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Reviews of Penina Hotel & Golf Resort

5 out of 5
Penina Hotel & Golf Resort
Estrada Nacional 125, Penina, Portimão

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 257 reviews" "
Rating 8 - Good. 102 out of 257 reviews" "
Rating 6 - Okay. 22 out of 257 reviews" "
Rating 4 - Poor. 6 out of 257 reviews" "
Rating 2 - Terrible. 4 out of 257 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Penina Hotel is lovely and the staff are fabulous. It might be a little tired but as one guest said to me in the lift - she’s a grand old lady - maybe a little tired, but she gets the job done.
Stayed 8 nights in Sep 2023
Response from Guest Relations on 27 Nov 2023
Dear Mr. Douglas,Thnak you for taking the time to share the feedback of your stay at our Reosrt.We are very glad to hear that you had a great time with us and we really hope to be able to welcome you back in a near future.Kind Regards,

10/10 Excellent

Oluwashina

Liked: Cleanliness, staff & service, property conditions & facilities
It's the perfect place for a family getaway.
Stayed 1 night in Oct 2023
Response from Guest Relations on 27 Nov 2023
Dear Oluwashina, Thank you for taking time to share the excelent feedback of your stay.We really appreciated and was a pleasure to welcome you at Penina Hotel.We hope to welcome you again in a near future.Kind Regards,

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at Penina are the nicest people I’ve come across who continually go out of their way to make sure that everything during your stay is as amazing as it can possibly be.
Stayed 7 nights in Sep 2023
Response from Guest Relations on 27 Nov 2023
Dear Mr. Mark,We are genuinely thrilled to receive your feedback and learn about your exceptional experience during your stay with us.. Your kind words truly brightened our day. Thank you for taking the time to share your thoughts with us and we look forward to the privilege of welcoming you back to our Hotel.Kind Regards,Guest Relations

10/10 Excellent

oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice pool. Historic hotel with charm. Staff very helpful. Hotel qualify more as a four star than five. Room and bathroom due to a major remodeling.
Stayed 7 nights in Aug 2023
Response from Guest Relations on 28 Nov 2023
Dear Mr. Oliver,Thank you for taking the time to share your feedback regarding your stay at Penina Hotel. We are delighted to hear that you had a relaxing break and enjoyed our accommodations, swimming pool and services.We look forward to welcome you again in a near future.Kind Regards,

8/10 Good

Isabel

Liked: Cleanliness, staff & service
Good quiet time
Stayed 4 nights in Jul 2023
Response from Guest Relations on 28 Nov 2023
Dear Mrs. Isabel,Thank you for taking the time to share your feedback regarding your stay at our resort.We really hope to welcome you again in a near future.Kind Regards,

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Penins
An amazing and tranquil place to stay. Staff were lovely and always helpful, with a special mention to Christie who always went above and beyond. Breakfast was excellent rooms were clean with comfortable beds and nespresso machine. Always loungers available with comfortable cushions.
Stayed 6 nights in Jul 2023
Response from Guest Relations on 27 Nov 2023
Dear Mrs. Sue,Thank you for taking the time to share your ratings & feedback of your stay. We are glad to hear that you enjoyed your holidays with the special mentioned to our colleague Christie, our breakfast, rooms and facilities.We really hope to welcome you back again in a near future.Kind Rgards,

6/10 Okay

martin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I’ve been to Penina for 20 plus years and love the place but it needs some serious money spent on the hotel and golf course. Each year it deteriorates a bit more this includes the staffs as well as the hotel and golf course. I will return but not play golf there until they get the course in better shape
Stayed 6 nights in Jun 2023
Response from Guest Relations on 27 Nov 2023
Dear Mr. Martin,Thank you for taking the time to share your ratings & feedback of your stay.We really appreciate your comments as our aim is always to provide an exceptional experience for all our guests. Regarding the golf course, after a very challenging period regarding the use of water in these region of Algarve, finally the traditional colors are back at Penina.We really hope to have the opportunity to welcome you back.Kind Regards,

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2023
Response from Guest Relations on 27 Nov 2023
Dear Richard,Thank you for staying with us! We appreciate your rating and look forward to welcome you back!Kind Regards,

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at this hotel, full of old world charm friendly and helpful staff all in beautiful setting and all at a reasonable price.
Stayed 1 night in May 2023
Response from CC-Guest Relations on 30 May 2023
Dear Mr Budgen,Thank you so much for sharing your experience with other travelers. We are delighted to know how much you enjoyed your stay, even though short. We look forward to your next visit.

