night in Jun 2018
Response from Hayden on 2 Jul 2018
Hi there, Thanks for your 5-star review. Wea er delighted that you enjoyed your time with us :)

8/10 Good

Judy, Bunbury WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Small Hotel and close to City
Only stayed one night and requested late checkout as I was in Perth for medical reason. Excellent as we did not have to check out until 12:00. Room was lovely and nothing was too much trouble for any of the staff.
Stayed 1 night in Jun 2018
Response from Hayden on 2 Jul 2018
Thanks for your review Judy. We are so happy to hear that everything was to your liking :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and restful place
From the moment I arrived staff were friendly and welcoming. Lovely room and very comfortable. I hope to stay again
Stayed 1 night in Jun 2018
Response from Hayden on 25 Jun 2018
Hi there, We are delighted with your review. So happy you enjoyed your stay with us.

10/10 Excellent

Flambouya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Only comment is the bathroom where water from the shower will splash onto everything. Maybe install a glass panel?
Stayed 1 night in Jun 2018
Response from Hayden on 18 Jun 2018
Thanks for your feedback Flambouya. We are disappointed to hear that the water was going everywhere. We will look into this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel.Good location close to concerts.
Comfortable bed with lovely soft pillows.Friendly staff.We were able to have lovely meal before walking to the theatre to see ballet
Stayed 1 night in Jun 2018
Response from Hayden on 11 Jun 2018
Hi there, Thanks so much for your 5-star review. We are delighted that you enjoyed the comfortable beds and the staff friendly. Hope the show you saw at the theatre was great too :)

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet even in the CBD.
Stayed 4 nights in May 2018
Response from Hayden on 5 Jun 2018
Hi Andy, Thanks so much for your review. We are so happy to receive 5 stars from you. Hope you will return one day soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Hayden on 1 Jun 2018
Thanks for this 5-star review. Wea re delighted :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique style hotel with all the little things
Always a pleasure to stay here, staff are excellent, nothing is to much trouble. A home away from home.
Stayed 1 night in May 2018
Response from Hayden on 21 May 2018
Hi there, Thanks so much for your fantastic review. Needless to say we are delighted and hope to see you back again in the not too distant future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hayden on 30 Apr 2018
Hi Glenn, Thanks so much for your amazing 5 star review. We are delighted. Hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a find! A boutique hotel with soul and character, and great helpful staff. I was walked to my taxi in the rain under a big umbrella, and then they almost chased me to make sure I got my phone charger back. A cosy and quiet bar with a spacious open terrace. I will definitely return.
Stayed 1 night in Apr 2018
Response from Hayden on 24 Apr 2018
Hi there, Thanks so much for your fantastic review. We are delighted. Look forward to seeing you again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite was really nice, and compared to some other hotels in Perth, well priced. The Terrace’s central location was great also.
Stayed 1 night in Apr 2018
Response from Hayden on 9 Apr 2018
Thanks so much for your amazing 5 star review! We are truly delighted.

10/10 Excellent

Amy, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This was our second stay at the Terrace Hotel for our first wedding anniversary after we spent our wedding night here last year. It was faultless once again, the room was beautiful and well made up. The hotel, bar and restaurant staff are always fantastic and incredibly professional. We had a great anniversary and are so glad that the Terrace lived up to our memories.
Stayed 2 nights in Mar 2018
Response from Hayden on 9 Apr 2018
Thanks so much Amy. So great that you are receiving excellent service and amazing that that you spent your wedding night with us! See you again soon...

10/10 Excellent

Taunya, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel
If you're looking for a boutique hotel experience with old word charm, The Terrace Hotel is it! Beautifully appointed rooms, friendly and helpful staff, and fabulous restaurant. We would definitely stay here again!!
Stayed 2 nights in Apr 2018
Response from Hayden on 9 Apr 2018
Hi Taunya, Wow! Thanks so much for this amazing review. We are so delighted that you loved your stay with us.

8/10 Good

Angie, Berkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - but only flying visit
We stayed here just overnight - but would have loved stay longer. Hotel in great place for walking around Perth City centre. A very warm welcome with personal touch. Room very comfortable indeed.
Stayed 1 night in Mar 2018
Response from Hayden on 9 Apr 2018
Hi Angie, We are delighted that you had a comfortable stay. You must have loved the walk up to Kings Park too! It is an amazing park isn't it? Hope to see you again when you come to Perth from Auckland.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceptional. Was given a room upgrade which was greatly appreciated. I travel a lot for work but this place is a standout.
Response from Hayden on 26 Mar 2018
Hi Catherine, Thanks so much. We will be delighted to welcome your back anytime!

