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Reviews of Best Western Hotel Peine-Salzgitter

3 out of 5
Best Western Hotel Peine-Salzgitter
Ammerweg 1, Peine, NI

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 258 reviews" "
Rating 8 - Good. 130 out of 258 reviews" "
Rating 6 - Okay. 45 out of 258 reviews" "
Rating 4 - Poor. 11 out of 258 reviews" "
Rating 2 - Terrible. 5 out of 258 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stop on route to Poland and Lithuania !! Hotel was good just one issue there was no water to shower or wash in the morning in the whole of hotel , the maintenance was working on the issue was told at reception it was due to drought, but no reduction was offered or free breakfast given to compensate!!
Stayed 1 night in Aug 2022
Response from Lisa Gachot, Assist. Front Desk Manager on 28 Aug 2022
Dear guest,thank you very much for your stay and your review.Unfortunately there were some issues regarding the water pressure during your stay. We're working hard on finding a solution. As well the pressure is reduced due to the period of time without rain here in Peine.As your reservation was without breakfast, the breakfast wasn't charged to you at check out.We hope welcoming you back soon.With BEST regards

8/10 Good

Graham

Stayed 3 nights in Aug 2022
Response from Lisa Gachot, Assist. Front Desk Manager on 28 Aug 2022
Dear guest,thank you very much for your review.Pleasure to read that you enjoyed your stay in our hotel.See you back in Peine soon.With BEST regards

10/10 Excellent

Damian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, just off motorway. Perfect stop while travelling. Everything was perfect, the beds, the shower. Very friendly staff too. The night reception staff was exceptionally helpful and friendly.
Stayed 1 night in Jul 2022
Response from Lisa Gachot, Assist. Front Desk Manager on 7 Aug 2022
Dear guest, thank you for taking the time to rate your stay in Peine. We are very happy about your review and will also gladly forward it to our night shift. We hope to welcome you again soon at the Best Western Hotel Peine-Salzgitter. With BEST regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel
Stayed here for one night whilst travelling across Germany. Arrived relatively late and check-in was fast and efficient. Plenty of free parking with no height restrictions. Hotel reception area is nice enough, little dated in places (i.e. the lifts). Twin room was great, larger than normal sized beds and very comfortable. Only complaint bed sheets were not very soft at all. Reception was very helpful and the free coffee downstairs is a nice touch. Would stay again.
Stayed 1 night in Nov 2021
Response from Best Western Hotel Peine Salzgitter on 28 Nov 2021
Dear guest, Thank you for your rating and the positive feedback. We look forward to your next visit. Kind regards Ralf Kraschewski Best Western Hotel Peine Salzgitter

10/10 Excellent

FRANCIS ARUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & Comfortable stay.
The check in & check out, was smooth. Covid 19 Protocols were followed. The room was exactly like the pictures, clean and functional. Parking was easily available on site.
Stayed 1 night in Jul 2021
Response from Felix M. Deneke on 19 Jul 2021
Dear Mr. Arun, thank you very much for your kind feedback. We look forward to welcoming you again. Best regards Felix M. Deneke Front Office Best Western Hotel Peine-Salzgitter.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020
Response from Best Wéstern Hotel Peine Salzgitter on 11 Aug 2020
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es geht daraus hervor, das Sie nicht mit dem Aufendhalt in unserem Hause nicht zufrieden waren. Da wir sehr daran interessiert sind unseren Service zu verbessern, wären wir Dankbar wenn Sie uns mitteilen was Ihnen im einzelnen nicht gefallen hat. Mit freundlichen Grüßen Ralf Kraschewski Best Western Hotel Peine Salzgitter

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Very friendly staff. Professional and clean hotel
Stayed 1 night in Aug 2020
Response from Felix M. Deneke on 8 Aug 2020
Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, Felix M. Deneke Front Offfice Best Western Hotel Peine-Salzgitter.