8/10 Good

Dawid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Response from CC Guest Relations on 10 Feb 2023
Thank you for staying with us! We appreciate your rating and look forward to welcome you back!

10/10 Excellent

Rutger

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place with incredible staff and facilities including golf course , walk routes , restaurants and a lovely swimming pool! it has given us great memories and will definitely come back again!

8/10 Good

richard

Stayed 4 nights in Sep 2022

8/10 Good

Jill

Stayed 10 nights in Aug 2022

10/10 Excellent

Damir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property great staff would definitely come again. The mattresses would be the only complaint I have as they do need to be updated.
Stayed 3 nights in Aug 2022

10/10 Excellent

Mrs H M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penina
Excellent stay. Lovely staff working very hard due to staff shortages. Several of whom we have seen at the hotel for many years and they always make you feel so welcome
Stayed 1 night in Aug 2022

8/10 Good

Darren

Stayed 3 nights in Jul 2022
Response from CC Guest Relations on 22 Jul 2022
Dear Darren, Thank you so much for choosing to stay at Penina hotel on your visit to the Algarve and for taking the time to share a rating of your recent stay. We look forward to welcoming you back soon.

10/10 Excellent

Paul

Stayed 3 nights in Jun 2022
Response from CC Guest Relations on 16 Jul 2022
Dear Guest, Thank you so much for choosing to stay with us at Penina Hotel and for spending a moment of your time to share a rating of your recent stay. We look forward to the pleasure of serving you once again soon.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm and an excellent breakfast
Stayed 1 night in Jun 2022
Response from CC Guest Relations on 22 Jun 2022
Dear Guest, Thank you so much for your kind review. Looking forward to welcoming you back soon.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming and helpful. The pool area is never crowded. Breakfast is outstanding and ultimately the prices are extremely reasonable..."if it aint broke why fix it" Love PENINA
Stayed 5 nights in Jun 2022
Response from CC Guest Relations on 22 Jun 2022
Dear Guest, Thank you so much for your kind review of your recent stay. Our heritage is something we are quite proud of therefore we could not agree more. We look forward to welcoming you back on a next visit.

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service
We have been coming for year's and have always loved the Penina, getting a little tired now with flaking paint every where. Just needs touching up. But we love it just the same.
Stayed 7 nights in Mar 2022
Response from Executive Secretary on 5 Apr 2022
Dear Guest, Thank you so much for your kind comments, as well as for the less positive, which we have duly noted. We also appreciate your longstanding your loyalty to our Resort and we look forward to welcoming you back. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
History, charm and something special.
Whilst slightly dated the hotel and staff have a unique and very special charm. You can sense the unique history and how it was the place for the jet set in the late 60s'. Have returned many times for exactly that reason. Also the best hotel pool I have experienced and magnificent grounds.
Stayed 7 nights in Aug 2021
Response from guestrelations on 23 Aug 2021
Dear Guest, Further to your review, we would like to thank you for your stay at our Resort, and for your wonderful feedback . We look forward to greeting you back soon, and remain at your service in order to assure that your next stay is again most enjoyable. Kind regards, Guest Relations

8/10 Good

Aftab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
It was a beautiful hotel, set on acres of land, surrounded by a beautiful golf resort
Stayed 5 nights in May 2021
Response from Guest Relations on 1 Jun 2021
Dear Guest, Many thanks for booking your holidays at our Resort, and for your feedback on an overall positive experience. It is most rewarding for us to realize that you have appreciated the facilities, the golf and surrounding area. Thanking you once again, we look forward to your next visit. Kind regards Sonia Duarte Guest Relations

