Lobby

Reviews of Red Roof Inn Perry

2 out of 5
Red Roof Inn Perry
110 Perimeter Road, Perry, GA

Reviews

7.2

Good

Rating 10 - Excellent. 133 out of 474 reviews" "
Rating 8 - Good. 144 out of 474 reviews" "
Rating 6 - Okay. 95 out of 474 reviews" "
Rating 4 - Poor. 56 out of 474 reviews" "
Rating 2 - Terrible. 46 out of 474 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service!
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 27 Mar 2024
Dear Joe,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PERRY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our service to be awesome prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was very friendly and fast
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 18 Mar 2024
Thank you for taking a moment to leave a review, Scott. The staff and I at the Red Roof Inn Perry appreciate your 5/5 score following your stay. I am happy that our very friendly and fast staff pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 16 Mar 2024
Dear Joe, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PERRY. You indicated that everything was great. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right where we need it to be on our travels. Like we don't have to pay extra for the dog.
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 23 Feb 2024
Hello Owen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Perry. It's great to hear that our location was convenient for your travel needs. I'm happy our pet policy came in handy. Red Roof is happy to hear that you were pleased with the hospitable service you received. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

donald

Travelled with family
Disliked: Amenities
THERE WAS NO HOT WATER IN TUB OR SINK! No hair dryer No grab bars to get into tub on handicap accessible room. There were grab bars on the back wall but NONE to hold while getting in. Pitiful
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 11 Feb 2024
Dear Donald,Thank you for your review following your stay at Red Roof Inn Perry. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of hot water, the lack of hair dryers and the other listed issues hindered your stay, which was saddening to read. I have shared your comments with our management team. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 16 Jan 2024
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PERRY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was definitely pleasantly surprised. Very nice hotel. I will be staying there again.
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 13 Jan 2024
Thank you for taking the time to write about experience at the RED ROOF INN ATLANTA SOUTH - MORROW. Jeffery, I am delighted to read that you had a great encounter with us and we truly appreciate your kind remarks about you were pleased with our very nice hotel, and you will be staying again. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Jeffery, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very nice stay at an affordable price!Sincerely,Red Roof Management

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 13 Jan 2024
Hello Jeffrey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PERRY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Carlos

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk lady was ok and understanding But Hotel room was real nasty and I am waiting on my refund Never again
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 7 Nov 2023
Hello Carlos,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PERRY. I'm happy you were pleased with the service our staff extended.I was saddened to read that your stay fell short of your expectations due to the indicated unclean conditions. Please reach out to your original booking source to find out what's the status on the highlighted refund.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Joe

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Honkin Bad!!!!!!
The stay was terrible. The people in the rooms near by were outside talking very loud until 2:00 in the morning. Fore some unknown reason someone was pressing the "Lock" on their key fob which made their horn "honk" just about every 30 minutes. We were going to stay two nights in a nonrefundable room and left after the first night.
Stayed 2 nights in Oct 2023
Response from Abigail RediResponse Specialist on 17 Oct 2023
Hello Joe,Thank you for taking the time to tell us about your stay at the Red Roof Inn Perry. It is truly disheartening to see that your stay was less than ideal. You indicated that your stay was interrupted due to noise disturbances caused. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns we do appreciate your business.Sincerely, Abigail RediResponse Specialist

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Visit during the Georgia national fair
The beds for not comfortable. Either twin beds or king, how about a double queen room or so.? I really enjoyed having linoleum on the floors instead of carpet. The showerhead was awesome after visiting the fairgrounds all day long.
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Speciali on 13 Oct 2023
Dear Justin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRY. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the bed not being to your liking. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 Good

Breanna

Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
The property states no smoking but there was a burn hole in the bedspread on my arrival the curtains had stains on them and the tub had a soft spot so it felt like you were going to step thru it
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Speciali on 8 Oct 2023
Dear Lisa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRY. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