8/10 Good

Dylan, UK

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable bed, good shower and quiet at night. Good stop if driving from Warsaw to London - easy to find off the motorway. Unable to comment on the bar and restaurant as closed due to COVID. Nearest German traditional restaurants are 2km away unfortunately; nearest restaurant was 'Asian' which I skipped...
Stayed 1 night in Jul 2020
Response from Felix M. Deneke on 26 Jul 2020
Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, Felix M. Deneke Front Office Best Western Hotel Peine-Salzgitter.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Felix M. Deneke on 22 Jul 2020
Sehr geehrter Gast, herzlichen Dank für Ihre freundliche Bewertung unserer Serviceleistungen. Diese Anmerkungen sind sehr wichtig für uns, denn nur so können wir unseren Gästen den Service bieten, den sie von uns erwarten. Wir würden uns sehr freuen, Sie bald wieder als Gast in unserem Hause zu begrüßen und verbleiben mit freundlichen Grüßen, Felix M. Deneke Front Office

8/10 Good

Verified traveller

Stayed 8 nights in Sep 2019
Response from Best Western Hotel Peine-Salzgitter on 2 Oct 2019
Sehr geehrter Gast, vielen Dank für Ihre tolle Bewertung. Wir hoffen Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Team vom Best Western Hotel Peine-Salzgitter

8/10 Good

wojciech

Liked: Cleanliness, staff & service, room comfort
Good short stay
Nice for 1 night stay on the road. Comfy bed.
Stayed 1 night in Mar 2019
Response from RK on 18 Mar 2019
Dear Mr. Wojciech, Thanks for your review. We are pleased that you have felt comfortable during your stay in our house. We would like to welcome you again as a guest Yours sincerely Your team from the Best Western Hotel Peine Salzgitter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. We did not like the powered milk provided for your refreshments.
Stayed 3 nights in Feb 2019
Response from Maximilian Francke Resident Manager on 6 Mar 2019
Dear Traveler, thank you very much for your recommendation. We are happy that you enjoyed your stay with us. If you need other kind of milk just usk our servicestaff. we can provide Hot and cold milk and aswell Sojamilk. Hope to see you again next time. BEST regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Reception on 15 Jan 2019
Thank you very much for your kind feedback!

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel and close to shops
Went to visit my Aunt in hospital, this was the closest, cheapest hotel nearest the hospital. Staff were very knowledgeable, room lovely and clean and all you could want. Only drawback when asked member of staff taxi fares to Hanover airport was told about 60-80 euros so we asked them to book us a taxi for the following morning. 98 EUROS!!!!!! Should have booked 'Hello' taxis who quoted us 69 euros.
Stayed 4 nights in Dec 2018
Response from Maximilian Francke Resident Manager on 11 Jan 2019
Dear Beverley, thank you very much for your friendly and honorable review. We are happy that you enjoyed your stay. On your next stay we will assist you with book a taxi that you have a more trustfull company. Our whole team wish you all the best and are happy to welcome you back next time. BEST Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor.
Lift out of order. Mouse poison trap in the bedroom corridor. Fire alarm had “out of order” notice taped to it.
Stayed 4 nights in Oct 2018
Response from Front Office Manager on 30 Oct 2018
Dear guest, thank you very much for your detailed feedback. We are very sorry that you were not satisfied. Your criticism we have forwarded to our management. We're very sorry that the lift was out of order. The Fire alarm had with the "out of order" is from our old system therefore they don´t work. The new one work all. The mouse poison trap is not right. The trap are only to keep away any small animals. In the name of the hotel, we apologize for the inconvenience. Best regards, Best Western Hotel Peine-Salzgitter

2/10 Terrible

mike, cheshire uk

Disliked: Staff & service
Good location just off the motorway.
Under staffed and miserable staff due to being over worked.. the bar and getting a beer with me being the only person in the bar at the time took ten minutes without apologies... same lady on at breakfast on her own bless her even though she is miserable I can’t actually blame her for that!!! Every table at breakfast was not cleared due to again, lack of staff... it was awful... I travel an awful lot and I think The Best Western chain is probably the worst of the lot...
Stayed 1 night in Oct 2018
Response from Maximilian Francke on 16 Oct 2018
Dear Mike, thank you very much for your review. We are sorry that we were not able to complete achieve your expectations. In Future we will have a better eye on the personal structure. We hope that we can assure you on your next stay with our real and better quality of service. Have a great time. With BEST Regards Maximilian Francke Resident Manager

10/10 Excellent

Ovidiu Mircea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Everything ok, great hotel, coffee maschine in the room ;)
Stayed 1 night in Jun 2018
Response from Reception on 14 Jun 2018
Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, your team of Best Western Hotel Peine-Salzgitter.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Travelling from Amsterdam to Berlin and a good half way spot and close to the A2
Stayed 1 night in May 2018
Response from KD on 1 Jun 2018
Dear Andy, Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, your team of Best Western Hotel Peine-Salzgitter.

