Quadruple Room, Sea View (Room 17) | View from room
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Reviews of The Lugger Inn

3 out of 5
The Lugger Inn
3 Marine Terrace, Penzance, England

Reviews

7.8

Good

Rating 10 - Excellent. 179 out of 559 reviews" "
Rating 8 - Good. 191 out of 559 reviews" "
Rating 6 - Okay. 122 out of 559 reviews" "
Rating 4 - Poor. 49 out of 559 reviews" "
Rating 2 - Terrible. 18 out of 559 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

A L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We've stayed here previously so when we decided to return to Penzance, Lugger Inn was our first choice. Beautifully decorated, inside and out. Great chef, great food, great service, great location.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly environment where nothing is to much trouble to help you 💓 everything about the Lugger is fantastic.
Stayed 2 nights in Sep 2023

10/10 Excellent

KHENITH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Barbara, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building with charm and stairs. Full hot buffet breakfast. Room very comfortable with sitting area to watch pedestrians along the strand. Coffee and tea in room. 20 minute walk from bus/train station. Food trucks on strand, restaurant on bottom. Lidl groceries a 5 min walk away. Pubs and shopping close by. Bring a rain jacket.
Stayed 2 nights in Sep 2023
Response from Lugger on 21 Sept 2023
Thanks for the great review it is very much appreciated!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lugger on 21 Sept 2023
Thanks for the 10 out of 10 it is greatly appreciated!

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just lovely stay fantastic carvery too
Stayed 2 nights in Sep 2023
Response from Lugger on 15 Sept 2023
Thank you for the great review it is very much appreciated!

10/10 Excellent

Mandy, EXETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh and tidy. Everything I needed for a short stay - including a fan which was critical!!! Parking, not quite as easy as expected - did end up in a car park, with additional cost.
Stayed 2 nights in Sep 2023
Response from Lugger on 13 Sept 2023
Many thanks for the great review it is very much appreciated!

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
The shower was a bit challenging to get the right temperature but after awhile got it sussed
Stayed 10 nights in Aug 2023
Response from Lugger on 1 Sept 2023
Thanks for the review it is very much appreciated!

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great and helpful. Good food. Sheets clean. Only negative was toilet (dodgy flush) and shower (very low pressure) but fine for the cost.
Stayed 5 nights in Aug 2023
Response from Lugger on 1 Sept 2023
Thank you for completing a review of our INN, it is very much appreciated, we note your comments.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic little hotel with great staff!!
The location, staff, rooms, quality of food absolutely fantastic, the room I was in was a little hot but bearable especially considering it had the sun in it from morning until night, it could have done with a fan or something but like I said it was bearable, the only thing missing from the room was an iron but other than that it was perfect. The room was really spacious, cleaned daily, the breakfast was one of the best hotel buffet breakfasts I have had for a very long time. The bar prices were very fair, £4-£5.50 a pint, the even meals were very well portioned and at a fair price. It was a quiet hotel, I hardly heard any of the other guests and considering I was above the bar hardly heard them even though it was fairly busy… and I had the windows open. The staff were very friendly and helpful, I would highly recommend this hotel to anyone.
Stayed 3 nights in Aug 2023
Response from Lugger on 1 Sept 2023
Thanks for the great review it is very much appreciated! Just for future reference we do provide an iron and ironing board on request....and we also have fans, please do not hesitate to ask us on your next stay!

6/10 Okay

Aroline

Liked: Staff & service
Excellent and polite staff. Room was kept clean everyday. The rooms needs maintenance - old curtains, toilets dated, no exhaust in toilets.
Stayed 4 nights in Aug 2023
Response from Lugger on 1 Sept 2023
Thank you for your review, it would be good to know which room you stayed in please? As all our curtains are relatively new? and it would be helpful if you could have let us know of any maintenance issues during your stay, perhaps we could have moved you and made good any issues?

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
The breakfast was excellent and the service the same and super friendly (without being in your face). It’s right on the sea front so really convenient for everything. Parking can be tough, but I was lucky. I’d definitely stay here again if ever in the area!
Stayed 2 nights in Aug 2023
Response from Lugger on 25 Aug 2023
Thanks for the great review, it is very much appreciated!

