Exterior detail
Check availability

Reviews of YMCA International Hostel

2 out of 5
YMCA International Hostel
211, Jalan Macalister, Georgetown, George Town, Penang

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 72 reviews" "
Rating 8 - Good. 33 out of 72 reviews" "
Rating 6 - Okay. 22 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 3 out of 72 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Chuah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole building and room was very clean and quite. Nice to stay.
Stayed 4 nights in Jan 2020
Response from The Management on 4 Feb 2020
Dear Mr Chuah, Greetings from YMCA Penang! Thank you for your positive feedback. We will continue to serve our guest better. Regards, The Management

8/10 Good

Nurwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

TSSH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is ok. Near to the hospital. Environment is clean.
Stayed 4 nights in Sep 2019
Response from The Management on 27 Nov 2019
Greetings from YMCA Penang! We sincerely appreciate that you have taken your valuable time to provide us your feedback. We looking forward to see you again in the near future at YMCA Penang. Thank you & have a nice day From The Management

8/10 Good

karen tok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Khairun on 16 Oct 2019
Dear Ms Karen, Warmest greeting from YMCA Penang! We sincerely appreciate that you have taken your valuable time to provide us your feedback on our Hotel, and we looking forward to see you again in the near future at YMCA Penang Thank you & have a nice day. The Management

2/10 Terrible

CK

Disliked: Cleanliness, amenities, property conditions & facilities
I was bitten by a host of tiny flies in the toilet and bathroom. Although, bed was made daily, the sheets were not changed.
Stayed 10 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from YMCA Penang on 30 Apr 2019
We are glad you stayed with us, do let us know how else we may improve ourself! Cheers!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

REP Sidabutar SH MSI

Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent response to initial concerns/comments
Management and staff made great effort to address my initial concerns and make my stay comfortable. I appreciate the proactive response.
Stayed 7 nights in May 2018

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and peaceful.
Found it a great place to stay. The chinese restaraunt serves lovely meals. Staff very helpful. Being a non smoking hotel was a great benefit.
Response from Koon on 16 May 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Koon on 6 Apr 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in.
Good place to stay in.
Stayed 2 nights in Feb 2018
Response from Koon on 10 Feb 2018
Hi Sir, Thank you for staying with as. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to Island Hospital
overall ok. Convenience for the who has patient who admitted to Island hospital
Stayed 1 night in Feb 2018
Response from Koon on 10 Feb 2018
Hi sir, Thank you for staying with us. We appreciated your feedback and work hard to make our guest happy.

8/10 Good

NOR ADMA KHASIDAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Koon on 12 Feb 2018
Hi Sir, Thank you for staying with us. We work hard to make our guest happy and we appreciate your feedback.

2/10 Terrible

Lousy room

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
Lousy. One of the worst place to stay, even for a night. Room was so dirty, dusty. Bathroom not clean. Coffee cup stained from previous usage.
Stayed 1 night in Dec 2017
Response from Koon on 19 Jan 2018
Thank you for letting us know and we are sorry that you were unhappy during your stay. We are trying hard to improve our service and facilities. Would you mind to share with us the room number you stayed? So that we can rectify the issue immediately and continue to serve you better. Once again we are really sorry about the experience you have during your stay with us.

10/10 Excellent

Ugurhan

Liked: Cleanliness, staff & service, room comfort
good hotel for the price
It was pretty good overall. Daily cleaning, sheets, towels were very clean and tidy. Wi-fi is just ok, i can say it was stable but definitely slow, even for video chat. Cafeteria ladies were super nice and helpful, there wasn't many breakfast choice but i think they're good. My room looked bit old and smell damply but cleanliness and tidiness saved it. Location wise, i wouldn't say it is in the centre of georgetown, walking to old town would take half an hour at least or can take a bus. Nice area though, modern side of the town, also close to china town, lots of nice restaurants about 10 minutes of walking distance.
Stayed 2 nights in Dec 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lee, Singapore

Liked: Staff & service
Good Value for money
The whole hotel has been retrofitted and refurbished.....new beds, mattress and brand new bathroom. Nice residential neighbourhood and easy to get a cab during the day. Helpful and friendly staff. Free wifi too.
Stayed 2 nights in Nov 2017
Response from Koon on 22 Dec 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are looking forward to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Good budget hotel close to many amenities. Safe & friendly environment.
Stayed 1 night in Nov 2017
Response from Koon on 7 Dec 2017
Thank you for staying with us. We appreciate your comment. Hope to see you again.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Comfortable bed with quiet air con and clean environment. Only two choice for breakfast and there's nothing else to eat around the area. Food is decent if not fussy. Have to take Uber or Grab where ever I want to go. It was a decent place for the amount I pay. Not for luxury seeker though. Will stay there again.
Stayed 5 nights in Oct 2017
1) Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you for staying with us Sir. We appreciate your feedback and we work hard to make our guests happy. Hope to see you again.

6/10 Okay

Verified traveller

Value for money
Located in safe and quiet neighbourhood, greenery abound in neighbourhood. Hills in the horizon. Not commercially oriented.
Stayed 4 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Community hostel is not fit for tourist
Room are rather small than what expected from the photo as it was been stretch to show wider room!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one word I can say 'SATISFIED'
On the last February, I have booked other hotel at another site. Before arrival date in two days, the site have cancelled my booking due to my credit card could not be charged. I was very upset. After that , I try to search hotel in hotels.com site to book another hotel. Finally I find hotel that under my budget and the review was very good. Before arriving, various matters in my mind think about this hotel. Upon arrival, from receptionist place until enter room, everything is very satisfied. Room that is so comfortable, air conditioner like clockwork and toilet also clean. Wifi was very fast. This hotel also very close to food area especially Nasi Kandar. You only need to use GPS only LOL. I'm a Muslim. Only two matters only I want the comment this hotel is breakfast and Kiblat. Cafe located in this hotel not stated halal sign and I understand it unsuitable to Muslims. Direction on the other hand I merely using application to indicating Kiblat. So if there is friends Islamic that wish to take a holiday in Penang can tailored in this hotel, no doubt. Overall I and very satisfied husband stay in this hotel to 3d2n as I in Penang.
Dear Valuable Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Cheers Front Desk

6/10 Okay

Leslie, MY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget wise hostel stay
Normal room with needed facilities, warm shower, air conditioned, wifi eg.