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Hayden on 12 Mar 2018
Hi Ciaran, Thanks so much for your 5 star review. We are delighted that you have enjoyed your stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Mar 2018
Response from Hayden on 12 Mar 2018
Hi Brian, Thanks for your 5 star review! We are delighted that you have enjoyed staying with us and hope to see you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Quick stay
Very quick stay bed very comfortable close to Perth arena
Stayed 1 night in Mar 2018
Response from Hayden on 12 Mar 2018
Hi there, We are very pleased with your review. Thanks so much. Hope to see you again in the future.

10/10 Excellent

Belinda, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Loved everything about this hotel - location, value for money, service, comfort, cleanliness, room size.... everything was great!
Stayed 2 nights in Feb 2018
Response from Haydne on 7 Mar 2018
Hi Belinda, We are delighted that you loved everything about your stay at the hotel and that you found it clean, hospitable and value for money. Hope to see you again soon.

10/10 Excellent

Wendy, Dunsborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
The staff were very friendly and helpful Loved the decor and comfort of the room. A good bar and Restaurant as well as being close to other venues.
Stayed 1 night in Feb 2018
Response from Hayden on 28 Feb 2018
Hi Wendy, We are delighted that you found our staff helpful and friendly and that it was convenient for you too. Hope to see you again soon.

10/10 Excellent

MAC, Gressenhall, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a city stay
Very friendly staff through out the hotel in all departments, rooms very clean, staff very engaging, superb location for a city stay. I would recommend the valet parking as it is hard to find any where to park any cheaper, though do the research for your budget as the valet parking incurs a fee of $49.00.
Stayed 1 night in Feb 2018
Response from Hayden on 19 Feb 2018
Hi Mac, Thanks so much for your feedback. We are so glad that you found the staff friendly and the rooms immaculate. We are sorry you had a few probs with your tv remote but delighted that your wife enjoyed the stay. Hope to see you back again soon and that you use our valet parking again.

10/10 Excellent

Paul, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character boutique hotel in Perth CBD
Weekend stay for a birthday celebration. The Terrace offers something different from all the large multi-national hotel brands in Perth CBD. Excellent service from all the staff, a bit of old world charm and an extremely comfortable, well-appointed bedroom with beautiful bathroom. Good bar and breakfast service.
Stayed 1 night in Feb 2018
Response from Hayden on 19 Feb 2018
Hi Paul, We are so delighted with your review. Thanks so much. It is great to hear that you had a ball for your birthday weekend and that you feel that we were able to offer you comfort during your stay. Hopefully see you again in the near future. Maybe next birthday?

8/10 Good

Jen, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel close to the city centre shopping a
Arrived early and was able to leave suitcases whilst I went out. Room was comfortable and had a good size bathroom with a wet room type shower and a free standing rolled bath. Breakfast choices were slightly disappointing but made to order. However very pleasant to be able to sit outside on the covered terrace.
Stayed 2 nights in Feb 2018
Response from Amanda Hoyne on 14 Feb 2018
Hello Jen We thank you very much for choosing to stay with us and we are pleased that you enjoyed our great location too. We do hope to welcome you back next time. We also appreciate your feedback and the time you have taken to review our property. We wish you safe and happy travels ahead.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Amanda Hoyne on 9 Feb 2018
Dear Guest It is an honour to receive your 5 out of 5 rating! Thank you for sharing and thank you for staying with us too. Best regards from the entire team at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Historic building. Attentive staff. Classic comfort. We loved it!
Stayed 2 nights in Feb 2018
Response from Amanda Hoyne on 9 Feb 2018
Hello Guest We are so pleased that you enjoyed your stay with us at The Terrace Hotel. Thank you very much for your kind words - we do hope to welcome you back again in the future. Best regards from the team at The Terrace Hotel