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location, but outdated furniture, tiny bathroom, uncomfortable beds and paper - thin walls. Breakfast was ok, but poor quality.
Stayed 2 nights in Aug 2023
Response from Lugger on 11 Sept 2023
Thank you for your review so sorry that we did not meet your expectations.

8/10 Good

Fahd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lugger on 18 Aug 2023
Thank you for completing a review of our INN, it is very much appreciated!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lugger on 14 Aug 2023
Thank you for the great review it is very much appreciated!

10/10 Excellent

Martin

Stayed 4 nights in Aug 2023
Response from Lugger on 14 Aug 2023
Thank you for the great review it is very much appreciated!

8/10 Good

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Lugger on 14 Aug 2023
Thank you for the great review it is very much appreciated!

6/10 Okay

Julie

Disliked: Property conditions & facilities, room comfort
Slightly disappointed
Kitchen extractor fan directly below room and could be heard from bedroom. Cooking fumes/smells came straight through window. Lack of mirrors and getting ready areas and the bed creaked and mattress looked old and only 1 accessible plug socket.
Stayed 3 nights in Aug 2023
Response from Lugger on 14 Aug 2023
Thank you for the review, we did sort the issues that you raised at the time of your stay with us, we explained that the extractor fan is switched off every evening by 9pm, so this would not hinder your sleep, we gave you a mirror for the bedroom, the bed is just 1 year old and the mattress is only 9 months old so no idea why it creaked, there are three plug sockets in room 3??? We are sorry that you were not happy with your stay, we thought when we spoke with you that all was fine?

8/10 Good

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We had a lovely stay, the staff is extremely friendly, location is brilliant, right next to the sea, near the Jubilee Pool and very close to Newlyn. All the amenities were nearby. Breakfast was included, which is a lovely bonus. We were late once, but we’re still allowed to have breakfast. Food is absolutely lovely. The room was spacious with a sea view and it was cleaned and towels have been changed everyday. The shower pressure was a bit low though and overall needs a bit of tlc.
Stayed 5 nights in Jul 2023
Response from Lugger on 4 Aug 2023
Thank you for the great review it is very much appreciated!

8/10 Good

Dakang

Stayed 2 nights in Jul 2023
Response from Lugger on 4 Aug 2023
Thank you for your review it is very much appreciated!

4/10 Poor

noel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
never ever again
so sad won’t be returning here again a little run down we’ll a lot actually evening staff very rude room was a dump even the sea veiw couldn’t hide the fact it was horrible so sad but never ever again………steer clear
Stayed 3 nights in Jul 2023
Response from Lugger on 28 Jul 2023
Thank you for the review what a shame that you didn't mention any of the issues whilst you were staying with us? we would like to think that we could have sorted any issues for you whilst you were here...we welcome your feed back and we will take these issues seriously.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met and exceeded expectations.
The hotel is located on the sea-front and within easy walking distance of the town centre and the bus station. Good-sized rooms, well prepared and enjoyable breakfast and dinner and the bar offers a wide selection of drinks. Full marks too for the staff, who are polite and helpful.
Stayed 7 nights in Jul 2023
Response from Lugger on 28 Jul 2023
Thank you for the great review it is very much appreciated!

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is right on the main road passing through Penzance, so if you have a room with a view of the sea, then you also get the traffic and noise, plus if you are on the the 1st floor you get people at the outside pub seating area being able to look right into your room. Other than that it is a convenient place to stay and have access to the old part of Penzance.
Stayed 2 nights in Jul 2023
Response from Lugger on 4 Aug 2023
Thank you for your review it is very much appreciated!