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Great place in every respect. Stayed overnight whilst travelling through Germany. Lovely room , pleasant staff. Close to autobahn and good parking. Will stay again and will recommend.
Response from Nighty on 13 May 2018
Dear Krystyna, Thank you very much for your kind evaluation of our services. These comments are very important to us, because only in this way can we offer our guests the service they expect from us. We look forward to welcoming you soon as a guest in our house and remain Yours sincerely, Your team from the Best Western Hotel Peine-Salzgitter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Business Trip
Nice hotel at a reasonable price. Bed wasn’t the most comfortable but the stay was pleasant. Not much in Peine but close to Hannover.
Response from Herr Deneke on 3 May 2018
Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, your team of Best Western Hotel Peine-Salzgitter.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
Helpful staff, decent facilities.
Stayed 3 nights in Aug 2017
Response from Front Office Manager on 9 Sept 2017
Dear Pedro, thank you very much for your kind evaluation of our services. These comments are very important to us, because only in this way can we offer our guests the service they expect from us. We would be very happy to welcome you again as a guest in our house and remain with best regards, your team of the Best Western Hotel Peine Salzgitter

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean & professional. Great breakfast
Highly recommended and would stay there again.
Response from Front Office Manager on 22 May 2017
Dear Robert, Thank you for your kind review. This is very important for us so that we can meet your expectations regarding our service. We would be very pleased if we can welcome you again soon in our Best Western hotel. Your team at Best Western Hotel Peine - Salzgitter

8/10 Good

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 27 Jan 2017
Dear Alireza, thank you very much for staying in our hotel and the great feedback. The well-being of our guests is very important to us and your feedback is very valuable to us. We would be delighted to welcome you again and remain with kind regards, Your team of the BEST WESTERN Hotel Peine-Salzgitter

10/10 Excellent

English couple , Stoke-on-Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
We stayed at this hotel twice, on a drive to and from Berlin. It was very close to the main route, with easy parking, good food and a lovely room. Staff were very helpful, friendly and spoke English. Whilst this hotel is not a holiday hotel, we would definitely recommend this as a stopover or short stay hotel and would have no hesitation in booking a stay with them in the future.
Response from Eva Wolters on 20 Nov 2016
Thanks for staying with us. We are very happy about your great feedback. See you soon again. Kind regards, your EHM hotel team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
facilities ok.wifi ok.free parking. need a car to get here though. good rest stop on the way to elsewhere
Response from Front Office Manager on 8 Jun 2015
Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, your team of balladins SUPERIOR Hotel Peine.

10/10 Excellent

Colin, Berkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the A2
We stayed just the one night on our way from Poland to the UK (Returning home). We arrived at 1am and the night porter was the friendliest chap who spoke excellent English. There was a problem with my reservation but he quickly established there was no real problem, gave us the key to the room and we crashed fro the remainder of the night. The room was very comfortable with two double beds -perfect for 2 adults and 2 children. In the morning the breakfast was plentiful and the hot dish was great (bacon, sausage, scrambled or boiled egg) with a great choice of hams cheeses pastries, bread etc for those who don't want hot food. The only negative was that the daytime receptionist seemed to be a mood young cow -no smile or please or thank you, but I assume there was a reason for that, maybe she just received some bad news or was just bored doing her job. It didn't spoil our visit as we were soon on the road to drive home. This Hotel is close to the A2 but with the window closed you don't hear it -and we were on the same side as the motorway. My wife opened the window part way through the night as it was hot in the night (had been 32c in the day) and even then the noise from the motorway was just a distant hum. At the price of 65 euro's fopr the room its a bargain, however the charge for breakfast for four soon bumps the cost up to 100 euros' which let's face it is still a bargain even by UK standards (Premier Inn etc)
Response from Front Office Manager on 24 Dec 2015
Thank you very much for your kind feedback. We look forward to welcoming you again. Best regards, your team of balladins SUPERIOR Hotel Peine.