6/10 Okay

Tong Han

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Leslie, Selangor, Malaysia

Liked: Staff & service, property conditions & facilities
Hotel near to the event I was taking part.
I had stayed in this hostel for many years during the same annual event I was involved. Quiet and friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sze Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable clean with the exception smoky smell
Good location with reasonable charge rate
Response from General Manager on 21 Feb 2017
Dear Sze Min, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear expedia, It was a nice hotel and i feel very satisfied with the hotel condition. Parking area also is very satisfied because covered with cctv camera. It makes customer feel very secured. Thanks to YMCA HOYEL because make my vacation perfect. In case next time i and my family planning to have a look at PENANG, for sure we will choose YMCA HOTEL and will recommend to my friends too. Once again, thanks YMCA HOTEL. Warm Regards, MUHAMMAD NUR BIN ABDULLAH
Response from Front Office on 6 Feb 2017
Dear Muhammad, Thank You for choosing to stay with YMCA Penang. We strive hard to keep up with our service to serve better. We hope to see you back here soon.

8/10 Good

Swee Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and valuable for the price.
The room is very clean and tidy. Consider valuable for the price. It come with breakfast too. Will consider to stay again when visit Penang.
Response from General Manager on 10 Jan 2017
Dear Swee Yun, Thank you for choosing to stay with YMCA Penang. We hope to see you back soon. Cheers

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Staff must change their attitude. No more parking reserve for customer. Room is Clean. Good
Response from Front Office on 27 Dec 2016
Dear Guest, Thank you for sharing your experience with us. We will look into it and hope to see you bcak soon.

8/10 Good

duy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

WK Grace, Kuala Lumpur

Liked: Cleanliness
YMCA Penang is a pleasant place for travelers who just want a simply comfortable place to stay for a night or two. Check-in and check-out is fast and simple. Its location is rather central, good for people who come for business purposes.
Response from Front Desk on 27 Dec 2016
Dear Grace, Thank you for sharing your experience with us. We will look into this and hope to see you back soon.

2/10 Terrible

CATHERINE, Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible accommodations for the high price!
The first night we checked in it took 45 minutes. Night clerk couldn't find our reservation. Air condition did not work at all, when we complained they said there was no one to look at it. Front desk personnel had no personality at all. When we complained about the air condition, she couldn' care less. We were told they gave us the wrong room to begin with and charged me an extra $50 ( ringgit). When I cancelled my other booking for the next 2 nights , I was charged an extra 90 ringgi even when I cancelled way in advance. The 2nd night Tv wouldn't work in a different room and a very drunk maintenance man said he couldn't fix it.

6/10 Okay

Janagaran, my home town

Liked: Cleanliness
it was pair review
almost good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Suan See

8/10 Good

Verified traveller

nice hotel
+nice hotel. +spacious room. -non halal cafe and restaurant. -wrong location and entry if search via waze.

4/10 Poor

PANG

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Euis

Disliked: Staff & service, property conditions & facilities

8/10 Good

Narasiman, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
just a short trip with my friends....quite simple n nice

6/10 Okay

Jorence , Malaysia

Disliked: Staff & service, room comfort
A hostel
Quite inconvenient if you don't own your vehicle. The nearest bus stop is quite a distance away. The bed caused me backaches... and some staffs are not efficient and rude. There's room to improve.

6/10 Okay

Verified traveller

Liked: Cleanliness
Room quality
With the presence rate charged by the hostel, I think guests deserve better beds and room facilities. Other than the room is newly carpeted and with renovated bath room, there is not much changes compare same room 15 years ago.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good for short stay
Room was clean but the hotel is dated. Breakfast had only 2 choices, fried noodle or sandwich. If you are not too picky then the breakfast is adequate. Overall this is hotel is value for money to stay.

6/10 Okay

Ming Ying, malaysia

Liked: Cleanliness, staff & service
fair
overall, it was good. however, wifi was not available throughout our stay as there has been some renovation going on

4/10 Poor

Veronica, India

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing
Room was very congested. Wifi does not work in the room nor the reception. Breakfast was pathetic. But appreciate the staff who were very friendly

8/10 Good

Ben, Singapore

Liked: Room comfort
Good Budget Hotel
Overall a pleasant experience. Aircond is cold. Beds comfy. They have astro channels ESPN and Starmovie so u wun really get bored. Internet wise is sufficient enough to facebook, email, though i didnt stream , Speedtest was 4MBPs. Breakfast was either bread cheese ham or a plate of fried noodle with egg. Enough for me i guess. The room is spacious, aircond is good. Value for money. Location wise is very near the hospital,u can walk there, recommdend if u have smtg in the hospital. But in Penang, preferable u rent a car, cause if not, will be difficult to go around. Free parking in the hospital btw. Check out time is strictly 12 pm, or they will charge u rm80 , but the person manning the counter was nice enough to let me go at 1 pm without any surcharge. Good value for such a old hotel but clean.

8/10 Good

phijoy49

8/10 Good

Barnabas, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good place to stay.