Pays Morcenais Holidays

This is far from a 4 stars hotel. It looked better on the pictures than it is. The is no sauna/hammam/spa service available except for an offer 2 half-days a weeks… The breakfast was unavailable to us. It is irritating to pay the “ hotel price” we paid but to be ask to deal with removing the bed sheets and get the trash out. The pool is nice and it is walking distance from the beach and the downtown area with dining options.

The first room #16 was totally unacceptable with damp and mold settling around the vent. Not at all what we were expecting. After complaining we were upgraded to the largest room in the hotel which is what we thought we would get in the first place. The best part of the experience was meeting the chef, Olivier Lataste who created sumptuous meals for us.

The property is beautiful. Well designed and reasonable in size. You instantly feel a sense of home. Staff is very welcoming and easy to talk to.

For the price the location and rooms are good. The staff were all really helpful too and very friendly. It’s very good value for Biarritz I can definitely recommend it.

We stayed three days and it was fine. The furnishings were basic. The property is very poorly equipped in that you need to provide your own washing up liquid, sponge, drying up towel, dishwasher tablets, loo cleaner, hand soap etc. . There is nothing to eat or drink provided by the owners - no welcome pack… first stop the supermarket. Bedding and towels are the minimum too and if I was going again, I would take my own towels. You have to pay a 500 euro deposit and clean up and remove the dirty linens when you check out. Car park is super tight, spaces are ok size but there is little space to manoeuvre. The people on the reception and by email were delightful, there is a nice swimming pool and grounds to walk around. The area is surrounded by campsites and there are a couple of casual restaurants within a short walk. Convenient for the coast path and a nice walk into the town - 30 mins plus each way.