4/10 Poor

Sylvia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One night stay.
Checked in lateish and didn’t notice much. In the morning found the floor to be dirty, toilet seat needs to be replaced and a dirt area on the cabinet under the television. Glad we only booked one night.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on 6 Oct 2023
Dear Sylvia,Thank you for telling us about your recent visit to RED ROOF INN PERRY. We are sorry you had a less than ideal experience. You stated that your lengthy wait at check-in, the uncleanliness of your room floor and the highlights hindered your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUGS, Very dirty!
Terrible property. Extremely dirty. BEDBUGS!!! Do Not stay here!
Stayed 2 nights in Sep 2023
Response from Sharma RediResponse Specialist on 27 Sept 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN PERRY. I was saddened to read that your stay fell short of your expectations due to the cleanliness of our hotel not being up to your standards and the insects you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Annette

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 8 Sept 2023
Hello Annette,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Perry appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Janice

Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 9 Sept 2023
Hello Janice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

Freda

Stayed 3 nights in Aug 2023
Response from Dannielle Rediresponse Specialist on 7 Sept 2023
Hello Freda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

Curtis Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 18 Aug 2023
Hello Curtis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 Poor

Shailesh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
smoking room is marked as non-smoking without replacing beds (which has strong smoke smell) and proper cleaning. Burn marks all over room...
Stayed 1 night in Aug 2023

4/10 Poor

Zakiah

Stayed 2 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on 15 Aug 2023
Hello Zakiah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I are your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on 13 Aug 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

James, Blairsville

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good price.
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on 23 Jul 2023
Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perry. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of our property, and the good price. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope to continue to provide great experiences for you. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Jennifer

Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on 18 Jul 2023
Hello Jennifer,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PERRY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

6/10 Okay

Chris

Liked: Cleanliness, staff & service
I just needed a cheap place to crash for a few hours and this place got the job done. Nothing special but not bad either.
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on 16 Jul 2023
Dear Chris,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRY. It's great to hear that our hotel met your needs prompting your 3/5 score.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

6/10 Okay

Ruben

Travelled with family
Liked: Cleanliness, staff & service
The best about this is its location. The room was good, but the shower tub is clogged and all the water was stagnant. The areas outside the room weren’t in good shape and look old. The front desk ladies were good.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on 4 Jul 2023
Hello Ruben,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Perry. It's really nice to read that you took liking to our hotel's location, staff and rooms, however, you indicated that the shower tub inside the bathroom was clogged, please accept our most sincere apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

4/10 Poor

Brenda

Disliked: Property conditions & facilities
We had to take a handicap room to stay on ground floor, the room was ok, but the bathroom was terrible. When my husnand took a shower there was water all over the bathroom floor since there was nothing to stop the water from getting all over the floor. I skipped the shower since it was unsafe and just nasty with the water on the floor. I wondered why there were two drains in the bathroom floor. When I checked for bed bugs it was dirty between the mattress and box springs. The bed was very soft, so not the best mattress. The desk was very nice when we checked in, so that part was pleasant and the coffee was good the next morning. I can only speak for our handicap room, so maybe the others were better.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on 30 Jun 2023
Hello Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Perry. I'm glad you were pleased with the service you received from our staff and room, however, you indicated that you were unsatisfied with the bathroom in the room you were assigned, please accept our most sincere apologies for any inconvenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, so I always return.
Stayed 1 night in Jun 2023
Response from Olivia RediResponse Specialist on 20 Jun 2023
Hello Jennifer,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perry. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I’m glad that you found our hotel to be very convenient. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 14 Jun 2023
Hello Philip, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 13 Jun 2023
Hello Nicole, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Bryan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and vety nice. I made a misyake on our check in date and she was super helpful in getting it correctrd. I govr her a 10.
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 2 Jun 2023
Hello Bryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PERRY. I am thrilled to read your comments regarding you found our staff to be super helpful, very nice and you give her a 10, and you were pleased with getting the assistance you needed regarding your reservation prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

April Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this town.
Stayed 2 nights in May 2023
Response from Linton Rediresponse Specialist on 10 May 2023
Dear April Grace,Thank you for sharing your feedback following your recent visit at the Red Roof Inn Perry. It's rewarding to read that the place in which we reside was convenient to your travels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Appreciatively,LintonRediresponse Specialist