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for golf relaxation and dinner. The two golf courses are superb, the hotel has a lovely calming and relaxing feel but is dated and lacks a bit of style. The staff are very helpful and friendly. The main restaurant dinner is a la carte and the food is of a very high standard. Buffet breakfast has lots of choice of hot and cold food, nespresso coffee machines in rooms and breakfast buffet. Fantastic location and grounds. Only a short taxi ride into town or a hotel courtesy bus to the beach. Highly recommend 😀
Stayed 4 nights in Sep 2019
Response from Guest Relations Penina on 27 Sept 2019
Dear Guest, Many thanks for booking your holidays with us, and for your feedback on an overall positive experience. We are glad to learn that the golf courses were superb, the food was high standard, buffet breakfast had a lot of choice and staff was helpful and friendly. With the aim to always provide great holiday experiences, we are continuously improving our services and facilities in order to keep the Hotel and facilities in good conditions. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Guest Relations Penina on 24 Sept 2019
Dear Guest, Thank you for your stay at our Resort, and for sharing your positive impression with good ratings. We look forward to greeting you back, Kind regards Guest Relations

10/10 Excellent

Rachael

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Guest Relations Penina on 4 Sept 2019
Dear Rachel, Thank you for your recent stay at our Resort, and for sharing your positive impression with great ratings. We are looking forward to greeting you back, Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Guest Relations Penina on 16 Aug 2019
Dear Guest, Thank you for your recent stay at our Resort, and for sharing your positive impression with great ratings. We are looking forward to greeting you back, Kind regards Guest Relations

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful, polite and efficient staff. Would not hesitate to recommend it as a holiday destination
Stayed 7 nights in Aug 2019
Response from Guest Relations Penina on 22 Aug 2019
Dear Philip, It is a great pleasure to read that you had a wonderful time, the staff was helpful, efficient and polite and would not hesitate to recommend our resort. Thank you so much for this great feedback! Our teams hope to have the pleasure to greet you again soon. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at the Penina are fantastic and in my experience tried to do that little extra to make our stay memorable. The hotel is always very clean as is the pool. The decor is a little 'dated' and would perhaps gain from freshening up but overall an enjoyable stay.
Stayed 10 nights in Jul 2019
Response from Guest Relations Penina on 13 Aug 2019
Dear Guest, Many thanks for booking your holidays with us, and for giving us your feedback on an overall positive experience. We feel most motivated to read that the hotel and the pool were clean, the staff were attentive and made all efforts to make your stay memorable. We have also noted your constructive comments on the decor, which could gain from freshening up. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Penina is a traditional hotel - not changed much since I last stayed there 20 years ago. The grounds are beautiful and peaceful and the swimming pool delightful. We had very attentive service at The Grill although I was disappointed to see few people eating there.
Stayed 4 nights in Jul 2019
Response from Guest Relations Penina on 31 Jul 2019
Dear Guest, We are delighted to read your comments on your returning visit, after 20 years. We are glad to see that the grounds were beautiful and peaceful, the swimming pool delightful and at Le Grill you had a very attentive service. Thanking you once again, we look forward to your next stay with us. Kind regards Guest Relations

