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Reviews of Heritage Sixteen

2 out of 5
Heritage Sixteen
16 Lebuh Cranarvon, Georgetown, George Town, Penang

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 110 reviews" "
Rating 8 - Good. 48 out of 110 reviews" "
Rating 6 - Okay. 22 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
the parking area
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff including the owners were very nice and helpful. The room where I stayed had private bathroom with a hand held shower but no place to take shower. The room can use some hangers as well.
Stayed 4 nights in Jan 2019
Response from Jelly on 12 Feb 2019
Thank you for staying with us

8/10 Good

David

Liked: Cleanliness, room comfort
This is value for the money you pay. We had a small room without a window but with our own bathroom. Breakfast is basic, would have appreciated fresh cooked eggs not two hours cold. Also something other than cocoflake cereal, brown bread would be great as would some ketchup. The location is fine in the old town.The staff mostly sit and look at their phones but did help when asked.
Stayed 2 nights in Jan 2019

6/10 Okay

Joe

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2018
Response from Jelly on 12 Dec 2018
Thank you for staying at Heritage Sixteen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Michelle, England

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Excellent location, comfortable beds, great staff but a little noisy. Shame the place is closing at the end of the month.

8/10 Good

William Teo, Malaysia, Penang

Liked: Cleanliness, staff & service
Affordable + Great Location
The rooms may not be the most comfortable amount other hotel. However with the price tag and nice location I will give a 8 out of 10 for overall experience.

6/10 Okay

Shee

Wardrobe dusty
I book one family room. The room and toilet is quite clean. But the wardrobe is very dusty.

6/10 Okay

Verified traveller

Liked: Staff & service
Good price but a bit noisy outside. Breakfast is good, plenty of choices. Overall ok.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andrew michael, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and central!
Great little hostel. Just off chulia street. Lots of cool little bars/restaurants around. Close to most things, night food markets, little India, China town. Free breakfast is really good! Lots of Roti :) Clean too.

8/10 Good

lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alastair

Liked: Cleanliness, staff & service
Disliked: Room comfort

8/10 Good

HUANG, KUAN-HSUN, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Kind staff, simple room, good breakfast
We stayed 3 nights here in room no. 2. The room is pretty basic but clean. There are patches on the wall, which is not a problem for us. The room is not acoustic-proof at all, which means you will hear guests talking in the next room and because our room is on the road side it's very very noisy. So i suggest you should avoid road-side rooms if possible. The shared bathrooms is very small, about 3 meter square, with toilet inside so there is limited space to take shower. The reason I still give them four stars is that the staff is really kind and helpful. They assisted us to book our ticket to Langkawi without charging extra fees (70rm/person), and gave us really helpful information on where and how to go. The location of the hotel is also good, most city attractions are within 1 mile. The breakfast was tasty. Plus, there are 2 very good restaurants just next to the hotel. In short, Pros: 1. Kind staff 2. Good location 3. Budget choice 4. Good breakfast Cons: 1. Not sound-proof. 2. Small shared bathroom.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

8/10 Good

Jestin, Perak

Liked: Cleanliness, staff & service
Great location
Very strategic location with variety food and place to visit near by the area. The only one thing that i dislike is the toilet, there are toilet bowl with the shower together. should separate both them categories for my opinion. i don't might pay a litter extra if they can separate the toilet bowl and the shower but i'm satisfied with overall service provided. reasonable price.

8/10 Good

Jong

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Staff & service
Second time
Perfect place to stay if you want to be in the heart of Georgetown. The staff are very friendly and offer lots of good advice about what to do in the area. the room is simple but does the job. The only thing I would change are the shared bathrooms which are very basic.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad Luck, or not sure?
Being assigned to a store room modified room, which is poorly renovated, and just right beside the bath room and toilet, no ceiling, no windows. quite disappointed on it, as the photos show in Expedia is so beautiful, maybe i am not good luck, and get the worst room. However, the breakfast is nice even thought not many options available.

8/10 Good

lana, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice heritage hotel
Very nice and helpful staff, I really appreciated all their help they would even plan out our day for us a d how to get to places using the bus. The shared bathroom I got freak some out, but there's actually 5 of them and they're well maintained as the rooms are. It's a cosy nice place e wit a really delicious breakfast. However it's not a luxurious resort area like batu ferenngi. I would come back again if I e er go to penang.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Budget stay with a budget quality.
The hotel is a historic building with a restaurant on the first floor and rooms on the second. The rooms are relatively clean but small and the walls are thin (so it makes it awkward when other guests are being loud). The bathrooms are separate/shared so keep that in mind when booking. The location is pretty decent with a lot of restaurants, close to the ferry terminals, and near the historic section of the city. Overall, it is cheap and you get what you pay for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non crowded and value for money
Basic room with spacious area. Is slightly located away from busy tourist area, the location full with local business which is still operating.

6/10 Okay

LY, Nova Scoita, Canada

Liked: Staff & service
Budget hotel in the heart of old Penang.
Looking for a hotel close to the local food, local people. Recommended to low budget traveller who do not mind public washrooms.

10/10 Excellent

Athina, TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
Near to all food shops around Georgetown. The service is veryyy good! Staffs are very helpful, hospitable and kind. They will answer all your questions and gives alot of suggestions!!! They made our stay wonderful. I super enjoy the food in the morning and the cleanliness of the room is fantastic! Highly recommended!

8/10 Good

Stephanie, Seremban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and strategic place
Simple homestay but room very clean and comfortable.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Nice n polite staff. various breakfast. Comfort bed. Jz bit noisy n can hear anything beside o outside d room.

8/10 Good

juanita, San pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great place to stay in Penang
Wonderful owner..also an accomplished musician, friendly and helpful staff. Thin walled rooms but fine if guests are mindful. Old Chinese area close to many interesting sites.