10/10 Excellent

Aron, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CBD Delight
Overnight stay in CBD hotel close to all the new and old area's, Staff were excellent rooms spotless cant praise it enough.
Stayed 1 night in Jan 2018
Response from Amanda Hoyne on 5 Feb 2018
Hi Aron We are delighted that we exceeded your expectations! Thank you for sharing your positive review with us and future guests. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Rooms tastefully decorated. Staff extremely friendly & helpful. Great location, close to kings Park, the city & Elizabeth Quay
Stayed 2 nights in Jan 2018
Response from Amanda Hoyne on 5 Feb 2018
Dear Guest We were delighted to read you kind and positive words - it is fantastic that you enjoyed your stay. Thank you so much for sharing. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the city
Amazing place. Great atmosphere. To die for bathroom. Quiet cosy relaxing romantic
Stayed 2 nights in Jan 2018
Response from Amanda Hoyne on 19 Jan 2018
Hello Guest We are delighted with your kind words and 5 out of 5 rating! Thank you very much for choosing to stay with us and we do hope to welcome you back in the future. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and stay
Highly recommended great location and beautiful rooms. Highly recommen it for a stay in Perth
Stayed 1 night in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Dear Guest Thank you so much for your positive review and for your kind words. We sincerely appreciate that you chose to stay with us and we are pleased you enjoyed the experience. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Night On The Terrace
My husband and I loved the look and feel of the Terrace Hotel. Old world charm with a warmth to it. A small boutique hotel with friendly staff and our room was beautiful with a very comfortable bed and a bathroom that was so elegant.
Stayed 1 night in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Hello Denise It was our pleasure to read your lovely review - thank you for choosing to stay with us and thank you for sharing your positive experience! Kindest regards from the team at The Terrace Hotel

8/10 Good

Frances , Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
classy old world hotel
We loved it and were sorry we couldn't stay longer. It's a little past its' prime but uses quality furniture and fixtures and sound systems. The bed was comfy and the room huge. We had a front room but could hardly hear the traffic. What a plus!!
Stayed 1 night in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Dear Frances We were so pleased with your very positive review - and we sincerely thank you for choosing to stay with us! We do hope to welcome you back again. Kindest regards from the entire team at The Terrace Hotel

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great hotel and great staff. We extended our stay it was such a nice hotel
Stayed 1 night in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Hi Chris It was such a pleasure to read your feedback - we are delighted that you totally enjoyed your stay and extended it too! Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Mary, Adelaide SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the city
This is the second time I have stayed at the Terrace. I have been the Wedding Celebrant for family members on both occasions and staying at the Terrace for my last night is a luxury I treat my self with before returning to Adelaide. The accomodation is just exquisite and the food is top notch. The staff are very attentive and helpful. When I next come to Perth, I will stay in this hotel and would definitely recommend the hotel to other travellers.
Stayed 1 night in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Hello Mary May we say that your review made the entire team so extremely happy! We love to hear from our return guests, and we can see that you are totally enjoying your Terrace Hotel experiences. Thank you so very much for sharing and we look forward to welcoming you back next time. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Dear Guest Thank you so much for your 5 out of 5 rating! we thank you for choosing to stay with us too. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Mrs Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very happy with the hotel, nice and clean, with an awesome bathroom. Great location, only a short walk away from pubs, as well as having its own pub downstairs for breakfast/dinner. We would definitely stay again.
Stayed 2 nights in Dec 2017
Response from Amanda Hoyne on 19 Jan 2018
Hello Mrs Carol We just love a happy guest and we thank you so much for your kind review. We look forward to welcoming you back on your next visit. Kindest regards from the team at The Terrace Hotel

8/10 Good

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Hi Philipp We are delighted that you chose to stay with us in Perth, and pleased that you enjoyed your stay. We do hope to welcome you back in the future. Kindest regards from the team at The Terrace Hotel

8/10 Good

SHIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel.
Overall, I am satisfied with the hotel. However it's little bit noisy as there's a bar on the ground floor. Also I cannot open window. Breakfast is so good.
Stayed 3 nights in Nov 2017
Hi Shin Thanks so much for choosing to stay with us - we are sorry you experienced some noise from downstairs on the night of your stay - this is not usually an issue. We thank you for your 4 out of 5 rating and your positive review about our breakfast offerings. We do hope to welcome you back again. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best small hotel in Perth
Always a pleasure to stay here
Stayed 2 nights in Nov 2017
Dear Guest We love hearing from our regular guests - thank you so much for your positive review and we do hope to welcome you back soon. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Claire, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel in a great location
I would definitely stay here again when I’m next in Perth. The building is lovely and it’s history adds to your stay. My room was quiet and very well appointed. Staff were all very friendly and professional.
Stayed 1 night in Oct 2017
Response from Amanda Hoyne on 16 Nov 2017
Hello Claire It was such a pleasure to read your kind review and we thank you for choosing to stay with us. We look forward to welcoming you back next time you are in town! Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Spanna, Fremantle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing,friendly, old world charm
We recently enjoyed a 2 night stay at the delightful Terrace Hotel. The room was perfectly clean & comfortable with a beautiful spacious bathroom, large freestanding bath & open style shower. The staff were friendly & chatty. We loved the proximity to Kings Park & took the opportunity to wander around Elizabeth Quay & tried some wonderful new restaurants.
Stayed 2 nights in Oct 2017
Response from Amanda Hoyne on 16 Nov 2017
Hi Spanna It is always a pleasure to read a 5 out of 5 review - thank you so much for choosing to stay with us and thank you very much for your kind words. We do hope to welcome you back in the future! Kindest regards from the entire team at The Terrace Hotel