2/10 Terrible

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not reccomend
Our stay was not so good. The room and bathroom floors were not clean. The bathroom had flies in there. Beds looked and felt very clean and tidy. They were comfortable to sleep on, however the pillows were a little too small. It was super hot in the room all night, we had the AC turned on high which still didnt cool down the room enough. The unit was also VERY loud which kept us up most the night. Overall the only thing we approved of was the cleanliness of the bed. We did not have a good nights sleep and will not stay here again.
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on 9 May 2023
Dear Sarah,Thank you for telling us about your recent experience at the Red Roof Inn Perry. It's great to read that the cleanliness of our bed was to your liking. However, I do apologize for the unclean floors you mentioned and the AC temperature mentioned. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Kind regards,LintonRediresponse Specialist

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Great price!
Stayed 1 night in Mar 2023
Response from Adraine RediResponse Specialist on 25 Mar 2023
Dear Ron,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Perry. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great price at our hotel. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Joseph, Pentwater

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great price and te value was excellent.
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 24 Mar 2023
Hello Joseph, Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your recent stay at the Red Roof Inn Perry. It was great to hear that you had a good time while with us and you were pleased with the affordability of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2023
Response from Adraine RediResponse Specialist on 23 Mar 2023
Hello Jennifer, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Perry appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Toni-Ann RediResponse Specialist on 20 Mar 2023
Hello Les, I received a copy of your survey, and wanted to take a moment to personally respond. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience.I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Samantha RediResponse Specialist on 16 Mar 2023
Dear Valued Guest,Thank you for your positive rating. Myself and the staff at the Red Roof Inn Perry were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Samantha RediResponse Specialist

4/10 Poor

Leyda

Stayed 1 night in Mar 2023
Response from Oniel Rediresponse Specialist on 14 Mar 2023
Hello Leyda,We are sorry you had a less than satisfactory experience, prompting your 4/10 rating following your stay at the RED ROOF INN PERRY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRediresponse Specialist

4/10 Poor

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, worn, dirty
Stayed 1 night in Mar 2023
Response from Oniel Rediresponse Specialist on 14 Mar 2023
Hello James,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the RED ROOF INN PERRY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding a few more words to your comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Devorine RediResponse Specialist. on 11 Mar 2023
Dear Michael,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Perry appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist.

2/10 Terrible

Oren

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room for me and my three kids non-smoking for the wrestling championship that weekend. I got there and checked out the room and it was obviously a smoking room. I told the front desk attendant I would not be able to stay because I have two asthmatic children. I checked out another room. It was obviously smoked in as well. I then had to find another hotel that evening 30 minutes in the direction I had just come from leaving me 45 minutes away from the destination I planned on being down the street from in them morning for my kids championship. The next day I realized the money was taken from my account anyway. When I called for my refund, I was told I was a no-show and there was nothing that could be done. Neither Expedia, or the hotel could refund the money they basically just took it. I will never be reserving rooms through Expedia or renting at any hotel related to red roof Inn again, and I recommend no one else does either.
Stayed 2 nights in Mar 2023
Response from Abigail RediResponse Specialist on 15 Mar 2023
Hello OrenThank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perry. We sincerely appreciate your comments, we do apologize for the smell of the room and the other concerns that hindered your experience. Initially you requested a refund and upon investigation I have not seen that the property has issued that request. I will be sharing your feedback with the property's management team in an effort to address your concerns .Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns. We appreciate your business.Sincerely,AbigailRediResponse Specialist

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No coat hangers No TV channel guide No telephone Other than these everything was fine
Stayed 2 nights in Mar 2023
Response from Oshane RediResponse Specialist on 5 Mar 2023
Dear Mark,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRY. I do apologize for the inconvenience caused during your stay that hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRediResponse Specialist

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful
Nothing worked, the shower handle was broken off so you couldn't turn on the water. The bathroom sink was clogged up, you could only let the water run for a very short time before the sink would fill up. My feet got dirty just walking on the floor. Poor, poor,poor.
Stayed 1 night in Mar 2023
Response from Linton Rediresponse Specialist on 4 Mar 2023
Dear James,Thank you for telling us about recent experience at the RED ROOF INN PERRY. It's truly disheartening to read that your experience fell short of your expectations due to uncleanliness concern you highlighted regarding your room floor, as well as the bathroom issues you described in your review. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future. Kindest regards,LintonRediresponse Specialist

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Sharma RediResponse Specialist on 1 Mar 2023
Hello John,Thank you for taking a moment to leave a review. Myself and the staff at the RED ROOF INN PERRY appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