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice location but run down
Hotel was in a nice location. On the sea front, however the room was warm no Air Conditioning or fan provided seagulls were nesting opposite so they were quite noisy so during the day could have the windows open but at night was loud. Building work was being done which we weren’t aware of drilling at 8am outside our room. Breakfast caters for older guests and varies day to day. First day only orange juice on offer but rest of the week apple juice was on offer. In terms of food breakfast items was things like prunes and grapefruit with natural yoghurt. Cooked breakfast consists of sausages left to go hard under the heat lamps, bacon going the same way, also toast isn’t cooked to order or able to cook yourself it is made and left under the heat lamp too. Bed war uncomfortable lumpy and mine had a sharp bit in it that really hurt me when getting into the bed. Double is just two singles pushed together. Room was dated with chunks of paint missing and mould growing in the corner of the room, half of the room lights didn’t work only the bathroom light and the light above the bed worked even then there was two above the bed and only one of them worked. Don’t think rooms are checked very often for if stuff is working. Also rooms have kettle but no way of filling it up as the sink is so tiny.
Stayed 4 nights in Jul 2023
Response from Lugger on 28 Jul 2023
Thank you for leaving a review, we are sorry that we did not meet your expectations, we would like to think that you could have mentioned any of theses issues during your stay as it is difficult to sort anything out when a guest has departed, with regards to the bed it is a zip and link bed which means the two 5 ft beds link together via a zip system affording the bed to be a king size bed or if needed two larger singles, we would never just have two beds pushed together as out health & safety would not permit this! the works being carried out were not on our premises and we were not informed of any work taking place either so we can only apologise for this, our building is old pre-1925 we do redecorate every winter, but obviously the building is old and is very busy so some areas may be in need of painting, thank you for bringing this to our attention. Sorry about the seagulls unfortunately living by the sea we do tend to be over-run especially during the summer months when they are as you say nesting! Our rooms are checked every day we are sorry that the light was missed.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. Really nice and helpful. Lovely rooms and superb food.
Stayed 2 nights in Jul 2023
Response from Lugger on 24 Jul 2023
Thank you for the great review it is very much appreciated!

10/10 Excellent

CHARLES

Stayed 3 nights in Jun 2023
Response from Lugger on 28 Jul 2023
Thank you for the 10 out of 10 review it is very much appreciated!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Lugger on 24 Jul 2023
Thank you for a great review it is very much appreciated!

8/10 Good

George W.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Lugger on 19 Jul 2023
Thank you for a great review it is very much appreciated!

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Lugger on 17 Jul 2023
Thank you for the 8 out of 10 review it is very much appreciated!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Very good place to stay clean good all round to stay would stay again
Stayed 2 nights in Jul 2023
Response from Lugger on 24 Jul 2023
Thank you for a great review it is very much appreciated!

10/10 Excellent

WING SZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Lugger on 14 Jul 2023
Thanks for the 10 out of 10 it is greatly appreciated!

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Pros and cons
Great location! The restaurant/bar have a very fun energy and vibe. The place is a bit rundown and kitschy. While our room was clean and comfortable, the bathroom and shower needed and updated and the interior hallways definitely need new carpet and a coat of paint. The staff were exceptional and very friendly.
Stayed 3 nights in Jun 2023
Response from Lugger on 14 Jul 2023
Thanks for the review it is very much appreciated and we do note your comments!

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Lugger on 14 Jul 2023
Thanks for the 10 out of 10 it is very much appreciated!

10/10 Excellent

Sherryl

Stayed 8 nights in Jun 2023
Response from Lugger on 24 Jul 2023
Thank you for a great review it is very much appreciated!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The Lugger Inn had a great location - waterfront, walkable to restaurants, town, and the bus and train stations. My room was large and just as pictured. Breakfast was great and the staff were friendly. The only inconvenience was the lack of a lift.
Stayed 4 nights in Jun 2023
Response from lugger on 12 Jun 2023
Thank you for your review it is greatly appreciated! We apologise that you were not made aware that we do not have a lift here, unfortunately the building is too old for us to put one in, the building use to be x two houses that have been converted into our Inn.

10/10 Excellent

Jean

Stayed 3 nights in Apr 2023
Response from lugger on 12 Jun 2023
Thank you for your kind review 10 out of 10, it is greatly appreciated!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I’m almost 80 years old, and I was on my dream visit to Cornwall when I injured my leg. The staff took such good care of me. I am ever so grateful for their kindness and courtesy, and for a wonderful stay looking at that incredible view. I can’t thank them enough.
Stayed 7 nights in May 2023
Response from lugger on 12 Jun 2023
It really was no trouble, we are so pleased that you are in full recovery and were able to still see our lovely cornwall whilst here, perhaps you will return again soon and we will look forward to seeing you!

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff. This is my second stay at The Lugger. The only negative is I experienced a party in the event room directly below my room for 4 hours. A calendar is posted if you wish to avoid. Others said they were not bothered.
Stayed 7 nights in May 2023
Response from lugger on 12 Jun 2023
Thank you for your review, yes, we do from time to time have fuctions here however the entertainment finishes 12 midnight prompt and the bar is 1am, our diary is always open for any enquiries with regards to entertainment here, we do our very best to move guests if they ask us to.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from lugger on 12 Jun 2023
Thank you for the great review of 10 out of 10 it is very much appreciated!