6/10 Okay

Home sweet home

Liked: Staff & service
A quick in and out
Perfect for overnight. Staff excellent. Hotel in need or refresh. Food, plain but dam good.

4/10 Poor

Jerry, Toronto

Disliked: Cleanliness, property conditions & facilities
Ok, but some things to watch out for.
The Location is ok. Price feels slightly high for value... The odour in the alley and room is funny. Smells like worn out, but doesn't look like being worn out. If they fix the odour, it might be a great place. Many truckers around. Tip to management: do NOT let sit guests at your entrance as a sort of makeshift terrace with beer and beer bottles. That makes the entrance really uncomfortable looking. Especially when those guests are drunk... Prime room was ok. Spacey and good working free Internet.
Response from GM on 6 Aug 2016
Dear guest, thank you very much for your detailed feedback. We are very sorry that you were not satisfied. Your criticism we have forwarded to our management. However, we can assure that our breakfast food is always fresh. Best regards, EHM Hotel Peine North

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
A good hotel to stay at, close
A good hotel to stay at, close to the motorway but not close enough to be noisy at night. Good size room and good breakfast.

8/10 Good

Carsten Boje

Liked: Cleanliness, staff & service, property conditions & facilities
Not very exciting surroundings
Stayed 1 night in Apr 2024

6/10 Okay

Lara

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Das Personal an der Rezeption wirkte leider etwas überfordert.
Stayed 1 night in Mar 2024
Response from Kerstin Denkmann, Front office Manager on 5 Apr 2024
Sehr geehrter Gast,vielen Dank für Ihre Bewertung!Es freut uns zu hören, dass Sie mit der Sauberkeit Ihres Zimmers und den Annehmlichkeiten zufrieden waren.Wir bedauern jedoch zu hören, dass Sie den Service an unserer Rezeption als nicht zufriedenstellend empfunden haben. Unser Personal ist stets bemüht, allen Gästen einen exzellenten Service zu bieten, und es tut uns leid, dass wir in diesem Fall Ihre Erwartungen nicht erfüllen konnten.Wir sind dankbar für Ihre Rückmeldung zum Zustand des Hotels und freuen uns, dass dieser Aspekt positiv für Sie war.Hoffentlich können wir Sie auch in der Zukunft wieder als Gast bei uns begrüßen.Freundliche Grüße,Kerstin Denkmann, Front office Manager

10/10 Excellent

Florian

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tolle Leute dort getroffen
Stayed 2 nights in Feb 2024
Response from Kerstin Denkmann, Front office Manager on 13 Feb 2024
Sehr geehrter Florian,vielen Dank für Ihre Bewertung!Wir freuen uns zu lesen, dass Sie sich in unserem schönen Hotel rundum wohl gefühlt haben.Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu können.Freundliche GrüßeKerstin Denkmann, Front office Manager

8/10 Good

Manfred

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa Gachot, Resident Manager on 25 Jan 2024
Sehr geehrter Manfred,vielen Dank für Ihren Kommentar.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Bis zum nächsten Mal!Lisa Gachot, Resident Manager

8/10 Good

Hendrik

Disliked: Cleanliness, room comfort
Doorsnee hotel
Doorsnee hotel
Stayed 2 nights in Jan 2024
Response from Lisa Gachot, Resident Manager on 8 Jan 2024
Dear Hendrik,Thank you for taking the time to share your feedback.Unfortunately, it seems that we did not meet your expectations during your stay with us. We would certainly like to know more about where we fell short. Please do not hesitate to contact us if you have any suggestions on what we could do better next time.We hope to have the pleasure of welcoming you again. Kind regards,Lisa Gachot, Resident Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa Gachot, Resident Manager on 18 Dec 2023
Sehr geehrter Thomas,vielen Dank für Ihren positiven Kommentar!Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Wir hoffen, dass Sie schöne Erinnerungen aus Peine mitnehmen und würden uns freuen Sie eines Tages wieder zu empfangen!Lisa Gachot, Resident Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa Gachot, Resident Manager on 18 Dec 2023
Sehr geehrter Thomas,vielen Dank für Ihren positiven Kommentar!Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Freundliche Grüße und bis zum nächsten Mal,Lisa Gachot, Resident Manager

