- Liked: Staff & service, room comfort
Faded but comfortable
The hotel is showing its age, with threadbare carpets on the stairs etc. It's still a lovely location, and with a little TLC could regain its former glory.
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This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a coffee shop/café are on-site. All 132 rooms provide complimentary wireless Internet access, room service (during limited hours) and flat-screen TVs. Other amenities available to guests include coffee/tea makers, safes and desks.
I arrived at the hotel and requested another room as the one I had been allocated was in front of the car park and of course at nearly 8pm at night it was hard to see what the view was. It was down some rather date stairs and felt unwelcoming if I'm honest. I'm a light sleeper so was worried about noise at the ground floor level. The room seemed a bit dull/unfriendly initially - I waited a good few minutes before I was called back to be advised that the duty manager was taking the trouble to check some rooms. Another few minutes later, I was called to be advised that there was another room available - the Prestige room - I was told that there was no-one above or to the sides and it was a big room with a balcony and was £130. I decided against taking it as it was already after 8pm and I wanted to use the pool before it closed so wouldn't really benefit from the upgrade. I was paying £90 for my room so it's a big jump up - I didn't realise how nice this room was until I saw it from the outside in the morning. It was good of reception/the duty manager to check and, whilst perhaps they could have sold the Prestige room a bit more, I appreciated their effort. I ordered in room breakfast as I wanted to relax and it duly arrived nice and hot. The view was actually nice beyond the car park and the room was well sound-proofed and there was no significant traffic/footfall until after 9am. The room also looked better in daylight and was nicer than it seemed the night before.