Superior Room, 1 King Bed, River View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
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Reviews of Pullman Liverpool

4 out of 5
Pullman Liverpool
Monarchs Quay, Liverpool, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 748 out of 1002 reviews" "
Rating 8 - Good. 192 out of 1002 reviews" "
Rating 6 - Okay. 37 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
Great all round.
Stayed 1 night in Mar 2024

6/10 Okay

John

Buffet breakfast poor, over crowded and not replenished. Long wait at the toaster, a step back in time.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in staff were all friendly and polite despite it being an extremely busy weekend for them. Rooms were beautifully decorated and clean. Plenty of choice at breakfast. Bar prices were reasonable. I would recommend this hotel.
Stayed 2 nights in Apr 2024

4/10 Poor

Steven, Garstang

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The Pullman is a standard hotel and certainly overpriced. Bed linens were standard, the mattress basic, and the Pillows in the rooms are awful. One like memory foam and the other an old square cushion. Even The light switches were odd! Bathroom lights faulty. The bar was a shambles! No Baileys left…. No cream to make an Irish coffee…. Come on folks …. Would I choose here again… no. There are much better hotels with better hospitality and standards.
Stayed 1 night in Apr 2024

10/10 Excellent

Navroop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 1 night in Apr 2024

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Pullman for an evening and had a great experience. The concierge, Jack was exceptionally friendly and knowledgeable. For the price, we found the hotel to be lacking in amenities and overall comfort.
Stayed 1 night in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Luke,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations. I will also share your kind words with our Conceirge Jack.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, amazing rooms, very spacious. Would return.
Stayed 3 nights in Jan 2024
Response from Chris K on 9 Apr 2024
Dear Adam,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only downside to staying here is parking plenty of it but felt it was expensive and should be available as part of your stay
Stayed 1 night in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Michelle,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Simon

Travelled with partner
A perfectly positioned hotel to do all the things you need to in Liverpool! Excellent design, service and experience!
Stayed 2 nights in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Simon,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Big comfortable room, clean and quiet. All the staff were really friendly. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Chris K on 9 Apr 2024
Dear Sandra,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Mar 2024
Response from Chris K on 9 Apr 2024
Dear Mitchell,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Urmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris K on 9 Apr 2024
Dear Urmila,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel , staff friendly and very helpful , enjoyed our stay
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Joanne,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and polite staff. Lovely hotel. Would definitely recommend.
Stayed 1 night in Mar 2024

8/10 Good

Betty

Liked: Cleanliness, amenities, property conditions & facilities
This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly. The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Betty,Thank you for sharing your experience at Pullman Liverpool. It's delightful to hear that your overall stay was superb, from the efficient and friendly reception staff to the amazing view of the Mersey from your room. It sounds like the hotel's proximity to the M & S Arena perfectly suited your needs.However, I'm sorry to learn that your experience in the dining room during breakfast didn't meet your expectations. It's disappointing to hear that the staff's demeanor wasn't as welcoming and attentive as it should have been. I'll be sure to pass along your feedback to the management team so they can address this issue and ensure that all guests receive the high level of service they deserve.Despite this hiccup, I'm glad that your stay was largely enjoyable, and I hope that you'll consider staying with us again in the future. We appreciate your feedback, as it helps us improve and provide even better experiences for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re in downtown Liverpool!
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Matthew,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 3 nights in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Ava,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Excellent

Eleni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you very much staff very good professional communicative and helpful
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Eleni,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a room with panoramic views over the River Mersey
Stayed 1 night in Mar 2024
Response from Chris K on 28 Mar 2024
Dear Dave,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel. Quiet, as it's not in the city centre.
Stayed 3 nights in Feb 2024
Response from Chris K on 28 Mar 2024
Dear Santiago,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were wonderfully polite, informative and they all smiled which is so unusual these days.
Stayed 1 night in Feb 2024
Response from Chris K on 28 Mar 2024
Dear Graham,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming. The room was basic but comfortable and clean. Could do with better pillows though.
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Andrew,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge, Jack, was amazing - communicative, very accommodating and helpful. The hotel was calm and clean and lovely.
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Bianca,Thank you for your high scoring review. I will ensure your kind words are shared with Jack and the team.We hope to welcome you back in the near future.RegardsChris KleinGuest Experience Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Paul,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 Okay

Hendrik

Disliked: Cleanliness
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Hendirk,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 Excellent

Dominic

Stayed 2 nights in Feb 2024
Response from Chris K on 28 Mar 2024
Dear Dominic,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. KInd RegardsChris KleinGuest Experience Manager

10/10 Excellent

Nizar

Travelled with partner
Liked: Amenities
Clean and very kind and helpful staff
Stayed 1 night in Feb 2024
Response from Chris K on 31 Mar 2024
Dear Nizar,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager

10/10 Excellent

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and a very nice hotel in general
Stayed 2 nights in Feb 2024
Response from Chris Klein on 5 Feb 2024
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool

10/10 Excellent

Johm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Exhibition Centre Liverpool. Saves hassle preparing for events early in the morning.
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Johm,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Kayleigh

Amazing greeting at the door Receptionist was helpful and the bar staff lovely and friendly Loved our nights stay there hotel was amazing so clean everything you needed was in your room
Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Kayleigh,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chris Klein on 5 Feb 2024
Dear Steven,Thank you for your perfect score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Staff were really friendly and helpful. Executive rooms are a good size and the bed is very comfortable. Lovely walk in shower. Good location with the city centre only a 10 minute walk away.
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear STephen,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Had a wonderful stay with my son. Hotel staff are fantastic, rooms are comfortable and clean. Breakfast was amazing! Best hotel breakfast I’ve had.
Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Tracy,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Penny

Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Penny,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Iona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Iona,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Tayler,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

loic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Ioic,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Great Hotel, Easy Check In, Great view from my room, lovely comfy bed will stay again.
Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Jonathan,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

8/10 Good

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with great views
We had a lovely stay at the Pullman. We went for our anniversary and we were upgraded to a deluxe room with great views of Liverpool. On the second night, Marcus on the bar also gave us a free glass of Prosecco which was lovely. A reception like this on the first night would have enhanced the experience of the first night for me though. The bathroom could benefit from more hooks to hang towels on. Overall a lovely hotel with great views.
Stayed 2 nights in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Siobhan,Thank you for your high score! We appriciate your kind words and will ensure these are shared with Marcus.We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris Klein on 5 Feb 2024
Dear Craig,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

4/10 Poor

brendan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Total disaster
Everything was broken or not working in the room. The breakfast was always lukewarm at best. The staff were amazing from Stuart to Paige.Thank you everybody
Stayed 5 nights in Dec 2023

10/10 Excellent

felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Dec 2023
Response from Chris Klein on 5 Feb 2024
Dear Felix,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

6/10 Okay

Nicholas

Stayed 2 nights in Dec 2023

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
NO CONNECTION HOTEL
Mobile connections in the hotel are terrible. The hotel unsecured WIFI ( which I don’t like using ) is equally as poor. The sign was so bad we couldn’t get the TV to load a channel, really it was terrible.
Stayed 4 nights in Dec 2023