6/10 Okay

Lukas

Liked: Cleanliness, property conditions & facilities
Es ist super ungünstig nachts niemanden zu erreichen der einen bei Verlust der Karte ins Zimmer lässt. So etwas sollte bei so einem Hotel nicht sein, vor allem wenn mit 24h Service geworben wird.
Stayed 1 night in Oct 2023
Response from Kerstin Denkmann, Front office Manager on 3 Nov 2023
Sehr geehrter Lukas,vielen Dank für Ihren Kommentar.Es tut uns leid, dass Sie Schwierigkeiten hatten, nachts jemanden zu erreichen, um Ihnen bei Verlust Ihrer Zimmerkarte zu helfen. Unser Hotel bietet tatsächlich einen 24-Stunden-Rezeptionsservice. Aufgrund eines hohen Krankenstandes musste die Nachtschicht kurzfristig mit einem Mitarbeiter einer Sicherheitsfirma besetzt werden. Der Generalschlüssel steht allen unseren Mitarbeiter immer zur Verfügung. Wir haben den Vorfall direkt im Team besprochen, um sicherzustellen, dass dies nicht noch einmal vorkommt.Wir hoffen, Sie beim nächsten Besuch rundum zufriedenstellen zu können.Mit freundlichen Grüßen,Kerstin Denkmann, Front office Manager

10/10 Excellent

Kristina

Stayed 2 nights in Oct 2023
Response from Lisa Gachot, Resident Manager on 31 Oct 2023
Sehr geehrte Kristina,vielen Dank für Ihr positives Feedback!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Freundliche Grüße,Lisa Gachot, Resident Manager

8/10 Good

Kai-Uwe

Stayed 1 night in Oct 2023
Response from Lisa Gachot, Resident Manager on 30 Oct 2023
Lieber Kai-Uwe,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Lisa Gachot, Resident Manager

10/10 Excellent

Kwang Jin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
무료주차와 친절한 서비스
친절한 카운터 직원과 빠른 체크인, 깨끗한 방과 넓은 무료 주차장. 아주 만족.
Stayed 1 night in Sep 2023
Response from Lisa Gachot, Resident Manager on 12 Oct 2023
Dear Kwang Jin,Thank you for positively reviewing your experience.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to seeing you again soon, Kind regards,Lisa Gachot, Resident Manager

10/10 Excellent

Montserrat

Stayed 2 nights in Sep 2023
Response from Lisa Gachot, Resident Manager on 5 Oct 2023
Dear Montserrat, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Lisa Gachot, Resident Manager

4/10 Poor

louise

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hôtel juste ce qu’on peut appeler correct. Impossible de dire que la chambre était propre: toiles d’araignées, poussière, chaussettes toutes sales quand on marche sans chaussures, les mûres tachées. L’accueil froid. Chambre réservée : lit double, je me retrouve avec deux lit simple. Bref ce petit séjour n’a pas été mon meilleur.
Stayed 2 nights in Sep 2023
Response from Lisa Gachot, Resident Manager on 29 Sept 2023
Dear Louise,Thank you for taking the time to share your feedback with us.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take immediate action. We have, nevertheless, addressed these issues with our housekeeping team.We hope we can provide you with an improved stay in the future.Kind regards,Lisa Gachot, Resident Manager