10/10 Excellent

Catherine

Stayed 6 nights in May 2023
Response from lugger on 12 Jun 2023
Thank you for the great review of 5 out of 5, it is very much appreciated!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
This is the third time that I have stayed at this hotel. All the time I have stayed I am looked after by all the staff. Room spacious and clean comfortable bed nice size bathroom. Good breakfast Wonderful location to explore. I will be back for further holidays.
Stayed 3 nights in May 2023
Response from Lugger on 24 May 2023
Thank you for a great review it is very much appreciated!

8/10 Good

Sara Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Lugger on 24 May 2023
Thank you for the score review of 8 out of 10 it is very much appreciated!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Not clean enough!
Nice bed, fresh bedsheets and towel, food was tasty ……what to improve: Fungus on the wall, dust on bed headboard frames, carpet not clean enough, spots on side couch …restaurant needs to be more spotless….plates, cluttery need to be clean and spotless…. Baby chair was very dirty.
Stayed 2 nights in Apr 2023
Response from Lugger on 24 May 2023
Thank you for your review and we note your comments - all will be corrected and thank you for bringing this to our attention!

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, room comfort
Bathroom - low water pressure in 24 room. Food- not very fresh, especially the second evening. The owner-really friendly.
Stayed 2 nights in Apr 2023
Response from Lugger on 24 May 2023
Thank you for your review, our building is very old and our boiler is on the ground floor, the room in which you stayed is in the eves of the INN therefore the pressure can vary at times especially if we have a full INN, we are sorry that you experienced this, with regards to the food not being fresh, we source all our food products locally and all are cooked to order so we are not sure what your issue was and we hope that you complained at the time as we are sure that we would have acted accordingly.

10/10 Excellent

ZELAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicee
Stayed 2 nights in Apr 2023
Response from Lugger on 24 May 2023
Thank you your review is greatly appreciated!

2/10 Terrible

David

Disliked: Property conditions & facilities, room comfort
An appalling experience
Whole experience appalling. My wife has just finished treatment for breast cancer and I wanted to take her away for a short break and I am now very disappointed. The decor and furnishings were much poorer quality than those in the pictures on the website Shower uncontrollable. Water either freezing or burning hot. Shower head kept falling off. Nowhere in bathroom for personal toiletries. Soap dispenser not working Decor and furnishings much poorer quality than that shown on website. Chairs very uncomfortable not like the ones in the pictures on the website. Remote control had many buttons not working properly so difficult to work the tv. Only stayed for two nights instead of booked four. We were very uncomfortable so returned home. Highly recommend you look into this hotel before allowing others guests to go. The quality of this hotel is nothing like the pictures show on the website.
Stayed 4 nights in Oct 2022
Response from Lugger on 12 Oct 2022
It beggar's belief that reviews are written but there is no engagement with the business, it is only a small minority but why not raise any issues at the time? You don't take a car to a mechanic and just leave it to be fixed without explaining what is wrong. If brought to our attention we would have rectified it or offered a different room. Not disputing the little things like the shower and head and the remote, but all was corrected in a few minutes. The chairs were new but different people have different expectation of comfort and is the first we have received.As for the décor v the images, we certainly have not changed or doctored any images, and update them as soon as we can if there are any major changes. Communication seems to be a dying art

10/10 Excellent

barbara

Stayed 2 nights in Sep 2022
Response from Neddy on 26 Sept 2022
Thanks for the great review it is very much appreciated!

10/10 Excellent

Kevin John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time
Lovely room first class meals lovely staff could not ask for more very pleased
Stayed 5 nights in Sep 2022
Response from Neddy on 20 Sept 2022
Many thanks for the great review it is very much appreciated!

10/10 Excellent

Andy

Stayed 2 nights in Sep 2022
Response from Neddy on 20 Sept 2022
Many thanks for the great review it is very much appreciated!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop
Good enjoyable stop staff very helpful. Food was excellent
Stayed 4 nights in Sep 2022
Response from Neddy on 16 Sept 2022
Thanks for the great review it is very much appreciated!