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy our holidays at Penina but customer service is as good as it used to be.
Stayed 4 nights in Jul 2019
Response from Guest Relations Penina on 31 Jul 2019
Dear Guest, Further to your review, we would like to thank you for your stay at our Resort, and for your feedback as a returning guest. We look forward to greeting you back soon, and remain at your service in order to assure that your next stay is again a most enjoyable experience. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Size of swimming pool is great and kids garden is very handy.
Stayed 7 nights in Jul 2019
Response from Guest Relations Penina on 16 Jul 2019
Dear Guest, Many thanks for booking your holidays at our Resort, and for giving us your feedback on an overall positive experience. We are happy to read that you have enjoyed our services and facilities, especially the swimming pool and kids club. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2019
Response from Guest Relations Penina on 12 Jun 2019
Dear Guest, Further to your review, we would like to thank you for your stay at our Resort, and for your feedback . We look forward to greeting you back soon, and remain at your service in order to assure that your next stay is again a most enjoyable experience. Kind regards Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Guest Relations Penina on 24 May 2019
Dear Guest, We would like to thank you for booking your holidays at our Resort, and for your feedback on an overall positive experience. Our teams look forward to your next visit. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent facilities. Great location and will return
Stayed 7 nights in Mar 2019
Response from Guest Relations Penina on 11 Mar 2019
Dear Guest, Many thanks for booking your holidays at our Resort, and for your feedback on an overall positive experience. It is most rewarding for us to realize that you have appreciated the facilities, the friendly staff, and you intend to return. Thanking you once again, we look forward to your next visit. Kind regards, Guest Relations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good hotel that we have stayed at before
Stayed 3 nights in Nov 2018
Response from Guest Relations Penina on 20 Nov 2018
Dear Brian, Many thanks for your feedback on your positive experience. We feel most motivated to read that on various occasions you have enjoyed your visits to Penina, and we will share your praise with our teams. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

8/10 Good

pat, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf break at penina
Very good hotel. Food excellent. Pool the largest I have ever been in. No shortage of sun loungers or umbrellas. Close to alvor. Golf courses at hotel. No need to travel.
Stayed 7 nights in Sep 2018
Response from Guest Relations Penina on 1 Oct 2018
Dear Pat, Many thanks for booking your holidays with us, and for your feedback on your positive experience. We feel most motivated to read that your stay was very good, the food was excellent and the staff was very helpful. You have enjoyed the large swimming pool, which is indeed the largest hotel pool in the Algarve . Your feedback is most rewarding, and will be shared with our teams. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Penina
Very clean. Friendly staff and a fabulous pool. Very relaxing stay.
Stayed 6 nights in Sep 2018
Response from Guest Relations Penina on 25 Sept 2018
Dear Trevor, It is a great pleasure to read your review, and learn that you had a relaxing stay at Penina. We have noted with great proud your comments about the cleanliness, the fabulous pool, and the friendly staff. This is most rewarding for our teams, and we look forward to welcoming you again soon. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going back again next year
We booked this hotel because it looked great but mainly because of the all inclusive kids club for my 7 year old son. Hugo and all of the staff and activities at the kids club were fantastic.Plenty of activities for the kids and a few family activities too which were great. I particularly loved family football, morning yoga and my son happily playing in the kids club so we could read a book and have a swim in peace. The kids club have a wrist band system that was perfect for us. One band meant my son couldn't leave without us signing him out and one band on the days when we were close by and he could leave by himself and come to find us. The hotel was wonderful - location, room, staff were all great. The holiday was so relaxing. We have never done this before but are booking to go back again next summer. Thank you to you all.
Stayed 7 nights in Aug 2018
Response from Guest Relations Penina on 19 Sept 2018
Dear Guest, We have read your comments, and we thank you for sharing your wonderful feedback further to your stay. On a positive note you have mentioned the kids club, the activities such as football and yoga, the overall relaxed feeling, and the helpful dedicated staff has contributed to the enjoyment of your holidays, with a special mention to Hugo and . Your praise was shared with them for motivation. Our teams look forward to greet you again at Penina. Kind regards Guest Relations

8/10 Good

Algarvian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf and family hotel on private estate near Alvor
Visited in June and September. Great food with new menus in Le Grill, the Italian Arllechino, the Golfers Club and Dunas at the private beach. Great staff supplemented by trainees this summer. Well kept large outdoor pool, spa and great walks around the largest of three golf courses. Kangaroo Club for children with improved activities. Hotel now 50 year’s old and needs investment. Nevertheless a wonderful place for a golf, leisure or family holiday.
Stayed 9 nights in Sep 2018
Response from Guest Relations Penina on 13 Sept 2018
Dear Algarvian, Many thanks for booking your holidays with us, and for your feedback on your positive experience. We feel most motivated to read that on both occasions you have enjoyed the restaurants, the large swimming pool, the Kangaroo Kids Club and the great staff and trainees. Your feedback is most rewarding, and will be shared with our teams. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