4/10 Poor

Jalene

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not really clean. The floor was dirty and needed mopping. Mold in the bathroom. Not enough pillows. Coffee one morning you could see the bottom of the cup it was so weak. Ice machine broken. Snack machine vandalized and out of order. Sidewalks were nasty.
Stayed 2 nights in Feb 2023
Response from Sharma RediResponse Specialist on 2 Mar 2023
Dear Jalene,Thank you for taking the time to tell us about your experience at the RED ROOF INN PERRY. We strive to provide guests with all the comforts of home, so I am disappointed to hear that was not attained with your visit. You indicated that the cleanliness of your room and the floor was not up to your standards, the ice machine was broken, the situation you described regarding the possible mold in the bathroom, and the other issues you highlighted. Please accept my sincerest apologies. Your feedback is critical, so thank you for sharing. I have shared your comments with management to address your concerns.In the future, should you stay with us again, feel free to contact the front desk in real time to ensure you're satisfied. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SharmaRediResponse Specialist

10/10 Excellent

Tabitha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sharma RediResponse Specialist on 27 Feb 2023
Hello Tabitha,Thank you for taking a moment to leave a review. Myself and the staff at the RED ROOF INN PERRY appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 2 rooms and both were very clean and stocked with extra toilet paper and toiletries. The bed was super comfortable as well. Newly renovated. Quick check-in. I would stay here again. Bonus: NO CARPET!
Stayed 2 nights in Feb 2023
Response from Sharma RediResponse Specialist on 27 Feb 2023
Dear Tasha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PERRY. We sincerely appreciate your comments and are happy to hear you had a great experience with us regarding you had two rooms and both were very clean, stocked with extra toiletries and newly renovated, the bed was super comfortable, our quick check-in and you would return to our hotel prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another clean and comfortable stay in the future.Sincerely,SharmaRediResponse Specialist

6/10 Okay

Brooke

Travelled with family
Liked: Cleanliness, staff & service
Not too bad for the price…
Upon check in, the front desk clerk was very cheerful, welcoming, and helpful. The room was clean & equipped, as described. The bathroom was a bit run down - the shower floor had weak spots & the water pressure was not great. The toilet was difficult to flush. We were only provided with 2 bath towels. When we requested extra towels, the night shift employee informed us that there were none, but we could come back the next day. However, we had to leave at 7am the following morning, so we had to purchase our own towels at Walmart in order to have enough for our family. Overall, it wasn’t a bad stay for the price I paid.
Stayed 1 night in Feb 2023
Response from Sharma RediResponse Specialist on 27 Feb 2023
Dear Brooke,Thank you for taking the time to tell us about your experience at the RED ROOF INN PERRY. I am happy to hear that you found our front desk staff to be very cheerful, welcoming and helpful and your room to be clean and equipped as described. However, I am sorry that your experience did not meet your expectations due to the upkeep of the bathroom, the faulty toilet, and the other issues you highlighted. Please accept our sincerest apologies. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRediResponse Specialist

2/10 Terrible

Mindy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse place I have ever stayed in my life. We travel and we are in 1 to 2 hotels a week we are merchandiser.I thought we would give red roof inn a chance we were ready to get off road. We came in and first thing went to put out food in the refrigerator I am not joking me and my husband found our self in the car parking lot pucking. It had grapes and I could not tell u what all in it but the smell was so strong we could barley renter the room. We tried to tough it out and sprayed the room with free breeze. I went to use the restroom it was about as bad shower curtain black mold all down it and toliet very dirty but then laying by rhe heather thing was a darn used condom and I don’t think the floor had been vacuumed as there was leaves on it. It cost me $85 for about a2 hour stay. After The condo we drove to nearest rest area.
Stayed 1 night in Feb 2023
Response from Toni-Ann RediResponse Specialist on 21 Feb 2023
Hello Mindy,Thank you for taking the time to tell us about your experience. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to read the issue you described regarding a foul odor coming from the refrigerator and your room, shower and toilet being unclean. we hold our housekeeping staff to the highest standard, so I am sorry this was your experience. Thank you for bringing this to our attention. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Toni-AnnRediResponse Specialist