8/10 Good

Xiaoye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally quite good
Overall the service was good especially with the help by the manager to kindly upgrade us to a bigger room for free. The single room is too small for 2 people and the aircon in that room is ridiculously loud. The $10 voucher promotion was a bit confusing as we stayed for 4 nights and didn't require any house keeping throughout because of that promotion, but we were only given 2 vouchers in one go. Tried to use them the next day but receptionists and the restaurant were given contradicting advice, so by using the $20 vouchers together it took us a good 20 minutes at least and in the end it looked like we were given a favour by being allowed to use them... Not very comfortable. It really didn't have to be that way for just $20. Other than that, small issues here and there. Receptionists' services vary, though most of them are very helpful and kind, some of them were not very familiar with the touristy questions we asked. The rooms only had one set of toiletries but when i called reception, no one picked up even when I let the phone rang for quite a long time. Had to chase by another phone call to finally get my tooth brush. Overall still a very nice hotel for its location and price. The manager is the most professional and he knows what he is doing.
Stayed 2 nights in Sep 2017
Hello Xiaoye Thank you ever so much for choosing to stay with us and thank you for your feedback. We are so sorry that you experienced some concerns in relation to the vouchers - we apologise for the confusion. We appreciate your comments and have discussed the situations with our team to ensure we consistently improve our guest experiences. We wish you safe and happy travels ahead. Best regards from the entire team at The Terrace Hotel

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
HI Catherine Thank you so much for your positive rating! We are so pleased you chose to stay with us and we do hope to welcome you back in the future. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Dear Guest We are delighted with your 5 out of 5 rating! Thank you for choosing to stay with us too! Best regards from the team at The Terrace Hotel

10/10 Excellent

Carole A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location near public transportation and nearby restaurants. Liked the intimate feeling of the hotel.
Stayed 3 nights in Sep 2017
Dear Carole A It is fantastic that you enjoyed your stay and we are delighted that you found our great location to meet your needs. Thank you for your kind feedback and rating. We wish you safe and happy travels ahead. Kindest regards from the management and staff at The Terrace Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious & Relaxing...
Gorgeous, staff, from Rose right through to management. beautiful service at the restaurant and delicious coffee the next morning at the bar. Cant wait for my next visit. I LOVED the big deep Bath and the beautiful sun streaming down on to the armchair in my room.
Stayed 1 night in Sep 2017
Dear Guest It was a pleasure to read your review - and we thank you for your positive words and we look forward to your next visit. Best regards from the team at The Terrace Hotel

10/10 Excellent

Dawn, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
We loved the Terrace Hotel, great location and beautifully decorated. The only disappointment was the very long wait for breakfast. We were advised, after a 30 min wait from time of ordering, that there was a large group ahead of us. When the food finally arrived it was very ordinary. Apart from that, enjoyed the stay.
Stayed 2 nights in Aug 2017
Response from AmandaH on 8 Sept 2017
Dear Dawn Thank you for choosing to stay with us and thank you for your 5 out of 5 rating too. We are so sorry you experienced a delay with your breakfast service on that particular day - and that the breakfast did not meet your expectations. We appreciate your feedback too. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

TOP GUN, PERTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD WELCOME, FRIENDLY STAFF, VERY NICE ROOM, PERFECT LOCATION!
Stayed 1 night in Aug 2017
Response from AmandaH on 1 Sept 2017
Hello TOP GUN We are delighted that you enjoyed your stay with us and we sincerely appreciate your positive feedback. We hope to welcome you back next time you are in the city of Perth. Kindest regards from the team at The Terrace Hotel

10/10 Excellent

Nicole, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
This is a beautiful hotel in a great location, but the thing that impressed me most was the staff. I had booked a taxi for 6.30am to get the airport when leaving. The taxi didn't turn up. The gentleman on reception rang to check without me needing to ask, found that the taxi was going to be late, and himself ran, in the rain, down the road to get me a taxi from a nearby rank. To say I was most impressed was an understatement. I really recommend this hotel and won't stay anywhere else in Perth if I can help it. Overall just top notch.
Stayed 3 nights in Aug 2017
Response from AmandaH on 25 Aug 2017
Dear Nicole It was such a delight to read your kind review - we are so pleased you enjoyed your stay with us and that we assisted to make your stay a flawless experience. Guest satisfaction is our mission and we will always do what it takes to make a positive difference. We wish you safe and happy travels ahead and we look forward to welcoming you back next visit to Perth. Kindest regards from the entire team at The Terrace Hotel