6/10 Okay

jp, wales

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel out from Alvor £10 to get there
Hotel needs a full refurbishment and most of staff need to be changed but be fair Sonia guest relations manager was really good Not enough to entertain people I understanding it is a golf club still needs something
Stayed 4 nights in Sep 2018
Response from Guest Relations Penina on 11 Sept 2018
Dear jp, We have read your comments, and we thank you for sharing your views and opinions further to your stay. Despite an attentive service provided by Sonia, we regret to learn that other interactions were less positive. The Hotel has celebrated its golden anniversary, it is classical and traditional, not a modern design hotel, but offers the amenities and services for the comfort of our guests, such as Nespresso coffee machine, complimentary coffee and tea, minibar, free wifi in all guest rooms and public areas. We sincerely hope to have the chance to welcome you again, and change the less positive impression with which you have left on this occasion. Yours sincerely Guest Relations

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheeky week away
Excellent Hotel - Exceptionally clean, staff great, Breakfast sumptuous, Pool and gardens immaculate
Stayed 7 nights in Aug 2018
Response from Guest Relations Penina on 11 Sept 2018
Dear Martin, Many thanks for booking your holidays with us, and for giving us your feedback on your positive experience. We feel most motivated to read that the hotel was excellent, the breakfast was sumptuous, pool and gardens were immaculate, and the staff was great. Your feedback is most rewarding, and will be shared with our teams. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

10/10 Excellent

Verified traveller

A lovely hotel, staff and facilities .
A lovely hotel,beautiful setting,with very helpful dedicated staff,and a special mention to Carlos and Pedro ! Good size rooms, great pool, breakfasts,and facilities in general. Quiet location, well away from centers but free bus to the beach. You really need a car if you want to get about the area. Couldn't comment on the golf.The food was well outside our price range at the hotel restaurants,so we eat mainly in Alvor -a 10 minutes drive away.
Stayed 8 nights in Aug 2018
Response from Guest Relations Penina on 11 Sept 2018
Dear Guest, It is a great pleasure to read your review, and learn that you had a great experience. On a positive note you have mentioned the rooms, great swimming pool, breakfast, location, and the helpful dedicated staff has contributed to the enjoyment of your holidays, with a special mention to Carlos and Pedro. Your praise was shared with them for motivation. With regards to the Restaurants, we have various offers, with different price range, with the fine dining but also with an Italian restaurant or the Sir Henry Cotton Club, with a more relaxed ambiance and very good value for money. Our teams look forward to greet you again at Penina. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is nice in this hotel. The service is perfect
Stayed 10 nights in Jul 2018
Response from Guest Relations Penina on 8 Aug 2018
Dear Guest, Many thanks for booking your holidays with us, and for giving us your feedback on your positive experience. We feel most motivated to read that you had a lovely stay, the service was perfect and everything is nice in this Hotel. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A favourite for us.
We always enjoy the Penina hotel. It’s comfortable, the service is very good and friendly too. It has a traditional feel which we like. The pool is brilliant and the breakfast is superb. As a bonus we enjoyed the complimentary, allocated beach chairs on nearby Alvor beach.
Stayed 1 night in Jul 2018
Response from Guest Relations Penina on 1 Aug 2018
Dear Jill, It is a great pleasure to read that you had a wonderful time, and Penina is a Favourite. Thank you so much for this great feedback on the various services and facilities, and excellent ratings . Our teams hope to have the pleasure to greet you again soon. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome
The staff could not have been more welcoming on our arrival at the hotel, and the service overall was excellent. As always, we enjoyed the hotel's facilities especially the magnificent pool. The restaurants were great: lovely breakfast at Sagres and good choice of food and drinks at l'Arlechino, Grill and Henry Cotton's Bar. We had a very relaxing and pleasant stay.
Stayed 3 nights in Jul 2018
Response from Guest Relations Penina on 30 Jul 2018
Dear Guest, Many thanks for booking your holidays at our Resort, and for your great feedback on an overall positive experience. It is most rewarding for us to read that the staff was welcoming, the service was excellent, and you have appreciated particularly the pool and the restaurants. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations

10/10 Excellent

Maria, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens
Very peaceful and beautiful gardens. Very friendly staff. About 10 minute drive to Alvor town. Will definitely go back & recommend to griends
Stayed 7 nights in Jul 2018
Response from Guest Relations Penina on 2 Aug 2018
Dear Maria, Thank you for your recent stay at our Resort, and for a great feedback about your experience. We are glad to read about the beautiful gardens, the friendliness of our staff, and we sincerely appreciate your recommendation to others. We look forward to greeting you back soon, Kind regards Guest Relations.

10/10 Excellent

Terry, Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful pool and gym
Very welcoming staff and it is in a delightful spot
Stayed 2 nights in Jul 2018
Response from Guest Relations Penina on 23 Jul 2018
Dear Terry, Thank you so much for your feedback about your positive experience. We are delighted to read that our swimming pool gym, restaurants and staff were up to your expectations. Our teams are most grateful for this review and we look forward to greeting you back. Kind regards Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Wonderful. Loyal and friendly staff and great food choices are the main assets of this hotel
Stayed 8 nights in Jun 2018
Response from Guest Relations Penina on 15 Jun 2018
Dear Guest, Thank you so much for your wonderful comments, which we have shared with our teams, as it is most rewarding for everyone. We all look forward to welcoming you again, Warm regards

2/10 Terrible

Jeremiah

Disliked: Property conditions & facilities, room comfort
A very unsatisfactory stay at Hotel penina
Very disappointing - we had booked for 4 nights and only stayed for 1 night - the room was allegedly with a mountain view, but strong binoculars were needed to see any mountains - we were shocked at how small the bathroom was, and using the shower & bidet had real physical issues - we were charged 5 Euros for someone to bring a bottle corkscrew to the room to open a bottle of wine - this is a hotel trading on past glories, and urgently needs room upgrading to modern standards. We were not offered any recredit for the 4 nights accommodation we had paid for on arrival, and this is particularly galling given we moved on after 1 night, and needed to pay for a different hotel.
Stayed 4 nights in May 2018
Response from Guest Relations Penina on 25 May 2018
Dear Jeremiah, We have read your comments, further to your recent visit to our Resort, and we regret to learn that the room allocated to you on this occasion was not up to your expectations. Unfortunately, as you have decided to leave, we did not have the opportunity to provide an alternative accommodation. Our Manager on Duty, would be at your service to hear about your requirements, and take any appropriate measures. We sincerely hope to have the chance to welcome you again, and change the less positive impression with which you have left on this occasion. Yours sincerely Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pennina Hotel
Hotel is a little remote so to visit Portimao or Alvor requires transport. The Hotel is preparing for the busy period so work still needs to be done to get it to the Star Rating it has. Some areas are scruffy and require manicuring. Asked if we could have a extra 1hr to check out but this could not be accommodated. Staff were friendly and helpful. Wifi was very good. Breakfast selection was also excellent.
Response from sduarte on 8 May 2018
Dear Guest, Many thanks for booking your holidays with us, and for giving us your feedback on an overall positive experience. We are glad to learn that the staff was friendly, the wifi and breakfast were good. Some preparation is being done at our Beach Concession, for the Summer Season. With the aim to always provide great holiday experiences, we are continuously improving our services and facilities in order to keep the Hotel and Golf Courses in good conditions. Thanking you once again, we look forward to your next visit. Kind regards Guest Relations