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Reviews of OYO 89948 Hotel Masai Utama

2 out of 5
OYO 89948 Hotel Masai Utama
103-105, Jalan Masai Utama 1, Taman Masai Utama, Pasir Gudang, Johor Bahru

Reviews

6.2
Rating 10 - Excellent. 2 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 8 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very convenient for reaching out to major attractions
Stayed 1 night in Nov 2021
Response from Noah on 11 Dec 2021
Thank you so very much! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Noah

8/10 Good

Mohd syariffudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Joey on 24 Aug 2020
Hi, Mohd! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Joey

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Luh Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very old and poorly maintained. It's very noisy from 10pm to 4am as its just next to a pub.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Please put tag DnD or housekeeping cleaning Atleast guest can request... Most probably have package breakfast including because the range room not satisfied that guest stay... Please put some more channel example njoi guest not boring at room... Thanks
Stayed 2 nights in Mar 2019

8/10 Good

Mohd Hafiz

Ok for budget hotel
Stayed 3 nights in Jan 2019

8/10 Good

Naza, Segamat

Liked: Staff & service
The security personnel is friendly
Stayed 1 night in Jul 2018

8/10 Good

Tuan Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good and amazing.

10/10 Excellent

Fadhlur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbaloi

6/10 Okay

Verified traveller

Liked: Cleanliness
Please remember to bring your remote control down to the reception when checking out, i got asked to go back to the room twice because i left the remote control in the room and my key card could not be scanned twice.
Stayed 2 nights in Dec 2017

6/10 Okay

Nazack, Malaysia

Liked: Cleanliness, staff & service, room comfort
Value for Money
Everything are okay and nice to stay. BUT on our second night we had a supernatural experience. It start from 11.30pm. There is a huge sound like pipe then someone turn the pipe on. This happened repeatedly and so many times until we can't sleep. Luckily the children sleep sound like a baby. Later on around 2.30am after we try harder to close our eyes, suddenly we heard someone try to enter our room and afterwards it continue with someone find food on our table near the tv. My husband woke up and look at to the door and the table but no one there. Then we try to sleep but still can't!. The same sound people looking something on the table was heard again. My husband woke up and he checked it but still nothing. Then we heard at the top of our room there is sound like a cracky door "krrkk..krrkk...three times. Can you imagine that there is a door up of our room but actually there is no room above us. We stay at the last floor at the top of the hotel. Scary right! The next day I told this to the receptionist but she just said it might be the pipe. But how come the pipe is silent when morning came. No SOUND at all!!.. She just silent. I'm not give a bad reputation to this hotel. The hotel is truly good, nice and clean. I love the hotel. Maybe its my luck to have such experience like this. Frankly we are enjoy stayed here because it is near with the shop and laundry and the big is big.
Stayed 2 nights in Dec 2017

4/10 Poor

Tiffany

Liked: Room comfort
Upgrade your hotel's wifi
Wifi signal was very bad. Can't connect to the internet at all.

4/10 Poor

Zulkhaimi, KL

Disliked: Cleanliness, room comfort
Just ok for sleep
Karaoke sound next door too loud. Facilities just ok, nothing to be proud of. Cockroach and bugs in room. No satellite TV. Car parking is not hotel's private parking space. WiFi works great even in room. No breakfast provided.

6/10 Okay

Chong

Convenient and Comfortable
Comfortable

8/10 Good

Wan Muhamad

Good budget hotel
Far away form JB

8/10 Good

Nazaimi, Damasara, Kuala Lumpur

Liked: Cleanliness, staff & service
Good hotel for business purpose.
So for good, but out room has no view due to the window has no lock and too high above, difficult to view outside. The walkway are scary and dark due to wall colour and carpet are dark colour. Better change the colour to brighter colour, also need painting picture for better environment.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Room Quality
Ants found inside room and incursion of cigarette smokes into room.

4/10 Poor

rahumatulla , ipoh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room bathroom never cleaned
The bathroom was so untidy,receptionist not so friendly requested for extra money just for extra half an hour

6/10 Okay

Siang Teck, SGP

Relax
Just a one night stay ... is good :)

6/10 Okay

Rozaida

Liked: Cleanliness
Kawasan hotel yang selesa
Stayed 1 night in Oct 2018

6/10 Okay

Mohamad Hafiz

Disliked: Staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
selesa tetapi kawasan persekitaran kurang menarik

8/10 Good

Mohd Saiful

Liked: Cleanliness, room comfort
Tempat bersih dan selesa.