6/10 Okay

Eberhard

Business traveller
Liked: Property conditions & facilities, room comfort
Kein Restaurant- oder Barbetrieb vorhanden.
Stayed 4 nights in Sep 2023
Response from Lisa Gachot, Resident Manager on 29 Sept 2023
Sehr geehrter Eberhard,vielen Dank für Ihre Bewertung.Es freut uns, dass Sie mit der Sauberkeit und dem Komfort unserer Zimmer zufrieden waren. Wir möchten jedoch auf Ihren Kommentar bezüglich des Restaurant- und Barbetriebs eingehen. Tatsächlich ist unsere Bar nur auf Anfrage für Gruppen geöffnet und das Restaurant öffnet derzeit nur zum Frühstück. Wir entschuldigen uns, wenn dies während Ihres Aufenthalts zu Unannehmlichkeiten geführt hat.Mit freundlichen Grüßen,Lisa Gachot, Resident Manager

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très pratique
Hôtel est très bien situé à la sortie d'autoroute, donc pratique pour une étape. L'établissement est propre, les chambres sont spacieuses personnel très agréable. L'hôtel accepte les animaux pour 5€ par nuit. Le seul hic est qu'il n'y a pas de restaurant sur place à part pour le petit-déjeuner, donc lorsqu'on souhaite dîner il faut se rendre en centre-ville en voiture soit marcher 15 minutes jusqu'à un restaurant asiatique situé un peu plus loin.
Stayed 1 night in Sep 2023
Response from Lisa Gachot, Resident Manager on 19 Sept 2023
Dear Malgorzata, Thank you for providing us with your feedback about your recent stay.Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts. We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Lisa Gachot, Resident Manager

8/10 Good

Ragnar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Lisa Gachot, Resident Manager on 18 Sept 2023
Dear Ragnar,Thank you for this positive feedback.We are delighted to hear that you appreciated the cleanliness of our rooms and the overall condition of the hotel. Our team strives to provide a comfortable and pleasant stay for all our guests. It's also great to know that you found our service and room amenities to your satisfaction.We look forward to welcoming you back again in the future. Best wishes,Lisa Gachot, Resident Manager

8/10 Good

Jørgen

Stayed 1 night in Aug 2023
Response from Kerstin Denkmann, Front office Manager on 4 Sept 2023
Dear Jørgen,Thank you for taking the time to review your recent stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Kerstin Denkmann, Front office Manager

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderne Einrichtung.
Stayed 4 nights in Aug 2023
Response from Kerstin Denkmann, Front office Manager on 9 Sept 2023
Sehr geehrter Thomas,vielen Dank für Ihre positive Bewertung.Wir freuen uns, dass Ihnen unsere moderne Einrichtung gefallen hat. Es ist uns wichtig, unseren Gästen ein angenehmes Ambiente zu bieten. Es ist schön zu sehen, dass Sie mit der Sauberkeit der Zimmer, dem Zustand des Hotels, dem Service und den Annehmlichkeiten zufrieden waren. Wir bemühen uns stets, unseren Gästen einen hohen Standard an Komfort und Service zu bieten.Wir würden uns freuen, Sie in Zukunft wieder bei uns zu begrüßen.Kerstin Denkmann, Front office Manager

4/10 Poor

Jesper Stenstrup

Disliked: Staff & service, property conditions & facilities
Et sted at sove.
Godt brugt hotel, trænger virkelig til en håndværker. Ikke muligt at få en kop kaffe kl 17, uden at den har stået på en kande i 3 timer. Værelset var ok, men resten virkede mere som et håndværker-motel. Desværre er der kun mulighed for morgenmad på hotellet. Personalet virkede som var de ikke eksisterende. ⭐
Stayed 1 night in Aug 2023
Response from Kerstin Denkmann, Front office Manager on 6 Sept 2023
Dear Jesper,Thank you for sharing your review.We are very sorry you were not satisfied with the service you received but wish that you had mentioned this while you were with us so that we could have taken immediate action to remedy this. Meeting the needs of our guests is one of our top priorities.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Kerstin Denkmann, Front office Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Aug 2023
Response from Lisa Gachot, Resident Manager on 14 Sept 2023
Sehr geehrter Michael,vielen Dank für Ihre Bewertung.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Lisa Gachot, Resident Manager

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023
Response from Lisa Gachot, Resident Manager on 31 Jul 2023
Dear Lisa,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.Thank you again; we hope to welcome you back soon.Kind regards,Lisa Gachot, Resident Manager