8/10 Good

John, N.Y. U. S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vacation ! 2015
Good location,room clean & comfort, nice service ! I will come again soon !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very Good
The hotel is very clean. Staff is so hospitable. The breakfast was wonderful. --- The internet connection was bad.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like the picture.
The rooms looks nothing like the picture. The reception or restaurant is next to the main road, but the room to sleep is a bit far away from the main road and behind the main street. The room was full of dust, broken furniture. Don't be deceived from the picture!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good hotel in great location.

6/10 Okay

Giz, Canada

Disliked: Room comfort
Budget guesthouse in the middle of action
conveniently located. You can enjoy street venders right outside of this hotel. Lots of interesting places are within a walking distance or you can enjoy free city buses from near by stops. Accommodation is very basic. Just sleeping is ok. Staffs are helpful.

6/10 Okay

Lok

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice location but not going for second time
Other than the location and friendly staff, bathrooms are kinda disappointing. Will never go for shared bathroom hotel anymore, unless the bathroom and toilet bowl are separated. Bed are very noisy, room sound proof is very poor, as if when you turn your body, or cough or sneeze whole hotel can hear it.

8/10 Good

Hafizudin, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's was a good hotel
good and clean hotel

10/10 Excellent

Josie, Kota Kinabalu, Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Homey and Great Location...
Love love loved it! The room, the bathroom, the breakfast was really good, very homey. The location (at first difficult to find) was great, most of food, coffee, music place is all by walking distance.. the ONLY downside, it can be very noisy as early as 4.30am as the hotel/guesthouse is located in the middle of the morning market. Will definately stay there again...soon.. :-)

10/10 Excellent

Andy, Keningau, Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb budget accommodation!! Highly recommended..
Perfect for a budget traveler like me. Simple but clean bedroom. Clean toilet. Clean lobby. Clean Friendly & helpful staffs. Good location.

10/10 Excellent

christina, Kota Kinabalu Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodating & worth place to stay !!
fantastic location! but some taxi quite difficult to get here, mostly mistaken the other other @ Armenian Street Heritage Hotel. Be ready for the petite size of the toilet sharing but its clean! Surronding area are awesome! next door just very famous chinese restaurant, and closed to Chulia food street at night & easy to find place to hangout at night! Staff are helpful & very accomodate! We came for the Penang Bridge Int. Marathon & the prepared sandwich & water for us. Thank you for that :) overall this place is recommended and will stay here if coming back to georgetown again :)

10/10 Excellent

Mimi Chiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Poor room, bed, wifi, good breakfast
It's an okay hostel. I booked a superior room thinking that it would have a window because of the picture and because, you know, hotel rooms, even hostel rooms, with the word "superior" in the room type ought to consider having a window to be the minimum standard. That's a pretty low bar. Otherwise, the bed was rock-solid, not at all comfortable. Unless you really enjoy 80s cover bands do not stay here on a Sunday night, the sound comes right through the floor. Wifi was patchy. Breakfast was relatively good compared to other hostels we have stayed in. Staff were friendly and helpful, except that they had filled in our paperwork wrongly and so we had to tussle over whether we had actually paid a key deposit and whether we would get it back, not what you want at 6am when you're leaving to catch a ferry.

8/10 Good

Uli, USA

Liked: Cleanliness, staff & service, room comfort
Good budget hotel in the center of Georgetown
The H16 is a decent budget guesthouse in the heart of Georgetown-Penang. It is in a highly walkable/safe location and staffed/managed by a friendly crew. The room was a decent size but, unfortunately, it wasn't very well insulated for sound. We were woken up by children/guests running in the hallways every morning during our stay. The vibrations and sounds were enough to disrupt our sleep and many of the quiet times we hoped to spend in our room. Additionally, wifi service in out room was inconsistent with a few instances of no service at all and the rest of the time being very slow. That said, it is a very good budget guesthouse that can be recommended provided that you, as the traveler, know how to manage your expectations on the front end.

10/10 Excellent

Maya, kuala lu

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy and cute hotel!
At such reasonable price, so comfy u cn just live there! Very clean room and toilet. And they provide towels and breakfast too!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for money and great location and nice people - thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fats, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect heritage building for what we were after
We were really excited to stay in a heritage building, and Heritage Sixteen didn't disappoint! The room was spacious, and tidy. The biggest bonus was the breakfast...it was authentic market Malaysian food bought fresh each morning so we enjoyed a smorgasbord of fresh breakfast food every morning. We stayed in a double room with shared bathroom. The staff were incredibly friendly and helpful and helped us find many interesting things in Penang! I would highly recommend Heritage Sixteen as a place to stay. Stayed April 2014, travelled as a couple

10/10 Excellent

Adam, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money
Overall this place was perfect for three people staying one night on a smaller budget. The room was fairly small but not unreasonably so, the beds were comfortable, the air conditioning was more than sufficient, and the wifi worked well in common areas but only OK in rooms. The surrounding area seemed slightly sketchy at night but the location was great for bars, food, and generally getting around the city. The only real downside was probably that the bathrooms weren't quite up to "western" standards but they got the job done. Would recommend for the central location and bang for your buck!

8/10 Good

Rustami, Tajikistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
I stayed here 6 days and enjoyed excellent service provided by the staff. My room was cleaned when I requested. The first day I arrived I was shocked seeing a band playing guitars and drums but then I was told that only on weekends they play music and sing live :) I find the location good but for new comers it is always confusing, so grab one of those free maps the hotel has on their table. The neighborhood is a very good place with lots of street food available and walking distance to Komtar where you can take buses to all parts o the island :)

8/10 Good

Andrew, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected breakfast
Enjoyed the stay and love to come back next time. Very affordable and very conveniently located